Best Western Plus Hôtel Mercedes Arc de Triomphe

Comfortable bed & pillows

Although it was a non-smoking room, it smelled of stale tobacco smoke.

its covenient location in Paris

Location down the road from the Champs-Élysées. Quiet road and some excellent restaurants nearby. Nearby to excellent Paris Metro – Wagram.

There is insufficient staff at this hotel. It would seem that the only person available over the weekend is the Receptionist. All 3 different Receptionists were extremely helpful but could only do so much. The toilet seat which fell-off on our arrival into the room was not repaired throughout our stay – as it was the weekend; and it would seem that no one else other than the Receptionist works over the weekend. Certainly not the technical support people who could not be contacted to find out why I could not access the Internet. This was cured eventually by a brave Receptionist who continued to give me new user names until it worked. There was no wireless internet working in my room. I had to take the laptop out of the room to work by the lift. The management of this hotel need to seriously reconsider their commitment to providing service over the weekend period. The other infuriating element of my stay in Paris was the Taxis. They are a law unto themselves. They decide whether they want to take you where you want to go. I eventually stopped 3 taxis one night to be refused a ride as they considered my destination ‘too close’. When you have problems walking as I do (one damaged hip and both kneecaps), 2KM is a long way to walk. The other event concerning taxis involved the Hotel. I was told upon my arrival that if I wanted a taxi to ask the Receptionist. I did so for 20:30 one evening. When the taxi arrived I opened the door for my Wife to find that the meter showed 10.20 Euros. I asked the driver why, he said that as soon as the Receptionist call them they put on their meters – wherever they are. I said I would not pay this amount. The driver became annoyed and went inside to speak with the Receptionist. The taxi driver left. It took us 20 minutes to find another taxi and we arrived late at our dinner engagement – total cost of taxi to dinner engagement, 5.15 Euros.

The staff was amazing .. these people did everything to make us comfortable

Of course rooms are small but to be expected, we had to change from the 8th floor tiny room to a decent room size ...

Location

I had a problem with construction noise from the building next on the second day of our stay, but staff were extremely helpful and moved us to a sister hotel a couple of streets away at no extra cost. Bed clothes were a little bit scruffy.