Best Western Tucson Int'l Airport Hotel & Suites

Lobby was welcoming

We waited until 8:30 pm for our prepaid room then sent to a dirty room. Another guest opened the door to our room while we were sleeping because they were issued a key to our same room. Shower faucet handle was broken. Towels not fully stocked.

There was not a lot to like except for the staff Carmen was helpful was not able to stay because priceline messed up the booking received 2 emails 1st was the king suite the 2nd was a king bed was not able to stay the room of the king suite was not available.

What could have been better was our reservation was wrong and the amount charged was for the king suite and the room that was actually available was a king bed only not the suite I called priceline and I was told nothing was able to be done very unsatisfied with the process from priceline and the customer rep and the Customer relations person I spoke with.

Staff was courteous, facilities were sufficient

Bedbugs!!!

Good if you get deal under $100, not if paying more!

The pool area was nice. Although not open it was a pleasant area to walk through. Almost like a park. There was a workman leaf blowing area when we were there. The bed was comfortable. Quite a lot to choose from at breakfast, although unusual to have Chow Mein and fried rice offered at breakfast!

The overall feeling of the place was that they had cut corners to save money. We got a last minute deal through Kayak and paid just over $80, but online it looks like the usual price is over $200, it is definitely not worth that. The whole time we were there the hallways of the hotel smelt of BO one day and fish the next day! The room had no notepad or pen, no conditioner, bath hat, face wipe etc that you often get in cheaper hotels. Also the directions on the shower fitting did not match the shower. Stains on the bathroom ceiling that could easily have been removed as it was a drop ceiling tile. The towels were the smallest I have ever come across in a hotel. You could not wrap it around yourself and be decent, they were also cheap quality. The sheets appeared clean but the bed cover had obvious stains on it. Breakfast could not keep up with the demand of all the people in the room. We had to keep waiting for everything, although staff did keep letting everyone know what would be coming out soon. Hotel probably needs to hire more kitchen staff.