Pan Pacific Hanoi

Very good Chinese restaurant with very attentive staff. Bed was comfy. Room had nice views. Very good gym. Nice view from roof top bar.

In room the tap was covered in rost. It's a small thing, but in a five star hotel this should be replaced. Maid entered room without knocking at 8am despite 'privacy' switch being on which is very poor and inappropriate. Roof top bar-restaurant had virtually no vegetarian food, most of which was not available that day and staff were not very concerend in helping to find alternatives or arrange something. It says on website that there is indoor and outdoor pool, but there is in fact just one pool which can be opened or closed. Currently it was open despite very bad air quality.