Khách sạn ở London nằm gần St Katherine's Dock

Ưu điểm: It’s an excellent building with high ceilings and very four seasons style.

Khuyết điểm: You cannot open any windows even I the rooms look Inside the building , so no fresh air which I do find it very healthy, very slow room service after midnight.

Ưu điểm: It’s new; not fully break in in all aspects. But least it’s at basic four season standard. It has potential to improve when staff become more experienced. The spa over all design and jet pool implementation are top of the world in light usage category. I mean number of concurrent user and work load. The pump do not have self cool off timer so it can’t be used continuously for extended time. The heritage I room is grand and super comfortable and functional. Luxury. The food at all day dining provide excellent selection and quality and still within very reasonable price. Hard to find in London.

Khuyết điểm: Staff is not fully trained: 1)up on check in, I had been asked for number of people stay in my room. If I do need to do so, I will book a category that provide extra bed. Though I have tons of luggage as result of a full month travel from snow to beach. 2)when I ask for catch up. The waitress hand over and open on top of table then put it to plate.normally I would have a plate with unopened to serve in most of hotels. Few time I might have it opened before it placed over. Maybe do it near our table just like bottle of waters. But I never experience a pair of hands operate that in front of our eyes and on top of our food. 3)this is a bit disgusting so skip it if you do not ... The man’s toilets over flood and the unspoken material ..... but spa staff placed a working sign at location that you have to reach the point that your foot has already stepped on top of the condemned material to read. This can be totally avoided if they just block the door let to there. 4) a couple was doing unspeakable thing infront of my full family at spa pool. My son told me he reported to staff and didn’t let me know. I discovered it when staff come back for follow up. Nice looking design but not practical: Some grid like design make wall looks nice but hard to clean. If clean too often the grid will be damaged. So no way out. Build quality and material: The shower pipe has multiple location leaking water when volume is moderate. The water in toilet spilled out when flush. The marble on wall is much worse than floor and fractured multiple location. I guess it’s damaged before or during build. The concierge and doorman are excellent.

Ưu điểm: Gym SPA and the very welcoming staff Best ever I experienced

Khuyết điểm: The breakfast is a bit different than what we used to have in other hotels

Ưu điểm: Clean, amazing staff, location, good, house keeping was impeccable

Khuyết điểm: I loved every moment, no complaints

Ưu điểm: Hotel and staff were awesome! Staff super friendly and eager to help with anything! Beautiful state of the art rooms. Will definitely go to another Four Seasons if given the chance!

Ưu điểm: Everything

Khuyết điểm: The was only one issue there was no information about insurance which was 250£ but this is a minor issue the real one that i had to wait for 3 weeks to get it back It’s Truly unfortunate because i told the Reception that I want to pay for the room by visa and I want to pay for the insurance by cash but they mix it all up

Ưu điểm: Very helpful Staff. Especially Kevin Chan.

Khuyết điểm: Nothing.

Ưu điểm: The team is professional and keen to help! The building is gorgeous and beautiful!

Khuyết điểm: Location is bid far

Ưu điểm: Especially we liked the spa, pool and wellness area

Khuyết điểm: There is no shatters from the sun on the rooftop bar

Ưu điểm: Staff Facility

Khuyết điểm: Location not good

Khuyết điểm: Had to wait and hour to be located to our room. Flowers and champagne I requested wasn't in the room when we finally got there. Room was nothing like in the picture

Ưu điểm: Everything

Ưu điểm: The food was fine, plenty of choice at breakfast, both british and asian food on offer. Mainly asian food in the restaurant for dinner, although receptionist implied there was ample choice of european food. The location and view over London is fantastic. Rooms beautifully appointed.

Khuyết điểm: The service at breakfast was appalling, plenty of friendly staff. However the system is dreadful. Waited 15 minutes for tea and coffee then the order was wrong. the toast we ordered at the same time as the drinks came after 30+ minutes, too late to eat with hot food, and when it arrived was cold and hard like toast when it's been hanging about for several hours. The receptionist had said he would book us in for dinner, however he didn't, fortunately they managed to fit us in. The service for dinner was as poor as at breakfast. Over 25 minutes wait for our drinks - which should have been apperitives, during the time we waited the neighbouring table had been served 3 times! Our drinks arrived with the food. The food itself was ok, pricey but we expected that for where it was. It was a special occasion 50th wedding anniversary and birthday but although we had mentioned this, no offer of anything to celebrate which is what is the norm in every other restaurant I've been in. On checking out all the above was mentioned to the receptionist and she did then eventually remove the service charges. All this did colour our stay - it was a one off very expensive treat for 2 special occasions - the hotel and room facilities, cleanliness etc were excellent but the experience was spoiled by such appalling service.

Ưu điểm: Daniel the Manager was so Helpful. An asset to them.

Khuyết điểm: Rest of staff where not so helpful. Which was because we had had a couple of drinks clearly. But we where in no way abusive or aggressive. Just needed a place to stay instead of getting a taxi 150 miles home. Because of missing our train. I understand the high class place we where in just thought it could of been a bit easier

Ưu điểm: Perfect views and exceptional customer service

Ưu điểm: The service was outstanding from the moment we stepped out of our vehicle until the following afternoon when we left. We could not have asked for anything more.

Khuyết điểm: There wasn't anything not to like.

Ưu điểm: Friendly staff, Excellent location

Khuyết điểm: The hot breakfast was COLD

Ưu điểm: Breakfast superb (but coffee was Americano-ugh). Also available Chinese And Middle Eastern breakfast to try next time. Dinner choice and quality very good

Khuyết điểm: Wine list eye-wateringly expensive. Service slow-dinner took over 2 hours

Ưu điểm: The whole experience ,customer service was exemplary, the room was immaculate and views were awesome, would thoroughly recommend staying there again

Khuyết điểm: Nothing itn was a seemless vist ,we had no complaints

Ưu điểm: Staff were very attentive and the views were fantastic

Khuyết điểm: The location and views

Ưu điểm: Stunning views, huge luxury bathroom with freestanding bath overlooking the city. Very comfortable bed, every comfort provided, even a warm towel when you finished swimming!

Khuyết điểm: Bar was quite expensive, but was to be expected

Ưu điểm: Service, staff, room, views and excellent communication

Khuyết điểm: Everything was outstanding, we had an amazing time and felt very special on our 25th anniversary celebration. Thank you

Ưu điểm: Stylish, convenient and not too expensive.

Khuyết điểm: No options of pillows - a standard option in most modern hotels - sleeping is the most important part of the stay and pillows are a big element to confront when sleeping, which varies from person to person.

Ưu điểm: The bed was very comfortable.

Khuyết điểm: The hard boiled eggs were most definitely not organic. The smoked salmon was not cut thin enough. Little too pricey.

Ưu điểm: Liked The large bed , the large tv , the style , the concept of the large visually interesting downstairs friendly lounge /diner open 24hrs , nice menu but bit limited ! Liked all the books! Liked being allowed to extend stay to 4pm for a £30 fee . Staff mostly helpful and friendly . Did eventually have a good rest there :) thank you for our stay

Khuyết điểm: Room had an artificial smell as can’t open windows, air con temp didn’t seem to change when we set it to lower ,not sure how many days wd like to breathe that recycled air , initially didn’t appreciate lack of room kettle but we did enjoy the experience once downstairs in communal lounge . Downside if Climate concerned as all mainly plastic artificial materials , apart from books !

Ưu điểm: Location and design on interior space (simplicity) was a pleasant surprise.

Khuyết điểm: ipad functions for the room control lights, tv lacked of user friendly environment and response speed

Ưu điểm: Bar, bed and location

Khuyết điểm: Price could be better but is London

Ưu điểm: This is a very progressive hotel! You check in and check out using a self-checkout station, which saves tons of time! I found many creative things during my stay! You will be amazed how user-friendly everything is! The views from the 'cloudM' rooftop bar is just stunning! There were many reminders throughout the hotel to check-out cloudM rooftop bar, so I did not forget to do that!

Ưu điểm: Great breakfast with wonderful coffee. Room was quiet and the view of the Tower of London was amazing.

Ưu điểm: Clean, comfortable, stylish, quiet, and a convenient location.

Ưu điểm: Breakfast was good. Room was very convenient and comfortable

Khuyết điểm: Check in process took long as something went wrong with booking through booking.com. Manual check in not very fast

Ưu điểm: Really nice comfy, clean and modern rooms. Perfect for a short notice stay in London.

Khuyết điểm: A little bit pricey for a last minute stop over

Khuyết điểm: The self serve check in didn’t go smoothly and took 20 mins..to the point that the staff member that helped offered coffee because it took so long!

Ưu điểm: Design and decor, beds and smart room

Ưu điểm: Great location. Comfortable room and good WiFi

Khuyết điểm: Expensive. Complementary minibar was not restocked on several occasions and we had to complain.

Ưu điểm: We were surprised by an upgrade and what a room it was. On a corner with views over the streets. Great facilities and a really comfortable bed. Modern rooms in a wonderful building.

Khuyết điểm: Only thing really wrong was the distance from the elevators to the room but exercise is good for you.

Ưu điểm: The breakfast was very good. Staff over-the-top friendly and eager to please. Room was quite basic and spartan, but very clean, comfortable and quiet.

Khuyết điểm: The ancient pipes whined like sad puppies every time I used the sink, but I got used to it!

Ưu điểm: Second visit in as many months. Fantastic staff as before. Food and drinks very good. Ambiance is fantastic. Can't wait to come back again.

Ưu điểm: Cleanliness

Khuyết điểm: Noisy drunk clients in next room

Ưu điểm: The stuff is great and friendly. The location is excelent, few steps from the ungerground. The hotel and room are looking great and comfy. You have free coffe and drinks in minibar what is very friendly. USB chargers everywhere around the room. A huge TV if you need with apple screen share feature.

Khuyết điểm: King room is like a normal room in other hotels regarding size and features. The heating was not working (in fact it was cooling), so we received a mobile heater. There was no bath, only shower (in a King room).

Ưu điểm: The service is amazing. Very thoughtful. We traveled with our son and they surprised him with a coloring book and pencils which was placed in the room. We would definitely stay here again!

Khuyết điểm: I can’t think of anything

Ưu điểm: Very nice hotel.

Khuyết điểm: The breakfast could be better. If I stay again I wouldn’t include the breakfast. The eggs were slimy and undercooked. No meat options for those that’s don’t eat pork. Could’ve offered waffles and pancakes, more breakfast staples.

Ưu điểm: The staff were incredibly friendly and helpful where they could have been.

Khuyết điểm: The beds were uncomfortable and personally too soft as I have had surgery on my lower back. One feature was high speed internet but I had real problems connecting while I held business conference calls in my room which in the end lead to me having to host them via my own internet hotspot.

Ưu điểm: Stunning hotel, amazing staff, nice decor, and very comfortable bed. We arrived early in the morning and to my surprise were able to check-in to our room right away. I was also pleasantly surprised to be 'guest of the day'! We received a small chocolate platter, a couple of vouchers, and very attentive staff making sure we were comfortable. Very pleasant stay!

Ưu điểm: The staff were amazing all the way through from our check in experience to leaving the hotel. Waiting to check in we received a glass of Prosecco at check in we were given a free upgrade. The rooms were very clean with all amenities up to a great standard. When heading out in the evening in the reception area there were canapés and wine for guests. And the next day when heading out to explore the city we were given advice and even offered an umbrella in case it rained. Sometimes it’s the small things that count!

Khuyết điểm: Navigating your way around the hotel can be a little confusing.

Ưu điểm: Quiet rooms, good air-conditioning, superb buffet breakfast, complimentary wine in lobby from 6:00-9:00 PM, and complimentary non-alcoholic beverages and snacks in room.

Khuyết điểm: No swimming pool; hallways with heavy and hard to open double security doors.

Khuyết điểm: The floor in the shower is very slippery when you’re taking a shower. We almost fell a few times in the shower.

Ưu điểm: Staff read our request and made sure to let us know that they got the right room. The view was amazing and the room was super comfortable.

Ưu điểm: Great price, great location and lovely clean rooms!

Ưu điểm: Easy acces from tube,or bus. excellent base to tour london from ,, quiet ,no noisey guests or ouside noise . local resturants and tourist atractions.friendly helpful staff.

Khuyết điểm: there was nothing that I did not like , we have stayed here 4 times before. so knew what to expect .

Ưu điểm: Great location, quiet clean room

Khuyết điểm: All good

Ưu điểm: Great location only a minutes walk from the tube, the hotel is very clean and modern and the staff very nice too

Khuyết điểm: Nothing

Ưu điểm: very good position, the room was very clean

Khuyết điểm: forse la camera era un po’piccola

Ưu điểm: There was an excellent breakfast buffet! We enjoyed the stay very much.

Ưu điểm: The hotel is clean modern and inviting

Khuyết điểm: I booked a city view room as it was our wedding anniversary and ended up with the building site view. Not worth the extra for the view but it’s a lovely hotel, clean ,modern and very well located . Would highly recommend staying here just don’t waste your money on the city view room. Would definitely stay again.

Ưu điểm: Good location, modern and clean interior.

Khuyết điểm: Room was not as big as expected. I booked two rooms in advance but one dropped off the booking and they had allocated it to someone else. As such we were given new rooms and were doubles rather than queens.