London Marriott Hotel County Hall

The club lounge staff were excellent and very friendly. The location of the hotel was close to everything.

The taxi service was very limited due to road work. The hotel seemed to be understaffed. We requested a late check out and were given a 2:00pm checkout only to be called twice and had housekeeping come into the room while I was getting in the shower . They let us know that their next guests had already arrived and were waiting for the room. Our stay included airport transfers and we had given them all our flight departure information, but on our departure day they had not arranged transportation and we had to just pay for a taxi ourselves. The hotel felt like it needed more organization . The hotel is in a historic building and the walk from the lift to our room was very long. The lifts were also were creaky and half way during our stay one lift quit working.

Location and appearance.

The primary lounge in the hotel was occupied by a private affair...fine. But the secondary lounge was not properly staffed and our service was extremely poor. When I pointed out the poor service they did comp our two gins.