Tìm những chuyến bay giá rẻ đến Hà Nội

Ưu: "Liked that the busses to gate at arrival were not packed"
Khuyết điểm: "Not having middle seats filled thought that was terrible"

Ưu: "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
Khuyết điểm: "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"

Ưu: "crew were friendly and professional, food was not too bad for aeroplane food."
Khuyết điểm: "In-flight entertainment"

Ưu: "Crew"
Khuyết điểm: "Slow check-in not very comfortable seats and food was awful."

Khuyết điểm: "Food"

Khuyết điểm: "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"

Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."

Khuyết điểm: "Choice of movies was not that good. I had severe diarrhea the next day after the flight and I put it down to the aircraft food."

Ưu: "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
Khuyết điểm: "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."

Ưu: "The seat was comfortable and the food was good"
Khuyết điểm: "My flight was delayed but general was good I enjoyed the flight."

Ưu: "Food was good. Flight was punctual. Heritage magazine is well done."
Khuyết điểm: "Seats"

Khuyết điểm: "Refurbishment of the seats"

Ưu: "Efficient and on time"
Khuyết điểm: "Aircraft seats worn out"

Khuyết điểm: "Friendlier crew"

Ưu: "Boarding was quick and Flight was Smooth"
Khuyết điểm: "Food basic,Crew not so friendly.Flight left 15 minutes late."

Ưu: "Flight team were friendly and efficient."
Khuyết điểm: "Delayed take off."

Ưu: "The crew were great."
Khuyết điểm: "Not much entertainment available."

Ưu: "boarding time is on time dinner have 2 choices"
Khuyết điểm: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"

Ưu: "Everything, from the check in process, to the flight itself."
Khuyết điểm: "Nothing to eat, except a cup of juice or water."

Ưu: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Khuyết điểm: "Nothing"

Ưu: "Boarding by rows - great!"

Ưu: "Nil"
Khuyết điểm: "Nil"

Ưu: "Check in was efficient"

Ưu: "Check in was efficient"

Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"

Khuyết điểm: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."

Ưu: "Service and friendly staff"

Khuyết điểm: "The choice of English language films were limited. I did not enjoy the food too much"

Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."

Ưu: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Khuyết điểm: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"

Ưu: "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
Khuyết điểm: "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."

Khuyết điểm: "Chaoticboarding"

Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"

Ưu: "Staff were helpful in airport and on plane. We were running late due to a delayed transfer but the on-ground staff personally escorted us through ticketing and immigration. In air staff was also very helpful and checked on us throughout the flight."
Khuyết điểm: "Plane was a tired, old A320. Business class has no power or USB ports. Also very few entertainment choices."

Ưu: "We left late but arrived safely and close to being on time."
Khuyết điểm: "Taking the bus to the plane is a nuisance."

Ưu: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Khuyết điểm: "Whilst the crew were pleasant today"

Khuyết điểm: "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."

Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."

Ưu: "I arrived on time."
Khuyết điểm: "The food was horrid and the entertainment system was sub mediocre at st best."

Khuyết điểm: "Flight was delayed for one hour."

Khuyết điểm: "With premium empty why they don't offer bid upgrade like other airlines"

Khuyết điểm: "Hygiene of local passengers"

Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."

Ưu: "The plane is comfortable, staff on board are very polite and helpful."
Khuyết điểm: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."

Ưu: "The clean and modern aircraft."
Khuyết điểm: "The food could be improved"

Ưu: "Great service and very caring"

Ưu: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Khuyết điểm: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."

Ưu: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."

Ưu: "The schedule on time"

Ưu: "Getting off the plane"
Khuyết điểm: "Not being delayed and also proper updates when delayed"

Khuyết điểm: "Leaving on time"

Ưu: "Comfortable seats. Lots of spare seats."
Khuyết điểm: "Very loud plane. Almost unbearably loud. Food options were very limited and could not use a credit card to buy."

Khuyết điểm: "The cabin temperature was very high and uncomfortable"

Ưu: "Great quick flight Jetstar Pacific was fantastic"

Ưu: "I only enjoyed the checking in part. It was flawless and corodinated. Staff at the counters were nice"
Khuyết điểm: "The plane was old, the seats were not working, you can feel the person behind you knees digging into your seat, no water or food offered, bathroom was dirty"

Ưu: "One hour delay.....love it"
Khuyết điểm: "Too much food...I couldn't eat any...."

Ưu: "I like the 7:10am early flight. Hope they have like 5am flight :)"
Khuyết điểm: "jetstar website says that check-in counter will open 3 hrs before departure. But is not, it will open 2hrs before and really no more time to get lounge inside airport."

Ưu: "Nada."
Khuyết điểm: "3 hour delay. No real explaination or accommodations. We will not choose this airline in the future."

Ưu: "I like the morning flight, arrived on time too."
Khuyết điểm: "None for this flight"

Khuyết điểm: "Delayed from 545-9:30pm with no communication from airline. If it wasn't for the fact I belong to the tripit service I would have turned up at the airport at 4:45pm for 5:45pm flight. I knew it was delayed until 8:10, thanks to tripit. Then it continued to be delayed u til 9:30pm."

Ưu: "Crew were lovely and check in was easy. Good price for the flight:"
Khuyết điểm: "Seats were broken (couldn't recline if you wanted, tray table taped up) only accepted cash for drinks/food but to be fair none of this is a big deal"

Ưu: "Not much."
Khuyết điểm: "Our flight was delayed three times, the flight was so packed with a lot rude patrons pushing their way through for no apparent reason. Overall, a lack luster and rude experience."

Khuyết điểm: "Plane was delayed 1 hour then we were made to sit in the plane for another hour while we waited for late passengers. Everyone was very angry at the delay."

Ưu: "staff was ok, plane was fine"
Khuyết điểm: "most everything, delays, poor communication, unsympathetic, rude, just all round pretty terrible"

Khuyết điểm: "When i book flight with kayak on jetstar i never had possibility to pay for checked baggage.I had to take it after at big price.I I complaint to jetstar and told me kayak fault and when i talk to kayak they said jetstar fault.... nobody take the responsability. But i will never book flight again with kayak"

Ưu: "We booked a 6:00 p.m. flight and payed more to leave at an earlier time. Two weeks after booking, we were notified that the flight has been changed to 8:00 p.m. moments before leaving for the airport, I received a text that the flight has been further delayed until 9:20. Once at the airport, 9:20 came and went, but no information would be given to us. The staff at the counter were incredibly rude and refused to assist us with any information. They said there were technical problems, and several other excuses each time we asked. We did not end up leaving until 11:00 p.m. At check-in, we were told that if a flight is more than three hours delayed we would recieve food vouchers. We received nothing. This was the worst airline to fly with!"
Khuyết điểm: "Customer service, inaccurate information, late departure, waste of money, scam!"

Ưu: "flight from SGN to HAN right on time"
Khuyết điểm: "return flight delayed 3 hours"

Khuyết điểm: "The flight boarded and left late Seats were small and uncomfortable Plane was filled with chinese tourists who were rude and unorderly"

Khuyết điểm: "Flight changed departure time 5 times. Going from 2:45pm to midnight. Totally messed up our travel plans. Would never fly with them again"

Ưu: "Plane was clean"
Khuyết điểm: "1 of several flights that attempted to land in a bad storm. Never should have taken off from Hong Kong. Had to abort the landing after pilot tried to glide the plane in with the nose of the plane pointed too high. Landed 100km away in Hai Phan where we sat for 3 hrs and refueled. Flew back to Hanoi only when the weather was clear and perfect at 8pm"

Ưu: "Friendly crew."
Khuyết điểm: "Char get for baggage, food, had to board a bus to get to the plane."

Ưu: "Check in was swift, boarding was smooth. The crews are efficient."
Khuyết điểm: "It was just another budget airlines, so what can you expect more?"

Ưu: "The check in process was quite efficient. The ground crew lady in charge for check in was very polite and quick."
Khuyết điểm: "The boarding process were ineffective! They call passenger for boarding only to wait in another waiting room and wait again inside the passenger bus because the aircraft was not ready."

Ưu: "Nothing"
Khuyết điểm: "1 million dong for 4kg excess baggage, ridiculous"

Ưu: "Everything"
Khuyết điểm: "Extra charges for laugague"

Ưu: "They were on Time and the flight was quick. No food, but coffee was offered. Nice and friendly staff. We did web check in and had only carry ons"
Khuyết điểm: "Seats comfortable but didn't recline."

Ưu: "They tell you that you can use their website links to upgrade baggage weight and/or add checked luggage - this is to avoid higher charges at the airport. But their website won't let you do it, the won't respond to customer service emails or the "live" help assistant, and good luck with their (additional charge) customer service phone line. In other words you're going to end up paying an arm and a leg at the airport. It's their little scam, and there's no way around it!"

Ưu: "Great last minute price."
Khuyết điểm: "No drink, not even water."

Ưu: "Low budget airline with a risk of delaying.."

Khuyết điểm: "The flight was two hours late, and they didn't tell us about the delay until wenhad all queued for boarding for departure based on the initial time."

Ưu: "On time. Quick and efficient boarding. :) I wish American Airlines were as efficient."

Ưu: "The flight crew were humble."
Khuyết điểm: "I didnt like anything about the airline. It's worth it to pay a few bucks more on another airline. Ticket staff was rude, we were forced to check luggage even though we met "jet stars" standards. Counter staff reason: "we are a budget airline" You had to pay for everything onboard even water. I'd go elsewhere."

Ưu: "Nothing"
Khuyết điểm: "They took us off the airplane because it was broken. However this happened after we had gone all the way take off lane. After we disembarked we were made to wait 2 hours and then we got on another plane. The crew was very polite but the company did not offer any compensation."

Ưu: "Plane was very late leaving, little information was given staff on and off plane were completely indifferent. And it was really weird that the announcements were in English and Spanish, no Vietnamese. Had to pay extra for a bag I thought was included in the price."

Ưu: "I feel like traveling in local tretory"
Khuyết điểm: "It's low cost carrier, delayed for more than 40 minutes"

Ưu: "This is my fifth flight and all have been great!"

Ưu: "the flight was quick and punctual."

Ưu: "Everything was on-time as scheduled."
Khuyết điểm: "N/A"

Khuyết điểm: "Flight was significantly delayed without any sort of compensation. Disappointed with my experience."

Ưu: "Nothing"
Khuyết điểm: "The flight was changed and they gave zero update of departure. Not one screen in the airport showed what gate it would depart from. After our flight was delayed staff had a clue. They said talk to ticketing. We went back to ticketing. They said they are not sure if it will fly so they decided to remove it from all message boards and ignore it. We then tried to get our bags back and then they said they could not find them. After two and a half more hours we finally got our bags back. Then we asked a refund. They refused to give refund."

Ưu: "It was cheap"
Khuyết điểm: "The cabin was crowded and smelled bad, there was also the smell of the toilets and Of hydraulic fluid."

Ưu: "Cheap and efficient"

Khuyết điểm: "7 hours late for "weather" even though blue clear skies and clear weather in both places and everywhere in between."

Khuyết điểm: "booked in the back row that is full. Two rows up the seats are all empty. I hate that."

Ưu: "Good prices and they flight was good"
Khuyết điểm: "No movie"

Ưu: "Our meals were actually pretty good. It was nice to be offered more than just snacks even though the flight was only two hours long."
Khuyết điểm: "Boarding took a really long time and was inefficient. They had no system for boarding by row or seat type, or pre-boarding those with infants. We also preordered meals online, but the flight attendants had no record of this and did not have reserved meals for us. Even after producing our online receipts they were skeptical. When they finally handed over our meals they were getting cold."

Ưu: "Simple, easy, good price"

Ưu: "The flights are cheap and quick. Looking for something to hop on and get you from A to B then here it is. Nothing special."
Khuyết điểm: "The seats were dirty and beat up. Nothing was very comfortable. I was on the plane for about 30th minutes and felt gross. When it was over it had no feeling toward what I experienced except for the the run down look. The plane was small so I assumed it would be shaky."

Ưu: "Nothing really. Messy check in, messy boarding..."
Khuyết điểm: "Surprise charged with carry on luggage. Never again I'm flying this airline."

Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"

Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."

Ưu: "N/A"
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."

Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"

Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."

Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"

Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"

Ưu: "Nothing"
Khuyết điểm: "Boarding on time instead of delay twice"

Ưu: "delay"
Khuyết điểm: "should be on time"

Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."

Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."

Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"

Ưu: "Fast and efficient and low cost budget"

Ưu: "Nothing"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"

Khuyết điểm: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"

Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"

Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."

Khuyết điểm: "Delays with no explanation or expected timing"

Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."

Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"

Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."

Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."

Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."

Khuyết điểm: "No online check-in. Flight was late. No legroom."

Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"

Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."

Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."

Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."

Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."

Ưu: "Nothing"

Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"

Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."

Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."

Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"

Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."

Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."

Khuyết điểm: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."

Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."

Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"

Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"

Ưu: "nothing"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"

Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."

Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."

Ưu: "Nothing"
Khuyết điểm: "Have an error in system. I can't join the flight"

Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"

Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."

Khuyết điểm: "DELAYED"

Ưu: "Clean, efficient, new aircraft, very good value"

Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."

Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."