Grange St Pauls

Great location and staff attitude

Room was a little too warm and found it difficult to change temperature

I loved the location of the hotel, very central and perfect for the evening planned. The room was spacious and the bed was extremely comfortable. I liked the loby and the lift was very cool, the auditorium was fun.

I was frustrated that when ordering a bottle of prossecco for the room, the member of staff bought a card machine up and this did not work. He was then in the room for over 20 minutes asking us to repeatedly pay for the bottle. This however still did not work and said we could settle this with our bill at check out. We were then called 30minutes later and asked to come down and pay for the bottle. This was very very frustrating as this was around 1am, which as you can imagine we want our privacy and im sure it could of waited until the morning. This was then paid at check out, which I thought as a gesture of good grace they may have waived the charge or even the 'tray charge' which adds on an extra 5 pounds to ANYthing ordered at room service (which is ridiculous anyway). I found the whole situation and experience of this quite unprofessional and frustrating.

Professional reception staff.

The bar man was closing up when we arrived back at the hotel after a late night. I appreciate that his shift was over and that he was probably tired, but he was rather rude and sarcastic when my friend asked if we could get a last drink. I would also like to add that we weren’t drunk or loud or rude ourselves. We are 3 ladies in our 40s. Also didn’t like the cost of breakfast on top of the room cost. £18 ‘reduced’ with our booking from £25. For a regular hotel buffet? Extortionate! We ate elsewhere.

Location for our purposes for being in London

The house bar didn't have any chilled white wine, or any white wine for that matter on a Friday afternoon?Simply not good enough. When we asked for the bar staff to get some from another of their bars, they then wouldn't sell it to us by the glass. We walked out and took business to a local wine bar where we then ate - business the hotel would have had. We also waited well past check in time of 3pm before we were finally allocated our room,which as it turned out was a wheel chair friendly room which felt to us like it was the last one available?