Khách sạn ở New York nằm gần sân bay Museum of Arts and Design

Ưu điểm: The hotel staff including the restaurant were amazing! The decor warm and inviting and you couldn't have a better location.

Ưu điểm: Sustainability

Khuyết điểm: Staff dropped our suitcases leaving major scratches

Ưu điểm: Great breakfast, very comfortable and the Great Room with bar was wonderful.

Ưu điểm: Great location, staff and rooms, fantastic breakfast in the restaurant!

Ưu điểm: Hotel design is nice location is great stuff is great and very helpful

Khuyết điểm: The room is not evenly heated The shower system is not functioning like it should The rooms are not properly priced The hotel restaurant is very pricey with no justification the food was ok but not great

Ưu điểm: Both the staff and the general atmosphere of the hotel.

Khuyết điểm: Lack of a comfortable chair in our room. The only chair was a low backed, hard desk chair.

Ưu điểm: Location, Staff, Decor and Cleanliness was excellent

Khuyết điểm: The HVAC system was located outside my window and loud!!!

Ưu điểm: Hotel was extremely user friendly! Wish I had more time to explore more of the hotel!

Khuyết điểm: Surprisingly small entrance+reception area.

Ưu điểm: The location is near Central Park and 5th Ave, so everything in that area can easily be discoverd by walking. Bed was comfortable. Early check-in was possible.

Khuyết điểm: I stayed there for 2 nights and paid more than 1,050 USD; for that price I expect the room to be clean, the hotel to care for their guests and to answer if the guest finds out that they got billed more than agreed. But one by one... After I got in my room and got comfortable, I discovered that directly next to the bed there was a really long black hair laying in the ground (definitely not from me); the hair was still there at the exact same place two days later when I checked out; same with a long black hair on the ground in the bathroom which I discovered shortly after; so I assume they haven't vacuumed well before and also not a single time during my stay. Also, after I got in the bathroom I saw that there was only one roll of toilet paper, and this roll was already about 70% empty. So before I left my room I put a hand-written notice on the table where I asked politely for another roll of toilet paper, just in case... Well, fortunately I was able to handle that first roll very carefully, because two days later when I checked out I was still waiting for the second roll, even though the written notice was laying open on the table all the time... The last really bad thing happened at check-out and afterwards. They presented me an invoice which was slightly above the price that was agreed when booking on booking.com. I told the receptionist and could also show the e-mail confirmation with the agreed price. Then the receptionist was working ten minutes on his system and then presented an invoice that was below the agreed price. I asked him if that was really true as it is below the agreed price and he said yes of course; so I thanked him and checked out. Back at home I saw that he lied and the price that was above the agreed price was billed to my credit card. I messaged the hotel via booking.com and they replied; then I replied and never heard back from them... In the end, booking.com cleared about the issue and refunded the difference.

Ưu điểm: Great Location. Their overall sustainability concept is great.

Khuyết điểm: When you do a room charge they 18,8% tip automatically. My advise pay separate and you can choose the tip you want to give.

Ưu điểm: Finally found a GREAT hotel amount the thousands in Manhattan. Great room, service, location and the bar/restaurant is clean and the food is top quality!

Khuyết điểm: N/A - we enjoyed everything!

Ưu điểm: Environment friendly approach, location, selection of vegan and vegetarian food, service

Ưu điểm: Location - cache

Khuyết điểm: The room was tiny

Ưu điểm: As always, good to be back. Makes you feel at home. The Junior Suite was fantastic.

Ưu điểm: Great breakfast Clean room and comfortable bed

Khuyết điểm: Should give complimentary bottle water in room daily

Ưu điểm: The modern feel of the room, the spaciousness of the room, The location of the hotel and the views from the roon

Khuyết điểm: The fact that we had to pay $75 to Park our car at the hotel

Khuyết điểm: Even though I am Marriott gold we got a tiny room and exceedingly noisy

Ưu điểm: Fabulous historic hotel in a prime location. Over-the-top helpful staff.

Khuyết điểm: I would have liked a coffee pot in the room.

Ưu điểm: Location

Khuyết điểm: None

Ưu điểm: Location

Khuyết điểm: Staff (apart from Oliver in the bar) There 3 small examples: Laundry back late They forgot my morning call And the car I booked and confirmed was going to the wrong airport’

Khuyết điểm: Nothing but that we had to leave

Ưu điểm: 1st class all the way !!! Would definitely return !!

Ưu điểm: Everything was totally top notch. The junior suite was bigger than expected. The location to Central Park couldn’t be any better. The staff was extraordinarily kind.

Khuyết điểm: Our car got a dent from the parking garage

Ưu điểm: Location location location. The safety you fee while here is exceptional. Service is wonderful.

Khuyết điểm: I would like to be able to take my own luggage to the lobby with a luggage cart. I wasn’t allowed to do that.

Ưu điểm: This hotel is right in the middle of everything!! Perfect location and the hotel is just amazing!!

Ưu điểm: The Novotel was beautiful a hotel and it was in a great location. The staff was very friendl.

Ưu điểm: location and outside terrace overlooking NYC

Khuyết điểm: no valet parking

Ưu điểm: staff was amazing, location was perfect

Khuyết điểm: nothing.

Ưu điểm: The bed was amazing and the location was great.

Khuyết điểm: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Ưu điểm: Perfect location looking down towards Time Sq and right on top of a subway station. Big funky lobby & bar. Good size rooms considering it was central Manhattan.. and all done with a modern stylish finish. Great shower too. Staff were perfectly friendly & efficient.

Khuyết điểm: All perfect .. except for thin walls / adjoining door between rooms. Not a problem for us as deep sleepers, but could be for others

Ưu điểm: Location in Time Square. Terrace view. Friendly staff. Clean and comfortable.

Khuyết điểm: Everything was great

Ưu điểm: It was a good location and the beds were comfortable.

Khuyết điểm: There was an 80$ hold every day for I don’t know why? No one told us at checkin the breakdown of the bill or about breakfast, where things were in the hotel. Usually you are asked what brings you to town. The customer service was awful.

Ưu điểm: The location was fantastic, and great value for money

Khuyết điểm: Gym could be better and more restaurant options

Ưu điểm: Clean, comfy, and a great location.

Khuyết điểm: Pricey.

Khuyết điểm: I have been to New York on a number of occasions and have always said how hard the staff in hotels etc work for their tips. Not the case in this hotel. I found them to be rude and unhelpful. At any given time there was 3 to 5 doorman/baggage staff at the door but at no stage did they offer to unload or load our cases or bags. With the reception not being on ground level you had to drag your cases through the lift with no assistance even down to pressing the lift door open. The view they claim to have of Times Square is a joke and certainly not worth a trip to their “rooftop” restaurant. I booked through booking.com having emailed the hotel twice looking for a rook with no response. At that point I should have realised the service was not going to be good. Way over priced and certainly wouldn’t be returning.

Ưu điểm: The hotel was fantastic, clean, high quality decor, superb staff and in the perfect location for tourists.

Khuyết điểm: When we booked in we got given a twin room rather than a queen which we had booked so for 4 nights me and my wife had to sleep separately, I did complain, however I accepted the room due to being severely jet lagged and the room 3 hours late then what we were originally told it would be, only to be told it would then be an additional hour. But we have all been there, UK traveller, awake for almost 23 hours, and when your tired your tired, waiting around is no good. Personally I think we should of been moved or had the room prepared for us quicker. so value for money in this sense was not worth it. But the room was nice.

Ưu điểm: Clean hotel , nice business lounges

Khuyết điểm: No parking and very very expensive parking attached to hotel.. to keep your bags some time after checking out in the hotel.. you need to pay money !!

Ưu điểm: Room was very good for the $. Breakfast was fine. Location was excellent. Staff all excellent

Khuyết điểm: Not a big desk but more lights in room

Ưu điểm: Bed is comfortable. Location is great.

Khuyết điểm: There is nothing I can tell after this stay. It was perfect.

Ưu điểm: Perfect location! Friendly staff.

Ưu điểm: Greato daze Comfort. Nice personnel.

Ưu điểm: things were stolen. I travel all the time and leave things by mistake I have never had the hotel tell me they could not find the item I left behind VERY disappointed.

Ưu điểm: Most of the staff were very good

Khuyết điểm: The handicapped accessability was poor. The automatic door buttons were broken. The ramp was narrow and very heavy traffic on it. The room door was very heavy and there was no way tug o keep it open so I could get in while on my scooter.

Ưu điểm: Location.

Khuyết điểm: Management team

Ưu điểm: Everything! This Hotel is by far the best hotel I have ever stayed in! It was beautifully kept, had amazing food, and the staff was amazing and made you feel at home!! The location was perfect! We will back very soon!!!

Khuyết điểm: The cost of the parking. 320 for 4 nights.

Ưu điểm: Convenient

Khuyết điểm: The food in the restaurant was horrible

Ưu điểm: Spacious

Khuyết điểm: Slow elevators

Ưu điểm: Great location, large rooms, great value for the price I paid. Short walk from times square and central park. Friendly staff, 30th floor room with a view of the street.

Khuyết điểm: Breakfast is overpriced - there are plenty of better value delis in the local area. Air conditioning in room would not settle either too hot or too cold but to be honest was not a major issue as I just turned it off. Mini Bar prices are extortionate!

Ưu điểm: Room is beautiful and spacious. Staff were all wonderful and always so helpful!

Khuyết điểm: Minibar & room service is very, very expensive.

Ưu điểm: Location and room size. Concierge and bell men exceptional.

Khuyết điểm: Front desk staff could be friendlier and room wasn’t ready at check in.

Ưu điểm: Hotel was wonderful.

Khuyết điểm: I was charged by the hotel for my stay that I already pre-paid via Kayak and that rate was double! Kayak and the hotel did not communicate properly.

Ưu điểm: Location is great. Renovated old hotel.

Khuyết điểm: Never take “park view” room. It’s not worth it. You will never be able to really see park. There are 2 huge buildings closing the view. Just small part of park is available for view, but you will never get any positive emotions. Renovated but still rather old hotel. Heating system was working only in one room of two.

Ưu điểm: Cleanace and room size

Khuyết điểm: Hotel is renovating so a little inconvenience for us.

Ưu điểm: The en suite style is definitely great. Also the guest reception and checkout was fast and courteous.

Khuyết điểm: The reservation implied I would have a city view which was not the case on arrival. Being this was my birthday night that was meant to be part of the experience and it was not. This disappointed me.

Ưu điểm: Size of the Room Room Design Location

Khuyết điểm: Turndown service was only provided 1 evening out of 3. Coffee and breakfast is overpriced.

Ưu điểm: Everything beautiful Hotel Lovely Staff

Ưu điểm: The only reason I booked this hotel was because of the location

Khuyết điểm: Old building doors to the room are very hard to open and close, beds are very uncomfortable I got a back pain and my son got the same back problem from the bad mattress No coffee machine or any complimentary in a 5 Star suit, , They had a wrong fire alarm went on two nights on the roll around 1:00 o’clock in the morning woke us up and they didn’t do anything for it to make up to us I travel a lot and always stay in 5 stars hotels all over the world This hotel (London New York) was the worst hotel I ever stayed in for the last 10 years of my life I suggest no one to stay in this hotel for any price I wasted my $$$ money and plus I damaged my health by staying there

Ưu điểm: The location was excellent, but the room itself was amazing! We were extremely impressed with the entire London NYC experience!

Khuyết điểm: Nothing!!!