Khách sạn ở New York

Ưu điểm: Large clean rooms.

Ưu điểm: Location

Khuyết điểm: Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.

Ưu điểm: Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy.

Khuyết điểm: Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.

Ưu điểm: Large rooms AMAZING staff. Tons of outlets in room

Khuyết điểm: Room was tired and worn. AC unit noisy and ran constantly without much impact on temperature. Wallpaper peeling and old. Just didn't feel like I had spent 200$ a night for the place. $30 per day "resort fee" really should have been disclosed at booking. Since I wasn't going to use any of the facilities, I basically spent that money of WIFI access.

Ưu điểm: Location it's excellent

Khuyết điểm: Staff at restaurant was horrible. Un professional rude.

Ưu điểm: Service, location, beds, rooms were right size, showers.

Ưu điểm: A central location

Khuyết điểm: The hotel was overpriced for the general facilities on offer. Pay 30 dollars for a fridge when I'm paying x hundred a night? Kidding? No real dedicated space for guests to relax. Free wifi was not free as it was within service charge. This pricing policy really took facilities down to equivalent of a 2 star hotel or a B and B! Reception staff had an unhelpful attitude. This was on complete contrast to our stays in Boston and DC. Wholly unimpressed. it was almost like the abrasive attitude of Tines Square had pervaded the customer service.

Ưu điểm: The beds were super comfortable, the location was very convenient.

Khuyết điểm: I didn't realize there was a hidden resort fee. It was disappointing to have to pay an extra $40 per night. The temperature in the shower kept fluctuating from super hot to cold. Sometimes it was just a cold shower.

Ưu điểm: Very expensive

Khuyết điểm: Water pressure in shower not good.

Ưu điểm: Location, Location, Location!

Ưu điểm: The location was good. The people we interacted with were nice.

Khuyết điểm: While the staff was nice, they didn't do a darn thing. A smile and a kind word does not make a bed. I know this because one day we came back to a room that hadn't been serviced, reasons still unclear. We became quite close to Terrance, the front desk agent at night. Pleasant as can be, but it took 3 calls to get some towels delivered. We asked for tissues, and no joke- were handed a wad of tissues. Guess the boxes are for special people? Shampoo is also held in the vault. The fan in the bathroom didn't work so everything just steamed up. The shower was broken and given it's a wall of glass, it's a serious safety hazard. It also meant the water just poured out of the shower and puddled on the floor. A real problem when you can't get an extra towel. The wallpaper is peeling up and there was mold, likely do to the broken vent. The window in the room was broken. We figured it was safe with our son cause it really wouldn't open, but it also didn't quite close. The black out curtains were the dirtiest thing I've ever seen and had large (obvious) rips in them. Oh, and to top it all off they did maintenance on the plumbing and shut off the hot water. Guess how I found that out? Nope, not through a phone call or a note slipped under the door. But only once I was in the shower and the water just wouldn't get hot. I paid over $300 a night for this. I will literally never return to this location, nor will I stay in another Crown Plaza.

Ưu điểm: The most unfriendly staff I have encountered at a hotel

Ưu điểm: location

Khuyết điểm: No coffee in the rooms. Hotel restaurants are rather mediocre. There are plenty of good restaurants nearby.

Ưu điểm: Pro

Khuyết điểm: Cons

Khuyết điểm: Room service. Cold, stale food

Ưu điểm: Location

Khuyết điểm: Room size was small and price for small room was high. The room needed to be repainted. WiFi unreliable.

Ưu điểm: The hotel was very clean and comfortable. Centrally located with a few block from everything. We enjoyed a very nice weekend away without our children. A great feature for only $5 was the luggage check. We checked out around noon but still had plans in the city. We were able to leave out bags conveniently.

Ưu điểm: Perfect location

Khuyết điểm: Bed was not good.

Ưu điểm: We booked the wrong date for the hotel. After we went to hotel and was told by the first staff that the hotel was sold out. She did not check the computer. Then we sit down in the lobby and booked the same hotel in 2 minutes. We were assigned the room right next to the elevator and it was very noisy. The location is great.

Khuyết điểm: The bed was terrible. very soft. when one person moves, other person will be rolling around. For the 4 stars hotel, I will only give 2 stars.

Ưu điểm: Huge TV in the room..very comfortable bed. Sizeable room. Very convenient location.

Ưu điểm: View

Khuyết điểm: We did not appreciate someone's socks hidden under the chair pillow and an aged piece of brownie in the fridge. Or the change of the room selected during the checking to a one with a door to an adjacent room that provided a minimum sound insulation.

Ưu điểm: Great location, staff, cleanliness. Had two double beds for an affordable price.

Khuyết điểm: Towels were a bit scratchy, bathroom was small.

Ưu điểm: Clean, spacious rooms that are tastefully decorated and comfortable.

Khuyết điểm: Too difficult to get the internet. You have to join their club or jump through hoops daily.

Ưu điểm: Perfect place to stay- within walking distance to so many things!

Khuyết điểm: Transportation desk clerk was very rude and the transportation requested didn't happen.

Ưu điểm: Comfortable beds, clean room, beautiful lobby, friendly and helpful staff. Location was great for seeing a show. Plenty of places to eat in the area.

Khuyết điểm: There was a fee for the food delivery that was unknown to us. Probably should use the phrase "no-fees on the card.

Ưu điểm: Rooms have been updated and the staff was very friendly. Hotel is well located.

Ưu điểm: Only location is good

Khuyết điểm: Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!

Ưu điểm: Steps from our show, Springsteen on Broadway. Helpful and friendly staff.

Ưu điểm: I liked the location of the hotel. It was situated right in the heart of Times Square and very convenient to access by the MTA.

Khuyết điểm: I didn't like how I was treated by the staff. I felt that they weren't very accommodating at all even though I explained numerous times that I was traveling with a guest that had a serious medical condition and that we needed to check in early. I called ahead and informed them of our request but the manager that I spoke with was very rude and dismissive. They also put us in a very unsightly room with a broken heater unit that would randomly turn on in the middle of the night. I would definitely not recommend this place to anyone.

Ưu điểm: The complimentary umbrella for use while staying in the hotel came in very handy! The location is pretty close to a lot of famous landmarks. The onsite restaurant has a great selection and is fairly priced for NYC, I felt.

Khuyết điểm: They cut my internet connection the morning I was going to check out. So that's 4 hours I was paying for internet that I didn't get. The room felt smaller than the pictures. There's a $21 facilities fee for every day.

Ưu điểm: Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.

Ưu điểm: Location.

Khuyết điểm: TV and internet were down our entire stay. Our first room had a dirty sock in it and the heater made a terrible noise that kept us up all night. The front desk staff did change our room. Hassle free. The line to wait to the front desk is slow moving

Ưu điểm: Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops.

Khuyết điểm: Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.

Khuyết điểm: A little loud so you could leave ear plugs for the guests

Ưu điểm: Only good thing about this hotel is the location.

Khuyết điểm: Rooms are dated. AC never worked. Bathrooms are run down. I do not recommend this hotel.

Ưu điểm: Concierge- very helpful and friendly

Khuyết điểm: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages

Ưu điểm: Location and the food and bar area

Ưu điểm: great location, clean room lots of restaurants around.

Ưu điểm: The hotel was cool, nicely decorated, and the maid service was excellent.

Khuyết điểm: It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.

Ưu điểm: Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy.

Khuyết điểm: Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.

Ưu điểm: The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.

Khuyết điểm: They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.

Ưu điểm: location

Khuyết điểm: cable down grade sucks

Ưu điểm: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.

Khuyết điểm: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.

Ưu điểm: I don't like it

Khuyết điểm: Cause the room was dirty

Ưu điểm: Friendly, helpful staff, clean room, wonderful Theater location

Khuyết điểm: Location is great hotel is ok.

Ưu điểm: nice lobby

Khuyết điểm: check-in took WAY too long. wallpaper in room was tacky