Crowne Plaza Kathmandu-Soaltee

Staff was very nive and helpful but unfortunatelly they could not address and resolve the exisitng problems as well as those arising from the lack of adequate management .

The price per night was on a very high end ($200 per night) but the room I finally stayed in on the fifth floor (had to change the first room due to the drilling and hammering noise in the walls) had a very worn out feel, with a very ugly view of construction site and accompanied by the construction noise bellow my windows that lasted until after midnight and wouldnt stop until several interventions; almost non existing wi-fi so I couldnt work in the room at all; got stuck in elevators twice due to power outage as clery no generators in the hotel; dirty mugs in the room; a very late cleaning service for the room and for which I finally had to ask for etc. etc. In my opinion, hotel was not able to provide the quality of the stay for the price they charges - it advertises itself as a conference centre but it was not able to properly function when in a full capacity or to provide the quality of not just a room but even of some basic elements - the hotel toilets were most of the time not a pritty site and lacking main elements like toilet and hand paper. And finally, they were not able to accommodate my leaving early due to the family emergency and still charged me for the two nights that I couldnt use. Staff was very nice and polite and tried to compensate for the lack of overall good management of the hotel by appologising all the time and offering small discounts but unfortunately, they were not able to provide timely and satisfactory solutions and services for the overall stay.

Great staff - friendly, warm and extra helpful Breakfast and dinner buffets were good - huge variety

Air quality is a big problem. Perhaps the HVAC system needs attention; maybe the filters need changing... The odors and staleness of the air is hard to deal with. Seeps into everything. I had to deep clean everything to remove the odors after I got home. It may even have health consequences as the odors smell like mold. The cleaning and polishing solutions used in the hotel seem to be based on harsh and aggressive smelling chemicals. It was overpowering and does not create a pleasant and restful environment. Or maybe the products were quite ordinary and the smells would not have been a problem if the HVAC was efficient and moved and refreshed the indoor air rapidly. Couldn't tell which...