TownePlace Suites by Marriott Charlotte Arrowood

Location, cleanliness, room service

The staff was friendly until I left and found out they charged me extra for damage fees which wasnt told to me when I got there. The money was refunded back after I checked out. They also charged me twice for my stay! I found that out after I checked out as well, therefore I had to have the issue disputed through my bank because the staff said they only charged me once which wasnt true. Great location but overall I dont trust them with my account info.

The breakfast, staff, laid back atmosphere and the location.. I loved Jack n the box.. Try the egg rolls with sweet and sour sauce..

We were on the second floor and it was all right for the price. The hot breakfast was a plus also. However the people above us were loud and obnoxious. They ran and yelled all times at all times of the night and day. I complained a couple times and nothing changed. We were there in the only two room suite available therefore could only down size. That would have been defeating the purpose of the planned leisure time. We decided to end the trip earlier due to a lack of accomodations at such short notice..

The lady that checked us in that evening and the manager was ok!

There were a lot of dirty cups under one of the beds and someone's old underwear with mess in them behind the living room couch