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Khuyết điểm: Turkish airlines cancelled my flight from thessaloniki to Istanbul. I had to book a different flight and paid an extra $1300.00 so I can return home. I have send numerous emails so I can get an involuntary refund and have received no response from anyone. I have send hours on hold with the airline and after holding for more than half an hour, they hung up on me without speaking to me. This is very bad for business. Never fly with the! Now I understand why their tickets are so cheap.

Ưu: The crew was attentive

Ưu: The boarding, comfort and crew were excellent. Everything is very organized and professional.

Khuyết điểm: I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed.

Khuyết điểm: Change the crew they were rude