Khách sạn ở Hà Nội

Ưu điểm: Hospitality is simply amazing. I have travelled to a lot of countries & I have in stayed in 50+ hotels but the hospitality I have received from HMHS was outstanding. Kudos to the whole team . During my check out every single person even the restaurant personnel wished me luck and safe journey . It's like everyone knows you in person . I asked for the nearest currency exchange and the next thing I know the bell boy is ready to take me and he showed me around 3 nearby ones . I would not dream of going anywhere else if I'm in Hanoi . Trust me ! Stay here and you will never be disappointed. Its not a swashbuckling one but an extremely clean , neat and tidy one . They welcome you with a traditional Vietnamese tea which is quite pleasant. They provided us free Vietnamese fruit candies every day in our room as a token of appreciation . They did a city tour for us and that went out well as well. All their staff are extremely cheerful, soft spoken , always smiling & ready to help . Keep up the good work guys . Hope to see you all soon . You guys made our stay in Hanoi memorable . Thank you

Khuyết điểm: Nothing at all

Ưu điểm: Staff super welcoming, supportive and fluent in English.

Khuyết điểm: Nothing

Ưu điểm: Tất ca đêu tốt hi vong nhung lan sau cung dc tốt

Khuyết điểm: Hi vong lúc nao cung tot

Ưu điểm: Nhân viên phục vụ tốt

Ưu điểm: The staff were really attentive and the buffet breakfast was amazing.

Ưu điểm: Myself and my partner stayed at the Marvellous hotel and spa following 2 separate recommendations from friends who had stayed there previously. We were so thrilled that we went with their recommendation. The hotel welcomed us warmly with coconuts and sweets on arrival. Our room was beautiful and the hotels location was ideal for us, around a 10 minute walk to some local attractions. The breakfast buffet was delicious and eggs could be made to order. There is no bar in the hotel but we were told about their sister hotel on the next street (1 minute walk) which had a fabulous room top bar. We made use of this on two nights and really enjoyed it. The best thing about this hotel was it's staff. All members of staff made us feel so welcome and no question was too much. They new us by name on day 1 of our stay and when we were leaving in the mornings they would check if we wanted our room cleaned. One gentleman (I didn't get his name) who worked the front desk daily was outstanding. He clearly adored his job and was so helpful! When we expressed interest in a day trip to Halong Bay, he organised the whole thing for us and it was incredible. On our final day, our flight was not until 10pm and the hotel offered us a shower before our airport transfer which was so appreciated as it had rained extensively that day. They prepared a shower room for us with towels and body wash/shampoo and gave us coffee also. This really set us up for our 27hour journey home.  We were so grateful. I would highly recommend this hotel to anybody traveling to Hanoi.

Khuyết điểm: We couldn't say one bad thing about this hotel.

Ưu điểm: Staff were excellent and helpfull. Great value and really clean. We booked excursions and transfares to airport with them and every thing was super organised . The staff there are some of the best I have encountered on my travels when it comes to clear communication and helpfulness.

Khuyết điểm: Notting all good

Ưu điểm: Nhan vien phuc vu nhiet tinh. Khách san & phong sach, dep.

Ưu điểm: The personnel was very welcoming and helpful. There was always a smile when coming in our out.

Khuyết điểm: In one of our rooms, instead of hot water we got lukewarm, but the room next door had hit water for the shower.

Ưu điểm: Excellent staff ,esp Ms.Lan and Daniel as well as their restaurant staff ( with an extensive menu- delicious and reasonably priced ) and a good spread for breakfast , made my stay so very memorable. The decor was luxurious , room was clean and comfortable with a very central location so close to all the action...shopping, Don Xuan market and St.Joseph's Cathedral. An overall memorable and lovely experience.

Khuyết điểm: Loved my experience at this hotel.

Ưu điểm: Wonderfully helpful staff. Clean and comfortable rooms with some nice personal touches !

Ưu điểm: Staff were fabulous, breakfast was good. The hotel is in a central location. Great for exploring Hanoi - it was easy to find our way around, though we were always pleased to come ‘home’ to the aircon and the smiling faces of the reception staff.

Ưu điểm: Great location. Very friendly staff. Would recommend

Khuyết điểm: Nothing negative comes to mind

Ưu điểm: All the staff is very friendly and accomodating. Best location! It is right in the center of everything you need.

Khuyết điểm: None

Ưu điểm: Staff here are extremely helpful, polite and nothing is to much trouble for them, we went on to the La Siesta in Da nang, and the hotel at Hanoi informed them of our preferences, great customer service. The information you are given on arrival was really informative, some of the other "big boy players" could follow this example, location is good, if at first a little scary, but the area is buzzing. I would recommend this hotel to anyone

Khuyết điểm: Nothing that we didn't like about the hotel, great location for exploring

Ưu điểm: We stayed at La Siesta Premium Hôtel because La Siesta is getting renovated. Everything was just perfect, the room, the people working at the hotel, etc. We even had the chance to get a room to shower before our night-time flight.

Khuyết điểm: The only thing we hated was the driver from the hotel that we got for our transfer to the airport, he was driving like crazy, honking at everyone, going way beyond speed limit. Really feared for our lives... You could think that it’s simply like that in Hanoi but this isn’t true, every driver we had drived safely, except for this guy...

Ưu điểm: Location and cleanliness

Khuyết điểm: Wifi

Ưu điểm: Brilliant welcome and excellent base for our stay in Hanoi. Would recommend every time

Ưu điểm: Staff were wonderful. Nothing was too difficult for them, and everyone was so polite and respectful.

Khuyết điểm: Lovely place, but we found, because we are getting older, that the lighting in the room was dim. The floors are tiled black, and the stair cases are also black, so it was very easy to miss a step (or two) on the way down at night!

Ưu điểm: I travelled with two of my friends. Since the time we arrived until we left that hotel, the staffs were awesome. * The rooms are super clean and very modern designs. * The staffs are genuinely positive individuals and very helpful with anything from tours and extended for our stay. * Very professional and fancy Hotel. * The food was sooo good, their breakfast was everything, specially their sweet yogurt.

Ưu điểm: Everything was very clean- even for European standards. The staff did an amazing job. The outstanding concierge named „Tien“ helped with everything we needed and more. She even helped us arrange a trip to Halong Bay and still texted us during our stay in Vietnam, even though we weren‘t even in Hanoi anymore. She gave us additional information on all of our stops (which restaurants to go to etc.) such as in Hoi An or Saigon. I have never experienced a service as superb as this. Definitely recommend this hotel to everyone who wants to have a clean and quiet sleepover in Hanoi.

Khuyết điểm: /

Ưu điểm: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.

Khuyết điểm: Nothing, and I'm picky!

Ưu điểm: A total oasis of luxury away from the chaos of Hanoi. The service from the staff was impeccable. We have not had such charm and attentive service in any other hotel. They even gave us a gift when we left. It was a wonderful experience from beginning to end. We also recommend the spa for a relaxing massage. Breakfast was top quality and really we can think of nothing that can improve the hotel.

Khuyết điểm: Nothing at all.

Ưu điểm: Verf friendly and attentive service, verf Nice decor, top location

Khuyết điểm: Nothing

Ưu điểm: Great buffet breakfast.. Great location on the edge of the old town, quiet enough for a sound sleep too. Wonderful staff!

Ưu điểm: I don’t think words can express how well run and accommodating la siesta trendy was for us. Great location. We got in early from our night train and they arranged a place for us to freshen up. Staff were super friendly and helpful. We stayed in a suite which was spacious and very comfy.

Khuyết điểm: Nothing. Everything was above and beyond expectation.

Ưu điểm: The hotel is very modern and trendy; very comfortable space. Interior is really nice and beddings are comfortable. It is a plus that everything is tidy esp the toilet. They are able to answer all queries and would greet every time we come in. They arranged for our airport service with ease. They even asked my daughter to transfer early so as not to wait for me to arrive from Manila which was so great. They also lent us room to refresh even if we were already checked out because our flight is early am the next day still. Everything is quite memorable, relaxing and superb!

Ưu điểm: Bữa sáng ngon tuyệt

Ưu điểm: Good location, great beds, good breakfast. Excellent attention.

Ưu điểm: Comfortable bed. Decor

Ưu điểm: Hospitality

Khuyết điểm: Rooms too dark

Ưu điểm: Great staff; food excellent; spa first class.

Khuyết điểm: Shame no pool - but understandable for a small city hotel.

Ưu điểm: A very clean, modern and functional hotel. The highlight was the staff - they were outstanding. Location perfect. Food excellent. Service terrific.

Khuyết điểm: Rooms are a little small; with a single lift serving all floors, meaning long wait times. But this is a minor fault. No pool is a shame - but you know that when booking.

Ưu điểm: Our stay at La Siesta Trendy in Hanoi was wonderful. Our family used this hotel as a base while coming and going three times over a week as we visited other regions in Vietnam. The staff were all amazingly friendly and helpful. This place has a modern boutique feel with arty, stylish decor. Their recommendations for places to eat were all excellent and the staff were very responsive and courteous from our initial booking, and right though our stays. The location of the hotel is perfect in a quiet street but only 2 minutes from the lively character of the Old Quarter. Definitely one of our best hotel experiences.

Khuyết điểm: Only one small Elevator to service all 8 floors

Ưu điểm: Food very nice. (Breakfast or Dinner)

Khuyết điểm: Staff friendly and very fast check in..

Ưu điểm: The welcome we recieved was amazing. The staff was informative and helpful. The breakfast exceeded my expectations. Such a great spread of food

Ưu điểm: Staff are wonderful, they really make this place special. Balcony over the street is delightful. Rooms are lovely, laundry is super efficient. Great location right near train street and lovely walking all around, quieter than the middle of the old quarter.

Khuyết điểm: Pool is too small, too busy, only 5 beds for whole hotel and always a bit dirty with foamy water, it didn’t feel clean and we didn’t bother with it. Spa was closed so had to go to sister hotel which wasn’t great.

Ưu điểm: Staff is extremely helpful. Breakfast has a good spread and tasty. Room is fine although it has no window. The location is excellent.

Khuyết điểm: Tour desk offers are expensive compared to outside. Massage & spa below is not worth the price. Poorly trained staff and not very clean.

Ưu điểm: Very friendly stuff striving to fulfil every wish.

Ưu điểm: the welcome reception is friendly and helpful.

Khuyết điểm: NIL

Ưu điểm: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Khuyết điểm: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Ưu điểm: The staff was amazing. Our checkout had to be before breakfast due to an early flight. The staff packed us a huge takeaway breakfast. They also called tours we booked ourselves to confirm pick up time. The staff also offered to send someone out to buy us international sim cards. Every single staff was friendly and helpful.

Khuyết điểm: The only negative thing is lack of soundproof. We could hear neighbouring rooms walking around. They have an open staircase so you can hear people check in too. It wasn't a huge issue, there was just one group that was really noisy late at night.

Ưu điểm: Staff are amazing, room is amazing, I want to come back to Hanoi just to stay here.

Khuyết điểm: Thái độ bellboy không tốt khi nói chuyện với bạn của khách hàng chỉ vì không có chỗ đậu xe máy.

Ưu điểm: Spacious interconnecting family rooms, great staff

Khuyết điểm: One poorly cooked dish during our meal in the restaurant in the evening.

Ưu điểm: Everything is perfect. Staffs are super friendly and supportive. Breakfast is also being changed everyday with some menus. Location is little far from Hoankiem on foot under solar. But it is acceptable.

Khuyết điểm: I didn't like anything.

Ưu điểm: very helpful and attentive staff. good location

Khuyết điểm: wifi connectivity is average breakfast can be improved.

Ưu điểm: Great rooms, helpful staff. Great location, in the middle of the Old Quarter. Nice buffet breakfast.

Khuyết điểm: No complaints!

Ưu điểm: The staff was extremely friendly and helpful. The gym is decent enough to get a quick workout: one treadmill, one bench, dumbbells (5/10/15kg), barbell and bent barbell with weight plates. Location is great for exploring the Old Quarter. The room is clean and big.

Khuyết điểm: Nothing.

Ưu điểm: Friendly staff at reception. Very helpful. Good, almost soundproof room. Location was good in old quarter. Pre dinner drink down he road, opposite a backpackers. Good price. Walk to night market, lake and important monuments. Note, museum will take your money, let you walk upstairs at museum. Then inform lunchtime closing., come back after 2pm.everybody ushered out. Breakfast good, would help if young lady smiled. Many tourist agency outlets in n the street

Khuyết điểm: Noise in ceiling, which commended about 10pm. Otherwise a good few days stopover, inspite of the heavy rain. Would love it if black coffee was offered. Not 3 in 1. Don’t take sugar or milk Would recommend.

Ưu điểm: The staff were great and the rooms were large and comfortable. A good breakfast was also provided.

Khuyết điểm: No natural light in the deluxe double room I was in. That's all I can think of.

Ưu điểm: Staff waited for us when we arrived from our flight (and was still very friendly); great English-speaking; proactive with suggestions on what to do and where to go; they let us use the restaurant when we ordered food in

Khuyết điểm: Can't think of anything

Ưu điểm: Tiện lợi, phòng thoải mái, khá sang trọng, nv thân thiện, gần hồ hoàn kiếm nên đông vui nhộn nhịp

Khuyết điểm: Mình ở 103 đối diện ngay phòng ăn nên cứ tầm sáng sớm các bạn nhân viên chuẩn bị đồ ăn sáng đi lại phát ra tiếng động rất ồn ào, lí do là do cách âm ko tốt hoặc là do các bạn đi lại k chú ý ~ mong hotel cải thiện vđề này ^^

Ưu điểm: It's in the perfect location and the staff can organize everything for you to help with your holiday. The area is very loud but you don't hear anything from your room.

Ưu điểm: Good breakfast with many items and good coffee. Good location, close to many good restaurants. Clean. Staff helpful in booking transport to airport.

Khuyết điểm: During a rainstorm, water ran down the walls of our room and came up from the floorboards, staining the bottoms of our feet. The property's response was to put down towels on the floor. Although the room itself was reasonably priced, other services (laundry, airport transport) were very expensive relative to normal Hanoi prices. Beware that the water bottles outside the "mini bar" are free, but the identical ones in the refrigerator are not.

Ưu điểm: We stayed here for one night. The room was clean and nice but if you check some details, you can see that small renovational work at some places would be necessary-especially as the hotel is considered “luxury”. Therefore, in our opinion the room was a bit expensive for what we got. The breakfast (buffet) was good and fresh fried or scrambled eggs were offered. The bed was comfortable and even if the hotel central, it was very quite over night. The staff was friendly, especially Mrs Hanh (I believe she was the hotel manager) was very helpful. She gave us some tips for our next trip to CatBa

Khuyết điểm: Renovational work necessary, everything is quite used. The staff was friendly, especially Mrs Hanh (I believe she was the hotel manager) was very helpful. She gave us some tips for our next trip to Cat Ba. The receptionist Mrs Autumn tried to help us with booking a bus to Cat Ba, but unfortunately I had the feeling that she did this to get a good tripadvisor review as she asked us several times if we finished our review and mentioned her name. She wanted us to write the review directly while standing at the reception next to her. If I receive a good service, I am pleased to write a good review but not if I have the feeling to get “forced” to do it.

Ưu điểm: Phòng đẹp

Khuyết điểm: Chưa biết

Ưu điểm: Great staff! Very clean property and the breakfast was on point!

Ưu điểm: Very friendly and helpful staff. Located in Old Quarter close to the lake. Breakfast was very good, good selection of cooked foods from a menu and other things like fruit, yogurt, snacks. We really enjoyed our stay here!

Ưu điểm: Very clean, perfect spot in Hanoi Old Quarter, nice and helpful staff ! Great choice for your stay.

Khuyết điểm: The power shuts down when you leave the room, so the fridge is not powered anymore during your city wandering. The AC worked well, but kinda noisy if you’d like to keep it running while spleeping.

Ưu điểm: The staff were very helpful, the location, the room, everything was perfect!

Ưu điểm: Chìa khóa phòng và safe không tiêu chuẩn.

Khuyết điểm: Nhân viên mời ép khách đi tour không thích hợp.

Ưu điểm: Helpful staffs, great hospitality, clean room, convenient location, good breakfast

Ưu điểm: The staff were most helpful when my luggage was lost by the airline and when I had issues with my mobile phone. Hien, Sang in particular went out of her way to assist and made sure my stay was enjoyable.

Ưu điểm: The location is perfect. Also the receptionist and the poeple working there are so nice. The rooms are perfect and large too.

Khuyết điểm: May be the breakfast is not the best, but it offers you a wide range of different options, which is nice.

Ưu điểm: The staff here particularly Lan and also hien was incredibly helpful- they not only made our stay in Hanoi amazing but also organised flawless transfers and trips to sapa and back including our train tickets, facilities to change, food, tour guides! Excellent service, went well beyond their call of duty to make us feel at home! Thank you so so much! The rooms were clean and well stocked with snacks! Great central location for exploring Hanoi.

Ưu điểm: Staf was really friendly. Breakfast was delicious. The location was great. You get snacks in the room. They keep your luggage when you go on a tour. You can take a shower and get breakfast if you come back from the tour early morning. We really enjoyed our stay here. We will come back.

Khuyết điểm: /

Ưu điểm: Great value hotel situated in the heart of the Old Quater. Staff were great and could not do enough for us. Perfect hotel for budget conscious travelers.

Khuyết điểm: Nothing.

Ưu điểm: Nhân viên rất nhiệt tình

Ưu điểm: Staff is extremely helpful for booking tours, trains, etc. They speak English very well. The location is absolutely amazing, right in the heart of all the action and walking distance to many things but the room itself isn't loud

Ưu điểm: The message service was excellent!

Ưu điểm: everything good

Ưu điểm: Breakfast was very nice. Excellent French pastries. THANK YOU for having soy milk!!!!

Khuyết điểm: Cleaning ladies being loud and waking me up very early in the morning.

Ưu điểm: Tuy món ăn sáng không mấy vừa ý, nhưng khách sạn là điểm sáng để quảng bá cho bạn bè gần xa. Độ sạch sẽ, Nhân viên phục vụ nhiệt tình tận tâm, tôi rất thoải mái với sự phục vụ và khung gian nghỉ ngơi.

Khuyết điểm: Không

Ưu điểm: I loved every thing about this hotel ,from the bed to the shower and the breakfast really good,but what I inpressed me was I let them know I was coming in early like 10.30 in the morning and they had cleaned my room early and let me in the room before time which was great fantastic

Ưu điểm: địa điểm rất gần bờ hồ và các quán ăn ngon

Khuyết điểm: Giờ dọn phòng trễ. Thường các ks khác sau giờ trưa là phòng đã đc dọn. Nên thay bộ khăn trong ks. Bộ hiện tại khá cũ, ko được trắng

Ưu điểm: Staff were amazing!! Got upgraded to a nicer room free of charge because it was available. The room was beautiful, got a great night's sleep, breakfast was super, best selection we've had so far in Vietnam. Can't compliment the staff highly enough...Kylie, Liam, Mia....wonderful people!

Ưu điểm: Nice staff, clean, good communication, value for money

Ưu điểm: We were very happy with this hotel. Great family room and breakfast and excellent location for the lake and the night market etc. Definitely take advantage of the excellent in-hotel spa and massage, an absolute bargain at 30% off in the morning.

Ưu điểm: They went out of their way to help. Amazing staff and excellent value Perfect location

Khuyết điểm: Nothing

Ưu điểm: The property is near the lake, and shoppings. The staff are very nice, polite and helpful. Breakfast is in the top floor and it is very nice!

Khuyết điểm: None.

Ưu điểm: Tất cả

Khuyết điểm: Không có

Ưu điểm: Tasty breakfast, big plus!! Location is right in the center of the city, and facility is well maintained. The building is with lift, it's easy for moving luggage.

Khuyết điểm: I would hope the light could be more brighter in the room and cafe.

Ưu điểm: Amazing staff. Always smiling... They give you a very good energy and are ready to help.

Khuyết điểm: It was alright.

Ưu điểm: Nice location!!!

Ưu điểm: Nhân viên nhiệt tình. Khu vực trung tâm.

Khuyết điểm: Hệ thống chiếu sáng trong phòng không không tốt, phòng hơi bí

Ưu điểm: Very attentive personel, they took care of our bags while exploring other areas and they helped us booking some transport too!

Khuyết điểm: Bathroom size is quite small and the bathtub is not very comfortable.

Ưu điểm: Location

Khuyết điểm: Room size which i get.

Ưu điểm: All are satisfied. There was an disturbance when traverring to halongbay tour reserved by hotel. However the manager,tony, showed me his sinceriity and professional customer service to solve the problem and I was touched by his effort. Thank you for tony's professional effort to solve the problem and protect my family.

Ưu điểm: Location was in the Old Quarter. Colourful and interesting. Staff were fantastic! Very friendly and efficient. Very engaging n concerned for the well being of guests. Hospitality at its finest. They gave great recommendations for activities.

Ưu điểm: Wonderful facilities. Excellent breakfast and beautiful room. Super friendly staff who was able to answer most of our questions The air conditioning was super Wifi was fast

Khuyết điểm: The shower in our room had a glass panel that was transparent The check-in was a little slow, and the lobby was hot There was limited space to store our luggage or change when we arrived

Ưu điểm: Location and staff were awsome

Khuyết điểm: Shower leaked and is in the bath tub that leaks on the floor tiny..

Ưu điểm: Location was great, very close to the lake. The interior is nice and the room was spacious. Breakfast was really good.

Khuyết điểm: I found the staff weird, always giggling and asking strange questions almost as if they thought we were funny people to look at or something? I don’t know but it made us feel pretty odd. I don’t like the habit many hotels in Vietnam have of hassling their customers for food reviews. I will write an honest review and this practice often really puts me off what had been a good experience.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: We were upgraded to executive rooms in order for 2 rooms to be on the same floor. The room is huge, clean and smart! Highly recommended

Ưu điểm: Tiện nghi của phòng tốt

Khuyết điểm: Nhân viên lễ tân không nhanh ý.Nói chuyện không thoải mái

Ưu điểm: Reasonable price with excellent services

Khuyết điểm: The bed was not comfortable, mattress was a bit hard while the pillows were too soft. Couldn’t sleep well during my 5-night stay.

Ưu điểm: Staff good service

Khuyết điểm: I have to waiting for my room when I arrived 11:00 am.

Ưu điểm: Thích quang cảnh xung quanh, nhân viên thân thiện. Nếu đi lần nữa mình sẽ nghỉ ở tiếp.

Ưu điểm: I felt that staffs working in your hotel were well trained with strong support always, especially in restaurant.

Ưu điểm: Top notch accommodations and service. Good selection of restaurants

Khuyết điểm: Location is far from City center

Ưu điểm: This hotel is new and amazing in many ways. The pool is fantastic, warm with amazing views over the city, the restaurants are excellent, the buffet is spectacular. I’ve had such a great stay, that I did not want to leave the hotel. It has it all. It’s a bit off center but it’s worth it!!

Khuyết điểm: Mọi chi phí phát sinh nên để thanh toán khi check out, hay hơn la việc phải thanh toán sau bữa ăn. Tks!

Ưu điểm: Staff are unbelievable and so accommodating Stunning hotel Mariott's contribution to the charities and Christmas decor was spectacular One of the best hotel experiences I have had. Attended a conference and extended my leisure stay. Thank you!!

Ưu điểm: Staff. Cleaness.

Khuyết điểm: Laundry was bit pricy. Location is bit off from main street

Ưu điểm: Second time staying here and it was still as worderful as it could be. The hospitality was very attentive and warming.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: The staff couldn't have been more friendly & helpful,they were all concerned about the comfort of their guests,the breakfast choices were many & catered for all tastes we really enjoyed our visit & would recommend it to others

Khuyết điểm: The sign in the toilet telling people not to flush paper was too difficult to read,hence we flushed it for a couple of days!

Ưu điểm: Location perfect

Ưu điểm: They totally helped us out with everything and even saved our rookie asses. We forgot our passports in the locker and we had a bus booked at 7am to Sapa. We couldn’t head back, but they were so kind to drop it off at the Sapa Express and they returned our passports at the first stop. Thrilling experience. Ain’t recommended, but it shows how far they are willing to go for you! Also if you want to head out to Sapa you can arrange it with them and otherwise we recommend Sapa Express! Thanks for saving our butts!

Khuyết điểm: Price could be a little cheaper, but there’s a lot of quality for in return.

Ưu điểm: Staff is nice and care about us well. Check in and check out are speedy.

Ưu điểm: It is ideally situated in the middle of the shopping area in the Old Quarter and all of the staff were incredibly friendly and helpful (giving recommendations and a great tips and tricks sheet for the local area). Would highly recommend!

Khuyết điểm: Nothing!

Khuyết điểm: Phòng nghỉ không giống trên Booking, chật hẹp không tương xứng tiền. An sáng rất ít thức an

Ưu điểm: All stuff are very kind.

Ưu điểm: Convenient, clean room, the staffs are all very friendly.

Khuyết điểm: The bed is soft for my preference, the toilet door cannot lock

Ưu điểm: Dịch vụ ở khách sạn rất tốt. Tuy nhiên nên cần mở rộng không gian phòng.

Ưu điểm: The staff are very friendly

Ưu điểm: Amazing service and hotel.

Ưu điểm: Sạch sẽ và tiện ích. Tầm nhìn từ các phòng ra thành phố tuyệt đẹp. Nhà hàng ngon và phục vụ chu đáo.

Ưu điểm: Yes

Khuyết điểm: As I am staying at intercon landmark often for business trip and will be good that intercontinental landmark 72 offer me a fix rate. At corporate price Else will some time need to stay at novotel.

Ưu điểm: Great staff and great location in a great area.

Khuyết điểm: Nothing

Ưu điểm: Modern and compact interior and exterior design

Khuyết điểm: Not much

Ưu điểm: Excellent breakfast

Khuyết điểm: The at hotel door entrance, the security staff shouted at my grab biker with angry voice, while I was sitting behind him.

Ưu điểm: Chăn gối dễ chịu, phòng khá sạch. View thành phố từ trên cao.

Khuyết điểm: Tivi nhiễu quá. Nền nhà tắm trơn làm tôi trượt và suýt ngã vào cửa kính.

Ưu điểm: The room was amazing and the staff super efficient

Khuyết điểm: Was a long way out from the city and nothing nearby

Ưu điểm: Clean, modern, high floor, great service

Khuyết điểm: Nothing much

Ưu điểm: sports & swimming pool center facility were very excellent !!

Khuyết điểm: there Is no points to make k=me disappoint.

Ưu điểm: Có thể ngắm cảnh TP từ trên cao. Thức ăn ngon.

Khuyết điểm: Nên chuẩn bị 1 đĩa trái cây nhỏ mỗi ngày trong thời gian khách lưu trú - FOC

Ưu điểm: Clear, kindness, Good location,

Ưu điểm: Staff were extremely helpful and friendly.

Ưu điểm: The location of this property right opposite the lake in Hoan Kiem is perfect for anyone wanting to explore the Old Quarter. It’s walking distance from all the attractions around the lake, as well as most of the other attractions such as the Temple of Literature and the Flag Tower. The property was clean and extremely comfortable, with a spacious room and a lovely shower. The reception staff were lovely and even offered us a later check-out on the day we left, which meant we could leave for our long-haul flight refreshed and rested. There are several awesome restaurants nearby, and a luxury mall across the road if you are into that sort of thing!

Khuyết điểm: Nothing

Ưu điểm: Perfect location, really good service, kind people. The room was quiet and calm.

Ưu điểm: Our stay was wonderful! The beds were so comfy and the room was really clean. We got a free upgrade to a really nice spacious room with a balcony on the 7th floor so much so that we came back to stay at the same hotel after our 2 day Ho Lang Bay trip and we got another free upgrade. The hotel staff is exceptional they helped us plan our entire trip from booking flights to cruises and hotels everything! Would definitely recommend a stay here! It has a really nice patisserie next door with amazing cold coffee and fresh croissants and the location is ideal just by the river, city centre and all the action!

Ưu điểm: vị trí tuyệt vời

Ưu điểm: Staff were nice well mannered ,location was good

Khuyết điểm: For the price of Vietnam hotels that that are cheao I felt this was a little over priced l, had no pool, i also felt the beds could of been bigger single beds, they did not cater for guest being able to move especially when it's very hot, or for someone of a larger build A better view for the price also

Ưu điểm: Phòng rộng, sạch sẽ, thơm và tiện nghi.

Khuyết điểm: Khu vực nhà hàng có mùi đồ ăn. Giường twin ghép bị lõm ở giữa. Nằm sang một bên vẫn cảm giác nệm bị lún.

Ưu điểm: Great location, with the lake directly in front of the hotel and several cafes within couple mins walk. Lovely fittings in the rooms. Friendly, English speaking staff. Great value for the price.

Khuyết điểm: Not a dislike but do take note roads around the lake and in front of the hotel may be closed on weekends. Not the most convenient explaining location to non-English speaking cab drivers or if you have luggage to move during the road closure.

Ưu điểm: Love the deco of the hotel, especially the room I stayed is with a lovely bathtub, it’s so elegant! Every staff is so friendly and helpful, thanks to Linh and other staffs ( sorry I couldn’t remember all the names) for making me a wonderful stay in Hanoi! I’ll definitely be back next time .

Ưu điểm: The staff very friendly and nice. They were very helpful.

Ưu điểm: Precious things come in small packages. Silk Path boutique is small but the staff and accommodations gives one a memorable stay. Staff at reception excellent and we were given an anniversary cake when they learned of occasion.

Ưu điểm: Super friendly staff and amazing location directly across the street from the lake in the old quarter. My wife loved the bedsheet.. the bathroom was really nice, huge tub with high end fixtures (Kohler)...great balcony on our room also. Very clean and highly recommended!

Ưu điểm: The staff were very accommodating and helpful over the course of the trip! I was given a map marked out with various recommendations for food and sites to see, and that really helped me planned my itinerary better :) The friendliness and genuine concern for their guests could be seen through my interactions with them. Also booked a Halong Bay tour through the hotel by corresponding with Hanna through email and everything went very smoothly. Thank you Hanna for all your help!! The hotel was great; more than sufficient for my needs.

Khuyết điểm: I felt the bed provided was a little hard for my tastes. But that's just based on individual preference, and I still managed to get good sleep every night nonetheless.

Ưu điểm: Staff is very helpful. They helped with trips to sapa. Breakfast ok. For the price very very decent. For the price it’s very good.

Khuyết điểm: Very hard beds!

Ưu điểm: The people at the reception were very informative and helpful, they organized our trip to Halong Bay. Hanna was very helpful and suggested places to eat and things to do etc. Great location as you could walk anywhere in the old quarter including train street and markets. Would definitely recommend this location. Rooms were great and cleaned daily.

Khuyết điểm: Everything was great!

Ưu điểm: The location of the hotel is in the middle of the Old Quarter so nearby the night market and lake. The staff is kind. The rooms are big and really clean. The breakfast is nice with a different kind of food.

Ưu điểm: My friends and I stayed here for 3 nights and had the most excellent service possible. Lily and Hannah were there to help us out in every way possible, providing us with tea on arrival, having our luggage carried to the room and giving us so much information about the top tourist attractions in Hanoi, while also arranging any transport we needed. The breakfast and room service was tasty and such good value! For amazing prices and excellent service this hotel is a must stay in Hanoi! Could not recommend it more highly. Jordan

Ưu điểm: Bữa sáng đầy đủ chất dinh dưỡng cũng như sự thân quen. Địa điểm quanh phố cổ tiện lợi cho việc thăm quan cũng như mua sắm và ghi lại các khoảnh khắc đời thường của người dân.

Khuyết điểm: Không có gì để không thích

Ưu điểm: My friends and I stayed here for 3 nights and had the most excellent service possible. Lily and Hannah were there to help us out in every way possible, providing us with tea on arrival, having our luggage carried to the room and giving us so much information about the top tourist attractions in Hanoi, while also arranging any transport we needed. The breakfast and room service was tasty and such good value! For amazing prices and excellent service this hotel is a must stay in Hanoi! Could not recommend it more highly. Jordan

Ưu điểm: Staff (lily) were amazing very friendly and helpful. We stayed in the honeymoon suite, was a good size.

Khuyết điểm: Room wasn't clean and have old smell. Bed and pillow are uncomfortable. No blanket when you checked in that you need to asked for. ...

Ưu điểm: Sạch sẽ, yên tĩnh

Khuyết điểm: Vị trí không có view

Ưu điểm: The experience was worth more then my money. The staff lilly, mimi, hannah and the rest made me feel like I was in a five star hotel. Exellent service and amazingly friendly. All these people diserve a ten out of ten mark because there was not a second I felt not taken care of. From taxi's to spa treatments. They even helped me get a last minute sandwich just before I left for the airport. And it was so good and very fresh.

Ưu điểm: The staff was amazing and so friendly. Lily, mimi and the rest of the staff helped me to go everywhere I needed to go. They were so helpfull and we had a lot of fun together sharing some stories. Beside amazing staff they became amazing friends too. Hope to see you soon again. Defenitely reccomend to all my friends!

Ưu điểm: The staff were delightful and went out of their way to help us, especially the staff in the restaurant and maintenance staff. It was our wedding anniversary and they went all out in our room with the rose petals and cake.

Khuyết điểm: When I booked I didn’t realise that I’d booked for one person (I did mention that it was our wedding anniversary so unsure whether they thought I’d be celebrating alone

Ưu điểm: Indoor swimming pool was awesome

Khuyết điểm: No direct access from ground level to the room floor have to go through level 38, not a deal breaker, but taking two separate lifts to reach to your room is little bit cumbersome.

Ưu điểm: Breakfast at the club lounge was good. Staff were all very nice. Late checkout until 4pm was great. Pools and gym facilities were very good. View from room and lounge was excellent. Bed and pillows were extremely comfortable.

Khuyết điểm: Booked the club lounge room but had wasn't given complimentary items until asked for. Also, no welcome drink upon check-in. Afternoon tea (club lounge) seriously lacked vegetarian and vegan options. Room felt a bit small and no cooking facilities in the suite room for the price paid.

Ưu điểm: very kindly people. excellent service. this is best hotel.

Ưu điểm: View rất đẹp

Khuyết điểm: Phòng hơi bí, nếu có thêm tinh dầu tỏa hương nữa thì tốt

Ưu điểm: Nội thất sang trọng, sạch sẽ, view đẹp. Nhân viên toàn trai xinh gái đẹp ngất ngây.

Khuyết điểm: Đổi cầu thang máy khi di chuyển, thấy hơi bất tiện.

Ưu điểm: Staff were very friendly. Always said hello and extremely polite

Ưu điểm: Very clean.

Khuyết điểm: Very big hotel, no personel attention.

Ưu điểm: Nice bird eye view. In rain case you can see lightning at your eye level. Cool :)

Khuyết điểm: nothing

Ưu điểm: The umbrella service to customer in raining day. The view.

Khuyết điểm: The jeju bottle water is not on charging list but still charged.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Best choice , the 65th floor ,top of Hanoi, enjoy the evening of Hanoi

Ưu điểm: Căn phòng tiện nghi

Khuyết điểm: Chìa khoá hoạt động hơi chậm

Ưu điểm: Our room (a Grand Double) was essentially a suite, and was fabulous. On our return a day later (after a Ha Long Bay trip), we were upgraded to a suite - it wasn't as well-designed, the bathroom more awkward, and the air-con struggled! The next morning they changed us back to our original room class. We loved the Lobby Lounge for drinks, the breakfast was really superb, and the staff in both outlets were friendly and helpful. The spa treatments were good.

Khuyết điểm: We booked a hotel taxi to get to the airport, and stressed we were flying domestic. It took us to the International terminal. The pool was small, with no real shade, so we didn't use it.

Ưu điểm: Best hotel in Hanoi. Especially the breakfast buffet is fantastic.

Khuyết điểm: Even there were no smoking room on my floor, it smells a lot.

Ưu điểm: A good hospitality and willing to help of their staff.

Ưu điểm: Not value for the money.

Khuyết điểm: Location.

Ưu điểm: Breakfast is nice with a variety of choices. The best part is freshly squeeze fruit juices upon request.

Khuyết điểm: Shower facilities. There is no separate shower area with bath tub.

Ưu điểm: Awesome Breakfast with really everything you can Imagine. Supportive staff and good Communication before and during the stay

Khuyết điểm: Even everything was perfect. 150 Euro per Night in Vietnam is too expensive. Also the Hotel own Club costs additional entry fee and Drinks are also expensive.

Ưu điểm: Bed is really comfortable

Khuyết điểm: One of my worst check in experiences ever. Was not greeted with any smile at the front desk and was assigned a 2202 room that never exists. Felt really puzzling to not being able to find any door or room that says 2202, so I call the front desk for help. One by one, 3 staff took turn to come up to try and open the door of a room with no room number. They tried and tried and never gave up, causing me to be left stranded outside at the hall way for 15-20 min. In the end the door still couldn’t be opened. Absolutely speechless as I was extremely tired from a long day. Extremely disappointed on how the staff handled this as it shows how poorly trained the staff are when comes to handling such situation. I have to be the one who initiate to storm down to the ground floor and asked to change to another room. Very poor service and one horrendous check in experience is enough

Ưu điểm: Love the airport pick up, the beds, the long pillows, and especially the amazing breakfast!

Khuyết điểm: The sink in the bath tub was not working well. I’m surprised the cleaning staff did not report its s fix it

Ưu điểm: The service was fantastic! Rooms were very comfortable

Khuyết điểm: The smell in the lobby was too strong from the air freshener scent. It gave me a headache

Ưu điểm: Quality and comfort of the rooms and friendly staff.

Khuyết điểm: None

Ưu điểm: Ok

Khuyết điểm: Độ sạch phòng

Ưu điểm: Beautifully clean and comfortable beds. Good enough coffee downstairs.

Khuyết điểm: It’s a bit far from the old city but suits people travelling.

Ưu điểm: The staff has excellent customer service attitude, especially Dong. Great service. Keep up the good work.

Khuyết điểm: Alarm clock should be reset so that it doesn't wake up the next customer.

Ưu điểm: Great breakfast ! Very nice staff. Amazing rooftop view.

Ưu điểm: Friendly staff as always

Khuyết điểm: The fridge in the room is making too much noise. Woke me up at night.

Ưu điểm: Lịch sự, Khong gian thoang

Khuyết điểm: Bảo vệ K mang dù che cho khách ki Troi mua từ Ks ra đến xe

Ưu điểm: Beautiful place, very clean and the staff was awesome!

Khuyết điểm: Nothing really, the only thing I can think of is that there were no options for vegetarians or Muslim halal food available.

Ưu điểm: The room is big , clean

Khuyết điểm: Far from.center The quality of food on evening

Ưu điểm: - Nhân viên rất thân thiện, dễ thương, ấm áp là điều khiến tôi vô cùng hài lòng. - Bếp khá đầy đủ bát đĩa, đồ nấu ăn.

Khuyết điểm: Bố trí phòng chưa được hợp lý, bồn rửa mặt thiết kế kiểu open nhưng quá gần giường ngủ gây cảm giác hơi khó chịu.

Ưu điểm: Chuẩn

Khuyết điểm: Không có

Ưu điểm: Everything was great, nothing to be worried of. wanted a bit cheaper though :) ... i will stay there again

Khuyết điểm: rates are bit expensive

Ưu điểm: Location great with restaurants within walking distance. Staff are very helpful in all my request and never reject my request.

Khuyết điểm: Not of any i can think of.

Ưu điểm: Love the room and design concept. Gym is great.

Khuyết điểm: nothing really. all good.