Khách sạn ở London

Ưu điểm: Location was great, breakfast very good, staff very friendly and helpful

Khuyết điểm: Nothing

Ưu điểm: It’s a fantastic hotel , perfect treat to accompany the theatre or a night on the town . Staff impeccable as was our meal in Kaspars .

Khuyết điểm: A little expensive but then it was a treat in a gorgeous hotel!!

Ưu điểm: Great service throughout. Extremely clean and fabulous location. Food superb.

Khuyết điểm: Had to move rooms due to noise from kitchen fans. Loved the bathroom and hallway and top service from all staff but questionable if the room is was actually worth the price per night.

Ưu điểm: Spectacular in every way

Khuyết điểm: Not being able to stay longer

Ưu điểm: Lovely breakfast good location Friendly staff Language barrier was a little annoying

Khuyết điểm: Small room and bed The staff were all foreign language barrier We had to constantly ask to be seated for drinks topups als waited along time for everything this is not to my expectations very poor

Ưu điểm: Booked the Savoy for my wife’s 50th birthday. The service from staff from arrival to leaving was exceptional. Staff arranged champagne to the room and drinks in the cocktail bar.This attention to detail was exactly what I had hoped for.

Khuyết điểm: Having to leave !!!. The drinks were a little expensive.

Ưu điểm: I had not stayed here since the mid 1980's, and I was not disappointed. A very special birthday treat and would recommend to anyone.

Ưu điểm: Everything! We stayed at The Savoy to celebrate my Mum's 65th Birthday and from the moment we arrived to the moment we left, everything was perfect! We were greeted by two doorman who were lovely and took care of us and our bags. During check-in we were looked after by a lovely receptionist. We can't recall her name, however she had long dark hair and was so nice and put us at ease straight away. She talked about us celebrating Mum's birthday and didn't rush us at all. Once we had our room key, Robert accompanied us to floor 6 because I don't like lifts! Robert was reassuring and very kind. The room was a complimentary upgrade and exceeded my expectations. It was big, with a mini hall, large bedroom and a huge bathroom which sparkled. On the table there was a gift tied in a Savoy bow for my Mum's birthday- a leather bound notebook and chocolate bar. This is typical of what we experienced; all these small details and touches made a huge difference. We then had a knock at the door and The Savoy had prepared a birthday chocolate cake! Thank you for the gifts, this was so generous. After we had unpacked, we spent some time in the pool. We were relaxing in a pool in a serene environment, with the hustle and bustle of central London surrounding us, but we were completely chilled out. We had dinner at the Savoy Grill which was excellent. Still full from our dinner, we enjoyed a splendid breakfast overlooking The Thames in Kaspers. Our waiter was attentive, polite and couldn't do enough. Again, this is typical of the service at The Savoy- the people literally cannot do enough for you and it is world class. In the evening we returned to collect our bags and the receptionist who checked us in hugged and kissed us goodbye. She remembered us from the day before and chatted away, making us feel very valued. Thank you, we will return :)

Khuyết điểm: Leaving!

Ưu điểm: Beautiful surroundings with exceptionally attentive staff and attention to detail. Made very welcome.

Khuyết điểm: Beds could have been bigger.

Ưu điểm: very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit.

Khuyết điểm: not much..

Ưu điểm: This place is magical during the holidays! A must stay during Christmas time. The American bar is wonderful!

Khuyết điểm: Nothing

Ưu điểm: As always excellent

Khuyết điểm: Nothing

Ưu điểm: Breakfast was fantastic

Khuyết điểm: Pool was a little too cold . I left a bracelet in the safe of the room. When I checked out and got home I called but they said that it wasn't there when I 100% left it there. Its a shame because otherwise my stay would have been perfect

Ưu điểm: This was a birthday treat so to have a lovely room and a little box of chocolates made it very special, and to have a breakfast table over looking the Thames was fantastic the stay was very enjoyable,would definitely recommend.

Khuyết điểm: In this trip there was nothing we didn’t like

Ưu điểm: Bed was comfy and choice of breakfast was wonderful

Khuyết điểm: Porridge could have been a bit better but you can’t have everything I suppose

Khuyết điểm: Too hot, couldnt sleep. Poor customer service for a 5*.

Ưu điểm: So convenient to the 02. Fab staff and exceptional rooms.

Ưu điểm: Helpful and friend staff. Excellent food and dining. Indoor pool, steam room, sauna room and exercise room. Fantastic view from our room. Near transportation Tube shuttle and taxis.

Khuyết điểm: None.

Ưu điểm: Didn't have breakfast

Khuyết điểm: left my kindle behind and it was sent back next day.

Ưu điểm: Thanks to hotel employees for making our stay so very enjoyable. This hotel is simply the ultimate in excellence!

Ưu điểm: Very helpful staff, great breakfast selection - especially for Coeliacs. Location for the O2 couldn't be better with a direct link between the hotel and the arena.

Khuyết điểm: Lighting in the room was a little poor, car parking costs quite high and signage for/to car park a little unclear.

Khuyết điểm: Location was just too remote

Ưu điểm: I stayed for my Birthday and I asked to be upgraded which they did. The staff was really friendly an helpful.

Ưu điểm: The staff and hotel were awesome. A great location for any event at the O2 arena.

Ưu điểm: My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.

Ưu điểm: Everything, that doesn't need 2 or 3 sentences.

Ưu điểm: Location and service was good

Khuyết điểm: Problem with the room it was very small, offered improved room after two days

Ưu điểm: It’s the Ritz what more can I say! One off the bucket list but so nice we may just have to do it again!

Khuyết điểm: Had to book to get in the bar! Needed a bit of gentle persuasion!

Ưu điểm: Everything The staff is extremely accommodating. The housekeeping is excellent. We visited the Rivoli Bar frequently and always felt welcome there. The breakfast room staff, reception desk, Tea room were always professional and very friendly. I especially would like to mention concierge Sachin Sharma who always goes above and beyond to assist with various matters. We are extremely thankful to the Ritz staff.

Khuyết điểm: Such thing doesn’t exist

Ưu điểm: The restaurant

Khuyết điểm: The noise of fans

Ưu điểm: Good breakfast but not extraordinary

Khuyết điểm: The staff at concierge/check in and restaurant could have been friendlier.

Ưu điểm: Everything was amazing. Services, room, food... every single detail was perfect. Location was pretty good.

Khuyết điểm: Everything was perfect.

Ưu điểm: Enjoyed Christmas Afternoon Tea.

Khuyết điểm: Too busy but I do appreciate that our visit was during the Christmas period. No facilities to use for changing/freshening up until our bedroom was ready.

Ưu điểm: Everything

Khuyết điểm: Being in a smoking floor

Ưu điểm: Breakfast Room Service (as restaurant was not open before I had to leave).

Khuyết điểm: Everything else - courteous, but very unhelpful staff in resolving issues and making guests feel comfortable. Slow service - room not available on time - view from the room was looking at steampipes. One of my most disappointing hotel stays compared to expectations (and I visit London 6-10x annually). Room was old (it was clean) and not up to date for a luxury hotel.

Ưu điểm: Great location, can walk into the centre for shopping, pubs, restaurants and beautiful sightseeing. Friendly, helpful staff. Lovely afternoon tea.

Khuyết điểm: Bathroom was cold even with towel radiator in full. Spa area has a condensation problem.

Ưu điểm: The location is amazing. Just 2 minutes away from underground. Hotel was pretty new. Furnitures and decoration was very modern. Bed was comfortable and the room was very clean (I am very careful about it). Staff very nice and polite. They upgraded us and it was a very nice gesture. Even though we were upgraded, the room we stayed was not big also the bathrom but it really did not bother us. The price of the hotel is not cheap but considering the location and amenity of the hotel, I believe it is not easy to find a better one in London.

Ưu điểm: Location and decorations

Khuyết điểm: Nothings

Ưu điểm: bathroom was quite good.

Khuyết điểm: Definitely NOT a five-star hotel. The room was extremely small and room space is such a fundamental feature. There is no one welcoming the guests at the entrance so you have to open the main door and carry your luggage for, I think, 7 steps to reach the reception area. Where is 5-star service?

Ưu điểm: Excellent staff, attentive and friendly. Clean rooms and excellent location

Ưu điểm: Excellent service and really friendly staff. Modern and quirky design. Tasty and well presented lunch and cake selections.

Khuyết điểm: Continental breakfast was an extra price on top of breakfast menu selection prices.

Ưu điểm: Lovely clean rooms and very friendly staff

Ưu điểm: So close to south Ken underground and a beautiful building sensitively and opulently refurbished! Very comfortable beds and so clean!

Ưu điểm: Great service and location

Khuyết điểm: Nothing!

Ưu điểm: We enjoyed the amenities and lovely location.

Khuyết điểm: No

Ưu điểm: Great location, fabulous room, service and staff exceptional.

Ưu điểm: Location

Khuyết điểm: Rooms size

Ưu điểm: Excellent location, beautiful and interesting rooms, friendly and accommodating staff, perfectly clean and maintained.

Khuyết điểm: Nothing.

Ưu điểm: Amazing interiors and old LONDON stile building! Peaceful and calm ambiance. The stuff is extremely nice!

Khuyết điểm: The room at the last floor was a bit cold and we didn’t mange to switch the air conditioning from summer to winter setting. There weren’t slipper in the room.

Ưu điểm: Environment is wonderful. Staffs are kind. Enjoy staying at there.

Khuyết điểm: Bathing area should be improved.

Ưu điểm: Exceeded our expectations. We had the most wonderful time.

Khuyết điểm: Nothing! Maybe that our stay wasn’t for longer

Ưu điểm: Cool finishes and space. Close to Tube and trains which made getting to where we wanted to be easier.

Khuyết điểm: Watched someone get mugged from our room, at least my family did since I was in shower. The location is really all I didn’t care for.

Ưu điểm: Beautiful and very detailed furniture in the room, on the ground floor, the common room and the library is very comfortable to rest and chat, I will recommend it to anyone who looks for a unique hotel in London

Ưu điểm: The location was outstanding. Only steps away from Farringdon Station and 10 mins walk to the River. Lots of cafes and restaurants moments away. The hotel is like a very cosy, historical home, warm and inviting. Beautiful decor, and just felt very luxurious and stylish.

Khuyết điểm: The TV in our room didn't work well at all. It was very dim and the lighting kept getting darker, making it quite difficult to view. The settings on the remote control were locked, so we were unable to brighten the screen or change the contrast.

Ưu điểm: The location was perfect. Directly across from Tower of London. The staff was friendly. The train is below the building so very convient to rest of city. Room is small but very nice. The color changing shower was a nice touch. We got upgraded to the best view we could ever imagine. The balcony for the bar on 7th floor was great to look out at all the sights.

Ưu điểm: Cocktails were amazing, as was the checkin process and generally the helpfulness of the staff.

Khuyết điểm: Bed was really weird for two people. comfortable, but we had to climb over each other in the night to get to the bathroom. Lack of kettle... we had cold and needed to go down to reception to get hot water for medicine.

Ưu điểm: location , style and the room facilities were excellent

Khuyết điểm: room temperature only went as low as 18 - i think 16 would be better as very warm in the room

Ưu điểm: I can see the tower of London and woke up under that awesome sight

Khuyết điểm: Breakfast cost high.

Ưu điểm: Wasn’t sure about CitizenM when I first stayed here in 2017 but some the tech issues in the room have been fixed and the service was always great but this visit was perfect. Stayed on 2 occasions in December and explored the public areas of the hotel more this time. It really works. The breakfast is great and the bar on the top floor has a spectacular view. One more time: the staff are wonderful. I love the casual but can do attitude. Recommended.

Khuyết điểm: Some people might find the rooms small and find it difficult that one person needs to climb over the other to get out of the bed. These things didn’t bother us

Ưu điểm: Modern, crisp, techy, welcoming feel.

Khuyết điểm: Loved everything about CitizenM concept.

Ưu điểm: Stylish hotel, nice attention to detail, spacious and loved the fact it's literally 10 seconds from Tower Hill station

Khuyết điểm: The false fire alarm that went off this morning at 3am....aarrrrgggghhhh

Ưu điểm: Beds sooo comfortable, location amazing, staff very efficient, friendly and helpful. I chose not to have my room cleaned everyday to support the hotels charity initiative. This worked very well due to their plentiful stock of toiletries, towels etc. Loved this charity initiative too :)

Khuyết điểm: Fire alarm going off at 03.30, which then disrupted my sleep. Having said that, it did seem that this was dealt with and contained fairly quickly to prevent an evacuation

Ưu điểm: Breakfast was good. Room was very convenient and comfortable

Khuyết điểm: Check in process took long as something went wrong with booking through booking.com. Manual check in not very fast

Ưu điểm: The view, everything controlled by an iPad , the towels ,

Khuyết điểm: I really think that breakfast should be included in the price and I REALLY would have liked a kettle either in the room or the corridor to have a cup of tea first thing in the morning . Don't fancy dressing to go down to the restaurant so I can have tea in bed . When you redecorate do change the floor covering .Everything else is hip and funky and then you look down and there is horrible fake wood laminate

Ưu điểm: Design and decor, beds and smart room

Ưu điểm: Very new, high-tech and clean. Gigantic bed with very nice views. And a nice attic bar.

Khuyết điểm: The rooms are quite small for this price, but the space is optimally used. Not recommended for families with children.

Ưu điểm: We didn't eat breakfast but we ate in one of the restaurants for dinner it was tasty and the views were amazing, likewise the service was fabulous also in the restaurant, me and my finance were very happy.

Khuyết điểm: The pool temperature could be better, likewise if there is scope for a jacuzzi (heated) that would be amazing also

Khuyết điểm: The pictures online were not the same as the room i got. But the room was still lovely

Ưu điểm: All good

Khuyết điểm: The rooms

Ưu điểm: The staff were extremely welcoming and willing to cater to our every demand. The views are amazing. The bedrooms are very tastefully decorated. The hotel facilities are great.

Khuyết điểm: We had very noisy people in the room next door (the reception staff were able to change us though although to a room that was a slight downgrade from the room we had paid for).

Ưu điểm: The service was outstanding from the moment we stepped out of our vehicle until the following afternoon when we left. We could not have asked for anything more.

Khuyết điểm: There wasn't anything not to like.

Ưu điểm: The views

Khuyết điểm: The spa changing rooms where the restaurant toilets also

Ưu điểm: Everything else.

Khuyết điểm: Needs a dedicated spa.

Ưu điểm: Stunning views, huge luxury bathroom with freestanding bath overlooking the city. Very comfortable bed, every comfort provided, even a warm towel when you finished swimming!

Khuyết điểm: Bar was quite expensive, but was to be expected

Ưu điểm: The hotel was beautiful, with very friendly staff.

Ưu điểm: Great location / very snazzy set up / very welcoming staff.

Khuyết điểm: The bar prices in the roof top bar were extortionate.

Khuyết điểm: Hotel was awful, lousy room service, the fire alarm went off, the food was not great, and the amenities were not great. way overpriced for what it is.

Ưu điểm: It was my second stay at this hotel and it is now definitely my favourite in London! Love the vibe and the young and nice staff. Rooms are both stylish and comfortable and even baby friendly: there is a fantastic design chair in the room that is perfect for nursing! Easily accessible with strollers

Khuyết điểm: The closest underground station could be a little closer but the location right on the riverfront compensates for it; wifi disconnects often

Ưu điểm: Obviously the hotel is nice overall. Along the river not to far from the station.

Khuyết điểm: As this holiday was paid for me by my Father I had a prepaid card upon arrival they blocked 400 pounds on card my card and I ended up asking my Father to recharge my card My holiday is finished I am back home and still this money has not been unblocked on my card. I find this completely ridiculous that you have to leave such a large amount of money when you check in.

Ưu điểm: I wanted to express our gratitude for the delivery of a microwave to the room. My partner has celiac disease and it was very difficult to find food that was free from cross contamination-- just being able to have hot meals was wonderful. Thank you!

Ưu điểm: Breakfast was excellent, and service very good. Especially liked my coffee being topped up without having to ask!

Khuyết điểm: Drinks prices are a rip off! £8 or £9 for a very small glass of wine!

Ưu điểm: Good staff and facilities

Khuyết điểm: Nothing

Ưu điểm: Excellent staff, welcoming, room was everything we needed for a great evening. Breakfast was wonderful. Thank you!

Ưu điểm: The location and the accommodations that the staff made.

Ưu điểm: The view was amazing.

Khuyết điểm: Price for breakfast buffet was ridiculously overpriced. Was charged over 20 for a scoop of eggs and some bacon. And it wasn't that good.

Ưu điểm: Every single member of staff was so kind and helpful and made our stay feel special. We were delighted to find out upon arrival that we had been upgraded and they also brought a bottle of Prosecco to our room due to it being my partners 30th birthday

Khuyết điểm: I suppose its not completely central but only a 10 minute walk to the closest station

Ưu điểm: Location, ambience, all food places within hotel excellent

Khuyết điểm: No loved it all

Ưu điểm: Location

Khuyết điểm: Price

Ưu điểm: This was an excellent stay. The hotel pleasantly surprised us by how beautifully its designed and kept. The staff are friendly and helpful and the room was spaciaous and very comfortable. The location was very convenient as it was a short walk to Covent garden and the Holborn area was nice to walk through. The breakfast at Holborn hall was really special, the way the menu works can be a bit confusing, but the food is excellent and the staff are very nice and helpful.

Khuyết điểm: The booking said that the room had a city view, so we were a bit disappointed when we realized our room overlooked another part of the same property.

Ưu điểm: I stay at the Rosewood regularly, connections, proximity to where I need to be and this time, close to Christmas i.e. fully decorated and lit giving the Hotel a special atmosphere. Staff are extremely nice and helpful and go out of their way to make things easy. Got some last minute shopping done and wandered around the new Covent Garden area which is being developed recently, dinner and catch me saying to myself, back home to the Rosewood.

Khuyết điểm: N/A

Ưu điểm: Beautiful exterior Professional concierge Good breakfast

Khuyết điểm: Dark rooms, dark rooms interior, tried to charge money twice

Ưu điểm: Everything they went over and above to make it an incredible stay.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: The location and the staff were great

Khuyết điểm: Overvalued

Ưu điểm: First I just want to say that this is an exceptional hotel. From the moment you exit the cab to the moment you leave. The staff across the hotel go above and beyond to make sure you have what you need with the utmost highest levels of service. The restaurant onsite is great. The bed was comfortable and I really enjoyed reading a bath in the tub. The added perk of being able to use the sits facilities as a guest of a hotel was wonderful. Perfect way to unwind after a long day. Located no more than two min walk from the tube. Was just a great location that was just or of the hustle and bustle, but easily accessible.

Khuyết điểm: Nothing.

Ưu điểm: Staff was friendly and professional. Decor was a treat. Holborn was great for breakfast.

Khuyết điểm: Wifi speeds.

Ưu điểm: The atmosphere of this hotel is so good. I like most the oxbo restaurant and the distillery cafe!

Khuyết điểm: Everything was perfect

Ưu điểm: The perfect location, beautiful communal areas and friendly efficient staff

Khuyết điểm: We had an accessible room which was right next to the lift and had no bath. But we didn't ask to be moved which we probably should have in hindsight

Ưu điểm: Everything

Khuyết điểm: Nope

Ưu điểm: The bed was massive and super comfy. The rain shower was amazing, my partner didnt want to get out of it. So much choice for breakfast and everything was really nice. Staff absolutely everywhere making sure you are happy and everything is clean and tidy. Very nice hotel

Khuyết điểm: Only 1 issue we found was Our room was next to the stair well, and at around half 7 onwards the door kept banging. Assuming it was the cleaners or someone as it seemed like it was every few of minutes, for over an hour. Our room was at the end of a corridor so want like we had any neighbours.

Ưu điểm: Very clean, well maintained and very courteous staff.

Khuyết điểm: We stayed in room 146, the curtains had a gap that let sunlight in on Sunday morning and woke me up. Unfortunately I can only sleep well, in a dark room.

Khuyết điểm: Tvs broken Wifi terrible

Ưu điểm: The services

Ưu điểm: Extremely comfy beds

Ưu điểm: Great location a few minutes to Tate Modern and South Bank. Very attentive staff, extensive breakfast and lovely pool. Will definitely return.

Ưu điểm: The friendly and helpful staff were extremely welcoming. I don't normally stay at such nice hotels and felt a little awkward, but they were unpretentious and lovely from the moment we walked up.

Khuyết điểm: I felt silly but the lights in the room were very confusing. Hard to figure out how to only have one light on at a time.

Ưu điểm: Great experience for Christmas 2018 stay while visiting family in London. Will definitely stay again.

Ưu điểm: The staff was eager to help us any way they could. They even obtained tickets to a football game for us after we heard it was sold out. The rooms were spotless, the towels were luxuriously thick, and the bed was extremely comfortable. We WILL be back!

Khuyết điểm: I wish we could have had a regular top sheet and light blanket on our bed instead of a down quilt ( at the beginning of September!) -- just too hot for that time of year.

Ưu điểm: Centrally located, luxury boutique hotel with excellent facilities. Housekeeping was fantastic. The rooms were spotless and always well stocked. Upgraded to a room which allowed us access to the Club Lounge. Lounge was a wonderful place to relax, unwind and grab a snack. Breakfast was delicious with plenty of choice. I would definitely stay at this hotel again.

Ưu điểm: Very comfortable beds.

Ưu điểm: Great place to stay

Khuyết điểm: Pillows were too big for me really

Ưu điểm: Excellent stay between Christmas and New year. Visited London to go to football game and then harry potter show over 2 nights. The location for the show was great and was only 10/15 minute walk. Also ideal for plenty of places to eat. The staff were excellent and assisted when required.

Ưu điểm: Location is great. Good room sizes for central London. Large bathrooms. Quiet location (slept one night with my balcony door open).

Khuyết điểm: Hotel was very warm in the room and in common areas. The hotel also tried to overcharge us for breakfast (charged the whole group for deluxe breakfasts when we intentionally just ordered a la carte. Business travelers on an expense account probably don't bother with arguing with first the waiter and then a supervisor. Staff repeatedly gave incorrect information about nearby road closures for various parades.

Ưu điểm: Well, there is hardly anything to dislike. The location is brilliant. No need to use Tube or even bus, though both are just a short walk from the hotel. Excellent services for those who look for a bit more of personal comfort. Spacious rooms, even those standard ones, with gorgeous king size bed inside and a bathroom worthy of spending some extra time in it. My personal joy was having an audio system in the room. There is nothing I could think of, that has been lacking in the room, and it was one of the most simple rooms in the hotel.

Khuyết điểm: The only thing that could be somehow improved is sound isolation of the door. I wouldn't mention it if I've never been in the hotel with almost complete sound isolation in the room. It is possible, so it would be nice, especially for business travellers.

Ưu điểm: Terrible renovations going on. Staff is less friendly and experienced than before. Won't stay here again.

Ưu điểm: Very professional staff and service. Room was comfortable and clean. Easy access to bus and tube stops made it easy to get to all points in London. Very quiet hotel made it a relaxing stay.

Khuyết điểm: Not many eating options in the area during the evening hours.

Ưu điểm: location and facilities are very nice

Ưu điểm: The location is great, a short walk or one subway stop from King's Cross/St. Pancras, and right around the corner from the subway station Russell Square, so it is easy to get to and from the hotel to other parts of the city. A Tesco is across from the subway as well for your basic needs. A walk down to Leicester Square or Trafalgar Square is also not too daunting, though it is of course much quicker via the Tube. Bloomsbury is a very pretty neighborhood as well. The hotel is beautiful and so was the room and bathroom. The staff is very attentive and polite. The shower is fantastic.

Khuyết điểm: Big hotels like this require you to pay very high incidentals when you arrive (as a deposit), which is a fact I always forget and then I have an unpleasant surprise at check-in. The same happened here but it isn't unique to the Kimpton Fitzroy, so this is more of a general comment.

Ưu điểm: The staff and building

Khuyết điểm: Small standard room. I had to ask to move me to another room

Ưu điểm: The location is great for public transportation, museums, and many restaurants and other attractions.

Ưu điểm: The whole hotel is beautiful and interesting, like something out of Upstairs, Downstairs. Our room was especially lovely, with a canopy bed, marble bathroom and all the amenities.

Khuyết điểm: The cost of eating or drinking in the hotel was unbelievably high. We ate breakfast there one day but quickly learned that a Manger, nearby, had better food for much less money.

Ưu điểm: Luxurious, friendly staff and great food with high standards :)

Ưu điểm: Location, comfort and friendly staff.

Khuyết điểm: When telephoning to make arrangements the staff did not know what was open and what was closed over the Christmas period in the hotel.

Ưu điểm: One of the best hotels I have stayed in. I have 25 years of staying in hotels on a regular basis hence a lot of experience for comparison. I have never met more genuine service and helpfulness.

Khuyết điểm: Absolutely nothing

Ưu điểm: The building, the Christmas decoration, the gym, the location

Khuyết điểm: Compared to a previous stay a year ago, breakfast has been moved to another room (no longer in the café located in the hotel) and this has led to a decline in quality (not bad, but not in line with the rest)

Ưu điểm: PROPER LUXURY. Stunning, stunning suite. I was lucky to be upgraded to the suite so I can not speak to the standard room but the suite was just amazing, large, pure luxe and design. The bathroom is litterally a dream. This is a 5 star hotel, no doubt.

Khuyết điểm: Although the shower was the most beautiful I had ever seen, there was an issue with the drain not doing its job so it flooded the bathroom..but I flagged the issue and they took care of it right away. Gave 8/10 because of that issue, otherwise it is a 10

Ưu điểm: Everything, this hotel was probably my favorite of any hotels I have ever stayed in.

Khuyết điểm: No, the hotel was incredible.

Khuyết điểm: No cell phone reception in room. Irritating and irritating pipe music which was very loud in the lobby and surrounding areas.