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This hotel was disgusting! Yes, it is under renovation so the lobby and all of the floors are in disarray, but everything is filthy. I had to walk around stained mattresses that were just laying in the hallway, old furniture stacked in the hallway, old broken drywall everywhere. This hotel has no business renting rooms while this kind of construction is goes on. I didn't feel safe and decided not to stay the night. Will never attempt to stay here again.
Dirty and old and rundown and cops in the parking lot all night
Mold on ceiling just outside my room, was unable to adjust the temperature, staff parked under the canopy, toilet seat in my room needs replaced. Seems like the owner would rather keep every dime he makes instead of making the hotel a nice, clean and relaxing place for the guests. Also, my room was on the ground floor and guests coming and going could see in my room as there was not a closable curtain
Not much, the fridge in our room I guess.
They said there was a bar and restaurant on the website, one of the reasons I booked this place, that was false. The breakfast was gross... the gravy smelled bad, like it would make some one sick. The staff was rude, and not really accommodating. They didn't even asked if I enjoyed my stay when I left. The beds were rock hard. I could go on, I don't usually leave reviews for places, but this was terrible. They said they had new management again it would be nice to know this information before we book. Wish i couls get a refund....
Nnotu worth the price.
They have the option for early check in. The staff was friendly.
The room had water damage. The hot tub wasn't working. The TV channel selection sucked. The breakfast was mediocre. The whole place was kinda run down. Not worth the money we paid.
Worst hotel ever
The hotel has serious potential to be beautiful if someone would take care of it. Hotels.com went above and beyond to make sure that our negative experience didn't ruin our road trip.
The manager was beyond rude; he swore when speaking to me on the phone and pretended a manager was unavailable when he later told me he was standing there the whole time. All I wanted to do was make sure he wouldn't charge me for the nights that I wasn't staying. The hotel was dirty, visible crud and wrappers on the floors and walls of the hallways and our room, and the very strong smell of cigarette smoke and mildew. The carpet in our room was wavy from water damage and the beds were as hard as boards. There was no mini-fridge or microwave in the room. Two out of three elevators weren't working, the pool and hot tub were closed and so was the restaurant they were supposed to have. I just can't get over how rude the manager was or that he would lie to customers. Hotels.com did everything right though.
We got there at midnight. The staff doesn't care about you personally as a customer. The room we received was dirty and smelled of smoke. This was at Midnight!!!! We went back to the desk, got another room. It was ok. Except 30 minutes later another couple was trying to get into our room. That room was double booked. The girl at the front desk did not seem to care about anything. We could not get a receipt for the first of a two night stay. I cancelled the second night the next morning. I was not going to stay there. If we left our car, I would have to pay $5 to park my car. There is no valet service. It is a hotel parking lot. Would NEVER stay here again!
Not bad for the price
Cost efficient, I mean overall it completely served the purpose
Light bulb out in the room, closet door was broken, toilet was loose, seemed kind of outdated there's definitely a smell going on that isn't natural. The door to the outside does not lock at all
Run down hotel trying to renovate but doesn't mean
Hotel smell terrible, it could be health hazard. The room was in professional clean. First room I have the bed sheet had spots on, it was too nasty to sleep on. The receptionist was will to chant us new room. Second room the trash was not empty, smell of old wet paint was so strong, the tv was the old version unlike the picture they shown and the remote wasn't working. Even though we didn't pay much to stay but this is not even worth to stay. The breakfast was unsanitary, I was afraid to eat anything from there. Stay away if you don't want to get sick.
The room included a sleep number bed, which they didnt tell us. It wasn't actually working or plugged in, so we just thought the mattress was rock hard. When we asked for a different room, we were told they would fix the bed. After a day out, we came back to find the bed still unplugged and rock hard. The pool heater was broken and the hot tub had not been cleaned. Two people were actually smoking inside the hallway of the building. When we complained a second time that it was not fixed, we were yelled at by the building manager. We chose to go elsewhere for our third night. I've never had such poor customer service in my entire life. I would avoid this hotel even if the room were free.
had a nice lobby.
The lobby was nice. It had a really cool courtyard with potential, but basically it was left to rot by the owners. The front desk guy had a lot of patience, but it appears he had a lot of practice. They had a hot tub that worked, and my kids swam in that because the pool was liquid ice (see below). My room was ckean and well organized.
The swimming pool was cold, i know what the last feelings of the titanic victims were cold. The restaurant in the hotel was decent, but expensive for what it was. My food sat out under a heat lamp forever, and the shrimp put on it were possibly edible, but I didnt take the chance.
Price (but, you get what you pay for)
The overall appearance of the property is very dirty, and very unkempt, and had a very bad smell! I was only able to stand being in the pool area for about 5min before I had to leave. Walking across the deck area, my foot almost went through a very rotted out section. My room smelled very strongly of bleach to the point it burned my eyes. As this was already my second room due to no working bathroom lights in the first one, I did not ask to change again. The sheets were stained, and the comforter was a bit worn. I noticed as I was leaving that there was spots of smeared blood on the door. Very disconcerting
I like the location and proximity to the airport.
The staff and customer service was absolutely terrible. From the time I checked in, the man at the front desk was rude to me. I left my car there for 10 days and was charged for it but when I came to pick the car up there was no record that my car was even there.
Tọa lạc ở Kansas City, SureStay Plus Hotel by Best Western Kansas City Airport tại khu vực thương mại, cách Nhà máy Harley-Davidson và Trung tâm mua sắm Zona Rosa 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày. Xe đưa đón sân bay phục vụ miễn phí trong thời gian giới hạn.
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