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Khuyết điểm: Terrible service, not even water provided for free.
Everything is for payment.
Khuyết điểm: Website let me believe that I had purchased extra luggage but when I got to airport it wasn’t the case and despite showing email that proved my intent to buy the luggage early, customer service charged me gate price.
Ưu: Crew was very professional and courteous
Khuyết điểm: The seats are spaced far too close together, just as with most airlines.
Ưu: Not much to like
Khuyết điểm: Late as usual. Without any communication. The flight was delayed 2 hours and no announcement was made till half an hour later. Boarding gate changed twice without announcement either. Not enough overhead for carry ons had to stow both under my seat.
50€ luggage extra charge
Ưu: It was on time
Khuyết điểm: I booked my ticket month ago. Know I’ll travelling with my suite case, so I booked with 1 piece carry luggage option. But at orly airport the Eagle Azur company charged me 50€ euro for the luugage.
Ưu: Time of the flight, service in the Paris airport
Good food and beverages in the return, delay both ways
Khuyết điểm: No tv screen, food was not at all delicious in the going to Paris, no comfortable chairs
Orly to Berlin
Ưu: Very clean airplane and orderly boarding and disembarkment.
Khuyết điểm: Allowed people to violate the one carry on rule. Some had two or three bags that they placed in overheard leaving no room for others. Very frustrating. If you’re not first on the plane there will be no room for you - even in the preferred seating ares.
good value for money
Ưu: On time flight from Paris to Berlin, smooth boarding, friendly crew and good value for money for the airfare
Khuyết điểm: None
Scammers Aigle Azur
Khuyết điểm: Horrible conditions for luggage - we tried to buy an extra bag of 23kg in advance, so we pay 50% only, but apparently they are not interested in that, payments don't go through. Therefore we had no choice but to pay 70Euro for a single bag, almost the price of the ticket .. Ridiculous and disappointing. It is the second time it happens with that airline, not going to use it anymore .. ever.
What a nightmare
Ưu: Nothing at all
Khuyết điểm: We had our boarding passes and claimed couldn't check us in because couldn't find us in system. We had a receipt to pay the bags online and woman wouldn't look at it or even acknowledge it or accept it and re charged us double for our baggage an overall nightmare will never fly this airline again
worst airline customer service!
Khuyết điểm: I bought extra baggage service and my credit card was debited for 40 euros 2 weeks before the flight. On the day of the flight I logged on to make sure I actually have the extra baggage, turned out my account doesn't show it. So I buy another extra baggage thinking that there must be a mistake, and my card was debited again. In the airport, I was told that the system does not show any extra baggage and that I have to pay 200 euros as a penalty! After I protested, I was given a number to call to fix the issue. I tried calling for 20 min with no answer. The employee then tells me "Oh there's no-one there on Sundays" Which he failed to mention when he gave me the number. So we came to the agreement that I have to pay an extra 40 euros because the boarding time was getting close. The next day I try to call with no answer, I send an email with no answer! I was charged 3 times for one extra baggage with no response to my complaint. Not only lousy but absent customer service!
Khuyết điểm: Retard
Ưu: les personnels sont très gentil
Khuyết điểm: retard du vol
Excellent Aigle Azur
Ưu: The Flight Deck and Cabin Crew were very professional, aircraft was clean, boarding smooth (full complement of passengers), arrival on time.
Khuyết điểm: Absolutely nothing to fault.
The flight very nice and the food nice
Ưu: Taken us by bus as the cool weather and the people used satires to go down to take the bus
Khuyết điểm: What every said in the first time with regard the taken bus I hope the company change this way by using the bridge
Flight delayed for more than 2 hours.
Khuyết điểm: Resulted in missing the train to Lourdes & paying €151.90 for another train ticket.
Ưu: We flew from Porto, Portugal to Paris. The tourist information at the Porto airport was very helpful. The airline did provide some food!
Khuyết điểm: The website was very confusing. I had a difficult time figuring out whether or not I had to pay extra to check a bag leaving Portugal. My husband and I had wine and olive oil in our baggage so knew we could not carry on our bags. A fellow passenger, much younger than I, found it impossible and ended up paying twice as much as he had to pay the "airport" price.
Khuyết điểm: We left one hour late. Spent one hour standing in walkway until we boarded. No meal on board, only water. Seated in the middle. Airplane was Bulgarian Electra Airways.
Khuyết điểm: Flight was delayed for almost 3 hours because they did not have the seating arrangement from Paris. People eventually were told to board and just choose whatever seat they wanted including those of us who had paid for seat choice online and did online check in. The website on how to add luggage is very complicated and took us a long time to figure out. Staff unfriendly. We missed our train connection because of flight delay. Won’t take this airline again. It was chaotic and unfriendly crew.
Khuyết điểm: Extremely disorganized boarding process. We were not called to board by our seat numbers. Rather, we were gathered like cattle right up to the doors of the plane. Once we stood bunched up together for approximately 15 minutes, half us were instructed to exit outside and board the plane through the rear. Very unpleasant experience.
Ưu: Ground and flying staff were really nice
Khuyết điểm: The organization for the check-in was messy at best and there was mo clear indication to direct passengers to their flight. Everything in Orly Siuth is narrow and a single waiting line would block almost all traffic, creating further confusion and frustration. Borading on the bus to take us to our plane was not very pleasant to say the least. The passengers were packed like sardines and as many as possible were packed in. The heat was intense, in excess of 30 degrees celsius. There was no air conditioning and for some perverse reason the driver took a malicious pleasure driving around the airport, even coming around to the same exit we departed from. We arrived in sweat. The rest of the flight was uneventful but the landing was a bit rough.
Ưu: Absolutely one of the best hosting Stewart flight attendant teams I have ever witnessed. A. incredible job guys. I was extremely pleased. Beyond professional and unexpected. Weather conditions were not easy and the pilot took incredible charge.
Khuyết điểm: Staff. Professionalism. Spotless/Clean cabin. The staff was of uttermost class and should train others all around the spectrum.Asp the pilot did an amazing job.
Ưu: Very bad. Delayed flight for.more than 2 hours. No information at gate or.from the airline
ni reponse ni solution satisfaisante de la part du
Khuyết điểm: retard de de + de 12 h du vol et apres 2 semines toujours pas de réponse du service client quant au dédommagement : service aux clients : NUL
Khuyết điểm: They lost my luggage
Ưu: I had tired to pay for my luggage online for 25 euros and the online payment rejected my payment repeatedly. I used 4 different credit cards and all rejected. I told this to thevticketing lady I was forced to pay 50 euros at airport .Totally upset me.
Khuyết điểm: I was forced to pay 50 euros for my baggage when the online payment not working at all. The online was only 25 euros. This is fraud
Boarding pass, boarding was straightforward, every
Ưu: Courteous, Professional Service and Price.
Khuyết điểm: When the man in front of me went to sleep his seat hit my knees hard.
Ưu: Great value for money! Seats are spacious enough and the plane was very clean
Khuyết điểm: Someone smoked inside the airplane, in the lavatories probably.
Khuyết điểm: The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.
Airline needs more staff
Ưu: Flight itself was smooth.
Khuyết điểm: Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.
Successful flight - but improvements needed!
Ưu: The flight was generally fine. It was on time with friendly service.
Khuyết điểm: Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant. The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.
Plane was moved and i had to book another
Khuyết điểm: Moved departure 5 hours !! I Would have missed my appointments in Paris , I booked another plane the day before + lost my hotel in Lisbon . Asked for my money back no reply so far.
Typical Algerian service
Khuyết điểm: I take this flight 1-2month...this airline is better than Air Algerie, but only because you feel slightly safer in thier aircraft. As far as service it's terrible with no order or priority. Complete circus as usual and late as well.
Wife had brain surgery
Khuyết điểm: Had to stay home because wife could not leave because of radiation treatments. How do I get my money back?
No food. Our row was missed for drinks
Ưu: We were missed for drinks Seats didn't have entertainment but no big deal good price Clean white head rest covers at each seat felt cleaner
Ưu: Staff was nice.
Khuyết điểm: No leg room, take off and landing were super rocky / scary, flight was delayed by many hours... We arrived very late... Not convenient when trying to check in somewhere...
Khuyết điểm: Bulkhead did not have much leg room
Delayed and Confused
Khuyết điểm: the flight was greatly delayed with no direct communication to ticket holders. Boarding was a nightmare. many people were confused about what line to stand in, when to board, etc. they did not have any signs to indicate boarding instructions, personal were slightly rude, and English was very poor. The airline did provide a voucher but was not useful since the time they gave them out was too close to boarding time and was not redeemable at the arrival airport.
This was not among the best flights I have ever be
Khuyết điểm: The flight was very poor in services, amenities and personnel! The website is very user un-frineldy! I got a headache to figure out how to add for my in hold luggage which is not as straight forward as described online. And the aircraft was so old, dirty and noisy!