Holiday Inn London - Kensington Forum

The location of the hotel is perfect, and breakfast was delicious, otherwise everything else didn’t live up to our expectations.

First, the reception staff. It took them more than 30 mins to check us in, although I have already booked and payed online. And they didn’t have much knowledge about their hotel and it’s facilities, the receptionist kept asking his supervisor for assistance. Second, the room. I was with my mother and sister and we booked a room with double bed and sofa bed. The room is very small and not as it appears in the pictures. It’s difficult to open the sofa bed and once you open it, there is no more space to move in the room(go to the bathroom for example). It is also very uncomfortable and room service just leave open as it is when they come to the room. Talking about room service, cleaning is not good, many times they left dirty/used cups in the room, they don’t change sheets. Third, few light bulbs were not working and the bathroom door was broken. When I address my issues to the reception, they promised to manage all of this, but they didn’t. I really was expecting much better room and service than that, and that’s why I am really disappointed.

Good location very close to underground station and Gloucester Road with its selection of small shops and eateries. Clean and modern hotel with pleasant décor. Not bad value for London.

Quite basic room with no mineral water available. Although the TV menu included various PAY-TV options the system no longer works.

The location is convenient, there is a Tesco near by and Gloucester station. The view from the room was nice, it was on the 11th floor.

The welcoming wasn’t as friendly as I expected. As for the room, there was no enough lights and the bathroom is very small. It could barely fit a person and the door was broken, not steady at all.