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Do not stay here
Location was convenient
Staff was extremely rude and not willing to help with anything. Room was dirty
We only spent the night because our flight was so early in the morning. It was conveniently located close to the airport. The hotel was clean and the staff was kind and helpful.
The parking garage was difficult to navigate even in a little sedan.
Rooftop bar and Jacuzzis were not open for the season
Great stay near the airport while in transit
We arrived very late and we liked that it was very close to the airport, updated and clean rooms, super nice staff, parking on site.
Great for the money bad for the distance
The price was great and the staff was awesome. Didn't have any issues their just a couple of things that I wish they fixed.
Well the wifi doesn't work in the rooms only in the lobby and on the roof. They are working with that issue is what I was told. And one major problem is that It's really close to the airport meaning it's really far from everything, so prepare to spend some extra cash on transportation usually a taxi will charge you 200 and more ( pesos of course) recommended uber just be careful because they don't like each other.
Rooms were clean and comfortable. Staff was friendly. Close to the airport. For the price you pay, you can't expect much more. Served a continental breakfast on the mornings and had a very affordable restaurant upstairs at night.
Pretty close to the airport. Included simple breakfast buffet.
Showerhead needs work. Comfort Inn says Cancun won't let them shuttle people TO the airport, only pick up there. Shuttle pick-up from the airport took more than 30 minutes.
The wifi does not work. Travelers likely book a room here and expect wifi for airport check in etc. I asked several times and finally the morning clerk told me the wifi doesn't work at all.
No wifi and airport shuttle is only FROM the airport. It's isolated and no where to eat around there so you're stuck.
Stay at comfort inn
Hotel is clean quiet close to airport as well as close to where I had meetings. So good location
Hotel does not provide tea kettle even in request. Only coffee is available did not get the logic. Staff did not do anything on the request manager did not show up for 7 nights I was there. Airport pic up was promised but was not provided. I asked for a drop off to airport in place of missed pickup. Was told only manager can take a call which never happened. Restraunt very basic
Not recommended at all
Nothing, maybe the staff, a bit.
The hotel is located 3 minutes from the airport, yet their taxis charge half the price it would take to get from Playa del Carmen (a 45 min drive). They say they have shuttles, apparently it's only for travelers arriving at Cancun, the shuttle doesn't take you to the airport. The rooms are basic, the walls are thin, I felt and heard anything that happened even across the hall. The breakfast was bread, butter and jam. Nothing was continental about this. The hotel is overpriced for what it's offering in comparison to Mexico. In any other country it would have been understood, but for Mexico standard there is no value for money. Would never ever go back
Close to airport
Good starting point. They pick you up from airport.
Breakfast is ok...
Decent breakfast, but crappy pillows and nonsense
Overall clean with good internet and decent breakfast.
The supposed policy that they can only pick-up guests at the airport seems like nonsense given that they pick up guests in the departures area of the airport. Instead we have to pay $15 for a 5-minute ride and in my case to follow the shuttle to the airport.
Tọa lạc ở Cancun, Comfort Inn Cancun Aeropuerto gần sân bay, cách Bãi biển Delfines và Công viên nước Wet n' Wild Cancun 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, trung tâm dịch vụ văn phòng phục vụ 24 giờ và dịch vụ trả phòng cấp tốc. Có kế hoạch tổ chức sự kiện tại Cancun? khách sạn này có khu vực tổ chức rộng 25 mét vuông, bao gồm trung tâm hội nghị và phòng họp. Xe đón khách từ sân bay đến khách sạn phục vụ miễn phí theo yêu cầu.
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.