Moscow Marriott Grand Hotel

The staff at the reception is friendly. Our request for a location of a floor and a view from the room was met, which was really nice. A nice swimming pool and a gym 24/7 hours. A beautiful entrance hall. Rather spacious room. Great location. Some nice restaurants on a walking distance.

1) The cleaning ladies clean too thoroughly: by mistake, they first threw a swimming shorts of my partner away and in a few days our own steel cutlery. After our request, they found the shorts on the next day and returned with apologies, though we had already to go and buy new ones to be able to swim. And then they returned only 1 fork and 1 knife, again with apologies, but unfortunately another fork and knife were never found... 2) Only one elevator out of two on the left side was in order during the whole our 9 days stay. Almost every day, we had to wait 5-8 min for it. Noone informed us that there were other two elevators on the right side: we discovered this ourselves just a couple of days before leaving. 3) the mineral sparkling water at the bar costs 8-9 euro, which is ridiculous since it costs 1 euro in a shop. Even in the 3-star hotels in Europe, the mineral water is often provided for free. In some 4-start hotels, the whole bar is sometimes for free. We did not understand why here, they want so much money for a bottle of mineral water: it feels like they still want to earn on you after you have already paid quite a lot for the 5-star hotel stay.