Hotel Bogota Gran Marquez

Do not stay here and if you do, do not use their safe/strongbox/caja fuerte. Staying at the Grand Marquez led to a horrible experience. We needed to store some money in the safe, but when it came time to leave, 350 dollars was missing. When we originally put the money in, the receptionist counted the money to verify the amount; he then went downstairs. When we asked for the money, the new recptionist pulled it out of an unlocked drawer After counting 3 times, we confirmed there was missing money. It then took 2 hours (making us late to the airport dor an international flight) to resolve the situation. The blame was immediately placed on the original receptionist, who happened to be Venezuelan, which led us to believe this was a racist response. They told us he shouldnt have gone downstairs because that area was just used for storage. However, when the man from admin who could accces the safe (the receptionists could not) finally came, he went downstairs and came back with the equivalent of 350 dollars in pesos. They told us the safe was next to reception, but no one went in there. They also wanted us to write a report saying it was the Venezuelan receptionis, even though we had no idea who had taken our money. The 2 hours it took to convince them to give us our money before we left the country was tense and required us threatening to call the police on the hotel. Moreover, I feel that they were clearly trying to set up the original receptionist, and were not being honest about their safe system. It was an incredibly stressful experience demanding our money (which the hotel clearly states in their terms of service they are respomsible for once in the safe). They have a horrible, incompetent system for safe storage. This is not the type of experience I have had in many other fantastic Colombian hotels and hostels. Please do not support this hotel with a deceptive, potentially racist administration.