Khách sạn gần sân bay Shine 2020

Ưu: Overall is perfect

Khuyết điểm: The TV wasn't working and the crew I asked for help didn't do anything about it

Khuyết điểm: AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE.

Ưu: Excellent service . Good customer service

Ưu: I like the spirit of Christmas in some of the staff.

Khuyết điểm: Board people by section instead of a madsive line.

Khuyết điểm: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Ưu: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability

Ưu: Typical flight and all went well.

Ưu: Excellent service . Good customer service

Ưu: The boarding, comfort and crew were excellent. Everything is very organized and professional.

Khuyết điểm: I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed.

Khuyết điểm: Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so.

Ưu: I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund.

Khuyết điểm: I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund.