Khách sạn ở London nằm gần sân bay The Shard

Ưu điểm: The staff were very friendly and helpful. Everything was very clean. Nothing was to much trouble .

Khuyết điểm: It was odd that we played bar game on the fri evening and my husband was given the sliders no problem, but when our guest (who was staying in the hotel too) went to play on the sat night he was asked to leave a £10 deposit .

Ưu điểm: After reading so many reviews I was expecting bit more from this hotel. I felt like its somewhere between 4 star to 4.5 star hotel. I didn't have too many complaints, everything was smooth from check in and out taking only 30 seconds to comfortable beds etc but i think having lived in other 5 star hotels it felt like little bit less than I was desiring for.

Khuyết điểm: The room was clean but may be the room layout was not up to my liking. I felt it was darker with less lighting and dark layouts

Ưu điểm: The hotel was trendy, modern and comfortable. Located only ten minutes walk to Liverpool Street station the location was very easy to get to and handy to bars in Shoreditch. The staff were all incredibly polite and helpful and made the room extra special for my patterns birthday. The room comes with mood lighting, a scent and a Nespresso machine. The aviary rooftop bar has a cool vibe with a DJ at the weekend & great views of London.

Khuyết điểm: The bathroom floor looked like it had splashed on it although the rest of the bathroom was spotless.

Ưu điểm: Everything!

Ưu điểm: Luxurious rooms with every amenity. Huge range of restaurants and bars. Health and fitness options - loved the 20m indoor pool and hamman. Great staff - friendly, welcoming and efficient. Wonderful renovation with blend of old and new.

Khuyết điểm: Despite the number of different restaurants the room service menu is quite limited. Movie selection on in room TV is difficult to browse through. Some areas on our floor (floor 2) had quite a strong "smoked food" smell, assume from the kitchens. Took a bit of fiddling to work out the light switches / dimmers in room.

Ưu điểm: They thought of everything! They had absolutely every amenity you’d ever want already in the room. The room service was delicious and fast! Honestly, I’ve ordered room service at more hotels than I could ever count and this was some of the best and the quickest.

Khuyết điểm: I stayed at the Ned on a Saturday night so the bar/restaurant area downstairs was extremely busy. This in turn caused quite a bit of noise. My room was quite low, so maybe if you have a room on a higher floor the noise won’t be an issue. Honestly, it didn’t bother me one bit, but I wanted to mention it as it might throw some people off guard. They do supply ear plugs in the room.

Ưu điểm: Rooms were clean and refreshing...bathroom shower was amazing.

Khuyết điểm: There was no business center to print your own boarding passes or tickets to attractions.

Ưu điểm: The location.

Khuyết điểm: I stayed at this hotel with my mom for 5 days while on holiday. I don't recommend it. It's overpriced for the amenities provided. The pool is mediocre: it's very small and only good if you have restless children (there's only 5 lounge chairs). The gym was ok. Twice the cleaners did not come to our room as required, and we even ran out of toilet paper because, when the cleaner did come, she did not leave any toilet paper! There's free wifi which was good and the many tv channels. The location is basically the main attraction. My 2 cents is that find a hotel without the gym and pool, and go for the location to save money. And find a hotel with reliable cleaners that speak at least basic English. None of my cleaners spoke any English and did not understand words like toilet paper...

Ưu điểm: Modern room with all the gadgets. Nice staff and feels very new and clean.

Khuyết điểm: Ironing board and iron awful! Quite small room and no full length mirror apart from next to bed where you can't see. No dressing table to sit down to put on make up or dry hair etc

Ưu điểm: the room the whole set up how everything was so close to get to,

Khuyết điểm: nothing it was all perfect, not dorchester but perfect

Ưu điểm: Excellent location

Khuyết điểm: Uncomfortable ironing board

Ưu điểm: The location of this hotel is unbelievable! It literally sits right on the Thames river, and the view of the Tower bridge is stunning!! Not to mention it’s incredibly beautiful on the inside, it has fantastic amenities and the restaurant inside is wonderful! It’s also a very simple walk across the bridge to the other side to get to the Tower of London and a plethora of other restaurants and shopping venues. The cost was incredibly low for what type of hotel this is, and I will absolutely recommend anyone to stay here for a gorgeous and accessible view of London!!

Khuyết điểm: The parking garage is relatively small, so if you’re driving in your own car on the weekend, be aware. We had a hard time parking.

Ưu điểm: Location

Khuyết điểm: Service, cleanliness, housekeeping

Ưu điểm: I would never recommend or go back to this hotel. Horrible value should have stayed at the Four Seasons for an extra 50.00 a night

Khuyết điểm: This was one of the worst hotel experiences I've had in a very long time. The hotel was very poorly represented about who they are as a brand, quality of hotel, and by far not valued at 4 or 5 stars as they claim to be. Our first room was a deluxe with tower view. The carpet had tears in it, we had a leaky faucet, and later that evening we discovered the air conditioning didn't work. After many discussions with the front desk their solution was to move us to a twin bed room and put a fan in the room to cool it down. While moving our bags at 11;30 PM the bellman told us this happens quite often and they don't have maintenance on staff anymore. Having worked in hospitality and hotels all my career this is a clear sign to me that the hotel doesn't value their service levels. When having a hotel of over 700 rooms without maintenance on staff you're going to consistently have unhappy customers with service failures. I urge them to put this job back on payroll as it will help your service records considerably. After 3 phone calls the manager on duty Marga was helpful and compd breakfast and upgraded us to a suite the next night. These are all nice but it seemed like we were having to explain to them they needed to do something rather than them being apologetic about the horrible situation of our room and the huge inconvencice.

Ưu điểm: The view.

Khuyết điểm: Frig in room.

Ưu điểm: Staff friendly

Khuyết điểm: Noise from wedding music way after midnight. Slow check in and check out

Ưu điểm: the view of the tower extremely nice service (besides check in) proximity to a supermarket, tube

Khuyết điểm: the room is outdated and clearly needs painting job the hotel lobby smells! the room is very small

Ưu điểm: nothing

Khuyết điểm: crazy hot place , slow elevators , old and stinky place , did not we say hell ?

Ưu điểm: View was amazing, great location

Khuyết điểm: Had a problem with A/C quickly supplied a fan.

Ưu điểm: I began laughing and celebrating my good fortune the minute I opened the door to my room at the Tower Hotel. The wall opposite the door had a large picture window with the most incredible view of the wharf and Tower Bridge! I couldn’t believe how wonderful the location of this hotel was and how nice my room was. A short walk to the bridge itself, the Tower of London was next door. A short walk to the Tube station and a sightseeing boat that boards in front of the hotel. Friendly, competent hotel staff and a comfy room. You’d think it would be noisy so close to the bridge, but not a problem. Good blackout curtains too! Great stay!

Khuyết điểm: Hotel breakfast was fine, but there are also good options on St. Katherine’s Docks just behind the hotel. There is also a Tesco store and a Starbucks for even more options. Both are within the block of the hotel.

Ưu điểm: The location and views provided by The Tower are perfect for touring London!

Khuyết điểm: Significant amount of outside noise, at second floor level. Beds very uncomfortable.

Ưu điểm: The rooms are very quiet for a london hotel, both times I have stayed here I have had a room looking over St Katherine's Dock with very little traffic noise

Ưu điểm: Location excellent

Khuyết điểm: just smelly drains in bathroom

Ưu điểm: The view from the room was fabulous, room was comfortable but outdated and shabby.

Khuyết điểm: No tea coffee facilities in rooms,had to stay in older smoking room which still smells of stale smoke but great view from 7th floor .rooms need updating.could be a fantastic place in its position with serious update.

Ưu điểm: Nothing in particular, all very average.

Khuyết điểm: Arrived at hotel approximately 12 noon. Were told room not ready until 2 pm but we could upgrade for £50 to a room that was ready, as we had an appointment in Knightsbridge at 1.30 we decided to accept the offer. Whilst checking out heard two other people being offered the £50 upgrade. We had booked and paid for a de luxe room we were "upgraded" to a de luxe room which supposedly had a larger bed and a river view. Sounds like a scam.

Ưu điểm: friendly place and close to the places I was planning to visit this time. We had an excellent meal at a great price in your restaurant.

Khuyết điểm: The heat in the bar. I asked for it to be turned down but the staff couldn't

Ưu điểm: The view, friendly service

Ưu điểm: Location

Khuyết điểm: Rooms dated; check in not efficient - had to go through the check-in twice, on arrival at front desk [11:30 am] then on actual assignment of a room {13:30]. Rooms fair but tired and dated decor, wood frame windows need replacing, latches failed to keep them open for fresh air; - not up to standard of Guoman Cumberland Marble Arch by a long shot - which was what was expected and 'advised'

Ưu điểm: The room was clean and comfortable with good views overlooking the Thames

Ưu điểm: nothing

Khuyết điểm: rooms were shabby and dirty

Ưu điểm: view from hotel room

Khuyết điểm: a number of things in my room didn't work. bed was incredibly uncomfortable

Ưu điểm: If you're visiting London, you aren't going to spend much time in your room and shouldn't pay for more than you need. This hotel was an excellent value--modern, clean, comfortable rooms and extremely helpful staff. We chose a windowless room, the small, cozy space was exactly what we needed and more.

Ưu điểm: Loved the location and the rooms were very nice, seemed brand new. Nice having a private shower for the small size, but overall felt very cozy.

Khuyết điểm: Nothing really

Khuyết điểm: The pictures of the rooms are deceiving.

Ưu điểm: Staff was fantastic!

Ưu điểm: Great cafe

Khuyết điểm: Insanely small room with AC that barely worked.

Ưu điểm: The beds and bathroom were comfortable. The satélite tv was good. The staff is very friendly. The location is excellent. Within walking distance to soho and Covent Garden.

Khuyết điểm: The room is extremely small. No closet or room to walk around. There is only about 5 feet between the beds and the bathroom. Only 1 person can move around at a time. After the 1 day got the hang of it and made it work. The bathroom and room is divided by frosted glass. It did not provide privacy for families.

Ưu điểm: The staff was great. Rooms were spacious. Luxurious. Location was amazing.

Khuyết điểm: I loved it.

Ưu điểm: Friendly staff, modern room, good location

Khuyết điểm: Reception tried to upsell us to a better view! Breakfast was £20 per person! So easy to eat for much less on the town. Room was hot without a decent temp control option. Will stay elsewhere next time.

Ưu điểm: The club lounge staff were excellent and very friendly. The location of the hotel was close to everything.

Khuyết điểm: The taxi service was very limited due to road work. The hotel seemed to be understaffed. We requested a late check out and were given a 2:00pm checkout only to be called twice and had housekeeping come into the room while I was getting in the shower . They let us know that their next guests had already arrived and were waiting for the room. Our stay included airport transfers and we had given them all our flight departure information, but on our departure day they had not arranged transportation and we had to just pay for a taxi ourselves. The hotel felt like it needed more organization . The hotel is in a historic building and the walk from the lift to our room was very long. The lifts were also were creaky and half way during our stay one lift quit working.

Ưu điểm: Excellent! Wish I could stay more often

Ưu điểm: The location, comfort and ambience were second to none.

Khuyết điểm: The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel

Ưu điểm: I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed.

Khuyết điểm: I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.

Ưu điểm: Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds.

Khuyết điểm: The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.

Ưu điểm: close to all the things London has to offer

Khuyết điểm: spa pool and surrounds should be renovated

Ưu điểm: All the staff were extremely polite and helpful. The room was generous in size, certainly for London.

Ưu điểm: I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.

Ưu điểm: Staff was polite, restaurant staff excellent, the room was confortable and quiet.

Khuyết điểm: The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room

Ưu điểm: Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.

Ưu điểm: It was very peacefull great place to relax

Khuyết điểm: no

Ưu điểm: comfortable beds. big spacious rooms. clean bathroom. newly decorated.

Khuyết điểm: noisy heater/air con. why can't there just be radiators?

Ưu điểm: It is a very clean hotel with onsite restaurants. I enjoyed the pool and spa.

Khuyết điểm: I had to walk through the lobby to get to the spa from my room because of the room location.

Ưu điểm: The location was amazing!

Khuyết điểm: The air blew warm air so it was quite stuffy.

Ưu điểm: Loved everything about this place from the super helpful and friendly staff to the pool and decor. Complimentary Breakfast was plentiful; hotel was close to the Tube.

Khuyết điểm: Wish the pool hours were extended for older children, as my 10 year old was limited. The meal we had in the bar wasn't great but I found that to be the case in general with food in England.

Ưu điểm: The rooms were perfect with a gorgeous view, and the staff couldn't have been nicer. Highly recommend

Ưu điểm: Location near tower hill is perfect place to get around London

Khuyết điểm: Had to call to get room cleaned late in the day

Ưu điểm: The location is steps away from Tower Bridge, Tower of London and the tube. The staff was friendly and professional. Property was clean. Service to the room was done well and timely. With London just outside the door, we did not eat at the hotel. Did have a drink and everything was fine. We were there for a four night stay so I thought we should have had a better view from the room but since we were out early and back late, I guess it did not matter as much with this stay. I would stay here again.

Khuyết điểm: Not much to dislike. It was a nice stay.

Ưu điểm: Great location for financial district and public transportation! The staff was helpful, especially when I arrived early morning for meetings.

Ưu điểm: Pleasant room

Khuyết điểm: Our room didnt have a particularly nice view.. Outlook underground/tube train. Room was quite small compared to usual double rooms which we have stayed in.

Ưu điểm: The hotel was in an ideal location for our recent trip to London.

Khuyết điểm: I asked for late checkout which was agreed and then a call to remind me one hour before. The call did not come and I was charged for an extra hour!

Ưu điểm: The location within the city was excellent. great views of the Tower and Bridge. Staff were very helpful and polite.

Khuyết điểm: I did expect a little more from its 5 star rating. the beds were not turned down at night and some items I ordered as room service were not cleared away until we checked out

Ưu điểm: The staff were pleasant and it was nice to have access to a pool

Khuyết điểm: Pool could have been open longer hours and spa services were prohibitively high in price

Ưu điểm: One of the few hotels that actually had a pool and sauna etc.

Khuyết điểm: The view, unlike the website pictures I got the view of a building and railway line. I then learned that I had booked a standard room and not executive.

Ưu điểm: Excellent value for money. I requested some extras as a surprise for my fiance's birthday and everything was dealt with perfectly by customer services at the hotel. We were also offered an upgrade to an executive room for only £30 and had a fab view of the Tower of London.

Khuyết điểm: None

Ưu điểm: Clean hotel, good facilities, nice rooms, good shower, upgraded for free upon arrival.

Khuyết điểm: Check in felt a little like they were still trying to "sell" something to you despite you already having booked the hotel.

Ưu điểm: Lovely hotel, Top location especially for Tower of London etc....right next door Pool and sauna/spa/steam room outstanding

Khuyết điểm: Tube closed for engineering works happens regularly on the weekend nearest tube is Bank £6 in cab. Also the hotel blocked £150 on my card and then took the £100 room fee but still have not unblocked the £150 deposit. Poor

Ưu điểm: Good Location for City visits Nice Sushi bar!

Khuyết điểm: Small rooms & very expensive breakfast (not sufficient value for money)