Khách sạn ở Hà Nội nằm gần Old City Gate

Ưu điểm: Lovely room with extra-comfortable bed and no city noise at all - yet right in the centre of the old town. Very helpful staff who looked after us well. Would definitely use again.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Extremely helpful and kind stuff. Excellent location. We absolutely loved it !

Ưu điểm: Fantastic, friendly service!

Ưu điểm: The room was clean and had everything we needed including complimentary fruit and snacks which was a lovely touch. Breakfast was good with a nice balance of foods. Service of all staff we encountered was excellent and they could not have been more accommodating and helpful!!

Khuyết điểm: There was nothing really to complain about - the room was probably on the small side.

Ưu điểm: The staff were excellent- great culture of customer service. The breakfast was excellent without going over the top.

Ưu điểm: Great location, friendly staff

Ưu điểm: Excellent friendly staff with great energy - good location in old quarter - very good bathrooms - comfy rooms

Khuyết điểm: Could do with a sitting area for guests different from the reception area - no window in breakfast room

Ưu điểm: Staff very friendly and attentive at all hours. Room was a good size, and decent shower. Free snacks and drinks were a definite bonus. Great location with lots of good restaurants nearby. Nice building.

Khuyết điểm: I've been spoilt by having amazing breakfasts at other hotels in Vietnam. There was nothing particularly bad about breakfast here, but it also lacked local Vietnamese options/flair. Vietnam is associated with amazing food, but breakfast here was just OK. Air conditioner condensate pipe got blocked and started spraying water into the room late at night. Had to call front desk to have it resolved. Usually caused by maintenance issues with them not being cleaned regularly enough. On the plus side this was resolved quickly by front desk staff with a screw driver and magic straw. I guess this happens pretty regularly. Minibar lacking price list, or indication that the items had to be paid for. We didn't consume any of them, so not a real issue. Likely just our room and price list got misplaced.

Ưu điểm: The staff at this hotel are absolutely fantastic. They attend to every detail no matter how minute to ensure that everything is taken care of. The trips to Sa Pa and Lan Ha Bay were beyond expectations and we received excellent deals and upgrades at every stage of our trip. Thomas and Leah are without a doubt the best hotel operators I've come across in a long time and I used to be a concierge at a 5 star hotel in Melbourne.

Khuyết điểm: Nothing, the place is perfect and the staff go above and beyond

Ưu điểm: Nhân viên cực kỳ đẹp và dễ mến, lịch sự và helpful.

Khuyết điểm: Giường ngủ để 2 nệm nối nhau, hơi bất tiện.

Ưu điểm: The staff were extremely friendly and took the time to do explain all of the facilities and the nearby attractions for us. The rooms were exceptionally clean and had all the needed amenities. the location was easily walkable to all the activities.

Khuyết điểm: -

Ưu điểm: Nhân viên nhiệt tình, thân thiện

Khuyết điểm: Hơi ồn nhưng không ảnh hưởng nhiều

Ưu điểm: Bữa ăn sáng ngon miệng và phong phú. Địa điểm ngay trung tâm

Ưu điểm: For a value hotel, the property was clean and met expectations. Good location, good service from staff and comfortable beds. Great value for money

Khuyết điểm: Bathroom was a bit small for two people, but managed to work around it.

Ưu điểm: +Staff very helpful and kind +Good location but the street food stall next to it does smell quite bad +Circle K is less than a minute walk +Cafes and bars very close +Comfortable rooms although quite small +Quality tours booked via hotel tour desk +Delicious breakfast +Affordable laundry prices +Very good minibar prices

Khuyết điểm: -Air con a bit noisy and tricky to operate (when choosing mode) -Bathroom glass not opaque enough (very little feeling of privacy)

Ưu điểm: The staff were excellent! They were very helpful to recommend us places to go, leave the aircon turned on while we were away, let us check out an hour later without extra charge, hold our bags after checking out until we cam back at 730pm and allow us to chill in the lounge until our bus arrives at 8.30pm. This hotel comes highly recommended.

Khuyết điểm: Nil

Ưu điểm: The hotel staff gave us a map and told us some local places to check out. They spent extra time making sure we were comfortable. Room was clean and comfortable. Central location to the old quarter without being in the center of the chaos. Highly recommend this hotel!

Ưu điểm: The staff were super helpful-- they made sure we had everything we needed included a transfer to the airport. They booked a luxury transfer for a great price, and the driver arrived right on time. The room was clean and the breakfast buffet was great!

Ưu điểm: Very friendly and helpful staff, lovely room and good breakfast. Perfectly situated in the middle of the old town within walking distance of all the main sights

Khuyết điểm: Nothing

Ưu điểm: Location - brilliant location, easy to get to everything, walking distance to all the attractions Good value for money Staff - super friendly & accomodating Rooms were spacious

Khuyết điểm: Nothing

Ưu điểm: Very friendly staff. Breakfast was very good.

Ưu điểm: Chỗ ở tiện lợi sạch sẽ và nhân viên nhiệt tình thân thiện

Khuyết điểm: Phòng diện tích nhỏ

Khuyết điểm: Nội thất rất cũ và có thiết bị nghe nhìn đã hỏng hóc, nhân viên Bar và Nhà hàng không thực sự thân thiện với trẻ em

Ưu điểm: Excellent staff The club room is excellent value Absolutely brilliant mattresses for a comfortable sleep Great location, views

Khuyết điểm: The rooms look slightly dated

Ưu điểm: The location was great for our last day and a walking distance to the Pagoda and Home restaurant.

Khuyết điểm: Nothing

Ưu điểm: Staff were amazing, view from the room was beautiful. The bed was so comfortable! Spent the day after a long flight at the spa & with room service. Exceeded expectations. Would definitely return

Ưu điểm: The service is excellent.

Khuyết điểm: The location is a bit far from old quarter.

Ưu điểm: Amazing breakfast and rooftop bar! Very clean rooms and very, very kind staff. I’ll definitely come back!

Ưu điểm: Everything! The place, view, food and staff. We’ve stayed here four times and always come home with great memories.

Khuyết điểm: None. It’s one of our favorite hotels in Hanoi.

Ưu điểm: The staff were fabulous and personable. The location ideal close to the old part of the city. Great view over West Lake.

Khuyết điểm: Nothing to note.

Ưu điểm: View đẹp

Khuyết điểm: Quản lý khách sạn chưa thật sự quan tâm đến khách hàng.

Ưu điểm: very busy corner area location. when checking in we paid extra for upgrade to suite - has 02 rooms connected and share same foyer.but not what expected paying USD100 ADDITIONAL UPGRADE PER NIGHT.. some issues with keys but sorted out by hotel. breakfast is so.. so... room lighting is so .. so. main lobby represent nice, but room is a bit old compare to other Pan Pacific hotel. kids did mess up slight when they order room-services. Hotel staff did clean up , but they did not clean up to our expectation.. could have do better cleaning. Overall good clean hotel and reasonable budget for family stay.

Ưu điểm: Lovely helpful staff. Beautiful room. We loved our evening at the rooftop bar, it was the perfect view.

Ưu điểm: Amazing staff and spacious rooms. The best in Hanoi.

Ưu điểm: facilities

Khuyết điểm: Staff

Ưu điểm: The staff makes the difference. They are polite and attentive to the guest request

Khuyết điểm: Nil

Ưu điểm: yên tĩnh

Ưu điểm: Nhân viên rất tận tình, chu đáo. Chính sách dành cho doanh nhân và thành viên của Genius booking được vận dụng tốt. Vì xin check in sớm để kịp đi workshop, khách sạn đã confirm sớm cho mình. Mình cực kỳ hài lòng điều này. Đèn ngủ thiết kế rất thông minh.

Khuyết điểm: Phòng tắm nhỏ và phòng mình ko có bồn tắm. Giấy để viết memo ít quá. Có lẽ do mình đi công tác nên cần nhiều giấy hơn chút nữa.

Ưu điểm: Nice hotel in good location

Ưu điểm: Greaf Location . Nice breakfast. Nice chocolate treat at 5pm for an hour everyday . FREE

Khuyết điểm: We were given a room facing the front main road. It is very noisy because the motorist in Hanoi just loved to horn for almost every thing. Couldn't sleep on the first night. I realised that the windows of this room were a single 5mm glass panel. The next day upon my complaint to the front desk, we were upgraded to a deluxe room facing the back . This room was very much quieter and we had sound, good quality sleep for the rest of the stay. I would request the management to upgrade their rooms facing the front ti a double glazed sound proof windows and thicker curtains. Other than that, it is a lovely place to stay

Ưu điểm: Everything, the speed of check in / check out, the top class well trained and experienced staff, etc, that's what makes Movempic one of my top choice in Hanoi

Ưu điểm: Everything else, that's why I keep on coming back to Movempic

Khuyết điểm: The neighbour (unrelated to my stay) had a loud voice on the phone, the sound proofing of the suite door between his room and mine wasn't good enough. The hotel should make sure that if 'half suite' rooms are given to guests, the sound proofing of the separating door are the same as that of a solid wall.

Ưu điểm: Ah, I normally do not select hotels like this, but on this occasion I wanted to "pamper" myself. Breakfast selection is great, the usual for a hotel of this kind, but service there was not very attentive.

Khuyết điểm: Unfortunately, I made an error in booking 1 night instead of an intended 2, and did not see my error until I arrived. Unfortunately, the hotel was not able to accommodate me the next day. My interaction with the desk clerk was not entirely satisfactory; I could not get are very good sense of my chances to continue for the additional night. In the event, I decided to find alternative arrangements on my own withing 30 minutes of hitting my room. I think a full service hotel like this might have offered to help in getting an alternative booking. I know Hanoi well, and the hotels on offer here. For 1/3 of the price one can get a bigger room, just as clean, with more personalized service, and a fine location. The gym here is not opened 24/7; that would have helped me in the circumstances having checked in 21:30 (they did hold my room, as I would expect) and having to leave for work early (7:45). No real blame to be placed here, except on me for my error. I just left feeling that the value for the money was not there, and probably would not have felt so even if I had booked as intended for the 2 nights. I note that other western chain hotels give better value for money, in the region, as well.

Ưu điểm: The staff makes a difference. Well trained and polite. Check in was easy and quick

Khuyết điểm: Can feel that it’s an old building. Perhaps some light renovation and cleaning is required in the toilet

Ưu điểm: The staff was super friendly and nice

Khuyết điểm: Notjing

Ưu điểm: Good location and excellent services

Khuyết điểm: nothing

Ưu điểm: Kỷ niệm

Ưu điểm: Sạch sẽ,tiện nghi,bạn mình là người nước ngoài rất thích về tiện nghi cũng như sự phục vụ của khách sạn

Khuyết điểm: bữa sáng chưa phong phú

Ưu điểm: I have lived in this hotel for over ten years. Very nice hotel in Hanoi.

Ưu điểm: Dịch vụ khách sạn tiêu chuẩn và đẳng cấp 5 sao. Gia đình chúng tôi sẽ trở lại lưu trú rất nhiều lần nữa.

Khuyết điểm: Không

Ưu điểm: Friendly staff and nice and clean hotel with swimming pool. Clean rooms and ok breakfast.

Khuyết điểm: Bread wasn’t that fresh

Ưu điểm: Tiện

Khuyết điểm: Chỗ đỗ xe

Ưu điểm: Phục vụ chuyên nghiệp tận tình.không gian thoải mái và sang trọng

Khuyết điểm: Mọi thứ đều ổn

Ưu điểm: Chúng tôi rất cảm ơn khách sạn đã phục vụ tận tình và chu đáo. Chúng tôi đã tổ chức tiệc cưới tại khách sạn.Dịch vụ rất hoàn hảo. A Quang phụ trách chăm sóc khách hàng và hướng dẫn chúng tôi chi tiết về các dịch vụ. Cảm ơn khách sạn NewEra rất nhiều. Chúng tôi sẽ quay lại vào lần tới.

Khuyết điểm: Không

Ưu điểm: fair value

Khuyết điểm: aweful breakfast and in room food.

Khuyết điểm: Breakfast wasn't great

Ưu điểm: Từ quản lý cho đến nhân viên đều rất lịch sự, khách sạn mới nên nội thất rất sạch sẽ, hồ bơi đẹp, ăn sáng ngon nhưng chưa đa dạng. Cách các nơi tham quan từ 3km trở lên

Ưu điểm: the room is big but just too old. The Staffs are very nice.

Khuyết điểm: they should have sent me to the new building. Old room, construction, noise. Couldn’t sleep at all while we needed to wake up at 5am to go to the airport.