Too north airlines among all.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
Ưu: "Very comfortable; excellent service"
Khuyết điểm: "Food"
Khuyết điểm: "The seat covers looked worn and dirty. Needs an upgrade."
Ưu: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Khuyết điểm: "Nothing significant!"
Khuyết điểm: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ưu: "Crew was okay"
Khuyết điểm: "Did not get the food I chose. Seats were not clean and clumsy"
Khuyết điểm: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Khuyết điểm: "Reservation online"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "Service was excellent, always with a smile."
Khuyết điểm: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Khuyết điểm: "Economy is still tightly packed with limited leg room considering the distance traveled."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ưu: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Khuyết điểm: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Khuyết điểm: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Ưu: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Khuyết điểm: "baby crying throughout the flight"
Ưu: "I like everything about Singapore airline service."
Khuyết điểm: "Nil"
Ưu: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Khuyết điểm: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Ưu: "The crew on this flight we amazing had a great flight Thank You"
Ưu: "Liked the service"
Khuyết điểm: "Nothing special."
Khuyết điểm: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Khuyết điểm: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "The service crew served us well. They are friendly and helpful"
Khuyết điểm: "Too many Indian movies"
Ưu: "Crew, cabin and food."
Khuyết điểm: "Lack of entertainment console at each seat"
Ưu: "Overall service, good leg space."
Khuyết điểm: "We were seated in the same section with four babies."
Ưu: "SQ always has top quality service and that came through today."
Ưu: "Service was best in class"
Khuyết điểm: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Ưu: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Ưu: "Singapore service is always outstanding"
Khuyết điểm: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Ưu: "Good service"
Khuyết điểm: "spicy chicken too spicy!"
Ưu: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Khuyết điểm: "The movies choices in the in-flight entertainment were wanting."
Ưu: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Khuyết điểm: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Ưu: "Hot/Cold towels, great movie selection, more space, good meals"
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Ưu: "It's good that they have vegeterian options"
Khuyết điểm: "Indian food was stale"
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Khuyết điểm: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Ưu: "Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row"
Khuyết điểm: "We’re used to entertainment in seat like delta"
Khuyết điểm: "Excellent service over all."
Khuyết điểm: "Plane felt like it was in poor condition. The brakes squealed loudly, the panels vibrated during take off and landing."
Ưu: "The cabin crew were very pleasant."
Khuyết điểm: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Ưu: "Food was the only good part"
Khuyết điểm: "The crew was rude, no blankets, no entertainment. Overall was not good"
Ưu: "Food, the entertainment selection"
Khuyết điểm: "The crew"
Ưu: "plane was new and captain was professional"
Khuyết điểm: "plane was badly late and the boarding process was poorly coordinated"
Ưu: "On time service and crew service"
Khuyết điểm: "Improvement to entertainment and food selection"
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "The crew were not visible and didn't offer any assistance"
Khuyết điểm: "An offer of a snack as we paid a high price for the econom y flight"
Khuyết điểm: "Delayed by almost 2 hours."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Khuyết điểm: "Nothing!"
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Ưu: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Khuyết điểm: "Nothing"
Ưu: "Overall, this is a short trip. Everything is ok."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "Loved the pod seating in business class. Very confirtable"
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Khuyết điểm: "Extraordinarily uncomfortable seats"
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Ưu: "I choose this flight because of late departure time"
Khuyết điểm: "no entertainment. no wifi."
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Ưu: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ưu: "Food was nice and plane was clean and not too crowded."
Khuyết điểm: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Ưu: "Easy to change flight. Lots of leg room. Friendly service."
Ưu: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Khuyết điểm: "There weren't individual entertainment systems."
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Khuyết điểm: "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
Ưu: "Excellent service and on time performance. Very intelligent personnel."
Khuyết điểm: "However, snack was one of the worst I've had in 50 +years of flying."
Ưu: "Flight left exactly on time and arrived 10 minutes early."
Khuyết điểm: "Leg room very poor on this flight. Very short flight so no food or entertainment."
Ưu: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Khuyết điểm: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Ưu: "Ease of travel was fantastic"
Khuyết điểm: "Our flight was scheduled for 3:30. At about 3:15pm they announced the flight was canceled due to a mystery mechanical issue and they re booked everyone on to the 6:10pm flight, which miraculously had enough empty seats to accommodate everyone. The 6:10 flight left about 15 minutes late, and still had plenty of empty seats."
Ưu: "The rolls were warm. That is literally the only positive thing I have to say."
Khuyết điểm: "My first flight was canceled, which I wasn't alerted to until after I arrived at the airport. They booked me on another one leaving 2 hours later, which was delayed by about another 5 hours. I suppose it was the weather, but a flight going to the same destination on the same airline managed to take off on time, and it was supposed to be leaving 40 minutes after my second flight. I have a hard time believing it was the weather, but who knows? There were absolutely zero gatw agents there to offer any helpful information. They eventually gave us food vouchers, but it was about 5 minutes after 90 percent of the applicable restaurants closed. Everyone on the flight was forced to eat at dairy queen, which quickly ran out of everything anyone wanted. I will never fly Vietnam Airlines again."
Ưu: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Khuyết điểm: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Ưu: "No problems. As usual a friendly crew very efficient."
Khuyết điểm: "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."
Ưu: "friendly air crew"
Khuyết điểm: "limited film and entertainment"
Khuyết điểm: "The AC was broken... It was like hell..."
Ưu: "Look for other options if possible."
Ưu: "The service"
Khuyết điểm: "The service on vietnama airlines was outstanding. The staff is very welcoming and polite. Will travel again with them"
Ưu: "The very efficient services by the stewardess"
Khuyết điểm: "Nothing to dislike"
Khuyết điểm: "Flight was delayed by 3.5 hours. 2 hour delay was acknowledged on the board when I arrived at the airport, but there was no communication after that time came and went. Flight did not begin to board until over an hour after the supposed delayed departure time."
Ưu: "Food vouchers"
Khuyết điểm: "Significant flight delays"
Khuyết điểm: "Very bad communications delays were not advised prior"
Ưu: "The flight was quick and on time"
Khuyết điểm: "Nil"
Khuyết điểm: "Used a cattle car bus to board. Annoying."
Ưu: "The crew onboard was friendly, but the check in crew was average."
Khuyết điểm: "The plane was quite old and there were no beverages except for water."
Khuyết điểm: "I was bumped from the flight and left alone"
Khuyết điểm: "They need to be more upfront, honest and to the point about the luggage policy. I was charged $65 for my check in one piece of luggage. Reading their website, may be I read wrong, it says you allow one piece of check in luggage. When I checked in for my flight, was told that my ticket was promotion."
Ưu: "Easy and quick boarding, pleasant flight staff and booking in staff. There was plenty of leg room. Was able to carry on way more than I should have so didn’t have to pay for stowed baggage!"
Ưu: "Nothing, the entire experience was terrible"
Khuyết điểm: "They cancelled and rescheduled my flights 3 times - both flights to and from Siem Reap. They didn’t have enough immigration cards, and they gave the ones they had to they Chinese customers while ignoring the westerners. The seats are falling apart. The plane is old."
Khuyết điểm: "To avoid the delay. To manage the lines that were formed both for checking in and to board."
Khuyết điểm: "1 check in bag only policy."
Ưu: "Check in and boarding was easy."
Khuyết điểm: "What’s the deal? Are we allowed to use cell phones during the flight? I think the announcements say, “No”. But the flight attendants don’t enforce it. So, which is it?"
Khuyết điểm: "No visa on arrival. Missed my flight"
Ưu: "The plane was clean."
Khuyết điểm: "Flight was canceled with only a single email as notification, cost me an extra $160 to rebook at the airport"
Khuyết điểm: "No food or drink"
Ưu: "Boarded quickly and easily, arrived 10 minutes early and flight smooth and no issues."
Khuyết điểm: "Nothing"
Ưu: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked. The rest of the flight was uneventful. It was a short flight. Less than one hour."
Khuyết điểm: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked."
Khuyết điểm: "There was a short delay. No announcement. No idea what was going on. For a fifty minute flight it was ok."
Ưu: "Friendly crew, organized check in and boarding process, sat on the runway for too long."
Khuyết điểm: "Not one free drink or even a tiny snack- no entertainment or WiFi, uncomfortable seats"
Khuyết điểm: "International ticket did not include any checked luggage. Charged us more for our luggage than the tickets. Flight attendees handed out the wrong immigration form to entire plane for China instead of Hong Kong. We Filled them out not knowing they were different. Waited online at immigration for 40 minutes only To be told we were given the wrong forms. Everyone had to go to the back of the line and wait again. They didn’t even provide free water on the plane. Terrible experience. Shouldn’t be allowed to advertise misleading prices on Kayak."
Khuyết điểm: "We went to queue up as soon as the counters numbers were on the board and opened, we waited for at least 50 minutes before we were able to check in. Very inefficient system."
Ưu: "The plane was new. Boarding was fast cause everyone was upset."
Khuyết điểm: "The company knew that there were going to be a delay and gave everyone notices 3 days before due to machanical issues (which wasn't true becaused I overheard the captain talking about a scheduling problem that the company knew for days and didn't fix while we waited for transportation). My group was given a 2hr delay notice by email. Once we got to the airport and checked in the plane was further delayed. It was the last flight of the day. What was originally 7pm flight turned in a 1230am flight, 5.5HR delay. Arrived into Siem Reap airport at 130am, which was pretty much closed. Hotel tax and regular taxi/tuktuk didn't come out at this time. We were stranded at airport and was at the mercy of overpriced hustlers who charged 3x the normal price for a riding into town. They charged $10/person and put as many people into a car/van as possible. Are vanpool had 9 people, $90 for the van in total. The airline should have arranged transportation for us to correct the situation. The hustlers didn't give receipt, this we cannot make any claims. VERY DISAPPOINTED AT CAMBODIA AIRLINES!!!!!!!!!"
Ưu: "Everyone was most helpful to us."
Ưu: "The team's uniforms"
Khuyết điểm: "Our flight was delayed due to weather. The airline drove another group for a different flight to their gate but the 14 passengers on our connecting flight were left on our own to run to the gate, only to watch the plane pulling away as we ran up. The airline service desk was unapologetic and did very little to help. Since my son and I had already used our one time entry visa into Vietnam, we were not able to join the rest of the group at a local hotel. We instead had to purchase additional tickets for a 1am red-eye. Our wait in the area outside passport control had no food or water and even though we asked they would not bring us anything to eat during the 7 hours we had to wait to get our boarding passes for the red eye."
Ưu: "There's nothing I like about this ANGKOR AIR. You disgrace Cambodia and Cambodian people by using their names and provided a horrible service and poor plane qualities. I was scared once I had boarded. The condition of the plane is poor. Overhead bends were duct tape to stop from open during flight. The list goes on. Thank God it was a short flight."
Khuyết điểm: "I will never fly this airlines ever again. It's not worth the price nor the safety of your life. 1. Horrible gates from Ho Chi Minh City. 2. Old plane 3. We're treated like second class citizens 4. It rained when we arrived in Ho Chi Minh City from phnom Penh. We walked in the rain to get on the transporting bus. There's a guy with one umbrella. But he used to covered himself. With these kind of treatments and attitudes, one day you will get beat by your competitors. I know you are arrogant right now. But as Vietnam continues to thrives in tourism. There will be better airlines coming and will provide better services. Even the airport in Ho Chi Minh City is horrible. Cambodia airport have amazing lounge and services. I love Vietnam. But your AIRLINES ruined the experience."
Ưu: "Efficient check-in, boarding and take-off"
Khuyết điểm: "Interior of plane was old looking but fine for a short flight"
Khuyết điểm: "Well, the fact that the plane didn't show up at the airport was a problem...then they were unwilling to give me an alternative route which caused me to miss my scheduled meetings. When an attempt was made to contact the Vietnam Airlines office in the USA NO ONE ever picked up the phone! At this time I'm unclear whether or not my refund is being processed. I ended up having to book a totally different ticket with another airlines (of course). First and last time I will ever attempt to fly with Vietnam Airlines."
Ưu: "Vietnam airline is a good airline, reliable, mostly on time. Wet towel and a bottle of water are provided for short flight. Flight attendants were courteous and helpful."
Ưu: "On Time"
Khuyết điểm: "No meal"
Ưu: "Nice crew good airplane flight delayed and hour and then disembarking took a long time"
Khuyết điểm: "Incompetent ground staff in Siem Reap, who barely spoke English and no listening or problem solving skills. They wrongly denied boarding to one of the passengers, claiming he needed a visa that he did not need (as confirmed by Vietnam Airlines transit counter later in Ho Chi Minh city and by the Vietnamese Consulate. This resulted in us buying a brand new ticket for later time and applying for a visa, given there was no ground staff from Vietnam airlines who could help."
Ưu: "Pretty much on time and airport very comfortable with some wifi. Only half full so easy. Water passed out but no snacks. Keep your boarding pass stub for transfer."
Ưu: "Great. And I was very suprised they served food for less than 2 hours flight! It wound very happen in the us!"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Multiple flights were cancelled for the day, so our 10am flight eventually became a 4:30 one. I hadn't checked my email the previous evening (my error) so still went to the airport really early. There was no one to confirm the 4:30 wouldn't end up cancelled too, so we booked with another carrier."
Ưu: "Well organized, friendly crew, and the pilots flew and landed very smoothly."
Ưu: "Flight was great but there was a problem at check in; I believe they had a computer problem but they got past it!"
Khuyết điểm: "Very upset that we were not given advance notice of need for Vietnam visa to transit thru SGN to PQC. Cost us 820 usd at the REP airport."
Ưu: "People are very co-operative always smiling, ready to help,clean, greenery everywhere, warmth&affection,i loved it"
Khuyết điểm: "Nothing"
Ưu: "Quick flight"
Khuyết điểm: "Airplane not that nice"
Ưu: "Felt like a regional jet but still fairly expensive for the region."
Khuyết điểm: "Bare bones and nothing much else"
Ưu: "short flight so not a lot of services required. The main plus was free 20kg checked in baggage."
Ưu: "Allowed me to change time (extra charge), easy check in. Quick flight."
Khuyết điểm: "Very basic, to change time I had to go to their office downtown at very specific times, wait a long time. Seem a bit disorganized."
Ưu: "Could not board due to flight restrictions"
Khuyết điểm: "Would suggest providing an email to let travelers know if the flight restrictions"
Ưu: "No and No! Seat was cramped. Crew was ok"
Khuyết điểm: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Khuyết điểm: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
Khuyết điểm: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
Khuyết điểm: "Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay."
Ưu: "The new seats are good. I didn't get any back pain."
Khuyết điểm: "Not much."
Khuyết điểm: "Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person."
Ưu: "On time boarding. Crew was helpful with duty free shopping."
Khuyết điểm: "Could not connect to Rokki WiFi."
Khuyết điểm: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Khuyết điểm: "weak maintenance and everything is chargeable including water"
Ưu: "Inexpensive flight, attentive crew"
Ưu: "Pleasant counter service at the terminal."
Khuyết điểm: "Half hour late"
Khuyết điểm: "Flight delayed 2hrs"
Khuyết điểm: "The short space between seats. Hard to get comfortable without room for knees. Have to pay extra for an aisle even if some are empty. Crew doesn't care."
Khuyết điểm: "No free entertainment and did not eat on flight"
Ưu: "Crews are ok in general"
Khuyết điểm: "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
Ưu: "Clean aircraft"
Khuyết điểm: "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
Khuyết điểm: "Aircraft arrived slightly late"
Ưu: "convenient times"
Khuyết điểm: "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"
Ưu: "convenient flight times"
Khuyết điểm: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Khuyết điểm: "Rough flight and landing, seemed like a rookie pilot was flying."
Ưu: "On time boarding ...very efficient"
Khuyết điểm: "Offer same type of value food...even worst tasteless"
Khuyết điểm: "They make you pay for water...WATER"
Ưu: "Short inexpensive fligh"
Khuyết điểm: "Seat rows were very close & limited room."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "friendly cabin crew"
Khuyết điểm: "delayed flights"
Ưu: "The plane didn't crash."
Khuyết điểm: "Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful."
Ưu: "The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety."
Khuyết điểm: "AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility."
Ưu: "I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again."
Khuyết điểm: "Usurious fees for checked bags and the flights are always late to boot."
Ưu: "fast and good"
Khuyết điểm: "seat size"
Ưu: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Khuyết điểm: "Luggage scheme."
Khuyết điểm: "Late flight, not enough announcements"
Ưu: "On time.. .short flight"
Khuyết điểm: "Cramped seats"
Ưu: "Upfront notification of delays"
Khuyết điểm: "Delayed flight time, not much entertainment in flight"
Khuyết điểm: "Late. As always."
Khuyết điểm: "No communication of baggage fees - desperate service"
Khuyết điểm: "Flight was delayed by an hour."
Khuyết điểm: "Hot air-conditioning"
Ưu: "Left on time, everything was OK"
Khuyết điểm: "No beer for sale and no duty free on board though its an international flight. KLIA2 is a monster, miles to walk...."
Khuyết điểm: "Almost impossible to request wheel chair service for elderly even if we are willing to pay for it. Any add-ons or extra services come with unreasonably hefty (and hidden) price tag. I would absolutely avoid flying AirAsia at all cost in the future."
Ưu: "Comfortable flight and friendly crew."
Khuyết điểm: "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
Khuyết điểm: "Twice in the same week that AirAsia cancel a flight. They are the worst company ever. When you ask them no one knows anything"
Ưu: "It's good when u pay rm50 something, but later u will have to wait!"
Khuyết điểm: "Chaotic boarding, and of course, around an hour delay."
Ưu: "We had 30 minutes delay for a passenger to clear the immigration issue."
Khuyết điểm: "Nothing special."
Ưu: "No frills."
Khuyết điểm: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Ưu: "Early arrival and on time departure"
Ưu: "The flight was on time and efficient"
Khuyết điểm: "The place was old and very dirty. There was no drink service."
Ưu: "Fast and efficient."
Ưu: "Good boarding"
Khuyết điểm: "Seat pitch it's very tight"
Khuyết điểm: "Crew non smile."
Ưu: "Everything was straightforward and easy"
Ưu: "Crew was ok"
Khuyết điểm: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Ưu: "Friendly crew"
Khuyết điểm: "Space between sits"
Ưu: "Very efficient check-in"
Khuyết điểm: "Very cramped leg room"
Ưu: "Clean plane, air conditioning."
Khuyết điểm: "Bag fees; no free food, snacks or even water."
Khuyết điểm: "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
Ưu: "Seat are comfortable Plane on time"
Khuyết điểm: "Staff is in stress - boarding a mess as usual no rules"
Ưu: "The r at of all of our interactions in Cambodia have been delightful"
Khuyết điểm: "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
Khuyết điểm: "Flight was 2 Hours late and we missed our connection. We had to wait 3 hours to get a later fligh."
Khuyết điểm: "Realy expensive"
Ưu: "The plane didn't crash"
Khuyết điểm: "So far 2 out of 3 flights were delayed, the luggage was lost and no one could figure out where I can go to find it, the seats super uncomfortable, the flight attendant ignored me every time because I was sitting at the window seat"
Ưu: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Khuyết điểm: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Ưu: "We arrived"
Khuyết điểm: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Ưu: "Very delayed first segment. Fortunately the second segment was more delayed! No announcements about the delays."
Khuyết điểm: "My knees were touching the seat ahead of me although the seat was upright. Any recline would have been unbearable & painful."
Khuyết điểm: "last minute schedule change from Siem Reap to Bangkok"
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Khuyết điểm: "Space between seat is so narrow and seat itself can't be able to adjusted at all. Imagin, how uncomfortable if you have a long flight or long hours flight. So terrible"
Ưu: "Good price and on time."
Khuyết điểm: "Very poor check in at DMK. Chaotic."
Khuyết điểm: "That I had to pay to check my bag.i haven't had to check my bag once my entire trip and they refused to give me my boarding pass until I paid and checked my bag .it was terrible and unprofessional and I haven't had a problem until I got on this flight"
Ưu: "Included snack/small meal on flight was nice."
Khuyết điểm: "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."
Khuyết điểm: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
Ưu: "We boarded quickly. It was cheapish."
Khuyết điểm: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Khuyết điểm: "nothing"
Ưu: "Crew was okay"
Khuyết điểm: "the plane was dirty and hot and arrived at airport late"
Ưu: "New planes. Efficient boarding process"
Khuyết điểm: "We checked only 1 standard bag per persona and had to pay $72USD per bag at check in!!! And everything else cost money as well -- even water in the plane. And a person over 6' should buy extra leg room as the seats are cramped."
Khuyết điểm: "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
Ưu: "Nothing! Didn't even give us water when I asked for one."
Khuyết điểm: "The website did not clearly indicate that we have to pay for our luggages. We had to pay $72/baggage and we had 8 baggages. This was our first time with AirAsia and we felt we were robbed. No consideration at all!"
Khuyết điểm: "I booked a flight on Air Asia from Chang Mai to Krabi during a vacation in Thailand. Luckily it was only a two hour flight because the seats are absolutely tiny. I am 6'4" and am used to having pretty much zero legroom on flights, but this was another level. I had an aisle seat and had to sit with my legs completely spread open into the aisle for the two hour flight. Don't book this airline if you are over 6ft tall and plan on flying standard economy."
Khuyết điểm: "Good was terrible, even though looked great on pictures on the website when I placed the order. Boarding system was inefficient and caused the flight leaving late. Seats are small and cheap made (even though we bought economy comfort seats). Flight attendants weren't friendly, poor manners. Won't recommend them at all, won't fly them again for sure,"
Khuyết điểm: "You have to pay for water, really? I also got hammered on the baggage charge, I did not see when booking that I needed to pay in advance for checked baggage, I had to pay over 2,000 Baht at the airport - really annoying especially as it meant yet another long line!"
Ưu: "On time departure and arrival. Comfortable flight."
Khuyết điểm: "N/A"
Ưu: "We took off and landed on time."
Khuyết điểm: "There were hundreds of mosquitos on the plane and they decided to spray bug spray after they closed the doors right before take off!! Hands down one of the most disgusting experiences of my life. They also ripped us off with our checked luggage. Not pleased."
Khuyết điểm: "The website is not so user-friendly with a lot of bugs. I have tried to book an extra luggage via the website but it was impossible. But at the airport i have paid the extra luggage easily (18$ for 20kg) Siem Riep to Bangkok."
Ưu: "Great little airport in siem reap and a nice quick flight to Bangkok."
Khuyết điểm: "They were given passport and confirmation number The manager then insisted that I did not pay for baggage. Charged me a counter rate which was twice normal. When handed boarding pass it was for wrong person. They had not checked passport and confirmation number. Once checked they found out that I had paid for baggage. Refused to credit back my credit card and said it would take 6 weeks for a refund. They delayed our boarding and even after realizing their mistake they appeared utterly confused. Service personnel and especially the manager are totally incompetent. I would avoid this airline if at all possible."
Khuyết điểm: "I thought I saved money purchasing with AirAsia until they charged me $240 for 26kg luggage at the airport counter. This did not include the price of the ticket which I prepaid online. The person behind the counter was very rude about it as well. This also happened to the flyer in front of me in line for luggage that was 18kg. He was very upset as well. Neither of us had prior knowledge that the oversize baggage fee was extremely extremely overpriced. I met another frequent traveler on the plane that said because of the service at the counter and on the plane he would never travel with AirAsia again."
Ưu: "The flight itself was fine. No issues."
Khuyết điểm: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Ưu: "Quick, easy boarding, nice aircraft, capable and attentive crew."
Khuyết điểm: "No inflight entertainment, no drinks, no food. Excessively charged (nearly twice the original ticket cost) a change to earlier flight."
Khuyết điểm: "Very little leg room. Knees touch the seat in front of you."
Ưu: "Nice uniforms on flight attendants"
Khuyết điểm: "Baggage fees are outrageous if you don't book ahead, and when booking through A 3rd party, it wasn't obvious. Leg room is atrocious, and the boarding is disorganized."
Ưu: "The crew on the plane was the only satisfying part."
Khuyết điểm: "Terrible experience, very much like the other international reviewers on this page. Baggage fees are costlier than the costs of seats. Could barely fit baggage under the seat. The outside crew was not friendly and did not understand English fully."
Ưu: "I want a refund on this flight and I will be taking measure to complain at the highest level at the company on the way I was treated and the $900 baggage charge they tried to charge me, then agreed to $450. I was on a previous flight with the same airline and was charged $30 excess baggage weight, with the same bags, which if anything were lighter. I was completely exploited and I will never book this airline again. I'm so appalled and disgusted by this airline - And warn other travelers to fly with an alternative company. On top of it all they were rude and extremely unhelpful."