Quality Inn West End

Good hotel but needs room and hallway remodeling ASAP

Hotel was centrally located and was close to all attractions of Richmond.

Rooms too small and all floors need updating and remodeling desperately. Also the hotel was not 100% smoke free so the elevators and hallways smelled like smoke.

Smokey, dirty, not worth the money

Clean sheets

Room smelled like smoke even though it was non smoking, and the bathroom was disgustingly dirty. Dirty towels and bathtub.

A few pointers

Staff gave excellent customer service. For the price I would stay again if I was going to be away most to the time.

The fridge in our room was constantly making an annoying noise. To top that off it wouldn’t keep anything cold and to get ice we had to travel two floors due to our floor machine being out of order.

rooms were not cleaned or stocked. housekeeping ignored do not disturb