Khách sạn ở Osaka nằm gần Tsutenkaku

Ưu điểm: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Khuyết điểm: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Ưu điểm: Views of Osaka at night

Khuyết điểm: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Ưu điểm: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Ưu điểm: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Khuyết điểm: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Ưu điểm: Excellent！Location is very good!Staffs are friendly and helpful! I will choose again. Thanks for Marriott give me such a memorable honey moon~

Ưu điểm: Location and service

Khuyết điểm: Price

Ưu điểm: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Khuyết điểm: High price, can not count into Marriott points

Ưu điểm: - professional & polite Staff - breathtaking views - large rooms

Khuyết điểm: None

Ưu điểm: Great location Good view Friendly staff Clean room

Khuyết điểm: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Ưu điểm: Fantastic views; nice decor in room; big lux bathroom; impeccable service.

Khuyết điểm: Reserved a room with 3 twin beds that I thought (from pictures) would be equally sized and comfortably spread out in the room. Instead the 3 bed was more like a “luxury” cot or roll away pushed up against the window.

Ưu điểm: The whole experience.. the staff the welcoming and helpful attitude

Khuyết điểm: The address of the hotel wasn't clear (it was in the mall)

Ưu điểm: Vị trí rất tuyệt vời. Phòng rộng và Wc rộng rãi. Nước nóng luôn có sẵn, đèn trong Wc sáng dễ trang điểm.

Khuyết điểm: Nhân viên không giúp tôi mang hành lý lên phòng . Tôi rất khó khăn vừa bế trẻ con vừa xách 3 vali lớn và 2 balo. Chồng tôi đi cùng nhưng anh ấy cũng ko thể 1 mình sắp xếp đc hết.

Ưu điểm: địa điểm tuyệt vời: gần ga metro, ga nankai và JR cg rất gần ngay cạnh dontobori, thuận tiện cho việc ăn uống, mua sắm và thăm quan

Khuyết điểm: đèn phòng và hành lang hơi tối vì là phòng smoking nên tôi vẫn ngửi thấy mùi khét của khói thuốc, đặc biệt là khi vừa ở ngoài về. ( tôi 0 thấy có lựa chọn phòng no smoking để đặt)

Ưu điểm: Everything was awesome! The best was the bathroom. Very spacious. Located very very near dotombori and a Don Don donki opp the road. What more can you ask for!

Khuyết điểm: Nothing at all

Ưu điểm: Customer service was out of this world! Well done Cross Hotel Osaka, you really are on a good thing!

Khuyết điểm: N/A

Ưu điểm: Great location. Hotel is overall a good option for central Osaka.

Ưu điểm: The location is so close to the shopping street just a few minutes walk. The room is in the average size. It’s a bit bigger if comparing to other hotels.

Ưu điểm: Free upgrade is always good! Room was big for japan! Bathroom large. Bed comfortable. Great location. Free water! Great for day trips!

Khuyết điểm: Air con was average.

Ưu điểm: It was a great stay. Perfect location.

Ưu điểm: good location, good housemaid, good staff

Khuyết điểm: little dark on a guest floor

Ưu điểm: The hotel was well located near the river, Namba district and transit. Facilities are very modern. Breakfast had many options.

Ưu điểm: The mattress is too firm for me

Khuyết điểm: Less firm mattress. If i will stay here again I hope they will assign me to a quieter room away from the steeets as i have requested

Ưu điểm: Well-appointed, right in the Center of Dontonburi, 30-meters away from Metro entrance, very professional and genuinely helpful front-of-house, amazing toiletries, spacious rooms and bath by Japanese standards... it was everything we hoped it would be! Excellent value for money!

Khuyết điểm: There is nothing to dislike! It exceeded our expectations!

Ưu điểm: Excellent location just by the metro station and next to the shopping district.

Khuyết điểm: Additional charge for storing luggage more than 4 hours after check out time. I have never encountered this at any other hotel. If you are a full paying hotel guest with a late evening flight at least you should be able to store your luggage for free until your flight leaves.

Khuyết điểm: The response was a little bit late.

Ưu điểm: Rooms are extremely clean. Excellent location. Nice view. Bathroom facilities good. Staff are polite.

Khuyết điểm: A bit disappointed that the hotel showed little personal touch. Before arriving hotel, I had informed hotel staff that we chose Japan to celebrate my mom's 80th birthday. I was a little bit surprised that when we arrived, the hotel did not show any signs of noting this special occasion of our family. I am not asking for any "expensive special treatment". But a warm happy birthday greeting to mom, which does not incur any additional cost, will definitely make her very happy. This will also make us feel that we are valued customers of the hotel.

Ưu điểm: Very convenient location and the staff are very helpful

Khuyết điểm: Not enough lightings in the room

Ưu điểm: the breakfast was great!

Khuyết điểm: had many friends come by to visit and have drinks, but the bar had very limited hours and times.

Ưu điểm: The hotel is conveniently located in the heart of Nama, easy to to to Dotonbori and to reach restaurants. This area is overly crowded but tourists should head to the most appealing area close to Amerika_Mura.

Khuyết điểm: Cons Swissotel is conveiently located at Namba station, however bathrooms, elevators, open and public spaces are so generic, outdated and tiring. I felt I was on a 1960s movie. The decor of those areas was not appealing, not welcoming and very bland. I picked the hotel because of the brand and because of the reputation. I was in total mistake. The hotel experience did not impress me at all. After 17 days of travel making my stop in Osaka hotel was very disappointing. The first room given to me was too busy, too small with poor lights, the second room felt like generic motel in MidWest Us. My family saw through video and asked why the decor was so cheap and unspiring. I still don´t have the answer. Upon check in and during concierge chats I was not impressed with the camaraderie or info provided. Their tips were so generic and every other minute was bothered by a group of lousy tourists. Hotel management never showed up to me neither to listen to my reports, only madame Laura who worked in the executive floor .

Ưu điểm: Perfect location and clean rooms. Great for Dotonbori.

Khuyết điểm: Small point. Pool separated into walkers, fitness club and hotel guests....with the latter being a single lane for families and everyone else. A bit odd.

Ưu điểm: Excellent services ! Free upgrade room to our family !

Khuyết điểm: Expensive and small room

Ưu điểm: Excellent location for arriving by train or catching the train to the airport as the train station (and a very good shopping centre complete with supermarket) are in the same building.

Khuyết điểm: Nothing.

Ưu điểm: The rooms were large and very clean. Staff were friendly, helpful and pretty much the best I've had. This hotel is over the train station and staff take your luggage and put it on the train for you!

Khuyết điểm: nope...loved it all

Ưu điểm: The location is great, it's convenient to almost anywhere including kansai airport

Khuyết điểm: The hotel is right above the train tracks, my room was in the 16 floor, the noise from train is constantly annoying almost all day except 12AM~5AM, when there are no trains.

Ưu điểm: The location was convenient, though we got a little lost trying to navigate from the midosuji line, but that was just us being noob tourists. After that, it was a breeze locating the hotel whenever we walked around. Staff was really friendly and helpful, no complaints on the service level whatsoever. Lots of places to shop, eat, not just around namba city and all, but outside the building, within walking distance to plenty of restaurants along the pedestrian mall and further down towards Dotonbori as well

Khuyết điểm: Can be a little misleading in terms of what items in the room are deemed complimentary or chargeable. For example, the coffee and tea, usually it should be complimentary, but there was a bar menu listed, so we had to verify this with the hotel staff (and yes, complimentary unless you ask for extra). A large bottle of water that was placed on the desk, we thought was complimentary, turned out to be chargeable. We tried the hotel breakfast buffet (TAVOLA36) for one day and sad to say, we weren't super impressed with the food, though the view was great. Not to say that the food tasted horrible or anything like that, more like it was average. (the Chinese dough stick and the dim sum has loads of room for improvement though)

Ưu điểm: The location was worth it. So convenient! The room looks stylish too and the view was nice

Khuyết điểm: The walls are covered in scratches and toilet walls are dirty. Or at least in our room only. You can also clearly hear what's happening behind the room door.

Ưu điểm: I liked the location and the cleanliness.. near the subway and a variety of restaurants..

Khuyết điểm: The rooms were a bit smaller than I expected.. my fault though cause I didn’t notice the square meter info.. the rooms look a lot bigger in the pictures.

Ưu điểm: Staff, location

Ưu điểm: The location is very convenient only a few meters from Namba station. I had to go to Kansai airport and the whole trip from the room's door took 50 minutes. The location is also great for sightseeing since it is a 5 minutes walk to Dotombori and with the metro close by you can easily go to the castle or the aquarium. The hotel has no particular charm but offers all the amenities to make your stay comfortable. Beeing reasonably priced this hotel is great value for money.

Khuyết điểm: Nothing.

Ưu điểm: Great budget yet classy hotel. Clean tidy, very friendly staff. Great location right in the middle of everything - Eating, shopping, Dotonbori. Easy train ride to nara Deer Park. Highly recommend Red Roof Plus Namba Osaka

Khuyết điểm: Nothing, great hotel great people.

Ưu điểm: The location was ideal!

Khuyết điểm: The breakfast could have been a bit better

Ưu điểm: Location is good

Khuyết điểm: staff not very helpful

Ưu điểm: It was near everything you wanted to see.

Khuyết điểm: The room is not dark enough. Curtains are misplaced. As soon as the sun shines, you're awake.

Ưu điểm: 2 sinks: 1 in bathroom and 1 in bedroom which was very useful. Separate restrooms from bathroom Good location (5min dotombori) Free coffee

Khuyết điểm: Bad smell in the room (probably former smoking room) Small room Bad lighting

Ưu điểm: Connected to train station

Khuyết điểm: We got a budget hotel for luxury price. Zero customer service. Horrible check in process. Room prices not reduced for price match. Complete disappointment with booking .com and hotel wasn’t helpful either. No help with bags, would not book taxi to airport, rooms small and one bed was too short for use (I’m 5’4” and my feet hung off). Rooms were supposed to be in the $120 range but cost $600. Terrible terrible terrible

Ưu điểm: I love the hotel and the location is great. Staff were helpful. Would definitely go back and stay in the same hotel. Arigato gozImas, o kini!

Ưu điểm: Great location. Next to the touristy areas and JR Namba station.

Khuyết điểm: Looks a bit outdated, but still very nice.

Ưu điểm: Very nice hotel! Great staff, very clean, and within walking distance to Dotonbori and tons of restaurants and shops! They validated our parking fee as well! Very happy!

Ưu điểm: Roomy quad room perfect for two parents and two teens. 2 bathrooms! Same building access to limousine bus to Kansai airport.

Khuyết điểm: Have to take two separate elevators from ground level. First to lobby and then from lobby to room.

Ưu điểm: The good view of Namba city from the hotel room; the front desk hotel staff are very helpful and with good attitude.

Khuyết điểm: The location is a bit far from prime Namba tourists areas

Ưu điểm: The location was excellent. We had a flight that arrived from Australia into Osaka at 9:00 pm, we caught an airport bus to the OCAT which was very nearby this hotel. It was so convenient. We arrived at 11:00 pm and we were very hungry and tired but there was a lovely supermarket underneath the hotel that was still open with a reduced price on sushi items. The room size was much larger than expected. We stayed in the family room with 4 single beds. It had a Genkan and a toilet at the entry of the room and then after the bedroom section, there was a separate dressing room that then leads to the bathroom (which also has a toilet). This room was perfect for a family of 4 with 2 teenagers. The beds were also super comfortable and the bedding was very fresh.

Khuyết điểm: Nothing to fault. we wish we stayed longer but had only booked as a stay over on our way to Koya-san. If we had known how lovely this hotel was we would have stayed longer. The photos on the internet do not do it justice. it is a 5-star hotel in my opinion

Ưu điểm: Location

Khuyết điểm: Not clean

Ưu điểm: Location is convenient once you know the way (either by subway or walk from Namba station). At first a bit confused because we didn't know need to take lift to 22/F reception... Quiet environment Friendly staff

Khuyết điểm: Would be better if more tv channels can be provided (e.g. cannot find english channel) Bed is comfy but the hard pillow a bit itch, not sure if it is because of the texture or not clean enough?

Khuyết điểm: It was outdated and very uncomfortable bed and pillows

Ưu điểm: the hotel environment very convenient location

Khuyết điểm: no swimming pool

Ưu điểm: Good location for food and seeing the city. Not as convenient if you want to use Osaka as a base to see the surrounding cities. JR Osaka would be a better option. They also give you a mobile phone to use during your stay called “Handy”, allows you to use phone and wifi.

Khuyết điểm: Rooms feel a bit old but it may be the style they are going for as they style the hotel in a European 18th century. Also rooms feel small but that may be the normal size for Japanese hotels.