Four Points by Sheraton Niagara Falls Fallsview

Location

Check in process was very slow. We waited on line for almost 1 hour. Beatriz was the person attending to us. She was unapologetic and was giving us an excuse that everyone came at the same time. This is after we told her that we’re late for our reservation because of the wait. There were a bunch of people waiting but their check in time is at 4 pm therefore this should be expected. She had the audacity to ask me if I wanted to go ahead with the check in. As if I had other choices at that time. In addition to this, there were only 2 staff working, to attend to everyone checking in at the same time. Smart management should’ve added extra people to work during check in time.

My car broke down on the way there and the manager refused to move my reservation by one night so I wouldn't lose it. Wasn't even cancelling, just rescheduling it by one night. Not very accomodating for what they charge.