The Island House

Beautiful hotel and very clean with great facilities

No soul - no buzz or great atmosphere. Don’t like the entrance/foyer - having work area in lobby is very strange

The amenities were wonderful, and the overall design and aesthetic of the property was amazing. This would be the perfect spot to stay while visiting on business.

Sadly there were a few things that really missed the mark, and while none of those were terrible, the lack of care or help from the staff is where they really fell short. Once settled into the room we realized we didn’t have a sea view, which we had reserved and paid extra. When I asked about moving to a room with a better view I was told I couldn’t be accommodated, but they would “make a note if something opened up” no apology, no refund for the extra paid, nothing. The following day we wanted to visit the beach, and on the site it says free beach shuttle. While this is technically true, and the shuttle is free, they charge you $50 to use the beach. A little misleading. And overall the price is worth the private beach, but don’t be misleading about it. To get to the beach they show you an awesome vintage land rover that is the beach shuttle. However when our shuttle arrived is was an old odyssey van that carried the aroma of a nyc taxi cab and had fuzzy dice on the mirror. Once again, if they said free taxi ride I would have been fine with it. But don’t show one thing and give us another. Lastly, the restaurant staff once again was unaccommodating. On a Sunday evening, when there were only a few guests in the entire restaurant, we were seated at a two top. I asked if it would be ok if we sat at a 4 top so we could both sit facing the view of the marina. She said it wasn’t possible. Ok, no problem. I assumed that there were a lot of reservations that had not showed up yet, unfortunately that was not the case. Only two or three more people came in and the four tops sat empty.