Hotel Unizo Kyoto Shijo Karasuma

Location

Breakfast was a terrible experience. We purchased coupons with three choices that were almost the same - difference only in kind of bread/pancake which was really below standard. The arrangements were made in a nearby cafe but they failed to serve three choices. Everybody opted for toast and they simply did not get enough of it and forced people to eat tasteless pancakes. After complaining nothing changed and people started returning the coupons and demanded return of moneySome members of the staff were helpful and tried to calm down the breakfast situation. On my leave, I had another rude experience by one employee - I needed a taxi for the next early morning since I was taking a bullet train at 5.45. to get me to the airport. He dialed twice and said that all taxi drivers are busy at 5.00. I asked to try again since I really have to be at the station - even earlier or 10 minutes later being fine. He just offered me his phone and said that I can try to call taxis (in Japanese!). Luckily the other man offered to do it and get me a very taxi. Really something strange.

It was really good that the Hotel offered free water during the humid and hot days, you could just picked it up at the reception. Very clean rooms.

Wifi service was horrible, staff was very arrogant and the breakfast was really bad! We have returned the purchased cupons bought for breakfast.