Broadmoor Miami Beach

Location

Hotel/AC Quality (noisy). I've got a package sent to it and had to go back after check out since I wasn't notified. Had to insist on looking up and the frontdesk kept me waiting a lot for it.

First day was disastrous, overall it was OK

Beachfront Easy access good location some of the staff was friendly staff's willingness to help with issues low price 'free' breakfast was ok but not many options had loaner beach towels and beach chairs which was a major plus

First day was disastrous because they did not have my reservation in their system, along with about 8 others before and after me. Went through Amoma, although they tried to help, I didn't they were not successful. took me more than 2 hours to finally get my room AFTER MIDNIGHT First room I was given was dirty, bathroom was smelly and tiny, ceiling had either mold or dust. It was not a clean facility, maybe a 2 star simply because of the location and the ability to upgrade to a beach front view with dirty windows. GM, who was on the phone was making things much more difficult for us to get a room. Very thin walls. You can hear everything on the rooms next door and the pools.

You can not beat the actual location

It was right across the street from the beach and I picked it because I had some business nearby.

The breakfast was continential and in a dark room with no chairs or tables. The beds were very very bad. This place was built in possibly 1930's and it still looks that way with only small changes. The street has many other places not repaired and boarded up.

Horrible first time experience

Customer Service experience was absolutely horrendous.