Khách sạn ở Osaka

Ưu điểm: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Khuyết điểm: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Ưu điểm: Views of Osaka at night

Khuyết điểm: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Ưu điểm: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Ưu điểm: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Khuyết điểm: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Ưu điểm: Excellent！Location is very good!Staffs are friendly and helpful! I will choose again. Thanks for Marriott give me such a memorable honey moon~

Ưu điểm: Location and service

Khuyết điểm: Price

Ưu điểm: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Khuyết điểm: High price, can not count into Marriott points

Ưu điểm: - professional & polite Staff - breathtaking views - large rooms

Khuyết điểm: None

Ưu điểm: Great location Good view Friendly staff Clean room

Khuyết điểm: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Ưu điểm: Fantastic views; nice decor in room; big lux bathroom; impeccable service.

Khuyết điểm: Reserved a room with 3 twin beds that I thought (from pictures) would be equally sized and comfortably spread out in the room. Instead the 3 bed was more like a “luxury” cot or roll away pushed up against the window.

Ưu điểm: The whole experience.. the staff the welcoming and helpful attitude

Khuyết điểm: The address of the hotel wasn't clear (it was in the mall)

Ưu điểm: The free rental sections. Wide selections! Massage chair was great.

Khuyết điểm: Nothing.

Ưu điểm: Good breakfast, (fruits were also served), very kind and helpful staff. The hotel is about 5 minutes walk from the shopping street heading to Dotombori.

Ưu điểm: I love how the hotel have a different event on every night. From mini games to how to make sushi. Everything was available and after a long day there are free massage chairs in the lobby. Free alcohol and food at night was also delicious. Location was in a good spot. Nothing bad really.

Khuyết điểm: All good

Ưu điểm: The hotel is within walking distance to train station. Massage chair, computer and printer is provided free for guest at the lobby area. Whole day free coffee and drinks. Supper is provided every night at the coffee shop with noodle and liquor or beer . There are so many nearby shops and restaurant around . Family Mart is just beside the hotel. 5-10 mins walk to Shinsaibashi shopping street.

Khuyết điểm: Nothing to complain about this hotel.

Ưu điểm: Good location , excellent staff and good ramen

Khuyết điểm: Nothing

Ưu điểm: Free WiFi- free ramen - free umbrella usage during rainy day- good location- early check on

Khuyết điểm: The view and the size of the room

Ưu điểm: Everything the staff were amazing.

Khuyết điểm: Nothing

Ưu điểm: Friendly staff and quick service Good location

Khuyết điểm: No stairway to help easier communication to low floors Not enough space to serve breakfast Noisy and messy Chinese guests No on san bath

Ưu điểm: This is a thoughtful, delightful, value for money hotel in a very good location minutes away from Dotombori. From the very efficient reception taking care of the bags and introducing us to all the facilities, to the free ramen and beer in the evening for supper, this place is a real find. The staff are all so friendly and helpful. The umbrellas provided (again for free) were a god send for us for a wet June day in Osaka!

Khuyết điểm: Nothing. The rooms are a little small, but not unexpected for such a central location. And the free things (like the massage chairs in the reception and the activities in the afternoon) meant we didn’t really need to spend too much time in the rooms apart from sleeping).

Ưu điểm: The staff was very kind and helpful. The included amenities made this hotel an ideal choice! Free pocket wi-fi, free bikes, free umbrellas, free massage chairs...just great! A hotel that actually gives you everything you need and doesn’t up-sell for every little thing. Location was ideal too - walking distance from shopping and nightlife, but off the main drag enough to feel cozy. Highly recommend!

Ưu điểm: Great service and location. Nice room. Fun activities at hotel.

Khuyết điểm: We had three incidents during our four night stay. First, we found a cleaning cloth inside one of our bags! Second, cleaners “accidentally” took my kids AirPods. When we informed the staff that we can see that they are still in the building just not with us, they were found!!! Finally, at check in on ~14:30, we were told that we have to wait 30 minutes for our room; when the staff was pressed, the room (including the extra bed) became ready in a moment!!

Ưu điểm: Normally I leave comments in detail. In this case all I can say is this hotel is amazing! Modern design, excellent service, new facilities, and superb location, this hotel is a must for travelers to Osaka.

Khuyết điểm: The first floor concierge is on the taxi side, so sometimes customers entered from the other side is unnoticed.

Ưu điểm: Delicious staff, very clean room, wonderful view of the city!

Ưu điểm: everything is nice

Khuyết điểm: nothing

Ưu điểm: Views, location, staff and quality excellent

Khuyết điểm: I wanted to pay when I made the reservation but, the only choice was "pay at the property". This has to be optional. I wanted to be able to pay whenever I want through booking.com.

Ưu điểm: Very friendly staff, excellent hotel facilities, excellent location, modern smart control panel in room, covered swimming pool, very nice spa

Khuyết điểm: Nothing

Ưu điểm: Fantastic view and new hotel 2 years old

Khuyết điểm: Nothing

Ưu điểm: Roberto the concierge went above and beyond to assist us. Everyone that worked there was incredibly helpful and friendly. The view was impressive. The room was luxurious!

Khuyết điểm: Would like vegan options at restaurants.

Ưu điểm: Everything was perfect and consergerie staff was awesome and helpful. Views are extraordinary.

Ưu điểm: Location was great and facilities and breakfast fab!

Khuyết điểm: Bathroom was very small

Ưu điểm: The atmosphere and ambience, ease to book and make the payment. The aesthetic image of the Hotel and how to use the space to invite customers to share the space together, for example the library coffee area and entrance sitting area with the fire was beautiful use of space.

Khuyết điểm: The breakfast variety had one non-gluten options. Otherwise the variety was very impressive for the price point.

Ưu điểm: Good location, the staff very helpful

Ưu điểm: The hotel is near subway station and literally hundred of restaurants and shop. The staff is very nice. Thanks

Ưu điểm: Excellent location. Beautiful boutique hotel. Friendly and helpful staff.

Khuyết điểm: Size of the rooms.

Ưu điểm: Amazing location and even better staff. The building is beautiful in design and concept and the stay was very enjoyable

Khuyết điểm: The room we stayed at was a little tight in terms of space.

Ưu điểm: The location is very nice.

Khuyết điểm: I didn’t like that the cooler was pushing air directly onto the bed. Therefore it was rather hot.

Ưu điểm: Location is very good, close to the main tourist/shopping spots and has many bar for night time.

Khuyết điểm: full bed in Japan is really not big.

Ưu điểm: The rooms were a good size for Japan, the hotel was quite new and nice, and the service of the front reception staff was superb. The extra small touches in the room were appreciated.

Khuyết điểm: The included hot breakfast was cold and poor on choice

Ưu điểm: Easy access to subway.

Ưu điểm: Great location Nice view to the Park

Ưu điểm: -Lots of restaurant,coffee shop and store in front of the hotel. - Very close to Universal studio - very good service. - nice staff.

Khuyết điểm: Stay in lowest floor.

Ưu điểm: Location

Khuyết điểm: No gym

Ưu điểm: Close to USJ. The outside and lobby of the hotel. Restaurants were available in the hotel and nearby.

Khuyết điểm: My city view room had a view of a hedge. There was this nasty stained chaise lounge thing in the room that served no purpose. The spot the chaise was in would be better served by putting a table and chairs in its place. Staff was unfriendly and not helpful.

Ưu điểm: How close it was to everything

Khuyết điểm: How hard the beds were

Ưu điểm: The location and complementary breakfast we had on our last day. Great food choices.

Khuyết điểm: Poor wifi in our room. No swimming pool.

Ưu điểm: Location, ticketing service, spacious room, ice/vendor machine, self-service laundry.

Khuyết điểm: Nothing

Ưu điểm: Breakfast delicious, room is big, very near the USJ, great.

Khuyết điểm: The washroom and the shower room are separated, but is not adjacent to each another, , is not so user friendly.

Ưu điểm: The property is amazing in terms of professional staff and location considering it the closest hotel to Universal City Japan.

Khuyết điểm: Transportation access point was mainly the train through Universal City it was a bit uncomfortable as no taxis were available and could come directly to the hotel. Moving through the train with big luggage and children was not easy

Ưu điểm: it is easy for shopping and playing.There are so many restaurants near the hotel. the hotel rooms are big, it is good for family to stay.

Ưu điểm: Location to the park is exemplary. Glamorous entrance and reception area. Funky lifts imitating time machines.

Khuyết điểm: The breakfast was extremely disappointing. As a vegetarian, the selection was limited to broccoli, rice and French fries. The fruit was nice however. Lengthy wait for the elevators. Our room was very budget and small given the promise of the glamorous entrance! I was pretty disappointed especially since our stay was rather expensive.

Ưu điểm: Close to USJ restaurants, and train service. Room with view was fabulous.

Khuyết điểm: Milk in the fridge or powder milk in fridge/ room

Ưu điểm: The bed was comfortable. Amenities were good and the room was luxurious.

Khuyết điểm: The ventilation in the bathroom area is not so good. The towels were still very wet the next morning.

Ưu điểm: Very nice and comfortable

Khuyết điểm: Not I can think of

Ưu điểm: Property and staff are fantastic, it is in a great location close to shopping and the rail system

Khuyết điểm: Nothing

Ưu điểm: Everything was perfect. The kindness and support of the staff, their professional and helpful behavior, the taste in the decoration, the cleanliness, the atmosphere, how central the location is, the quality of the food, the accuracy of the recommendations... simply everything was better than we would have ever hoped for. I would recommend the Intercontinental to anyone visiting Osaka be it for pleasure or for business.

Khuyết điểm: There is nothing we didn’t like.

Ưu điểm: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Khuyết điểm: Nothing

Ưu điểm: Fantastic rooms, very professional staff, great views, awesome location close to Osaka Station

Khuyết điểm: Too many loud Chinese tourists, especially at breakfast. Felt like mass tourism and didn‘t feel appropriate for the price tag.

Ưu điểm: Staff service, politeness and helpful over and above expectations.

Khuyết điểm: Closed to all train services, shops and restaurants.

Ưu điểm: Nhân viên rất tuyệt vời

Khuyết điểm: Tại tôi đặt giờ chót nên giá cao quá

Ưu điểm: The breakfast is very good.

Ưu điểm: Second time at this hotel, always beyond expectations. The baby bed they provided was very nice.

Khuyết điểm: We were out all day and come back at 4 o'clock and the room was still dirty, the housekeeping was very late.

Ưu điểm: Lovely hotel and amazing location

Khuyết điểm: Nothing

Ưu điểm: The location was great. The room was new and spacious. I liked the bathtub and the shower. At the check-in, the front desk staff flawlessly handled my request to upgrade the room to accommodate an extra bed for my daughter.

Khuyết điểm: The hotel doesn't have its own bus stop for the shuttle bus to Kansai international airport. The closest bus stop is at the hotel new Hankyu Osaka. It was only a 5-minute walk, but having its own bus stop would make this great hotel even better.

Ưu điểm: Very close to theme park. Easily walkable.

Khuyết điểm: Room not very sound proof. A degree of traffic noise.

Ưu điểm: Everything was good during our stay!

Khuyết điểm: Nothing.

Ưu điểm: If you are travelling to Osaka and want to visit USJ for sure, this hotel is a great choice. It is just 4min from the station, has its on convenience store and also offers warm food in the lobby for a reasonable price until late. Also possible to take to your room

Ưu điểm: The location and the breakfast were very good

Ưu điểm: Khach san dep , khung canh dep , rat hai long

Ưu điểm: very nice room, The hotel is very clean and near to the JR Station. Good!

Ưu điểm: Wow!! What an amazing place to stay!! This hotel exceeded our expectations! The size of the room and king size bed were incredible. The pillows were rock hard, but bed was amazing. Bathroom was huge also. Our room over looked Universal Studios and you could hear the people and kids having a great time riding all the rides, it was wonderful. The staff were extremely friendly. The hotel simply stunning! Wifi was excellent and the all you can eat buffet was the best I have ever seen! There is something for everyone to eat there. I ate so much for breakfast during our stay, I skipped lunch everyday lol. The hotel is perfectly placed. Across the road is Universal studios and a mall style area which has plenty of food. From the Hardrock Cafe, Bubba Gump Shrimp company to Raman noodles, there is plenty to eat and do there. The subway station is there also, all across the street from this amazing hotel. We will definitely stay here again when we visit Osaka and I will tell everyone that wants to listen also that this IS the place to stay.

Ưu điểm: The room is large enough and the bed is very comfortable. The view over the amusement park was amazing. We enjoyed the breakfast served in the restaurant at the second floor that had a lot of variety. The hotel is 3 min of walking from the subway station and has also a supermarket in the proximity. Good restaurants opened until late can be found at the exit from the Universal Park which can be accessed in 5 min.

Khuyết điểm: The staff at the Universal Park Ticket counter inside the hotel wasn’t very helpful and it was difficult to make ourselves understood because of language barrier.

Ưu điểm: The location is excellent! Few minutes walk to Universal Studios and train station. Ferry is right outside the hotel. Plenty of places to eat within walking distance.

Khuyết điểm: Room was on the small side. Pillows were very hard and uncomfortable.

Ưu điểm: Location... close enough to the train station and universal studios (about 5 minutes on foot)... but not too close that you can still enjoy some quiet, away from the massive crowd of Universal Studios. Rooms are good size with good amenities and staff are very friendly and helpful.

Ưu điểm: Hotel Universal Port is a nice modern hotel catered to families. The minute you walk in your are faced with all types of minion characters as part of the decoration. Our kids loved it. They also have special Minion rooms which we did not know about ahead of time. Staff was professional and attentive. One of the few hotels we could find that could accommodate four people in a room.

Khuyết điểm: Breakfast buffet was ok. Very little western food. We expected an omelet ststion but they didn't have one. An abundance of Asian food. location of the hotel is out of the way from the center of Osaka so takes a couple of trains to get to Dotonbori but you get used to it.

Ưu điểm: Excellent restaurant, concierge was really good gave great recommendations and booked restaurant for us.

Khuyết điểm: Price of drinks in the bar

Ưu điểm: Hotel was elegant and clean. Staff was professional and courteous. Find my iPad after I checked out and notified me via email. Held it until I could return to the hotel. Great job!

Ưu điểm: Response by Management about Housekeeping shortcomings were swift & positive.

Khuyết điểm: We are unhappy with billings. Your rates for 2 rooms (4 pax) = JPY479,412 nett of taxes but the way they billed the 2 rooms are complicated. Requested for their explanation & still waiting... Also, their Housekeepers were not to their mark, until matters were brought up to Management's attention. Disappointed with Front Office lack of records of our previous stays & therefore treated us like newcomers. We were there 4 times over 18 months. Will reconsider revisiting them, no warmth nor genuine about their hospitality.

Ưu điểm: Eveerything

Ưu điểm: Everything was perfect

Khuyết điểm: Nothing

Ưu điểm: Very good location. Good gym and pool.

Khuyết điểm: Restaurant and breakfast overcrowded with outside visitors. No priority for hotel guests.

Ưu điểm: Great room and pool facility.

Khuyết điểm: Decor more on the traditional side and quite expensive.

Ưu điểm: Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.

Ưu điểm: White glove hospitality and traditional Ritz style hotel made this a very pleasant stay! Definitely recommend upgrading to a club level access room as the lounge has a beautiful view of the city as well as a unique tea time experience and delicious breakfast.

Khuyết điểm: Wish there was an easier way to get from Shin-Osaka station to the hotel with luggage (not via subway)

Ưu điểm: Club lounge was excellent and staff couldn't do enough for you. Great location with rear entrance straight into local shopping mall and just a 5 minute walk via an U/G subway to Osaka main JR and metro stations

Ưu điểm: location and service

Ưu điểm: concierge is very good

Khuyết điểm: no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.

Ưu điểm: Location

Ưu điểm: Great location. Clean and comfortable room.

Khuyết điểm: Nothing.

Ưu điểm: Great location. Directly opposite Namba station. And walking distance to lots of places.

Ưu điểm: All the facilities

Khuyết điểm: -

Ưu điểm: Near everything and very clean

Ưu điểm: The location is very good. everything is accessible by walking. Food, shopping , convenient stores and malls are just near by. Very near the train station The unit feels like home away from home. Definitely will come back and book again this unit on my next visit.

Khuyết điểm: The cleaning staff doesn’t clean the room thoroughly. The one who tidies the room doesn’t wash the utensils and plates that where used and was left on the table. It seems that they are always in a hurry that they fail to replace the towels that they take out.

Ưu điểm: The rooms were very spacious by Japanese standards, with good layout that accommodated a kitchenette and living room. Staff spoke reasonably good english and were helpful. Although there was a hiccup regarding our breakfast vouchers, their service manager personally came to Kansai Airport to deliver the refund. In terms of location we were situated right outside Namba station which took us almost everywhere easily. Taxis were also always readily available outside the hotel.

Khuyết điểm: There was a misunderstanding regarding our breakfast booking, but the difference was refunded to us in the end.

Ưu điểm: We Love the location . Kitchen and Washer and dryer is are the plus .

Khuyết điểm: We stayed in a 2 bedroom apartment. The king bedroom is big and nice but the 2nd bedroom is little too small.

Ưu điểm: Spacious, clean accomodations. Mini-kitchen & laundry en suite was a huge plus!

Ưu điểm: The hotel was good. Based on the description from the hotel it was easy to find it. I did not like that it is not possible to check-in before 3pm (but that unfortunately is very common for most hotels in Japan). What was really nice is that the hotel allowed me to use their lounge before 3 pm (I arrived around 9 am after a long flight from Europe), so I could comfortably use their internet (WIFI), make the Japanese sim card work, i.e. relax a bit in a quite room (lounge was simple , but perfectly fine, and it was empty for most of the time). I also got an upgrade to a better room, and the room was good. A small minus - it was not possible to open a window, but maybe then it would be somewhat loud during the night. With a closed window, noise was not an issue. Everything was clean, and nice to have a mini kitchenette. Very happy with the hotel. Price could be cheaper, but that is always like that. The breakfest was average, fine for one day, but if one stays for several days, then the choice is too small and maybe not worth to pay for it.

Ưu điểm: The facility is in a good shape. It is clean.

Khuyết điểm: We booked our room about 2 months before our checkin date. I checked the price of the same room one day before our checkin and for our stay it was 30% lower price. so, it was overpriced. The double room has only one chair. The second person should sit on the bed. The lobby is always crowded and usually no space to sit down. When I booked my room, 2 months ago, I requested a silent room, however, I received the room near the elevator where everyone passes through and is a noisy region.

Ưu điểm: Facilities met my expectations.

Khuyết điểm: -

Ưu điểm: The location, the clean towels, and the free POLA Kalahari facial cleansing products.

Ưu điểm: Very convenient location. Clean and tidy.

Khuyết điểm: All the front staff are young and probably part-timers, as such there are things they just don't know or rather, haven't been trained in. Upon check-in I was asked to provide a residency card for copying (non-resident foreigners are required to show a passport). A residency card by it's very function shows that the holder has an address in Japan and therefore it is not required under Japanese law to provide any form of identification. Staff need to be trained in this as the residency card contains a lot of personal information that I wouldn't want a hotel keeping for 3 years. We stayed in the middle of the hot humid rainy season, the duvets were thick Winter types. Although the was air-conditioning it was difficult to sleep.

Ưu điểm: Great outside balcony area. Rooms spacious and good location for us.

Ưu điểm: The location near Osaka Station and the mall.

Khuyết điểm: Small rooms. Beds not very comfortable.

Ưu điểm: Close to train station,shopping area and have many restaurant near hotel

Ưu điểm: Very clean, modern, great value for money and location.

Ưu điểm: There is a shopping mall in front of the hotel. Good restaurant and a coffee shop within the hotel.

Khuyết điểm: Rooms could be better. The rooms are very basic nothing fancy about it. And there was a spider on the wall of the room.

Khuyết điểm: Wish there was a fitness center!

Ưu điểm: Amazing breakfast, coin laundry, very friendly staff, decent location (a few mins walk to metro), super clean

Ưu điểm: The room size is reasonable for hotel in Japan. the location is really close to shinsai-bashi shopping area and close to subway.

Ưu điểm: Cozy, comfortable, clean

Khuyết điểm: Tremendous good

Ưu điểm: Our room came with breakfast. Liked how the plates was set up, along you the chance to sample many of the offerings. We did not need our room cleaned since we were only there 2 nights. But they left a new set of robes and slippers by our door.

Khuyết điểm: There was an error during checkin. We were charged twice the quoted amount of our stay. After a few minutes of explaining the error, the staff checked with a manager, who found that we were charged doubled the price, they were happy to correct the error and even apologize profusely. However, if I didn't double check my reservation, I would not have caught this.

Ưu điểm: Super breakfast. Good location.

Ưu điểm: The room was spacious and clean.

Khuyết điểm: No free water

Ưu điểm: Great location,best place for shopping

Ưu điểm: Great hotel - great staff

Ưu điểm: Location and cleannes

Khuyết điểm: Strick tight check-in and check-in times

Khuyết điểm: your toilet seems not stable, including the bath tub and toilet floor. I feel live on a cruise ship, floating.

Ưu điểm: Vị trí rất tuyệt vời. Phòng rộng và Wc rộng rãi. Nước nóng luôn có sẵn, đèn trong Wc sáng dễ trang điểm.

Khuyết điểm: Nhân viên không giúp tôi mang hành lý lên phòng . Tôi rất khó khăn vừa bế trẻ con vừa xách 3 vali lớn và 2 balo. Chồng tôi đi cùng nhưng anh ấy cũng ko thể 1 mình sắp xếp đc hết.

Ưu điểm: địa điểm tuyệt vời: gần ga metro, ga nankai và JR cg rất gần ngay cạnh dontobori, thuận tiện cho việc ăn uống, mua sắm và thăm quan

Khuyết điểm: đèn phòng và hành lang hơi tối vì là phòng smoking nên tôi vẫn ngửi thấy mùi khét của khói thuốc, đặc biệt là khi vừa ở ngoài về. ( tôi 0 thấy có lựa chọn phòng no smoking để đặt)

Ưu điểm: Everything was awesome! The best was the bathroom. Very spacious. Located very very near dotombori and a Don Don donki opp the road. What more can you ask for!

Khuyết điểm: Nothing at all

Ưu điểm: Customer service was out of this world! Well done Cross Hotel Osaka, you really are on a good thing!

Khuyết điểm: N/A

Ưu điểm: Great location. Hotel is overall a good option for central Osaka.

Ưu điểm: The location is so close to the shopping street just a few minutes walk. The room is in the average size. It’s a bit bigger if comparing to other hotels.

Ưu điểm: Free upgrade is always good! Room was big for japan! Bathroom large. Bed comfortable. Great location. Free water! Great for day trips!

Khuyết điểm: Air con was average.

Ưu điểm: It was a great stay. Perfect location.

Ưu điểm: good location, good housemaid, good staff

Khuyết điểm: little dark on a guest floor

Ưu điểm: The hotel was well located near the river, Namba district and transit. Facilities are very modern. Breakfast had many options.

Ưu điểm: The mattress is too firm for me

Khuyết điểm: Less firm mattress. If i will stay here again I hope they will assign me to a quieter room away from the steeets as i have requested

Ưu điểm: Well-appointed, right in the Center of Dontonburi, 30-meters away from Metro entrance, very professional and genuinely helpful front-of-house, amazing toiletries, spacious rooms and bath by Japanese standards... it was everything we hoped it would be! Excellent value for money!

Khuyết điểm: There is nothing to dislike! It exceeded our expectations!

Ưu điểm: Room view to the river and the staff they are really helpful and professional

Khuyết điểm: Location but the hotel offer a free shuttle free bus to the osaka station around 15 mins and you can find a station near to hotel by walk around 7 mins (sakuranomyia station)

Khuyết điểm: I have 2 young kids and I rent a room at this hotel because of the pool and it is for adults only. We were all disappointed. I don’t recall it was mentioned anywhere during my booking.

Ưu điểm: Good location, very quiet - big rooms. Very friendly staff, who were most accomodating during our stay.

Ưu điểm: Wonderful service in Imperial Osaka Hotel. We tried two restaurants inside the hotel and found both them are highly impressive indeed. Truly appreciated all the arrangements there.

Ưu điểm: Very nice scenery and spacious room

Khuyết điểm: None

Ưu điểm: The cleanses & the staff very friendly

Khuyết điểm: The location , however they have a shuttle bus every 10 min to Osaka station

Ưu điểm: Everything Amazing, I haven’t seen such fantastic hotel before.

Khuyết điểm: Nothing against

Ưu điểm: Everything. The staff upgraded my room due to late check in.

Ưu điểm: Big rooms, nice staff, good views from bedroom

Khuyết điểm: You have to specify you want a non-smoking room. The hotel felt a bit tired

Ưu điểm: Nhân viên tuyệt vời. Không gian sảnh, cafe của ks thoáng rộng. Ks nằm cạnh sông view đẹp, không khí trong lành

Khuyết điểm: KS 5 sao mà ko có phòng tập. Muốn đi tập phải sang toà bên cạnh và trả thêm phí rat cao cho 1 lần tập.

Ưu điểm: Convenient with the shuttle bus to Osaka station and walking distance to the train station. The beds was comfortable and facilities was very cleaned. Staff provided excellent service.

Khuyết điểm: My weigh machine didn’t work in the room.

Ưu điểm: Bed was comfortable. Staff friendly. Superb cultural experience.

Ưu điểm: East to access, good location

Khuyết điểm: Staff to be more informative

Ưu điểm: staff

Khuyết điểm: Dirty as no cleaning service, dusty

Ưu điểm: Location.

Khuyết điểm: Overpriced.

Ưu điểm: Staffs are nice and helpful

Khuyết điểm: hot spring area is small

Ưu điểm: The staff were very helpful and kind. The atmosphere in the hotel is lovely. The location is very convenient.

Khuyết điểm: There was some noise in the evening but nothing particularly bad and it’s worth it based on the great location

Ưu điểm: Perfect location

Khuyết điểm: Sound proofing and sunlight shielding in the room

Khuyết điểm: the smell in the lifts at any given time of the day - poor ventilation - could do with installing an air freshner inside the lift.

Ưu điểm: Good location, serene and my children love the free ramen every night!

Khuyết điểm: Breakfast menu is repeated daily. There should be some variety!

Ưu điểm: The location is excellent! This is the best part.

Khuyết điểm: The sound proofing is not very good. And there’s a big window over our heads without any curtain, so that we were woke up early in the morning.... which is pretty annoying

Ưu điểm: Hotel is ideal if you are doing business in the convention area nearby but if not, consider another location. Hotel is far from the city. No restaurants nor decent mall for shopping in the surrounding areas. Subway access is at least a 10 minute walk away. Only one convenience store nearby that is open 24hours. The rest closes at 9 or 10. But then, rooms are huge and very comfortable. Staff were very friendly, helpful and willing to assist.

Ưu điểm: It’s close proximity to ATC Hall where we were attending an event. Good size rooms. Nice breakfast.

Khuyết điểm: It was quite a way from the main sightseeing areas, no USB outlets.

Ưu điểm: Staff went out of their way to help us, particularly Mister T. Hamada provided the most amazing customer service. The rooms were clean, spacious and had a nice view over the bay.

Khuyết điểm: It’s a bit further out so a bit tricky to get back and forth from Osaka City Center but there is a shuttle bus to Cosmosquare station.

Ưu điểm: We arrived at the hotel close to midnight. We were welcomed by 3 staff members so check in was really quick. Breakfast had a good variety of japanese and western food. Location: it might seem to be far away from centre of Osaka but actually is well connected to main tourist spots. Cosmosquare station is an easy 10 minutes walk even with kids on tow. From there is was easy access to Aquarium, Universal studios, Osaka Station. Hotel also offer a shuttle bus to few locations. Hotel also has a shuttle bus throughout the day to Aquarium, Universal Studio, Osaka station, Osaka Castle. There is a 7-11 half way between Cosmosquare Station and hotel for late night snacks or access to ATM.

Ưu điểm: Clean and and big room if compare with the room rate. Anyway shuttle bus service is the best.

Khuyết điểm: The fridge is not cool enough.

Ưu điểm: Very good staffs who are very good service minded persons. Very helpful and polite. The provided shuttle bus is matched with my trip’s planning.

Khuyết điểm: No

Ưu điểm: Spacious room, extremely quiet, not crowded. Free hotel shuttle.

Khuyết điểm: Hair dryer didn't get hot, breakfast items a bit limited. Too far for extensive shopping in shinsaibashi area. Shuttle to namba leaves too late in the morning.

Ưu điểm: The room is very big. The breakfast is very delicious. It is convenient to aquarium because the hotel has shuttle bus

Ưu điểm: Room was huge and luxurious, great bathroom, good bed.

Khuyết điểm: No breakfast included and breakfast price is a scandal (¥ 2500 - 20% = ¥ 2000).

Ưu điểm: The rooms were extremely large for the price, I was expecting a typical japanese hotel size (small and cramped), but when I went in it blew my expectations, size of the unit was probably about approx 15m x 3.5m. Bathroom were clean and spacious, wardrobe was large and adequate. Bed/Living space was really spacious and large as well. Easily able to accomodate 4 or 5 opened lugagges.

Khuyết điểm: Theres no room service, and the nearest 7-11 is about 2 or 3 blocks away so if you are up at night and want some snacks or food theres not much option. Breakfast selection was really limited, mostly international selections, however omelete was perfect, similar to those on omurice.

Ưu điểm: We had breakfast at a nearby shopping centre. It was not a big shopping centre but close to the bay. The location was far from most amenities but we did not worry because there was a free shuttle bus provided. Overall excellent hotel.

Ưu điểm: Good value for money, close to several metro lines. Room was average but fit for purpose and clean.

Ưu điểm: Very nice place to stay with a good size room, considering most rooms are quite small in japan. All Staff were great and reception were extremely helpful & spoke really good English which made things easier for us not able to speak Japanese. Close to train station & there is great little bakery nearby. My only criticism is that the Beds were to firm & hard , didn’t sleep well because of this. Otherwise a very nice place .

Khuyết điểm: Staff and location

Ưu điểm: The room was great with all facilities you provided. Bathroom was great also we have a good time in there even only one night we will come back to stay with you again when we visit Osaka :) love it !

Khuyết điểm: Late check in and early check out but mostly hotel in Japan it like that.

Ưu điểm: THe excellent place to all the destination within the walking distance to city train.

Khuyết điểm: I know it is a bit of out of scope, but one of the young staff is not so helpful. I wish he could helping me on another booking confirmation(Kyoto) in Japanese, but he only ask someone who could speak English over(the people speak Japanese) the phone to confirm, it would be rather easier for him help me out. A little bit of disappointing.

Ưu điểm: Excellent location, literally 3 minutes from Kitahama Metro Station exit 5. Good sized room for Japan, nice drip coffee, comfortable bed and quiet sound proof rooms. There are nice, tasteful, little restaurants and bars nearby and a 7 Eleven across the road. Helpful English speaking staff. Very well located for Osaka Castle (20 mins door to door) and other main tourist places. We didn't have the breakfast but basic supplies are available across the road and they supply good drip coffee in the room. Would definitely stay here again. You'll be happy here.

Khuyết điểm: Nothing. This is a good, well located hotel

Khuyết điểm: Toilet was not as clean as I expected. There was dirt on toilet cover and In some of corner of the room

Ưu điểm: Everything about the hotel. Location is quiet & peaceful. Near the Subway, restaurants, cafe & across the streets are 2 convenience stores. Staff are friendly and ever willing to help.

Khuyết điểm: Bed was a little hard

Ưu điểm: The place is peaceful. The amenities included are great. The location is near to the train station and a 7-11 is just across the street. It is also near the Osaka Castle.

Khuyết điểm: Wish the TV has english channels.

Ưu điểm: Good location, 3 minutes walking to metro and train station

Khuyết điểm: Small room and poor sound solution. You can easily heard people laugh from next room, even you wear earplugs

Ưu điểm: good air conditioner, quite big room (and bathroom), convenient location, central control element for lighting, ac etc

Khuyết điểm: room was quite dusty, not possible to open the window (but decent air conditioner)