Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row"
Khuyết điểm: "We’re used to entertainment in seat like delta"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "Friendly crew. Short flight, very efficient"
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Khuyết điểm: "More chairs at boarding gate in Bangkok, please"
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "Boarding by rows - great!"
Ưu: "Very quick procedures! Check in, boarding, disembarking"
Khuyết điểm: "Seats are not comfortable"
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Khuyết điểm: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Ưu: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Khuyết điểm: "Nothing"
Ưu: "Comfortable, good food, good drinks , on time"
Khuyết điểm: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Ưu: "Crew and airplane were great!"
Khuyết điểm: "Food was not as good as I'd remembered on previous trips."
Khuyết điểm: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Ưu: "The whole flight"
Khuyết điểm: "Nil by"
Khuyết điểm: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Ưu: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Ưu: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ưu: "Food was nice and plane was clean and not too crowded."
Khuyết điểm: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Ưu: "Easy to change flight. Lots of leg room. Friendly service."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Ưu: "The plane and food were good"
Khuyết điểm: "Took a very long time to get checked bags"
Khuyết điểm: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Ưu: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Khuyết điểm: "The seats and the food."
Khuyết điểm: "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "The rolls were warm. That is literally the only positive thing I have to say."
Khuyết điểm: "My first flight was canceled, which I wasn't alerted to until after I arrived at the airport. They booked me on another one leaving 2 hours later, which was delayed by about another 5 hours. I suppose it was the weather, but a flight going to the same destination on the same airline managed to take off on time, and it was supposed to be leaving 40 minutes after my second flight. I have a hard time believing it was the weather, but who knows? There were absolutely zero gatw agents there to offer any helpful information. They eventually gave us food vouchers, but it was about 5 minutes after 90 percent of the applicable restaurants closed. Everyone on the flight was forced to eat at dairy queen, which quickly ran out of everything anyone wanted. I will never fly Vietnam Airlines again."
Khuyết điểm: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Khuyết điểm: "Got stuck on the runway for a while"
Ưu: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Ưu: "Look for other options if possible."
Khuyết điểm: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"
Ưu: "Good food on the 7:10 flight and everything was fine."
Khuyết điểm: "Flight was delayed by 3.5 hours. 2 hour delay was acknowledged on the board when I arrived at the airport, but there was no communication after that time came and went. Flight did not begin to board until over an hour after the supposed delayed departure time."
Ưu: "We left early, arrived early and had easy passage through the new Hanoi airport."
Landing to Hanoi in time Seat not reclining -Cabin design very dull
Ưu: "Good boarding"
Khuyết điểm: "Seat pitch it's very tight"
Khuyết điểm: "A bit more space. Knees were right up against seat in front of me."
Khuyết điểm: "Crew non smile."
Ưu: "I like the price and the short lenght of time to it took."
Khuyết điểm: "Can think of anything at this time."
Ưu: "Friendly crew"
Khuyết điểm: "Space between sits"
Ưu: "It was good"
Khuyết điểm: "Nőt enough place"
Ưu: "Uniforms are nice"
Khuyết điểm: "All food was for sale not included. Good it was not more than a four hour flight and I happened to have kept some thai money since it was a flight out of thailand. Also, this was our connecting flight - one in the middle of three flights going back to LA. For some reason, the gate attendant decided to have issues with my wife's passport, ticket, and greencard. All were valid. We bought the tickets and were in the middle of the flight, so it was late for any questions..... Took them awhile to determine that the greencard was really none of their business since we were flying through china and into the US on another airline. Luckily we were able to get on the plane before it left. Seems like the gate agents need better training on this."
Ưu: "Very efficient check-in"
Khuyết điểm: "Very cramped leg room"
Khuyết điểm: "25 min delay departure."
Ưu: "Clean plane, air conditioning."
Khuyết điểm: "Bag fees; no free food, snacks or even water."
Ưu: "The r at of all of our interactions in Cambodia have been delightful"
Khuyết điểm: "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
Khuyết điểm: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Khuyết điểm: "Flight was 2 Hours late and we missed our connection. We had to wait 3 hours to get a later fligh."
Khuyết điểm: "Realy expensive"
Ưu: "The plane didn't crash"
Khuyết điểm: "So far 2 out of 3 flights were delayed, the luggage was lost and no one could figure out where I can go to find it, the seats super uncomfortable, the flight attendant ignored me every time because I was sitting at the window seat"
Ưu: "Very delayed first segment. Fortunately the second segment was more delayed! No announcements about the delays."
Khuyết điểm: "My knees were touching the seat ahead of me although the seat was upright. Any recline would have been unbearable & painful."
Khuyết điểm: "last minute schedule change from Siem Reap to Bangkok"
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Ưu: "Fairly good value (although not particularly low fare)"
Khuyết điểm: "Poor leg room and slow boarding by bus. Flight was late and no updates given."
Khuyết điểm: "That I had to pay to check my bag.i haven't had to check my bag once my entire trip and they refused to give me my boarding pass until I paid and checked my bag .it was terrible and unprofessional and I haven't had a problem until I got on this flight"
Ưu: "Included snack/small meal on flight was nice."
Khuyết điểm: "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."
Ưu: "on-time boarding"
Khuyết điểm: "No TV, not polite crew"
Khuyết điểm: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
Ưu: "We boarded quickly. It was cheapish."
Khuyết điểm: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Ưu: "We boarded quickly. It was cheapish."
Khuyết điểm: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Khuyết điểm: "nothing"
Ưu: "Crew was okay"
Khuyết điểm: "the plane was dirty and hot and arrived at airport late"
Ưu: "New planes. Efficient boarding process"
Khuyết điểm: "We checked only 1 standard bag per persona and had to pay $72USD per bag at check in!!! And everything else cost money as well -- even water in the plane. And a person over 6' should buy extra leg room as the seats are cramped."
Ưu: "It is a good option for an affordable airline."
Khuyết điểm: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Khuyết điểm: "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
Ưu: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
Khuyết điểm: "No individual seat entertainment, less legroom than other carriers"
Ưu: "Nothing! Didn't even give us water when I asked for one."
Khuyết điểm: "The website did not clearly indicate that we have to pay for our luggages. We had to pay $72/baggage and we had 8 baggages. This was our first time with AirAsia and we felt we were robbed. No consideration at all!"
Khuyết điểm: "Long line to check in and people not polite."
Khuyết điểm: "You have to pay for water, really? I also got hammered on the baggage charge, I did not see when booking that I needed to pay in advance for checked baggage, I had to pay over 2,000 Baht at the airport - really annoying especially as it meant yet another long line!"
Ưu: "On time departure and arrival. Comfortable flight."
Khuyết điểm: "N/A"
Khuyết điểm: "The website is not so user-friendly with a lot of bugs. I have tried to book an extra luggage via the website but it was impossible. But at the airport i have paid the extra luggage easily (18$ for 20kg) Siem Riep to Bangkok."
Ưu: "Great little airport in siem reap and a nice quick flight to Bangkok."
Khuyết điểm: "They were given passport and confirmation number The manager then insisted that I did not pay for baggage. Charged me a counter rate which was twice normal. When handed boarding pass it was for wrong person. They had not checked passport and confirmation number. Once checked they found out that I had paid for baggage. Refused to credit back my credit card and said it would take 6 weeks for a refund. They delayed our boarding and even after realizing their mistake they appeared utterly confused. Service personnel and especially the manager are totally incompetent. I would avoid this airline if at all possible."
Khuyết điểm: "I thought I saved money purchasing with AirAsia until they charged me $240 for 26kg luggage at the airport counter. This did not include the price of the ticket which I prepaid online. The person behind the counter was very rude about it as well. This also happened to the flyer in front of me in line for luggage that was 18kg. He was very upset as well. Neither of us had prior knowledge that the oversize baggage fee was extremely extremely overpriced. I met another frequent traveler on the plane that said because of the service at the counter and on the plane he would never travel with AirAsia again."
Ưu: "Boarding started early on take off was 10 min befor schedule"
Khuyết điểm: "During booking pay attention to additional charges of check in baggage. Watch for unexpected currency change from USD to EUR"
Ưu: "The online system did not work and we were asked to pay 900 for each 15kg suitcase."
Khuyết điểm: "2 hour flight with no drinks."
Ưu: "The flight itself was fine. No issues."
Khuyết điểm: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Ưu: "Quick, easy boarding, nice aircraft, capable and attentive crew."
Khuyết điểm: "No inflight entertainment, no drinks, no food. Excessively charged (nearly twice the original ticket cost) a change to earlier flight."
Khuyết điểm: "Very little leg room. Knees touch the seat in front of you."
Khuyết điểm: "No leg room, service was not good, staff was unfriendly. Extra baggage was very expensive"
Ưu: "Nice uniforms on flight attendants"
Khuyết điểm: "Baggage fees are outrageous if you don't book ahead, and when booking through A 3rd party, it wasn't obvious. Leg room is atrocious, and the boarding is disorganized."
Ưu: "I want a refund on this flight and I will be taking measure to complain at the highest level at the company on the way I was treated and the $900 baggage charge they tried to charge me, then agreed to $450. I was on a previous flight with the same airline and was charged $30 excess baggage weight, with the same bags, which if anything were lighter. I was completely exploited and I will never book this airline again. I'm so appalled and disgusted by this airline - And warn other travelers to fly with an alternative company. On top of it all they were rude and extremely unhelpful."
Ưu: "Plane did not crash."
Khuyết điểm: "Double charged me for a single checked bag. Nah check was almost as much as the ticket. I bought a ticket from Cambodia to chiang Mai, which had a stop in Bangkok. They charged me for each connecting leg. Smallest seats I have ever sat in in a plane. Terrible experience will never fly again."