Khách sạn gần sân bay Jva Summerfest

Ưu: My seat

Khuyết điểm: Time check in maybe earlier.

Khuyết điểm: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.

Ưu: At least it was delayed so we could make it to SFO.

Khuyết điểm: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.

Ưu: Crew was professional and friendly

Khuyết điểm: Continuous improvement

Ưu: The crew and food was amazing, with ample entertainment selections.

Khuyết điểm: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.

Ưu: My seat

Khuyết điểm: Time check in maybe earlier.

Khuyết điểm: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.

Ưu: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Khuyết điểm: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.