Jewel Of The East

Location

I didn't stay in Jewel of the east, I shifted to Jewel of the east residency & spa because the driver took us by mistake to Jewel residency then the reception told us this not your hotel and we went to Jewel of the east but I shocked when I entered to the suite, it looks like old blankets store and no view, the hotel is ground and first floor and they have only 1 suite which faced the reception, it must be 1 star hotel not 4! Then I asked to change to Jewel of the east residency because there can find a rooms with view, this one is better than the other but 3 star! They charged me same amount which I supose to pay the other one, and when I checked the price on booking.com they must charge me less because they gave me 2 normal rooms one with balcony. The strange thing they sent me today through booking.com an email to thank me for my staying in Jewel of the east which I refused to stay in! If you like I can write a review about Jewel of the east residency & spa not about Jewel of east and I suggest to change the name for both from Jewel to Charcoal of the east or Blankets stores of the east!

The location of this hotel is good, it is quite vlose to MG Road which is the best place to be evenings.

The staff is untrained. Housekeeping staff was rude. Food orders were delayed by 1.5 hours. Phone call to reception are often not answered. Nobody was available at restaurent in lunch time, even after telling the reception manager. Powercuts are frequent here and DG set is not operated from 1 am to 5am in night due to some constraint of neighbours complaints.

Nothing, no heater , no telephone, no hot water,candle inside the i never experienced before , visa international Visa card facilities.,no one speaking English hard to communicate..I don’t like

I don’t like the room which is undergone looks like I am in graviar.