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Breakfast not good
Breakfast, odor of the room.
Provide adjoining rooms as advertised. Better guest relations assistance. The GM is totally absent and uninvolved in hotel operations. Called twice for extra towels that never came.
Sky sports, Sky Movies on TV. Reasonably priced room service.
Didn't feel mattress to be very comfy.
Not worth your money
The only thing good about this hotel for my situation was the location.
Reception at the front desk were poorely skilled. Absolutely no communication between them and the customer about how the room is/was going to be. I paid for a room which I thought I was going to receive a decent room with a view. Instead I got a dark closet room with a very small window of the inside of the building, was not worth the ridiculous price per night. I would compare my room to a youth hostel, pretty much just a place to lay my head, nothing more, nothing less.
Quiet, clean, reliable, great location
A bit expensive
Friendly,nice rooms, great location,
Music at the bar finished to early
Go to hotel
Great location from this clean and well maintained hotel. Has a high end feel but at reasonable prices.
Sometimes it can be too popular but the hotel copes well and the staff have always been cheerful and courteous.
Great great great wonderful hotel
Bathtub was awesome. They had outlets for US plugs too.
It was just average to us. Nothing impressive.
It was again, fine. Nothing terrible either.
Perfect business or leisure hotel!
Breakfasts were fantastic and location was excellent!
The lighting system requires a sense of humor. It is very easy to mistakingly turn out the lights on someone in a different room. You may want to bring a flashlight
Excellent location friendly staff
Cleanliness of my room
The studio room was superb and also the view from the room. The location is perfect.
The staff at check in. There was litter in the room.
Very helpful staff.Very clean. Perfect location for quick wkend trip.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities
Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous.
Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room.
Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
New, well appointed, comfortable, convenient.
Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
Excellent concieage. Beautiful location. Beautiful Hotel.
Front desk hard to find. Electrical problems in first room. Water leak in second room with fixtures in the bathroom not properly installed. 1st room had bathrobes 2nd did not. Room service / service in general was extremely slow. Checkout was a nightmare and we almost missed our flight.
Room was amazing - roomy, well equipped,decor fantastic, beds comfortable, shower cubicle in bathroom makes such a difference - staff very helpful - wow factor as you enter the hotel and again when you enter your room - even the lifts deserve a mention
When I booked the room the website said "upgrade, if available and free bottle of wine if booked before 21 May" also bottled water was included in my booking. No bottled water was made available until I asked, after I pointed it out from my booking confirmation, and then I got 1 bottle with 1 glass - it was so much hassle that I just brought my own bottled water in (and when I checked out I was charged for the bottle of water I had from the hotel). The free bottle of wine did not happen - when I asked at reception about the room upgrade and free bottle of wine I was told that we had an upgrade but there was no reference to a bottle of wine (unfortunately the booking confirmation did not mention upgrade or bottle of wine!!!!!!)
Tọa lạc tại trung tâm Luân Đôn, Park Plaza Westminster Bridge London cách Chợ Sách Trung tâm Southbank và Bảo tàng Florence Nightingale vài bước. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ trả phòng cấp tốc và báo miễn phí ở sảnh.
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