HGU New York

Excellent staff! Very helpful and friendly! Hi-speed wifi which is always appreciated when you need to get work done. The rooms are very clean with all the necessary amenities. Lovely bathroom with great fixtures. Great air-conditioning and thankfully no street noise on the higher floors.

The rooms are very tiny with hardly any space to walk around the bed or open a large suitcase. Also very crammed if someone wants to work at the desk. I would highly recommend more hooks/towel rails to hang wet towels.

Great location, clean and comfortable, without asking we were upgraded thankfully to good sized rooms which were well appointed and have everything you need (with exception of a kettle!) Thoroughly enjoyed our stay and this hotel is in a perfect location for all of Manhattan.

Booked 4 rooms, 3 were upgraded thankfully, the 1 not (ours) was tiny, no where to put suitcases so had to stand them up around the bed, therefore could only just walk around the bed. Wouldn't have booked the rooms if I had known they would be that small for the cost (expensive)! Biggest disappointment and I guess unlucky was that beautiful bars and restaurants shown on web site were all shut for refurbishment, feel we should have been told, then it would have been our choice to cancel. One small bar in lobby (very expensive, don't bother) and roof bar (lovely, view of empire state but also very expensive, go once for the photo enjoy then find a reasonably priced bar). We are British so are used to having tea/coffee facilities in the room, no matter how much you pay, none here, what a shame as having to get dressed and go down 9 floors to get the free tea in a paper cup is just not the same, for a room that costs this much, disappointing.

Location is literally down the street from Koreatown. A good 15-20 minute walk to Times Square. So definitely a good place to be if these two are your prime spots. I got there early and needed to valet my car in the mean time, very easy process. Same thing when I checked out, they were willing to accommodate me and my friend. You just have to ask.

I know I said location is great, but like any place in NYC, just be careful of walking at night.

The beds/pillows comfortable.

Staff was not exceedingly helpful. Party in room next door that was very loud. No coffee in room and only some at the bar but they took it away at 8:30 or 9:00.