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Ưu: This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary.

Khuyết điểm: Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare.

Khuyết điểm: Baggage handling was poor

Khuyết điểm: Economy seating is extremely narrow!

Ưu: The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy.

Khuyết điểm: It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it.

Khuyết điểm: The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram.

Ưu: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.

Khuyết điểm: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.

Ưu: The crew was very nice

Khuyết điểm: Softer seats more wholesome videos

Khuyết điểm: We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional.

Khuyết điểm: People wiping down their seats during the flight .... how silly

Ưu: Amazing crew! No flight cancellation!

Ưu: Everyone was perfect..!!

Khuyết điểm: Is a international flight and you guys don't have a real meal. We appreciate the snacks but a real meal is necessary

Khuyết điểm: Delta.... they’rrrrrr Grrrreaaate!