Khách sạn ở London nằm gần sân bay St. Paul's Cathedral

Ưu điểm: The location was perfect. Directly across from Tower of London. The staff was friendly. The train is below the building so very convient to rest of city. Room is small but very nice. The color changing shower was a nice touch. We got upgraded to the best view we could ever imagine. The balcony for the bar on 7th floor was great to look out at all the sights.

Ưu điểm: Friendly staff, clean room, chilled vibe.

Khuyết điểm: Food menu limiting and need decaf coffee in the room

Ưu điểm: very nice hotel, modern and comfortable

Ưu điểm: The shower was great, and the bed was clean and comfortable

Ưu điểm: Communal areas

Khuyết điểm: Tiny rooms

Ưu điểm: Great location!

Khuyết điểm: The price can be more valuable.

Ưu điểm: Heater is not up to the mark.

Khuyết điểm: Rooms are very small for the price.

Ưu điểm: Great location

Khuyết điểm: You cannot turn off the fan at night so be prepared for the noise.

Ưu điểm: Modern, crisp, techy, welcoming feel.

Khuyết điểm: Loved everything about CitizenM concept.

Ưu điểm: Breakfast was good. Room was very convenient and comfortable

Khuyết điểm: Check in process took long as something went wrong with booking through booking.com. Manual check in not very fast

Ưu điểm: Design and decor, beds and smart room

Ưu điểm: Very new, high-tech and clean. Gigantic bed with very nice views. And a nice attic bar.

Khuyết điểm: The rooms are quite small for this price, but the space is optimally used. Not recommended for families with children.

Ưu điểm: Its was a great place in Covent Garden and only 2 minutes from the closest underground station. The hotel was very high quality and everyone was friendly.

Khuyết điểm: Nothing really. It was a bit expensive but the quality was worth it.

Ưu điểm: I liked the central location, the art in the lobby, and the helpful staff.

Khuyết điểm: My room smelled of mildew. The staff did their best to try to correct it, but I am not sure there was anything they could do.

Ưu điểm: Perfect location and the staff were amazing. So friendly and always smiling - nothing was too much trouble. The room was comfortable and light. The bed was very comfortable and free bottle waters were a nice touch. Amazing en-suite, nice powerful shower.

Khuyết điểm: I didn't like the perfume pumped through the air-con in the corridors and bedrooms. Infact we had to be moved as I suffer from asthma and it was effecting my breathing to a none perfumed floor (5) and room. The corridors are too dark, felt like a ship..

Ưu điểm: beautiful rooms and public spaces

Ưu điểm: Location was perfect for London tourism (safe and within walking distance of everywhere). The hotel concierges  and another gentleman whose name I didn''t catch were extremely helpful!

Khuyết điểm: The desk chair legs (room 633) stuck out and the tight quarters meant that my toes got smashed. I humbly suggest a different chair. I know that space is limited but having a lounge w/ desks or couches (not part of the restaurant) would be nice.

Ưu điểm: Back again and our favourite hotel in London! Staff really helpful and kind and attentive. Big shout out to Vicki again in the restaurant as she was superb as always, and made our visit.

Khuyết điểm: Nothing really.........only because of rain, a sit down covered smoking area outside please!?

Ưu điểm: Wonderful location. Stylish and luxurious hotel. A real treat.

Ưu điểm: Friendly staff

Khuyết điểm: Nothing

Ưu điểm: Staff were great! Excellent location, only a few minute walk from major sites. The lobby and room scent were delightful! The decoration was modern and tasteful. Turn-down service was nice.

Khuyết điểm: Room was small.

Ưu điểm: Location and breakfast

Khuyết điểm: I would say there is a difference between it and the Shangri-La. I think it's a nice 4 star hotel. I am not sure it belongs in group with 5 star hotels.

Ưu điểm: The room was lovely and amazing design, comfortable beds. Fantastic breakfast!

Khuyết điểm: The dinner at restaurant was a disaster but they did compensate for it. The food substandard and overprized. Awful music...

Ưu điểm: Location and in room amenities

Ưu điểm: The staff very kind and attentive

Khuyết điểm: Several issues with water supply, electricity, lifts operation, pool operation and the spa and gym a bit ratchet

Ưu điểm: The spa was lovely and so was our room. Was an easy check in process & everything we needed was already in our room. The range of lighting available in the room was impressive, especially the mood lighting. The bed was extremely comfortable and had the best night sleep, didn’t want to get out of it.

Khuyết điểm: Unfortunately the day we was checking out there happened to be no water in the morning. We had to use the bottled water to brush our teeth. We went to the spa, in hope that the water situation would be sorted by the time we came back up. However, when we came back up the water slowly started to come through the taps but would not heat up. My partner left the shower on for a little while in hope that the hot water would eventually start funnelling through, as we thought it may have been where the water wasn’t originally coming through all at. He then had to have a freezing cold shower. I had to heat the cold water up in the kettle to use to pour over me. We would’ve avoided attempting to shower, but we originally had plans to continue our valentines celebrations and didn’t want to spend our day smelling of chlorine and not washing properly. We then mentioned this to the reception staff and they said the boilers had gone out because of the storm and dismissed us. We then had to retrieve to our car in the storm with our luggage. My partner was very cold due to not being able to shower in reasonable conditions & got soaked and more cold having to walk out into the storm. He felt really ill once we got to the car and couldn’t warm up, so we had to cancel our plans as we had to travel home so that he could warm up and have a hot shower. Our stay was beautiful, however this ruined the rest of our weekend and really let the experience of our stay down

Ưu điểm: Great hotel, suitable location for the purpose of my visit. Helpful staff, very clean and comfortable.

Ưu điểm: Nice location

Khuyết điểm: There was no hot water kitchen didn’t have any of our orders from the menu in stock and I top if it I got charged twice for my room and still nothing has been done for refund

Ưu điểm: Room was very good. Spa was good. Breakfast was good. Staff very helpful.

Khuyết điểm: Slight issue with room not being ready. Was invited to the premier area to have a free drink. However we were left in a room where businessmen were having a meeting and all of the drink sat in locked cabinets so,we couldn't have anything anyway. No-one came back to check on us so we left for the bar.

Ưu điểm: How close it was to bars and restaraunts and the mood lights in the room

Khuyết điểm: No hot water, the staff tried to charge us for someone else’s room service then realised they had got the room number wrong so we saw someone else’s order and signature and name. We were promised a complimentary prosecco as a sorry but didn’t get anything! The staff just laughed and didn’t realise how not having hot water would affect us!!

Ưu điểm: The quality of staff was a hit or miss. Overall, there were only two staff members who impressed me. The night concierge was incredibly attentive. Although a young man, he was clearly overqualified. The night manager was highly reasonable and particularly helpful when I confronted any problems with my stay. He had very good customer service skills. Another nice element was the provision of fruit every evening. It was a unique and memorable touch. The variety included persimmons, bananas, apples, oranges, and plums. That was very nice. Finally, the room offered outlets adapted for international travelers.

Khuyết điểm: The negative element of the stay included the inattentiveness of most staff members. There was a lack of polished professionalism that is instrumental to a quality hotel. It felt like an disjointed operation. As for house keeping, I was unimpressed. The bathroom was not well cleaned, and it appeared the floor towel was repeatedly unchanged. Although the room was constructed with high-end technology, it was poorly integrated. The technology was not particularly easy to use and added little value. The television would not respond to the controller. Further, the television sat above the desk, making use of the desk awkward. Also, there was no light above the desk and no desk lamp. Finally, both the pool and gym were inaccessible at night and early morning. This can be inconvenient for business travelers. Still, the pool was impressive. Overall, I was disappointed and would recommend looking into other hotels, such as Apex (where I had a more pleasant stay during a prior visit).

Ưu điểm: More spacious than a typical hotels in Europe. Great location.

Ưu điểm: Savage garden, breakfast, helpful and friendly staff.

Khuyết điểm: Pillows, view from hotel room, house cleaning.

Ưu điểm: I liked everything about the hotel and staff,. Would go back again

Khuyết điểm: Nothing

Khuyết điểm: They charged my debit card twice still waiting a week later to get my money back..not good enough

Khuyết điểm: No tea and coffee facilities in room

Ưu điểm: People were great. Hotel is convenient to the tube and attractions.

Khuyết điểm: Only negative thing is the room did not have a bathtub and was on the small side, but otherwise bright and clean.

Ưu điểm: Excellent location, just 2 minutes walk from the hotel to tube station of Tower Hill station, and it touches 2 lines of District and Circle which is so convenient to most main attractions within Central London. All staff are great and polite.

Khuyết điểm: The room is a little bit small but considering in Central London, this is fine.

Ưu điểm: Location and Staff.

Khuyết điểm: It was unusually warm for London. I'm pretty sure my room was t equipped with A/C. Made sleeping at night little rough.

Ưu điểm: Location was great!

Khuyết điểm: My room had faulty wiring so the circuits blew out and no ac on hottest day in history!! NO ONE ANSWERS ANY PHONES IN NIGHT INCKUDING EMERGENCY NUMBER !!! had to wait until next day for main to fix, no fan available Once fixed ac only 1 outlet wo

Ưu điểm: Rooftop patio

Khuyết điểm: We got charged for making local calls which never happened to me before. They should indicate that somewhere on the phone or during check in. It's ridiculous to be charging 1 pound per minute when we only made a call to make reservation at a restaurant.

Ưu điểm: Vị trí thuận lợi, view đẹp

Khuyết điểm: Nhân viên phục vụ. Tôi có yêu cầu bàn chải đánh răng và kem đánh răng nhưng đợi cả ngày vẫn không có cho tới lúc check out Phòng 927, ngày 5 tháng 8 2018

Ưu điểm: The staff during check in were rude, inappropriate, and the check in process took a long time.

Khuyết điểm: Check in staff and process