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Good hotel but needs room and hallway remodeling ASAP
Hotel was centrally located and was close to all attractions of Richmond.
Rooms too small and all floors need updating and remodeling desperately. Also the hotel was not 100% smoke free so the elevators and hallways smelled like smoke.
Smokey, dirty, not worth the money
Room smelled like smoke even though it was non smoking, and the bathroom was disgustingly dirty. Dirty towels and bathtub.
A few pointers
Staff gave excellent customer service. For the price I would stay again if I was going to be away most to the time.
The fridge in our room was constantly making an annoying noise. To top that off it wouldn’t keep anything cold and to get ice we had to travel two floors due to our floor machine being out of order.
rooms were not cleaned or stocked. housekeeping ignored do not disturb
Quick stay w/ out frills
Basic accommodation and value
Price, location and breakfast
Nothing in particular
EVERYTHING!!!!!!!!!!! Never again and JR was the worst rep for your company. Never again.
The place looked great online and the lobby was clean however as I was checking in another couple was checking out due to bugs being in their room. After hearing that we decided to get a room elsewhere.
The updates in the room were a nice surprise. Quiet and a very friendly staff.
The elevators are old and slow. I gave my Choice Hotels Membership to the desk clerk when I checked in but I didn't get the points added to my account although I was assured that they would.
Quality Inn West End ở trung tâm Richmond, chỉ cách Trung tâm Short Pump Town và Đại học Richmond 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, quầy tiếp tân phục vụ 24 giờ/ngày và trang thiết bị giặt ủi. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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