Key Bridge Marriott

On the night I have arrived (very tired, by the way), I was informed by a rather impatient receptionist that there is no room for me - despite the fact that my card was charged in advance (I presume that big hotel chains oversell). After some consideration, I was put in some hidden room on the first floor, where the view from the window was literally the insides of a booth attached to the building with construction materials in it. Trying to cope with this situation, I had a dinner at the hotel restaurant - just to get a food poisoning (the food was certainly not fresh). Next day I was moved to a slightly better room. Overall, the hotel is in a desperate need of renovation (except for the lobby which looks OK) and better management - one of the worst hotel stays I have ever had. The location is bad - there is nothing in the immediate vicinity, and the commute to Arlington or DC is not convenient.

Cancelled this reservation but was still charged

I am disappointed with kayak as I cancelled this reservation via my kayak app on 31 August but when I returned to the app on 6 September to make a rental car reservation learned it was still listed as active. I called your secondary hotel room provider "getaroom" who could not explain what happened only that they don't allow cancellations through kayak's site. I do t think this is fair and would appreciate being refunded the full cost of this reaervation $423.81. I appreciate your attention to this complaint.