ibis Dortmund West

Nice to have the restaurant in, as the hotel is in a commercial/industrial area with very poor food offer. Garden to drink a beer. Bar open 24h.

Very old structure. No sockets near the bed. The worst thing was that the air conditioning was centralized and always working. No chance to control it from the room. With 14 degrees outside, quite freezing! Infos at the reception quite confused: the first day the man told me that air conditioning was turning off automatically at 11pm. He gave me a heater in the meantime. At midnight I called to say it was always working and he offered me to change the room. I did it the day after, but it happened the same. This time, the lady at the reception told me that air conditioning was never turning off.... So ?!?!?

The public areas for reception and the bar were excellent, well furnished in a modern design. The breakfast area was well located and on a good warm day it would be lovely to eat outside. The manager was most welcoming especially when we learnt that evening meals would not be served on a Sunday evening, and went out of his way to suddenly prepare delicious crepes, fantastic.

Our bedroom was rather disappointing. One curtain came off the rails and looked as though it was missing runners. The duvet that was provided for our bed did not even cover the mattress. We did find a second duvet so at least we were warm and did not have to fight each other for a share. There was only one hard chair in the room, there was an empty space where usually in an Ibis hotel you find a softer chair. We were shocked to have to pay for parking especially when the car parking area was large.