Khách sạn ở London nằm gần sân bay Westfield London

Ưu điểm: Myself and my boyfriend stayed for only one night for his birthday and our anniversary. We wished we couldve stayed for much longer! The hotel provided chocolates, balloons, a bottle of wine and a card for my boyfriends birthday which was a lovely gesture and made us feel extremely special. The hotel staff were very helpful and lovely and made us feel very welcome. The location is 2 minute walk away from the tube station and the room is extremely comfortable. Would definitely recommend to couples.

Ưu điểm: Location to underground,restaurants and shops. Staff was exceptional in all aspects of hotel .

Khuyết điểm: The only thing but not a big deal. Stayed 7 nights, no changes in breakfast. A little deviation would have been good

Ưu điểm: The rooms are really comfortable and the staff is great and very personable

Khuyết điểm: Nothing

Ưu điểm: Me and my partner stayed for Valentine day/ weekend. The staff surprised us with a beautiful display on the bed with rose petals chocolate fruit chocolate covered strawberries and wine all complimentary which was absolutely fantastic I was not expecting that answer the surprise was so overwhelming I was lost for words as well as my partner was. For the staff to go out of their way to do that for us and write a note to us was amazing I can’t say enough about the staff and the hotel itself it is truly fantastic I would happily come back and stay again

Khuyết điểm: Nothing

Ưu điểm: Great location. Passionate staff. Room is relatively big

Khuyết điểm: The water in the shower is too slow and little

Ưu điểm: Beautiful 4 star hotel in a great location. Service was absolutely impeccable!

Ưu điểm: We really love the location and quality of service

Khuyết điểm: The rain

Ưu điểm: This was our second time staying at this hotel and experience was just as exceptional as the 1st.

Ưu điểm: The staff were the nicest people I've met throughout our entire trip.

Khuyết điểm: None

Ưu điểm: Reception area and hotel restaurant very nice and stylish, very friendly and helpful staff

Khuyết điểm: Room was no more than average. Bathroom was very modern and nice. The room we were given was on one of the below ground floors, meaning we had no windows in the room or mobile phone reception. The main issue for me, the walls are VERY thin and everything from adjacent rooms is easily heard. The bed in our room also was very squeaky with any slight movement.

Ưu điểm: Their location was great. Cell phone to use was extra special for someone visiting for 1st time. Staff very helpful and friendly. The bed was very comfortable.

Khuyết điểm: the only 2 negatives I can think of is... There were a few places where the wallpaper and paint needed a little touch up. No major issues, just wallpaper seams coming loose and a few spots that needed touch up paint. Subway noise if basement room.

Ưu điểm: Location

Khuyết điểm: Parking not ideal

Ưu điểm: The Lobby was very nice and the staff was very polite.

Khuyết điểm: Only a Window facing the Lobby and since we had a Corner room we couldn’t see anything. Also the Room was very hot even with A/C. The breakfast was kinda boring and didn’t taste that great

Ưu điểm: Location

Khuyết điểm: The Scrambled eggs at breakfast - they tasted of sour milk or a sour cheese

Ưu điểm: The hotel had a duvet cover only, no top sheet was provided even after requesting each day. Halls appeared to not be vacuumed and rooms the same, when arriving it appeared to have fecal matter by toilet paper on wall and black mold in shower.

Khuyết điểm: No options for a dairy free breakfast even after asking. Dirty hotel, unpleasant staff. Not a good hotel

Ưu điểm: Staff was friendly and accommodating. The room was clean and spacious

Ưu điểm: Clean quiet and close to the theatre tube and shopping centre

Khuyết điểm: Nothing

Ưu điểm: location was good . excellent wifi good shower

Khuyết điểm: room lay out poor. No dresser and only two small drawers to put clothes in. bathroom light shines on top of head not face.

Ưu điểm: Nice hotel bit expensive for room size and decor

Khuyết điểm: Location

Ưu điểm: Can’t say I liked anything about the property.

Khuyết điểm: Trying to change my reservation to the next day due to a delayed flight was a nightmare. Reservation team member was a trainee and didn’t have a clue! Reception staff not very welcoming. Reception seem to be very bored and stand around chit chatting with Conciege team. Room pictures don’t match the room type assigned! Was advised not to stay in a deluxe room due to building work. Room 625 was a wet room, tiles all grubby and grout staining the tiles. Red wine stains on the carpet. Security following you about and very overbearing! Was meeting a client who parked briefly in the car park to seek directions and staff straight outside abruptly and again overbearing and questioning. Would never stay in this hotel Again I can see why there rates are at £87 a night for a 4* hotel when it’s more expensive to stay in the local BB around the corner as there performance in my opinion is shocking!

Ưu điểm: Hotel is in a diverse ethnic neighborhood with a fabulous array of affordable food choices from across the globe in the surrounding neighborhood!

Khuyết điểm: Hotel is a little far out of central London. Although transit options are nearby, time of travel was longer than average.

Ưu điểm: Clean, not too cramped, great shower.

Khuyết điểm: Too far out. Had to always take two tube lines to reach any destination.

Khuyết điểm: Very minor....but each day we only received 1 coffee cup for morning use, despite leaving a note asking for 2 cups. Finally, on last day, 2 cups were set up. Other than that, all was exceptional! Super helpful and pleasant staff, free wine on Wednesday

Ưu điểm: Loved the reception space..high ceiling etc. Loved the rain forest rain show. Amazing.

Khuyết điểm: Staff weren't knowledge about local restaurants. Parking was a nightmare.

Ưu điểm: Location

Khuyết điểm: Cleanness

Ưu điểm: Big bed

Khuyết điểm: The breakfast wasn’t made clear by the waitress. We pre booked Breakfast (as it was supposed to be cheaper this way £15) yet when ordering were told the cooked breakfast was upstairs only. She didn’t say we could go downstairs and have pastries/muffin first. As I only had a vegetarian breakfast £10 and a coffee it would have been cheaper if I had paid for what I ate!

Khuyết điểm: Didn’t look like the pictures. Charged 3 pounds for room service each time even just when I ordered ice.

Ưu điểm: kindly staff

Ưu điểm: Value for the money paid was outstanding. Many shopping and dining options close to the hotel.Try Liz's Café and Richmonf Pub.Beds were very comfy, room was big. Did get an upgrade for being member in the K west friends Programme

Khuyết điểm: Location is a bit outside city centre, but different tube stations within Walking distance. Very loud music in the bar area near the front desk.

Ưu điểm: Very nice and serviceminded staff.

Khuyết điểm: Maybe to loud music in the bar.

Ưu điểm: Selected as VIP of the day and upgraded to a suite FOC. Suite was fantastic. Huge comfy bed

Khuyết điểm: Bathroom drains smelt a little bit

Ưu điểm: Great hotel, very quiet and clean. Only a few hundred meters from the Shepards Bush tube station. Lots of dining and shopping away.

Ưu điểm: Nothing

Khuyết điểm: The staff were rude and not helpful and the fire alarm went off for no reason why I was trying to relax

Khuyết điểm: They dont tell you until you get there that to enter the spa is an extra £20 per person. My room was £120 for the night and the room was not worth that amount, the room was freezing, even after turning the thermostat to the highest temperature it only got Luke warm. The tv remote didn't work, and at 4am I could hear a group of people talking in the corridor quiete loudly. The lifts are in odd places so you end up walking for ages to get to your room if it's a higher number, 10.25am a cleaning lady just came through the door, didn't knock or anything and then had the cheek to ask me why I haven't checked out yet. Firstly checkout isn't until 11am and secondly why are you questioning me! Not the most pleasant hotel trip for me

Ưu điểm: close to westfield and shepherds bush. far from central line and picadally

Khuyết điểm: the room layout was weird and u couldnt even feel ac working. one of the night we woke up in sweat. had to request a fan. even the technician agreed that the ac location is weird and it will not cool the toom

Ưu điểm: Staff were excellent and friendly.

Ưu điểm: Amazing room loved it.

Khuyết điểm: Parking was one block away you had to stop at the reception wait for the receptionist to walk with you to the parking open the gate , this happened in the way in and out which was really a waste of time and uncomfortable , plus they charged way a-lot of money for it , most of the staff were nice some were extremely rude and tried to show that they are not willing to help but they had too. There is no bell man you had to cary ur own luggage which I understand but to use the handicapped elevator to bring the luggage trolly up and down the main entrance this was something i couldn’t understand , plus the elevator was unplugged to electricity and no one knew how it worked this is something i didn’t like at all .

Ưu điểm: Location

Khuyết điểm: “Garden level” room filled with cigarette smoke every night and every morning. Staff were rude, unwelcoming and showed complete apathy when told about the cigarette smoke.

Khuyết điểm: Poor attention to detail, cheap quality breakfast, uncomfortable rooms and beds, un-attentive staff, dirty and dated.

Ưu điểm: The room was clean and comfortable. The staff were very friendly and breakfast was delicious.

Khuyết điểm: The mini bar was empty and I couldn't find the room service menu.

Ưu điểm: The location

Khuyết điểm: As a long time NH patron I have had my worst experience with an NH hotel. Let's start with the check-in. First, when I arrived at the hotel, the receptionist greeted me kindly, however as per standard protocol I was not offered a beverage while I was being checked in. Second, as I arrived earlier and I had a conference call to do, I ask to check-in earlier to have privacy for my call, I was told I could check-in, but at a 40 GBP surcharge! I asked why is this? she could not explain clearly so I asked to speak with the on duty manager, the on duty came over and explained that due to availability and as per NH global policy a charge is applied to any guest who wants access to the room earlier, mind you it was 11am close to noon. I said this is the first time I have heard of this as I have checked in early at various NH hotels without a fee, ever. I had to agree to this surcharge as the lobby was very noisy and could not conduct my call with the high ambient noise, when I asked the on duty who I can contact to revert this charge or raise a complaint she said "I don't know", how can the escalation path you are given not have answers, very disappointing. Third, after I received my room key, I took the lift and went to the room, in the hallway the carpet was very old and I tripped over (no fall, just a missed a step) a raised piece of carpet. Finally, the second day of my stay, I ask for the room to be cleaned, I had used the ironing board and iron. When I came back later that day, the ironing board was still out on top of the desk along with the ironing board and the rubbish was still not taken out. I decided from this experience that I will no longer be a patron of NH hotels and will raise these issues with corporate.

Ưu điểm: Location was great - in a nice neighborhood with tube stop, restaurants, laundry, and grocery stores nearby. Unable to check in early. The rooms were clean and maids responded to special request.

Khuyết điểm: Hard beds, bathroom grout and other areas needed attention - not up to 4 star rating.

Ưu điểm: We ended up with a 2 floor suite which was very nice but a little bit of a waste as we were only there for one night.

Khuyết điểm: Nothing really

Ưu điểm: Excellent hotel in a good location. Friendly helpfull staff, nice room, good beds. Close to the Piccadilly line for easy connection with Heathrow airport; downtown London within easy reach. Good breakfast. Stayed here before; will stay here again on a future occasion.

Ưu điểm: Really well situated and had underground parking

Khuyết điểm: Rooms were very basic for the price and the parking was over £30 for one that and that apparently included a discount.

Ưu điểm: Wonderful, lovely rooms and hotel. Staff were all so friendly

Ưu điểm: Not much to write about liking the hotel. It's more like a 3 star Howard Johnson motel. For the price I paid, it way too much.

Khuyết điểm: Rooms were not clean. Sink stinks with sewage smell. Shower handle not working properly. Noisy wedding party with loud music past midnight. No ice bucket The room lighting was not good, too dark. Bathroom floor tiles were not cleaned and smelled of

Ưu điểm: The location was the only thing

Khuyết điểm: It was atrocious in every other way

Ưu điểm: The building is clean, staff helpful and the room was lovely and quiet I had a great nights sleep...

Khuyết điểm: The room could do with a lick of paint, looks a little tired and dated...

Khuyết điểm: I am just about to chase them for a £50 excess charge that was added but that they assured me would not actually be deducted off my debit card, it was just in case we had extras (which we didn't) but now checking my bank balance shows they did take it! I am fuming! they assured me it would not be taken

Ưu điểm: 5 mins tube. Modern hotel and clean. Facility’s good as is breakfast

Ưu điểm: We were given an upgrade toa executive room. Very nice.

Khuyết điểm: I was unable to contact them via the phone number on their website after 5 attempts I rand another novotel and was given another number. I also emailed with a query, it took over 24 hours to reply.

Ưu điểm: Proximity to transit

Khuyết điểm: Slow elevators

Ưu điểm: Easy to find. Good car parking

Ưu điểm: friendly staff, great lounge bar open late, breakfast options, location (close to Heathrow Airport and subway in walking distance).

Khuyết điểm: The rooms are too simple for a '4' star appearance (Hostel style), also the floors could use an update.

Khuyết điểm: The room dint seem 'superior' and the gentleman that checked us in was rude.