Đánh giá của du khách
Điểm đánh giá chung
5,5
Ổn
Dựa trên 245 đánh giá
Lên máy bay
5,9
Thư thái
5,6
Phi hành đoàn
6,4
Thư giãn, giải trí
4,5
Thức ăn
4,8
Tìm các chuyến bay giá rẻ trên VietJet Air
Khứ hồi
Phổ thông
Thông tin của VietJet Air
| Mã IATA | VJ |
|---|---|
| Tuyến đường | 96 |
| Tuyến bay hàng đầu | Hà Nội Sân bay Quốc tế Nội Bài tới TP. Hồ Chí Minh |
| Sân bay được khai thác | 18 |
| Sân bay hàng đầu | TP. Hồ Chí Minh |
Đánh giá gần đây
Điểm đánh giá của du khách
9
12
27
20
19
-
2,0
Ưu: Worst Airline Ever
Khuyết điểm: Vietjet needs to update their refund policy
đánh giá từ
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5,0
Khuyết điểm: We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2).
đánh giá từ
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4,6
Ưu: N/A
Khuyết điểm: Get more Customer Services training for the better and for the next level of international services provider....
đánh giá từ
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5,5
Khuyết điểm: Flight was delayed - be on time
đánh giá từ
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2,0
Khuyết điểm: Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!
đánh giá từ
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6,0
Ưu: Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam.
Khuyết điểm: Take off on time, not 45 minutes late.
đánh giá từ
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4,6
Late flight
Ưu: Clean plane
Khuyết điểm: Late
đánh giá từ
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10,0
Ưu: The food is good. Air crew is nice.
Khuyết điểm: Worth for money we paid
đánh giá từ
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6,0
Ưu: Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process.
Khuyết điểm: I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!
đánh giá từ
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4,6
Ưu: Nothing
Khuyết điểm: Boarding on time instead of delay twice
đánh giá từ
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2,0
Ưu: delay
Khuyết điểm: should be on time
đánh giá từ
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3,3
Khuyết điểm: I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free.
đánh giá từ
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10,0
Ưu: The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier.
đánh giá từ
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7,5
Khuyết điểm: Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck
đánh giá từ
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5,2
Khuyết điểm: Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time
đánh giá từ
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8,0
Ưu: Fast and efficient and low cost budget
đánh giá từ
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5,3
Ưu: Nothing really impressive.
Khuyết điểm: The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work
đánh giá từ
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2,0
Ưu: Nothing
Khuyết điểm: Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy
đánh giá từ
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3,3
Sardines and no water
Khuyết điểm: No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service
đánh giá từ
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4,6
Ưu: It was on time for a change
Khuyết điểm: The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?
đánh giá từ
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3,5
Vietjet disappoints again
Ưu: It was a direct flight to Phuket
Khuyết điểm: Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays.
đánh giá từ
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4,0
Khuyết điểm: Delays with no explanation or expected timing
đánh giá từ
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8,0
Ưu: Quick flight
Khuyết điểm: It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's.
đánh giá từ
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6,0
Smallest seat pitch I ever had. Make seats so that they don't recline
Ưu: Flight Cree good
Khuyết điểm: Seats, no jet ways to board or deplane
đánh giá từ
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3,6
Khuyết điểm: Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process.
đánh giá từ
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2,3
Khuyết điểm: Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention...
đánh giá từ
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3,5
Ưu: Plane was clean and boarding was efficient. Good value. Flight was on time.
Khuyết điểm: Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable.
đánh giá từ
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6,3
VietJet Hai Phong to Da Nang
Khuyết điểm: No online check-in. Flight was late. No legroom.
đánh giá từ
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4,0
Consistency goes a long way
Khuyết điểm: Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all.
đánh giá từ
-
6,5
Boarding DELAY
Ưu: Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room.
Khuyết điểm: Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!
đánh giá từ
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2,3
Ưu: Nothing
Khuyết điểm: Confort
đánh giá từ
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2,3
The plane was very worn and dirty our flight was delayed 2 times!
Khuyết điểm: Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!
đánh giá từ
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2,0
Vietjet cannot offer transit
Khuyết điểm: My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service.
đánh giá từ
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8,0
Ưu: It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job.
đánh giá từ
-
7,0
Low cost allows for low expectations
Ưu: Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either.
Khuyết điểm: VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time.
đánh giá từ
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8,0
All went well
Ưu: Flights were on time and worked well for us. Flight attendants were helpful
Khuyết điểm: The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child.
đánh giá từ
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10,0
Ưu: Was on time and cheap.
Khuyết điểm: I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text.
đánh giá từ
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2,0
Worst Airline Ever
Ưu: Nothing
đánh giá từ
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6,0
Would not use it again
Ưu: The plane got me to my destination
Khuyết điểm: 1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date
đánh giá từ
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4,0
Charges for you everything
Ưu: Relatively cheap but you get what you pay for.
Khuyết điểm: They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed.
đánh giá từ
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4,3
Chaos at the check in counter.
Ưu: I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.
Khuyết điểm: Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.
đánh giá từ
-
3,0
Vietjet is a budget airline that provides little more than a seat
Ưu: Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website
đánh giá từ
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2,0
No guidance and Vietjet ticket and check-in is outside of Hong Kong terminals
Ưu: Nothing
Khuyết điểm: No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.
đánh giá từ
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8,3
Fine flight
Ưu: Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags.
Khuyết điểm: I wish they had in-flight entertainment, but it's not that big of a deal.
đánh giá từ
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3,0
Ưu: Cheap flights but u get what u pay for
Khuyết điểm: 2 delays of 10hrs
đánh giá từ
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5,0
Khuyết điểm: Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything.
đánh giá từ
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3,6
Khuyết điểm: I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience.
đánh giá từ
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2,0
Khuyết điểm: This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print.
đánh giá từ
-
9,0
Reliable Travel choice
Ưu: Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag.
Khuyết điểm: Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway.
đánh giá từ
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5,3
Khuyết điểm: I am an average height United States male; never have I been so restricted by seat space.
đánh giá từ
-
7,3
Thanks VietjetAir - for giving my trip a really bad start
Khuyết điểm: Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!
đánh giá từ
-
8,6
Perfectly fine Airline
Ưu: Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours
Khuyết điểm: Caroline is wonderful once the plane is able to get into the air
đánh giá từ
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2,0
Ưu: nothing
Khuyết điểm: many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for
đánh giá từ
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2,0
Beware of checkin luggage fees.
Khuyết điểm: I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed.
đánh giá từ
-
2,0
Not too many other choices
Ưu: Not much
Khuyết điểm: Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats.
đánh giá từ
-
2,0
I can not join the flight
Ưu: Nothing
Khuyết điểm: Have an error in system. I can't join the flight
đánh giá từ
-
5,2
Confusing at Airport Departure Concourse
Ưu: Reservations were relatively easy to make on line and relatively easy to purchase on-line.
Khuyết điểm: Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!
đánh giá từ
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6,6
Khuyết điểm: There is no entertainment in flight and baggage check in is an issue .
đánh giá từ
-
2,0
Khuyết điểm: DELAYED
đánh giá từ
-
8,0
Ưu: Clean, efficient, new aircraft, very good value
đánh giá từ
Tình trạng chuyến bay
VietJet Air Bản đồ đường bay
Sân bay hàng đầu khai thác bởi VietJet Air
- Sân bay TP. Hồ Chí Minh (SGN)
- Sân bay Hà Nội Sân bay Quốc tế Nội Bài (HAN)
- Sân bay Đà Nẵng (DAD)
- Sân bay Hải Phòng Sân bay Quốc tế Cát Bi (HPH)
- Sân bay Vinh (VII)
- Sân bay Dương Đông Sân bay Quốc tế Phú Quốc (PQC)
- Sân bay Huế Sân bay Quốc tế Phú Bài (HUI)
- Sân bay Nha Trang Sân bay Quốc tế Cam Ranh (CXR)
- Sân bay Cần Thơ (VCA)
- Sân bay Dalat Sân bay Quốc tế Liên Khương (DLI)
- Sân bay Quy Nhơn (UIH)
- Sân bay Sân bay Buôn Ma Thuột (BMV)
- Sân bay Tuy Hoà (TBB)
- Sân bay Đồng Hới (VDH)
VietJet Air thông tin liên hệ
- VJ Mã IATA
- +84 1900 1886 Gọi điện
- vietjetair.com Truy cập
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