Khách sạn ở Hà Nội

Ưu điểm: We stayed here only for 1 night but we would wanted to stay longer. The Staff was incredible. We arrived late (2am) and since they could not give us a proper welcome they gave us a room upgrade and next morning even gave us a beautiful present which we brought with us to USA. We were moving to another hotel which we had previously booked and they helped us to go there to the point that someone came with us in the taxi to help us with the luggage. They offered tea, cookies and spent time with us telling us about all the options of things to do in Hanoi. The staff of this place is one of the best I have ever seen in my more than 40 countries visited. Really, the quality of this staff is just amazing!

Ưu điểm: Tất ca đêu tốt hi vong nhung lan sau cung dc tốt

Khuyết điểm: Hi vong lúc nao cung tot

Ưu điểm: Wonderful location marvellous staff

Ưu điểm: staff were really friendly and helpful - thanks for the tips on where to go!

Ưu điểm: Nhân viên cực kì thân thiện và dễ thương. Phòng sạch sẽ. Vị trí thuận lợi dễ đi chuyển. Bữa sáng rất ngon. Giá thành rẻ so với chất lượng dịch vụ. Dịch vụ massage cũng rất tốt. Mình nhất định sẽ ở lại đây khi có dịp về Hà Nội!

Ưu điểm: Fantastic stay and super staff

Ưu điểm: The Staff were exceptional and would bend over backwards to accommodate any requests. From the moment you arrive and are given a cup of Welcome tea you are looked after. We did several trips away from Hanoi and on our transit back through the city were welcomed back to store our bag, take a shower and await the next transfer. They organised Staff to accompany us to the train station on 2 occasions to make sure we found our way onto the correct train and carriage. They were exceptional. I would not hesitate to stay here again and will recommend this Hotel to friends and family in the future. We also did the half day cookery course in the hotel and it was an educational and fun experience. 11 out of 10 for this Hotel

Khuyết điểm: There is nothing we dislike about our stay or the service we received from this Hotel and its staff.

Ưu điểm: Service was impeccable and attentive, and the location right in the heart of the Old Quarter. Breakfast was also excellent, very tasty with a good mix of buffet style and a la carte dishes (such as pho). Reception asked the bellhop to show us a place to exchange money, which was really nice of them to do.

Khuyết điểm: The rooms were a little dark and on the smaller side, but had everything in it.

Ưu điểm: Nhan vien phuc vu nhiet tinh. Khách san & phong sach, dep.

Ưu điểm: Amazingly friendly staff, Tom makes us feel so welcome from the moment we arrived. And when we return after few days, the whole team recognised us and we had a welcome home sign on our bed. So touched. And they take our requests seriously and trying their best to accommodate

Khuyết điểm: That we need to leave :)

Ưu điểm: Perfect location for a spotlessly clean & very cosy hotel, great room with great bedding & bathroom. The hotel staff was extremely nice and helpful, especially Tom who helped us organize our trip further. Truly marvellous!

Ưu điểm: The staff here were absolutely spectacular, they went out of there way to ensure our stay in Hanoi was an amazing one! Consistently they helped without asking, even so far as to escort us to the train station to make sure our tickets for an overnight train had arrived and everything was in order.

Ưu điểm: The location was top, the staff was outstanding, the Spa experience was one of best I ever had (I was in the Spa business years ago), breakfast & restaurant (on 8th floor with great view - Hanoi by night) also TOP, great food & service.

Khuyết điểm: Better windows for a quieter sleep, as you are in Hanois Old Quarter with loads of Bars & Restaurants(what is cool!), but of course noise is on the streets - double glas windows could solve this. Also the sound of the TV could work better.

Ưu điểm: Breakfast is excellent!

Khuyết điểm: Only 1 elevator, sometimes it takes time.

Ưu điểm: From the moment we arrived the service was exceptional from all staff, especially Linh who took the time to help us navigate the Old Quarter and provided numerous great recommendations for Hanoi as well as well as the rest of Vietnam. The staff go above and beyond. We had an early checkout and they prepared a takeaway breakfast for us, which was such a nice touch. Our room was very comfortable, clean and well fitted out with a great view over the old quarter. It's an easy walk from the hotel to all the sites and eating places located in the old quarter. We highly recommend La Siesta for anyone visiting Hanoi.

Khuyết điểm: We can't fault anything.

Ưu điểm: Cane 2 years ago - was Excellent.....& just the same today. And A Big Thanks to all the Fabulous Staff

Ưu điểm: Địa điểm thuận tiện. Đội ngũ nhân viên nhiệt tình đã hỗ trợ chúng tôi nhiều thông tin tham quan tại Hà Nội mặc dù chúng tôi chỉ có một đêm lưu trú tại đây. Hy vọng có dịp đến Hà Nội, chúng tôi sẽ quay lại khách sạn của bạn.

Khuyết điểm: Không có

Ưu điểm: Good location, great beds, good breakfast. Excellent attention.

Ưu điểm: Location

Khuyết điểm: N/A

Ưu điểm: Everything except above

Khuyết điểm: It's not sound proofing

Ưu điểm: I love the place, excellent customer service.

Khuyết điểm: Location, but to be fair, it’s in the middle of the city so maybe it is what I expect to see as part of the culture.

Ưu điểm: This is just the most amazing hotel ever , I have travelled all over the world and I have never experienced such fantastic service and attention to detail . Nothing was too much trouble plus the food was outstanding . They even packed us up a breakfast for our train journey without even asking . The roof top bar was amazing and the cocktails were too amazing . I definitely recomend this place and if you w at to be the centre of the hussle and bustle it’s perfect .

Khuyết điểm: Absolutely nothing !

Ưu điểm: The staff were amazing. Went the extra mile at all times.

Khuyết điểm: Power point didnt charge my phone, not very helpful for a tourist

Ưu điểm: Incredible stay best staff in Hanoi

Khuyết điểm: Locations foot traffic can feel overwhelming

Ưu điểm: We love this hotel. This was our second stay and it more than lived up to our expectations. It is the staff who really make this hotel as they always go the extra mile to make sure you are happy. Breakfast buffet is lovely and the rooms are great too. Mentioned that the bed was a little hard and we had two extra toppers on it within an hour, which made a huge difference. Fantastic spot in the Old Quarter, very easy walk to the night markets and one of the streets that shuts to motor traffic on the weekend so you can really wander around and check out the amazing night life.

Khuyết điểm: It is pretty hard getting a big suitcase up the tiny spiral staircase in the club deluxe suite.

Ưu điểm: The guest relations staff at the reception is exceptional. Breakfast was good and so was the coffee

Ưu điểm: Excellent staff. Great breakfast. Good coffee

Khuyết điểm: Gym is very small

Ưu điểm: Awesome hotel! Greeted by the bellboys and concierge and welcomed with tea and fresh fruit. Good location with everything in walking distance. The room is great and was recently renovated with a rain shower head in which I could easily stay in for an hour. Breakfast is great that ranges from pho, sushi, yogurt to your choice of eggs. Hotel has a nice rooftop bar that overlooks the city. Massage services are good just make sure to make a reservation early. Laundry services are excellent too, comes delivered to your room folded and packaged. Ling is great and was coordinated our tour to Ninh Binh with our excellent tour guide Alex. She also made our cruise to Ha Long Bay effortless and smooth. Definitely recommended as you will not regret staying at this hotel.

Khuyết điểm: An elevator connecting to the top floor avoiding the narrow stairwell up one flight.

Ưu điểm: Clean , attention to detail. Highly committed staff

Khuyết điểm: Nothing

Ưu điểm: I travelled with two of my friends. Since the time we arrived until we left that hotel, the staffs were awesome. * The rooms are super clean and very modern designs. * The staffs are genuinely positive individuals and very helpful with anything from tours and extended for our stay. * Very professional and fancy Hotel. * The food was sooo good, their breakfast was everything, specially their sweet yogurt.

Ưu điểm: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.

Khuyết điểm: Nothing, and I'm picky!

Ưu điểm: Location is very convenient. The staff and service are outstanding. Breakfast has a nice variety.

Ưu điểm: Nhân viên phục vụ tận tình chu đáo

Khuyết điểm: Thông tin gởi cho khách hàng chưa chính xác ví dụ như hoá đơn xe đón từ sân bay về khách sạn. Và hoá đơn đỏ gởi cho khách hàng cũng quá chậm. Tôi đã check out khách sạn gần 1 tuần rồi mà vẫn chưa nhận được hoá đơn đỏ. Mong BGD khách sạn khắc phục điều này.

Ưu điểm: Nhân viên phục vụ tận tình, chu đáo. Khách sạn tuy nhỏ nhưng tiện nghi đầy đủ. Thức ăn trong khách sạn phong phú.

Ưu điểm: Thật sự thoải mái khi ở tại đây,

Ưu điểm: Room was perfect for a couple with an older child. Facilities were excellent and the breakfast was great. Just what we needed after 16 hours of travel.

Khuyết điểm: N

Ưu điểm: Good location Great staff

Khuyết điểm: Some staff very pushy trying to sell tours etc

Ưu điểm: This was our second stay at the Hotel and the second stay was as good as the first. Staff are friendly and efficient and are happy to assist. The location is really good once you get your bearings in the old quarter.

Khuyết điểm: Nothing to mention

Ưu điểm: Justin in particular was very helpful. He ordered us a car to take a trip and help check in and print noarding passes for flights. Upon arrival we were given the run down of things to do and trips to take but then we were left to decide with no pushyness to sign up to any trips

Ưu điểm: Staff is v attentive to your needs. V hospitable. Efficient.

Khuyết điểm: Buffet food can be improved

Ưu điểm: The room was very clean and breakfast was very good

Ưu điểm: Good location and high level of staff service and hospitality

Khuyết điểm: Breakfast selection. too limited and it's almost the same every day

Ưu điểm: Just loved the fact that after 4 days away we came back to another superb welcome and were welcomed by name, all 6 of us, like long lost friends.

Khuyết điểm: Nothing

Ưu điểm: I loved the politeness, enthusiasm and out of the way helpfulness of the fantastic staff. We were made to feel so welcome. Rooms are a good size with a nice breakfast. Top floor rooms (7th floor) have interesting views.

Khuyết điểm: Very little at all to fault

Ưu điểm: The staff was very friendly and super helpfull! We felt really at home here. Also the Spa downstairs is really good: we took the Vietnamese Massage (twice) and we enjoyed very much. Location is perfect: in the center of the old quarter. We would definitely recommend this hotel!

Khuyết điểm: We were a bit unlucky that there was some reconstruction in the building next to our room. They started at 5.00/6.00 am....

Ưu điểm: Gần khu vực trung tâm, thuận tiện di chuyển. Khách sạn sạch sẽ.

Ưu điểm: phòng rộng, khá sạch sẽ, giường rất thoải mái, hệ thống đèn hợp lý

Khuyết điểm: điều hòa được đặt ở vị trí rất khuất, mất rất lâu để mát cả phòng, và mình ở cả đêm thì phải gần đến sáng mới cảm giác lạnh

Ưu điểm: Nhân viên thân thiện, phòng rộng, nội thất hiện đại, thoải mái, giường rộng và vô cùng êm ái, sẽ quay lại nếu có dịp

Ưu điểm: Giường ngủ thoải mái

Ưu điểm: Staff were lovely. Room was very clean.

Khuyết điểm: They are renovating so it was really noisy. Hammering and drilling started at 6.20am! It was very loud in my room. Started too early and went on too late.

Ưu điểm: Quiet hotel in nice Street

Khuyết điểm: Unfortunately renovation work was executed just outside the hotel which caused noise (after 9am though).

Khuyết điểm: Nhân viên khá nhiệt tình, nhưng nếu luôn mỉm cười với khách nữa thì dịch vụ sẽ hoàn hảo hơn nhiều.

Ưu điểm: Service by really warm and helpful staff. One could sense they went out of their way to help and worked well as a team. Like a family. I really liked the location. 10mins walk with google all over the french quarter and yet not swamped with tour groups. Felt like we were very near to the Hanoi people rather than just tourists.

Khuyết điểm: Better if handicapped friendly with lifts, ramps. But this appears to be a shortcoming of the area, not the hotel.

Ưu điểm: Friendly staff.

Khuyết điểm: The lift kept breaking down so had to take stairs few time during our stay.

Ưu điểm: The facilities, staff and breakfast was wonderful. Mr Chris Lee and the entire staff was extremely attentive and helpful during our entire stay. We had some challenges with our day tour and Mr Lee addressed the issues and resolved it to our satisfaction. This is the best hotel during our entire week in Vietnam

Khuyết điểm: We should have double checked on the day tour company in more detail with prior guest reviews and detailed itinerary before signing up. There were too many surprises on the day of the tour. The next day, Mr Lee did resolve it to our satisfaction in the end.

Ưu điểm: Lovely place to stay in a great location.

Khuyết điểm: Nothing

Ưu điểm: Outstanding staff service, Chris was especially helpful at the concierge desk.

Ưu điểm: The location was perfect

Khuyết điểm: Nothing

Ưu điểm: Excellent customer service. Good breakfast

Ưu điểm: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Khuyết điểm: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Khuyết điểm: The rooms and staff

Ưu điểm: The staff went out of their way to make us feel welcome. We arranged our taxis and airport shuttle with them. We also booked our halong Bay trip. They also followed up on how everything went. The lovely little goodnight note each evening was a nice touch.Great decor and the breakfast was fantastic.

Khuyết điểm: Everything was great

Ưu điểm: The staff were exceptional; they made us feel very welcomed and well taken care of (special shout out to Jenny and Autumn!)! The breakfast food was amazing, and while I thought not having a window in the room would be a negative, it was actually great; it made the room a quiet haven from the hustle and bustle of the streets of Hanoi. I highly recommend the O'Gallery; you will not find a better experience anywhere!

Khuyết điểm: Thái độ bellboy không tốt khi nói chuyện với bạn của khách hàng chỉ vì không có chỗ đậu xe máy.

Ưu điểm: Nhân viên vô cùng thân thiện và tuyệt vời

Ưu điểm: the hotel was in good location . close to all the main tourist points and yet far from the noise . the staff was amazing and helping in anyway you ask .

Khuyết điểm: the Wifi was not so strong in the room .

Ưu điểm: *great breakfast with the view, exceptional service there *nice service and greeting with beverage/traditional snacks *we were able to check in earlier *comfortable room with laptop, however a little old furniture

Khuyết điểm: *weird smell in corridors, might be due to the humidity

Ưu điểm: Great location, fantastic service, comfortable room, very clean, helpful staff as you expect from La Siesta Group. Definitely made me fall in love with Hanoi

Ưu điểm: Phòng đẹp, nhân viên nhiệt tình,

Ưu điểm: 4 days & 3 nights. Great location and clean facility. Not too spacious, tbh, but great staffs made it a 5-star experience. From the moment Miss Van Ahn’s cheerful welcome (assisted by a hilarious bellhop :) instantly cancelled my fatigue from the flight, every one of the staffs consistently looked out for me and tried to be of help. This sort of ‘active kindness’ isn’t easy to find. Not even with more money. Believe me ‘cuz I’m a quietly picky old guy traveling a lot. Breakfast is a mixture of buffet & cooked-to-order style. Satisfying. Rooftop Sky Bar offers gram-able view over the lake and some live music, and its signature cocktails are delicious but a bit strong to my taste. (But, hey, who can possibly complain about more booze for the same money, right?) And I totally recommend its spa facility, which is a tranquil & reinvigorating experience. Clean and safe (you know what I mean) I visited twice, but I wish I had more time. I could visit famous tourist’s spots and restaurants within 5-10 minutes’ walk. Misc. Fruit basket in the room. Environmentally conscious venue (You can find some suggestions on the bathroom sink) Thanks again all the amazing staffs. And Miss Van Ahn, your Korean is perfect and sounds sophisticated. 고마워요^^ Hanoi is my starting point of my month long ASEAN tour. I’m happy to have a great start thanks to you all.

Khuyết điểm: Sometimes at night street noise creeped in. But that means you have a window, I guess.

Ưu điểm: The staff were incredibly helpful and I would highly recommend a stay here. Close to everything, spacious rooms and an amazing sky bar on the rooftop.

Khuyết điểm: Nothing

Ưu điểm: We have fully enjoyed any second of our stay at La Siesta Diamond hotel, even if we didn’t have time to use the spa. This is a very good hotel, in an central location, very clean, comfortable and nice rooms. The restaurant is great - breakfast is wonderful, lunch/dinner are excellent and they have a very good wine selection. The Sky Bar terrace is extremely pleasant and they have live music almost every night! We’ve spent New Year’s Eve on the terrace and made the booking in advance by email - thanks to Andy, the manager of the bar, very prompt and responsive. Entire hotel staff is wonderful, smiling and they will do anything to please the client and make your stay memorable! We have to thank to all personnel for our stay! There are few names which comes to my mind (like Van Anh, Hung (Oscar), Khang, Jannine) as we’ve interacted most often and took good care of us and our requests! Congratulations to Mr. Giing - I think he’s managing very well this hotel! We’ve stayed 3 nights, left our luggages there and went for a Halong Bay cruise and come back for one more night. On our return, we’ve found a ‘welcome back home’ message in our rooms - it’s true, we felt home!

Ưu điểm: The location is quite close to some of the tourist attractions. Staff were very helpful when we needed directions. Favourite thing would have to be the staff !

Khuyết điểm: We were only there for 1 night and it happened to be the night of their staff party. A little warning would have been nice as we couldn’t go up to their rooftop bar, however, the next morning they let us go up for some photos.

Ưu điểm: Bước vô là thấy thích cách phục vụ liền. Hài lòng về cách phục vụ nhiệt tình, chân thành, thân thiết như người nhà vậy. Từ lúc đến cho đến lúc đi. Sẽ đến đây nữa khi ra Hà Nội ❤️ OK lắm nên hãy đến đây để trải nghiệm ❤️❤️

Khuyết điểm: Đồ ăn không hợp với khẩu vị lắm. Có thể khách nước ngoài nhiều nên khẩu vị lạ

Ưu điểm: Very convinient

Khuyết điểm: Excellentlocation and staff .

Ưu điểm: Everything about La Siesta Diamond was amazing staff, facilities, room and in particular the sky bar

Ưu điểm: The bed extra comfy. All the staff are very accomodating. Ms Janine, filipino staff in the reception area is very kind to assist us in our inquiries.

Khuyết điểm: I suggest breakfast has more variety.

Ưu điểm: nhan vien than thien

Khuyết điểm: phong khong chong on, rat on ao, nghe duoc tieng tu phia ben ngoai va phong ben canh

Ưu điểm: We stayed in the same room as we stayed in 18 months ago because we loved it so much! The stone balcony overlooking the lake is a total treat! The size and layout of the room are very pleasing and the general level of comfort is excellent. Breakfast on the balcony of room 301 was a highlight of our whole trip to Vietnam!

Ưu điểm: Small but tasteful hotel in the most ideal location on the lake. Rooms and facilities were excellent. Food excellent. Staff and service were unbelievably fantastic!! Utterly brilliant- rarely have my wife and I received such tip top service of this standard - I could go on. If you need anything just ask and it will happen. Friendly and welcoming does not do them justice. I would always stay at the Silk Path Boutique upon returning to Hanoi and I know a warm welcome would await. Great work just keep doing the same thing. Many many thanks

Khuyết điểm: Nothing

Ưu điểm: The hotel is sparkling clean and well located, close to lots of restaurants and bars. The service and stuff were excellent.

Khuyết điểm: Nothing

Ưu điểm: The location, cleanliness

Khuyết điểm: Wonderful stay.. Best location in Hanoi

Ưu điểm: vị trí tuyệt vời

Ưu điểm: Phòng rộng, sạch sẽ, thơm và tiện nghi.

Khuyết điểm: Khu vực nhà hàng có mùi đồ ăn. Giường twin ghép bị lõm ở giữa. Nằm sang một bên vẫn cảm giác nệm bị lún.

Ưu điểm: Excellent location with very helpful staff

Khuyết điểm: Could do with some more storage space for clothes - drawers etc

Ưu điểm: phòng có diện tích vô cùng hợp lý, thiết kế dễ chịu, sẽ quay lại nếu có dịp

Khuyết điểm: Booking.com cung cấp thông tin khách sạn là 4* nhưng thực tế KS chỉ đạt tiêu chuẩn 3*. Giá phòng quá cao so với quy mô khách sạn, diện tích phòng và chất lượng bữa ăn. . Tôi vô cùng thất vọng và bức xúc về sự không tương xứng giữa giá tiền và chất lượng dịch vụ. Tôi muốn có câu trả lời rõ ràng về vấn đề này một cách nhanh nhất.

Ưu điểm: Tôi thích nhất là hệ thoings máy lạnh luôn được mở rất mát của khách sạn.

Khuyết điểm: Diện tích hơi nhỏ.

Ưu điểm: Service and food in the hotel was great, loved the staff and dedication they had to have all details prepared such as the breakfast in the morning and helping with luggage, guidance and all. The rooms were nice and the place is calm. Location is great as you are just in the lake which actually turns out to be a beautiful area for pedestrians during weekends. Great stop to enjoy Hanoi, excellent food too: the Pho and other stuff we tried at the hotel was really really good! We had also booked 2 consecutive nights and they helped us to change the dates without any problem, also they allowed us to leave the luggage for no cost for two days. Very happy with all the staff and their kindness.

Khuyết điểm: In order to give some feedback: 1) We stayed two non consecutive nights, the second night stay we got a room on the first floor looking to an inner courtyard. There was some kind of generator low buzz you could feel from the room almost all the time which I think was a bit annoying. 2) There seems to be a terrace in the Hotel 9th floor overlooking the lake but we were not able to see it, have a drink or dinner there, I wasn't really sure for the reason for it to be closed. I guess this should be communicated more clearly if this can be used or not and if it is closed, also not have information about it in the room.

Ưu điểm: Super friendly staff and amazing location directly across the street from the lake in the old quarter. My wife loved the bedsheet.. the bathroom was really nice, huge tub with high end fixtures (Kohler)...great balcony on our room also. Very clean and highly recommended!

Ưu điểm: Breakfast was terrific and the bed is super comfortable !

Khuyết điểm: The hotel layout is a bit weird. The corridor is too long, it takes a while to walk from the elevator to our room

Ưu điểm: Bữa sáng

Khuyết điểm: Không

Ưu điểm: Was very tired after a prior flight from South Africa back home to SG after which a flight to Hanoi. Staff at Marriott we’re very accommodating and explained the services in detail. Rooms were very lovely, very happy with my choice of a deluxe room + lake view. Customised experience.

Ưu điểm: It offers quality service with gorgeous Japanese food in Akira Back and tasty breakfast in JW Cafe . This is the best hotel when we are traveling in Vietnam . Also the pool design is the unique with spacious flow. We have enjoyed at pool,gym and sauna .

Khuyết điểm: At moment is excellent.

Ưu điểm: Staff are very friendly and attend to your needs immediately, great breakfast, clean room and toilet, comfortable bed, tour desk assistance are very good

Khuyết điểm: None

Ưu điểm: Bữa ăn sáng đa dạng , món ăn ngon. Phòng ngủ tốt yên tĩnh, view đẹp.

Khuyết điểm: Tuy nhiên khách trả phòng chờ ở sảnh đợi nghĩ ngơi chờ chuyến bay không được phục vụ chu đáo, không có khu vực riêng và không được quan tâm phục vụ nước như khi vừa đến.

Ưu điểm: Comfortable room in a quite zone of the busy Hanoi

Khuyết điểm: Location is far from main attractions but you can sleep in a tranquil zone of busy hanoi

Ưu điểm: The people are very friendly and the hotel is top luxury

Ưu điểm: Beautiful view

Khuyết điểm: Phòng xa thang máy quá

Ưu điểm: Phong sạch đẹp

Khuyết điểm: Cửa phòng tắm bị hỏng

Ưu điểm: Great rooms, service, facilities and restaurants.

Ưu điểm: View hồ rát đẹp

Khuyết điểm: Phòng có mùi ẩm mốc

Ưu điểm: Club Area was nice; also the swimming pool area was well maintained and clean. SPA massage was good, however staff seemed to rush a little bit.

Khuyết điểm: Thủ tục check in mất thời gian hơn những nơi khác Thức ăn không được phong phú cho lắm, phù hợp với khách Hàn hơn

Ưu điểm: Great service and staff, very clean room, gorgeous view, and good food. Highly recommend if you’re looking for a great place to stay in Hanoi.

Khuyết điểm: A bit far from Old Quarter area (~20-25 mins via car).

Ưu điểm: The view

Khuyết điểm: The view

Ưu điểm: Staff and rooms and bathroom and hotel facilities- sauna was absolutely incredible

Khuyết điểm: Location wasn’t in the area we spent a lot of time

Ưu điểm: Giường rất thoải mái

Ưu điểm: Service

Ưu điểm: Great location in the middle of the Old Quarter. Clean. Very helpful staff. Included breakfast was good.

Ưu điểm: Helpful staff and clean and comfortable room. A big thank you to Lucie who helped recover my mobile phone from the. Mini bus.

Khuyết điểm: Everything was perfect

Ưu điểm: Very good and the hotel is very welcoming

Ưu điểm: Oriental Suites hotel has exceeded our expectations, especially in terms of a service level. Literally, the staff did everything they could to make our stay enjoyable: we loved the tours organized by hotel for us (Ninh Binh and Halong bay tours were very well planned and very comfortable as well); they helped us with a taxi booking to reach an airport in time and with any question we had on a way. We enjoyed hotel SPA center a lot - good quality and a very reasonable pricing for a hotel. Hotel itself is located in a very central location, so many of Hanoi attractions are in a walking distance. That was pretty convenient.

Khuyết điểm: Breakfast is ok, but not an outstanding one - could be more choices offered. Actually a restaurant was not working during our stay (only for breakfast), which can be improved, as you are sometimes tired after a full day out and might not be willing to search for a dinner option outside in a city.

Ưu điểm: The location is great (center of old quarter) The staff was really nice and helpful Highly recommend the Spa

Khuyết điểm: No windows in the room (but no noises at all at night if you want a super quiet room)

Ưu điểm: the location is really good, in the middle of night market. the staff is super nice and helpful.

Khuyết điểm: if you use grab, the hotel can't be find via the system or easily mixed with another hotel. the breakfast is not common and i believed it's the only one need to be improved.

Ưu điểm: The hotel staff were very helpful, friendly and gave us a warm welcome to the hotel. Breakfast was good.

Khuyết điểm: The toiletries supplied for 2 persons should be increased. A step pedal for the trash bin in the toilet would be more convenient.

Ưu điểm: The hotel staff were very service oriented, quick in responding to our requests,helpful and friendly. Felt very welcome from the start.

Khuyết điểm: The lights were too dim. There is no plug near the kettle so had to boil water in the toilet.

Khuyết điểm: Phòng nghỉ không giống trên Booking, chật hẹp không tương xứng tiền. An sáng rất ít thức an

Ưu điểm: Good location and stuff! :)

Ưu điểm: Dịch vụ ở khách sạn rất tốt. Tuy nhiên nên cần mở rộng không gian phòng.

Ưu điểm: Sạch sẽ và tiện ích. Tầm nhìn từ các phòng ra thành phố tuyệt đẹp. Nhà hàng ngon và phục vụ chu đáo.

Ưu điểm: Lễ tân phục vụ rất tốt

Ưu điểm: Superb hotel! The most beautiful hotel in Hanoi. True luxury!

Ưu điểm: Buffet : very good Fitness : good Location : good Amenity : average

Khuyết điểm: None

Ưu điểm: Room is spacious and clean and offers a great view of the city from high above.

Khuyết điểm: It’s not a convenient location for tourist as it takes at least 25 minutes one way to get to the old quarter.

Ưu điểm: After 3 nights in old of quarter this was a very rest-full night. Rooms have great views and are comfortable. Staff accommodated request to change room. Breakfast was absolutely amazing, one of the best I have come across - very unexpected.

Khuyết điểm: Could do with refresh here and there and cleaning could be stepped up a notch.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Chăn gối dễ chịu, phòng khá sạch. View thành phố từ trên cao.

Khuyết điểm: Tivi nhiễu quá. Nền nhà tắm trơn làm tôi trượt và suýt ngã vào cửa kính.

Ưu điểm: It was nice location and very clean room condition. They were very friendly and helpful.

Ưu điểm: Good ambience, great facilities, courteous services.

Khuyết điểm: Nothing all was great!

Ưu điểm: Có thể ngắm cảnh TP từ trên cao. Thức ăn ngon.

Khuyết điểm: Nên chuẩn bị 1 đĩa trái cây nhỏ mỗi ngày trong thời gian khách lưu trú - FOC