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Check in line was craaaaazy! Took about 45 minutes. This isn’t Vegas, people! Bathroom in the upgraded more modern suites wasn’t modern at all, it was tired and old and rickety. Only 2 out of 6 elevators worked and there was a constant line. You would then be so packed in to each elevator, stopping at each floor, all you can smell is everyone else’s breath cos you’re rammed in so tightly Parking was an additional $30/night.... Just generally very mediocre and not like the photos online. Won’t stay there again
It’s antiquated and needs renovation from top to bottle immediately
The room itself was comfortable, clean and quiet. The location was wonderful. Staff was friendly and quick.
Hallways, lobbies, and other public spaces where dated and worn. No microwave or refrigerator in room.
Lines for check in, service, baggage. Low staff. Friendly but simply too much time waiting.
More staff, cleaner common areas. Lobby, bar, restrooms not well kept
Everyone we interacted with was friendly and willing to answer questions/help.
Nothing, it was a great experience
Location excellent walking distance to paul brown stadium
Rooms needs updating (south tower) ....however they are clean
Blood stains on one of the pillows
Elevator wasn’t working when we were trying to leave
Not worth the price
I liked the location to the location to the river front.
Phone room did not work, there was no remote for tv , they place there charges on top of deposit on credit card for valet and slow to return deposit
Rooms were dirty. Light falling off the wall. Shower barely put out water to rinse off. Elevators were very slow.
The location of the hotel was convenient to shopping, restaurants, and city sites of interest. The staff was professional and friendly inside the hotel.
The valet for the hotel was full because it lent out its spots to concert goers making their hotel guest park next door at a local parking garage. The valet also inaccurately told me how much it was to park at the public lot. The Hotel looks nice from the outside but the lobby is huge, confusing, and looks a bit trashy and unfinished. The fitness center was very small and inadequate.
Staff was very nice and informative. Rooms are clean.
The bed is not very comfortable.
Immediate and correct response when I asked about nearby Catholic churches; No additional charge for three people in room in stead of initially booked 1.
Was given (slightly) incorrect information about breakfast buffet costs.
Location (directly connected to Convention Center I would be in).
Poor maintenance (mainly lobby area). No free internet service in rooms (which is fairly frequent in the us).
Overall stay was nice.. Parking was a concern.. No room at hotlel and the price was to high!
Hotel is ideally located in the centre of Cincinnati with convenient access to the ball parks, shops and restaurants.
the pool deck
poor service, noisy neighbors, way over-priced for what it is and where it is, was initially sent to the wrong room (one that doesn't even exist)
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