Park Plaza Westminster Bridge London

The check in was horrible and the staff borderline rude. I arrived early and was told that I would get an sms when the room was ready. 1 hour after check in time I still had not heard anything and when I checked the room was ready. The room had a good size but the bathroom was not clean. On check out day The cleaning lady came at 08.15 wanting to enter the room, she came back again and tried the same at 0900 and at 11.15 (check out was at 12.00) two of them actually made their way into the room, and when they saw me they asked if I was checking out. Given that the door was locked from the inside and check out wasn’t for another 45 minutes I do not see how they can justify entering the room. At the time I was changing and on my way to leave and having that conversation was just surreal.

It was in a central location

The staff were very rude and unhelpful, made me feel like a criminal when I didn’t show up to book in without my passport even though I was never told I needed this! I’ve never had to show a passport on arrival in my life and I’ve travelled all over the world! They wouldn’t let me check in and I had to wait until my partner arrived who is from the UK to have a word with them. They put us in a disabled room and neither of us are disabled, there was no email to say we would be in this room. We complained about this but still had to spend a night in this room, the next day we got moved and the room was so much better! The disabled room was terrible and I feel for the people that do have disabilities and get given these rooms!!!