Khách sạn ở New York

Ưu điểm: The shower in the room was amazing! The Rooftop Bar view was outstanding and the staff was great

Ưu điểm: Decor was great! Location was Great! Service was Great! accommodations were great!

Khuyết điểm: no

Ưu điểm: Stayed here four times already. Good property and location.

Khuyết điểm: I was robbed in my room. Someone stole brand ner airpods from my luggage. Reported to security at check-out and today, 2 days later, haven't heard back, even being a Hilton Diamond Member.

Ưu điểm: Large rooms

Khuyết điểm: Poor noise isolation of the windows

Ưu điểm: Location, decor, comfort.

Khuyết điểm: We had a beautiful view but were unable to open the blinds. Asked for service and only got partial resolution. Very frustrating. Remotes to operate lights and adjust shower and blinds were outdated, unintuitive, and quirky. Too expensive for this!

Ưu điểm: Location

Khuyết điểm: Staff/rooms

Ưu điểm: The location is perfect with a wine store downstairs, mall across the street, near great sites, river steps away, easy Subway access, and stunning views. I also love the decor and vibe of the hotel and rooms; & that the room is so automated.

Khuyết điểm: I only marked down the room because the bathroom door does not latch closed/ offers no real privacy. I do understand the modern touch to this, but it is not a practical thing.

Ưu điểm: Stunning hotel. The rooms were particularly spacious and well equipped. The complementary toiletries were plentiful and the room was incredibly clean. Probably one of the cleanest hotels we have stayed in. I am a ridiculousy light sleeper and it was incredibly quiet. It would have been nice to have a selection of tea in the room in addition to the coffee supplied. The location was fabulous and has now become our favourite area of New York. There is a lot in the area in relation to restaurants and bars but it is still relatively quiet, unlike other areas which seem constantly crowded and a bit too touristy. It was lovely to be able to walk along the Hudson and enjoy views of Liberty. The Subway leaves from Westfield Shopping mall which is only a 5 minute walk away. A huge bonus in inclement weather Westfield/Subway can be reached indoors through the adjacent Brookfield Place shopping Mall. Brookfield has a lovely selection of shops and bars and an outdoor skating ring which is not as crowded as the one near The Rockefeller Centre. We are fortunate to travel a great deal and have stayed in some leading hotels. The Conrad was certainly up there with them. We had a fantastic ten day trip prior to Christmas and will definitely be returning.

Khuyết điểm: A selection of tea in the room in addition to the coffee would be nice. A city/tourist map in the room would be helpful. Sadly the concierge ran out of maps a couple of times which is understandable as the hotel was incredibly busy with tourists

Ưu điểm: It's a beautiful hotel and the room was very comfortable.

Khuyết điểm: Not really, it was great.

Ưu điểm: It was spacious and clean!

Ưu điểm: We found nothing to not like about this hotel. The location, room, rooftop were all excellent.

Khuyết điểm: The trend amongst hotels to no longer put both a fitted and top sheet on the bed. I would rather have a top and fitted sheet along with the duvet. However, we called down and this was taken care of and we were brought the additional bedding we requested

Ưu điểm: A phenomenal experience. Our second stay. Easily our favorite hotel.

Ưu điểm: Hip and well thought out

Khuyết điểm: Nothing

Ưu điểm: citizenM has become my “go to” hotel. They are consistently clean, with a welcoming staff and excellent location. While rooms may be small, the are efficiently set up and beds are very large and super cozy.

Khuyết điểm: Okay, so it’s a lucky point, but the breakfast buffet wasn’t always promptly replenished. That being said, selection were great and very tasty.

Ưu điểm: Perfect location, nice atmosphere and beautiful rooftop bar

Khuyết điểm: The room was a bit small, but it had all comforts.

Khuyết điểm: Water volume is a little small at bathroom.

Ưu điểm: very modern, centralized controls on provided ipad for everything in the room-lights, TV, window shades, etc. Subway station is right at the corner.

Khuyết điểm: room size is small without any space around the bed to walk since it is right up against the walls and window, high floor view was not as advertised. room view is either east or west, not panoramic.

Ưu điểm: The location was amazing, next to subway entrances, clean room, great view, overall great experience

Khuyết điểm: To eat outside food, I had to either get my food plated by hotel or eat in my room

Ưu điểm: Ultra modern hotel. Rooftop bar was amazing. Some of the best views in the city. Excellent location

Khuyết điểm: N/A

Ưu điểm: Conveniently located with great city views!

Ưu điểm: This was a revelation. I highly recommend this hotel as a solo traveler. It reminds me of the very small but well laid-out hotel rooms I've been to in Europe and Tokyo. But when you're traveling alone, this is all the space I require. Good for couples as well. They have this king sized square bed so you don't have to step over the person you're sleeping next to which I thought was a brilliant way to save space but still have premium accommodations. Mattress was super comfortable. The whole room could be controlled w an iPad on the bedside table. You could use it to turn on/off the lights, do mood lighting, control air, and use it as your TV remote. TV was huge and you can hook up to any Apple or Android device and stream your stuff to it. Blackout curtains were great being near so much city light. Curtains and opaque blinds are both also controlled by iPad. Very hip LL coffee / bar / food area that's open 24/7. Great art, innovative design, very cool aesthetic. Appreciated the automated check-in because I hate talking to people.

Khuyết điểm: This was surprising: there was always trash in the hallway whenever I came back to my room. This is a minor complaint, but it happened at all times of day during my 48 hour stay. Like, there was a used Kleenex right in front of my door when I first arrived, and probably 6-8 boxes piled on either side of my room. For me, this was a huge splurge so that was a bit disappointing but the room itself and common areas were sparkling clean. Maybe they don't have as much staff as other hotels? A lot was automated. Also, I've been to a lot of newer hotels that have 3-prong outlets w a USB option, which I like, and this place didn't have any. Other than that, I have no complaints and still 100% recommend this place.

Ưu điểm: Amazing breakfast, beautifull panorama view (in panorama rooms), Smart Control of all room conditions with tablet and very nice and helpfull personel.

Ưu điểm: Everyone was amazing they even got my dresses from my car that was valeted and brought them to our room. It was overall a great stay. Thank you !

Ưu điểm: The staff was helpful and responsive. The hotel was really beautiful and very clean. Turndown service with water and chocolate was a nice treat. We would definitely stay at the Beekman again!

Khuyết điểm: Everything was perfect.

Ưu điểm: The building is amazing - perfect for a winter weekend in the City. Our room and the Temple Court bar area were warm and cozy, as well as beautiful. Our dinner at Augustine was terrific.

Khuyết điểm: Our window looked out over parking garages and uninteresting buildings, but there's obviously only so much you can do with that!

Ưu điểm: Location. Black cat lounge. Atrium. Internet was steady and reliable.

Khuyết điểm: Brighter lights in room (couldn’t read a book). Business center to allow printing of boarding passes would hav bee nice. Shower head yielded weak stream.

Ưu điểm: It is an interesting hotel and I enjoyed the ambience. The front desk staff was pleasant and our room was very comfortable.

Khuyết điểm: I would have loved to have dinner downstairs or even a drink but frankly, we never got served. On our first day there, we sat down for a late lunch after we checked in. There were about three table occupied at the time the hostess seated us. We waited 15 minutes and no one came to help us. We even tried to wave someone down with no success. We then tried to stop in for a late night drink. Essentially, it was the same experience. We stood around for ten minutes before we gave up trying to get the bartender's attention. I enjoyed the other places we went over our three days staying at the hotel, however.

Ưu điểm: The room was absolutely beautiful

Khuyết điểm: The construction

Ưu điểm: Beautiful hotel. Great value for the money.

Khuyết điểm: I was in a room with construction outside, but it wasn’t too bothersome.

Ưu điểm: A very pleasant property, nice staff

Khuyết điểm: Coffee could be better...

Ưu điểm: Work on bedding and better bath towels

Ưu điểm: Fabulous hotel in historic building in downtown NYC. Beautifully renovated with a luxury hipster feel. Fantastic architecture and very friendly and competent staff. Recommendation for tours was excellent and they even allowed us to store our luggage on the return journey.

Khuyết điểm: Service in the beautiful bar/restaurant is patchy and quality of food variable

Ưu điểm: Location and cleanliness

Khuyết điểm: The $57 per night fee that we had to pay in addition to paying for the room in advance!

Ưu điểm: Room and design

Khuyết điểm: Great water bar in lobby. Not always avaiable

Ưu điểm: The bar and shower.

Khuyết điểm: Kitchen opens too late

Khuyết điểm: They have charged me $28.06 mandatory fee. I do not understand why would someone cheat like that when you offer lower rate to attract to begin with. I am never going to book again

Ưu điểm: Great location. Clean room.

Khuyết điểm: The front desk lady was not forthcoming about hidden hotel fees. I never approved the fees and found out about them on my monthly statement. Manager was professional and great and rectified my complaint issue about the charge.

Ưu điểm: We love the hotel. It was extremely clean and we liked the vibe. The only issue is that the water and ice machine didn't work on our floor. Other than that it was great!

Ưu điểm: I loved the location and the staff! The staff was very extremely helpful as they assisted us with anything we needed. The rooms were very clean, excellent design, a great space and the food was excellent!

Khuyết điểm: N/A loved it! Would go back!

Ưu điểm: Location, modern, friendly and reasonable

Khuyết điểm: The variance in room charge based on the day of the week

Ưu điểm: We chose this hotel for its fitness facilities and we were not disappointed - the extensive equipment is clean and new, including Peloton bikes and complimentary laundering of gym clothes! So convenient! Additionally, the location was great being very close to the subway station and amenities. To top it off, the staff member who checked me in recalled that it was my 40th birthday during my trip and sent up a bottle of bubbly ! The rooms also looked better in real life. This hotel exceeded our expectations on a daily basis, I would stay here again without a doubt. Thank you for a wonderful stay.

Khuyết điểm: No negatives!

Ưu điểm: Clean, comfortable beds, close to subway & attractions

Khuyết điểm: Only 1 elevator working the entire time of our stay for both staff and 25 floors of guests! Rooms poorly designed with no closet space, no racks or bars to hang towels, no microwave anywhere in the hotel for guest use, no iron or ironing board

Ưu điểm: Love the wellness theme, exercise videos on the Hotel Tv, exercise equipment in the room, 24h gym and location. Also loved the lime/ginger water at the lobby! I don’t get to exercise much at home due to work hours and being in this hotel motivated me to work out a few times! Woohoooo!

Khuyết điểm: We were a family of 2 adults and 2 teens and used a room that was able to sleep 4. The double beds seems smaller than a queen and it was really squishy for 2 adults (we are 2 average sized Asians). The room was also quite small and we had a fair bit of luggage. So literally had to step over our bags when open up. On the service end, it’s uneven (pun no intended). The hotel provides filtered water, like/ginger or Mint at the reception area. Love that! We usually get a drink of water bf we set off and when we get back. But most times, the filtered water was not filled up. Some staff are friendly, some are not. Would still recommend the hotel but probably need to see if these things bother u.

Ưu điểm: Subway was at the end of the block. The room was large compared to other hotels. Amenities in the room are updated and clean. The bathroom was large and clean. The barn door in the bathroom is a nice touch. Bed, sheets and towels were nice too.

Khuyết điểm: Neighborhood around the hotel isn’t the best but is fine if you use common sense and avoid interactions with strangers. It is a high traffic area so you wouldn’t feel unsafe. There was only one working elevator at the time so plan ahead of t

Ưu điểm: Everything

Ưu điểm: Views from the room... just stunning. Entrance / court yard is a gorgeous outdoor space to take in the atmosphere of New York.

Khuyết điểm: Bar prices are very expensive.

Ưu điểm: The main entrance and lobby look fantastic! The staff are exceptionally warm and friendly, very helpful, and really show concern for their guests. Kudos especially to Norma at Front Desk for doing her best to get us 2 rooms on the same floor and as close to each other as possible and helping us arrange for late check out. The Concierge team is topnotch, giving really good restaurant recommendations. The rooms are spacious and tastefully updated.

Khuyết điểm: While the rooms have been renovated, the bathrooms are a little dated.

Ưu điểm: I liked the ambiance of the hotel. Room was spacious and comfortable. Location is fantastic. Staff was friendly.

Khuyết điểm: Outdated feel of the room, no coffee/tea and kettle

Ưu điểm: Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.

Khuyết điểm: Beds quite small in standard rooms, and extras are expensive.

Ưu điểm: location

Khuyết điểm: All good, room was small but adequate

Ưu điểm: Very good staff with warm and professional attitude.

Khuyết điểm: Almost USD 300/night I could stay in a hotel in the same area with much, much better amenities.

Ưu điểm: We had a wonderful stay at the Lotte NY Palace hotel. Staff was excellent, At the front desk did a great job checking us in and went above and beyond checking us in early and  was helpful with a question regarding wifi.

Khuyết điểm: They need to upgrade rooms, hotel is getting old need to renovate ASAP

Ưu điểm: The bed was comfortable. The service was great

Ưu điểm: The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

Ưu điểm: It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

Khuyết điểm: We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

Ưu điểm: Rooms were dare I say it ROOMY for NYC. Adequate storage space and closet space and bathroom was a decent size.

Khuyết điểm: Thin walls, assuming our next door neighbor had to much fun at the Roof Top Bar and was throwing up the whole night, we had the pleasure of hearing every single thing for about 1-2 hours straight. Had to turn on the TV to muffle some of it out!

Ưu điểm: Check in and out the staff were pleasant. Comfortable beds.

Khuyết điểm: Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.

Ưu điểm: The staff was very helpful and very friendly!

Ưu điểm: Relaxing vibe but still had fun energy. Our room was sooooooo quiet we didn’t even know we were in the city when we were there. Across the street is coffee culture for good coffee and Whole Foods is around the corner across from Bryant park. Close to subway which was a huge plus especially when heading to the usopen tennis.

Ưu điểm: The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.

Ưu điểm: The room size is good for NYC. The staff are very friendly and helpful. The location is great. The two bars excellent. Proximity to the breakfast venue a bonus - though a bit expensive.

Khuyết điểm: Everything was perfect

Ưu điểm: We were on our honeymoon and were so pleased by Refinery. excellent host in ensuring that our honeymoon was memorable for all of the right reasons. Thank you to the team at Refinery for helping to make our honeymoon memorable!

Khuyết điểm: There were a few hiccups in our reservations to do with billing and how it was handled at check-in - which were quite frustrating, but we were so thankful to host for sorting us out and ensuring a smooth and enjoyable last night at the hotel.

Ưu điểm: Incredible stay at the Refinery. Came here for a surprise birthday present, and the staff were incredible. Made the surprise that muh sweeter with an upgrade and non-stop next-level service. Great hotel, rooftop, jazz, staff, rooms... all great. Will stay here again soon.

Ưu điểm: Efficient check in. Daily complimentary glass of wine. Friendly staff. Rooftop bar. General ambience- especially fragrance in all areas.

Khuyết điểm: Rooftop bar closed for private function on New Years Eve.

Ưu điểm: My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay.

Khuyết điểm: Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.

Ưu điểm: Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.

Ưu điểm: Breakfast was very good, lots of choices.

Khuyết điểm: We ask for a SUV taxi service and was not possible to get one. Have to look for it by myself

Ưu điểm: The staff and hotel was awesome.

Ưu điểm: Superb people and fantastic Service especially the folks from Concierge..!!!

Khuyết điểm: Nothing....everything was awesome..!!!

Ưu điểm: Staff help and room

Khuyết điểm: Everything is nice

Ưu điểm: The location:-)

Khuyết điểm: Outdated and limited accommodations

Ưu điểm: Beautiful hotel, clean, rooms very spacious. Staff very friendly and helpful. Location is perfect for someone who wants to get away from hustle and bustle of mid town. We enjoyed our stay from start to the end. We will be back :)

Ưu điểm: Staff is very friendly and truly make you feel at home. Very engaging. The views of the Statue of Liberty from our room were awesome. The relaxing setting of the Liberty Lounge helped us start our days off right.

Khuyết điểm: Safe did not work. Staff did try to fix it, but it was completely broken. Beds are a litter firm for my taste and some of the room furniture was beat up. No fridge in the room is a mystery.

Ưu điểm: Cleanliness, helpful staff

Khuyết điểm: Got stuck in my room because our door was jammed. They took a look at it and decided to move us to another room. Wasn’t in the new room more than 5 minutes and got stuck in the bathtub (where the toilet is located; very small space). Had to call fo

Ưu điểm: Staffs

Khuyết điểm: Too many hidden fees

Ưu điểm: Staff was very helpful and friendly. The room had a great view overlooking the harbor.

Khuyết điểm: The hotel is more of a 4 or 4 1/2 star, but it's still really nice and worth the money.

Ưu điểm: The hotel was centrally located, only s short train ride to Times Square. It featured large, comfortable rooms and beautiful views of the Hudson River

Khuyết điểm: N/A

Ưu điểm: Think it’s relatively new, so they are trying hard. It’s a much more comfortable and relaxing experience than mid-town hotels where I usually stay. Harbour/Statue of Liberty room views are great!

Khuyết điểm: Would prefer a buffet breakfast to a la carts.

Ưu điểm: Location.

Khuyết điểm: Customer service was not at a 5 star level. The room was pretty basic, very clean but nothing spectacular about the room. The restroom was nice though.

Ưu điểm: Everything

Khuyết điểm: N/A

Ưu điểm: If you want to be near Time Square and Broadway - it is a great location. Unfortunately, that is the best thing about the hotel otherwise, I would look for another location in that area given the cost of the rooms.

Khuyết điểm: Check in was not well organized; concierge not friendly or very helpful with shows, had one open day that we wanted to rely on the facility staff to assist us with choosing given the wide variety of shows in New York, instead they gave us a do yourself approach which we did - not helpful at all; the hotel overall needed to be updated as it looked very worn (i.e. carpeting needed to be replaced) considering the location and cost for rooms; also room could have been cleaner, and overall the hotel staff failed to follow through with details that you would expect in this type of hotel - for example, we like to have coffee and/or breakfast delivered in the mornings, however, except for the first day we had to physically get a menu every day of our stay to place on the door (it was suppose to be left when the room was cleaned) - while this is minor for the most part, it is an example of what seems should be a given and not something you need to be concerned about when spending 700-1000 a night for a room.

Ưu điểm: Room was nice and clean. Comfy bed and pillows.

Khuyết điểm: For 5 stars the room was extremely small and very basic. No bath. No view. If driving to hotel keep in mind its in the middle of times square. Traffic is crazy. Hotel offers valet and they take car to parking garage which you could find one yourself.

Ưu điểm: Large bath sheets When I called guest services they answered using my name Staff very friendly and so helpful

Khuyết điểm: Shower could do with more pressure

Ưu điểm: The staff was most accommodating to make sure of our comfort and the availability of assistance, right from the start, our bellman made sure our concerns or inquiries got answered. Best "Times Square" hotel for me!

Khuyết điểm: Some of the amenities of a 5 star include asking for anything and everything one requires, through the desk. I could walk to an ice machine faster than the line was answered-sometimes.

Ưu điểm: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Khuyết điểm: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Ưu điểm: Location

Khuyết điểm: Room

Ưu điểm: It’s a historical hotel yet with very modern amenities and fittings. Very convenient for a tourist right on Time Square.

Ưu điểm: Location, Location, Location !! Very nice room!

Khuyết điểm: Crouded, cramped check in area.

Ưu điểm: Location was excellent, staff was great. Check-in and out process was really easy and quick.

Ưu điểm: The staff was wonderful.

Ưu điểm: Tavern adjoined. Great waitperson Josh!

Ưu điểm: I chose this hotel for its proximity to a Gala that i was attending. Everything went smoothly, although I didn't have much time to spend in the hotel.

Ưu điểm: everything from staff to rooms to restaurant.

Khuyết điểm: nothing everything was fantastic

Ưu điểm: Clean comfortable and good location

Khuyết điểm: Very small hotel with limited facilities.

Ưu điểm: wonderful Irish hospitality, comfortable room, prompt service when needed, good location

Khuyết điểm: n/a

Ưu điểm: Location was perfect, hotel was easy to find by taxi, close to the subway. The staff were extremely friendly and helpful in this hotel, more so than I have experienced in other places. At check in we had Cliodhna who was so friendly and let us know about the adjacent bar which we decided to avail of straight away as we were hungry after our flight. On our first night we were so tired when we arrived back to the hotel and forgot to pick up water, Cliodhna was very kind and got us 2 bottles straight away when we asked for directions to the closest shop. Any time we had a question or query the staff were great. We dealt with Ian and Conor also, both very friendly and super helpful. Unfortunately, I had to call Conor in reception in the middle of the night as our room neighbour had fallen asleep and left the TV on which kept waking me up as it was on the wall that backed onto our headboard. He was so good though and promised he would get it resolved asap and within 5mins everything was, thank you! The room was a lovely, the perfect size and it had everything we needed. Each day it was cleaned, and we were left bottles of water and chocolates, a lovely touch. The bar next store was lovely, we had a small bite 2 afternoons and had 2 drinks one night, the staff were very friendly, and it is a nice busy little spot.

Khuyết điểm: We had challenges with the temperature in our bedroom (room 806) - the room temp was sitting at 75-76F most of the time, which was uncomfortable to sleep in and have showers, use the hair dryer etc. We could not get the air conditioning system to switch on. We reported this however one morning and it was fixed when we returned but then that night it stopped again. This is when we dealt with Conor who I have to say was super-efficient, informative and helpful. We returned to the bar for a drink after our meal and he updated us when we arrived and told us they have a room on standby ready for us to sleep in if we were not happy with the temp. This was a lovely touch and put our minds at rest. He also provided us with a drinks voucher for the inconvenience caused. To be honest neither of us have had such good service when we stayed in a hotel before, the team really went above and beyond to ensure we were happy. We wanted to get some laundry done. I was a little surprised when I called the number noted and i was transferred directly to reception who asked me to bring the laundry down when I was leaving, something I have never experienced before - I think it would be nicer for the guest to not have to worry about this. On our 2nd last night we were extremely tired after our days of exploring so we decided to stay in and order room service. My partner ordered the food and he said whoever took the order was extremely abrupt on the phone. Just thought it would be useful to provide this feedback as we felt this service did not reflect the other staff's service which we experienced. Our room was lovely and was perfect size wise for what we needed. I do feel it is a little dated and could do with being modernised.

Ưu điểm: Very pretty hotel rooms very clean staff very friendly

Khuyết điểm: Not a thing

Ưu điểm: The staff are so friendly and go out their way to help when required. The central location is a dream and the breakfast is gorgeous.

Khuyết điểm: Non blackout curtains on a large window facing a commercial building w lights on all night! Incredibly difficult to sleep in such circumstances. Very poor sound insulation as well. Could hear perfectly clear conversations from down the hall.

Ưu điểm: Amazing hotel and they upgraded us to the Jim Sheridan suite, the beds are so comfy

Khuyết điểm: Nothing

Ưu điểm: Location

Khuyết điểm: Room hadn’t been cleaned properly when I checked in. It was fine on other days.

Ưu điểm: Great location. Great bathroom. Great staff.

Ưu điểm: Luxurious and very comfortable. Beautiful room with the attention to detail you'd expect. Rose Bar was entertaining and comfortable. Staff are excellent on check in (and throughout).

Khuyết điểm: The lobby can be a bit impersonal and busy with all the tourists trying to get in and 'see the Plaza'. The elevators are small and one was not working, so it literally took about 10 minutes to get up to our room. And I found a nut on the floor of the room indicating it hadn't been vacuumed (only in a near-perfect hotel would I even mention such a small thing, but in the Plaza is was rare to find anything not perfect).

Ưu điểm: We stay there every time we go to NY we love it

Khuyết điểm: Every thing great

Ưu điểm: the location and old world charm are spectacular !

Ưu điểm: Location and concierge staff

Khuyết điểm: Tourist attraction as a paying guest have to queue to get in hotel and show room key which after 7 days gets laborious Manager refused to meet me to discuss

Khuyết điểm: overall appearance of the Hotel is dated all the furniture from the benches outside the elevators to the table and chairs in the lobby bar are old and dirty. The palm dinning room was way over priced for the food and service was horrible

Ưu điểm: Everything is incredible❤️❤️❤️

Khuyết điểm: Moquette in the room

Ưu điểm: So gorgeous and well tended

Khuyết điểm: Nothing at all - just a bit on the expensive side

Ưu điểm: Everything was run so smoothly

Khuyết điểm: Everything was as you would expect, perfect.

Ưu điểm: Excellent service

Khuyết điểm: No

Ưu điểm: Extraordinary hotel by any measure, highly recommended!

Ưu điểm: Everything was great! Stayed in this hotel only because of the movie “Home alone”

Khuyết điểm: A little overpriced

Ưu điểm: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.

Khuyết điểm: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.

Ưu điểm: Location, cleanliness, friendliness,security...not in that order.

Khuyết điểm: Coffee ...not readily available.

Ưu điểm: Location is fantastic and the front desk and valet where excellent

Khuyết điểm: We when to the 54 floor bar and where told they would not serve us at the bar. When asked why, they said we had to be seated and have a server. We needed up leaving and going elsewhere for drinks.

Ưu điểm: Comfy bed, large room and great hotel service

Ưu điểm: I liked that the hotel is tucked away on 45th street, away from the craziness of Times Square. I had dinner at the bar of the downstairs restaurant and the food was good and reasonably priced for this very busy, touristy area. The room was small but well appointed, the linens were comfortable and I enjoyed the heated tile in the bathroom on cold January weekend.

Khuyết điểm: The carpet in the bedroom could probably use a redo or a good cleaning at the very least.

Ưu điểm: Great location! Good price for NYC! Overall nice room and location. I would definitely stay here again!

Khuyết điểm: Room wasn't the cleanest, there were still dirty tissues on the floor and in the trash cans from previous guests.

Ưu điểm: Location, cleanliness and staffs.

Khuyết điểm: Nothing

Ưu điểm: The location was great!

Ưu điểm: The bar 54

Khuyết điểm: Location, staff

Ưu điểm: It was so close to everything Short ride to anything in city

Ưu điểm: Location

Khuyết điểm: Lack of help from staff and concierge inaccurate with information

Ưu điểm: Fantastic! Great location, price, rooms and staff!

Ưu điểm: It was clean friendly and perfect location

Khuyết điểm: It only had a shower stall I prefer to take a long bath after I turn in for the day Also I was charged an extra $40 for a destination fee I was prepared for that

Ưu điểm: Location

Khuyết điểm: Rooms were noisy (bad sound proofing) Lack of hot water for showers

Ưu điểm: Great location for walking to numerous attractions. Room and bed very comfortable. Staff in the lobby and attached restaurant were very friendly, food was excellent.

Khuyết điểm: We liked everything.

Ưu điểm: The hotel was clean and the rooms were a good size for being in midtown Manhattan

Khuyết điểm: The staff did not understand our requests and was not able to room our group together.

Ưu điểm: How clean it was

Khuyết điểm: We weren’t told about the rewards programs- so as we sat in the hotel restaurant that was recommended, we saw folks with drink cards which we didn’t get. The waitress also told us what the cards were, but was very apathetic to us.

Ưu điểm: Centrally located, the staff was polite, helpful and friendly. We were coming to NY to celebrate a Birthday, they left a card and cake in the frig! The room was exactly as pictured on line, pristine and comfortable. The bath was spacious, modern and clean

Khuyết điểm: There was nothing about our experience that I can complain about or would change with the hotel

Ưu điểm: I liked the service of front desk. They reacted promptly without hesitation when we asked service. I Liked the extra mirror in the bathroom, and the room as well lots of consent for charging. We could feel hotel’s consideration towards guest. Also we enjoyed capsule coffee during our stay.

Khuyết điểm: We didn’t have laundry bag at first in our room and the its price tag. We had to ask two time and when our room’s ac wasn’t working, service provided so slowly for extra blanket and heater. Midnight staff’s response wasn’t great for how to cope with the problem when cutomer having a trouble.

Ưu điểm: The staff and it was pretty clean and up to date

Khuyết điểm: Rooms alittle small

Ưu điểm: clean. location.

Khuyết điểm: wish they offered two queen beds in a room instead of 2 doubles...doubles are small for my and my husband

Ưu điểm: So many problems don't know where to begin. 1) They didn't let us change our dates although we informed them ahead of time. 2)They didn't clean our rooms during our stay and didn't provide new towels. 3)This hotel charged us extra

Khuyết điểm: So many problems don't know where to begin. 1) They didn't let us change our dates although we informed them ahead of time. 2)They didn't clean our rooms during our stay and didn't provide new towels. 3)This hotel charged us extra

Ưu điểm: Location.

Khuyết điểm: There were fruit flies in the bathroom. One morning the hot water was out and I had an ice cold shower. Staff not apologetic and did not offer anything for my trouble. Wait staff in restaurant extremely rude. First stay here was good, this was terrible.

Ưu điểm: STAFF.

Khuyết điểm: WE HAD 4 PEOPLE STAYING IN ROOM, BUT ONLY HAD 2 BATH TOWEL'S. HAD TO ASK TWICE FOR TOWEL'S.

Ưu điểm: The reason i give this hotel a 10 is because of the staff, they were extremely attentive to us, the location is OK if you are walking everywhere, and if you want to use the metro, it is also very close by.

Khuyết điểm: our room was very small and the beds are too.