Khách sạn ở New York nằm gần sân bay American Folk Art Museum

Ưu điểm: The property is NOT FIVE STAR, more like a 3 star hotel. The staff is very nice. But for the price I can’t recommend this hotel.

Khuyết điểm: The lobby is very small and crowded. The room felt “dusty”.

Ưu điểm: The hotel staff including the restaurant were amazing! The decor warm and inviting and you couldn't have a better location.

Ưu điểm: Sustainability

Khuyết điểm: Staff dropped our suitcases leaving major scratches

Ưu điểm: Hotel design is nice location is great stuff is great and very helpful

Khuyết điểm: The room is not evenly heated The shower system is not functioning like it should The rooms are not properly priced The hotel restaurant is very pricey with no justification the food was ok but not great

Ưu điểm: Both the staff and the general atmosphere of the hotel.

Khuyết điểm: Lack of a comfortable chair in our room. The only chair was a low backed, hard desk chair.

Ưu điểm: Location

Khuyết điểm: Room space, cleanliness, room service, amenities

Ưu điểm: Hotel was extremely user friendly! Wish I had more time to explore more of the hotel!

Khuyết điểm: Surprisingly small entrance+reception area.

Ưu điểm: Everything. Especially the custom aroma in the lobby. Fantastic

Ưu điểm: The location is near Central Park and 5th Ave, so everything in that area can easily be discoverd by walking. Bed was comfortable. Early check-in was possible.

Khuyết điểm: I stayed there for 2 nights and paid more than 1,050 USD; for that price I expect the room to be clean, the hotel to care for their guests and to answer if the guest finds out that they got billed more than agreed. But one by one... After I got in my room and got comfortable, I discovered that directly next to the bed there was a really long black hair laying in the ground (definitely not from me); the hair was still there at the exact same place two days later when I checked out; same with a long black hair on the ground in the bathroom which I discovered shortly after; so I assume they haven't vacuumed well before and also not a single time during my stay. Also, after I got in the bathroom I saw that there was only one roll of toilet paper, and this roll was already about 70% empty. So before I left my room I put a hand-written notice on the table where I asked politely for another roll of toilet paper, just in case... Well, fortunately I was able to handle that first roll very carefully, because two days later when I checked out I was still waiting for the second roll, even though the written notice was laying open on the table all the time... The last really bad thing happened at check-out and afterwards. They presented me an invoice which was slightly above the price that was agreed when booking on booking.com. I told the receptionist and could also show the e-mail confirmation with the agreed price. Then the receptionist was working ten minutes on his system and then presented an invoice that was below the agreed price. I asked him if that was really true as it is below the agreed price and he said yes of course; so I thanked him and checked out. Back at home I saw that he lied and the price that was above the agreed price was billed to my credit card. I messaged the hotel via booking.com and they replied; then I replied and never heard back from them... In the end, booking.com cleared about the issue and refunded the difference.

Ưu điểm: staff and hotel location great. Jams excellent too

Ưu điểm: Room was comfortable and clean.

Khuyết điểm: Check-in time is 3pm. Arrived at 3:40pm. Was told the room would be ready in 20 minutes. Came back to check in after 40 minutes only to be told the room would not be ready for another hour. I was also told that if I wanted to cancel my reservation i could. This certainly was not the type of response I expected. Came back one hour later and still needed to wait another 15 minutes for the room. There was no explanation given for our room not being ready.

Ưu điểm: Beautiful decor. Concierge was helpful before check in.

Khuyết điểm: Hard to get room cleaned, bathroom set up is a bit revealing for those who aren’t comfortable with bowel movements in front of partner, was told “residents checking in are more of a priority than those who already checked in” and therefore couldn’t get my room cleaned before 4pm.

Ưu điểm: We stay there every time we go to NY we love it

Khuyết điểm: Every thing great

Ưu điểm: the location and old world charm are spectacular !

Khuyết điểm: overall appearance of the Hotel is dated all the furniture from the benches outside the elevators to the table and chairs in the lobby bar are old and dirty. The palm dinning room was way over priced for the food and service was horrible

Ưu điểm: The Plaza lived up to its reputation as the pinnacle of luxury in NYC! I surprised my wife with a night there for her birthday, and the hotel gave us complimentary champagne and chocolate on arrival. It was the best hotel experience we've ever had!

Ưu điểm: All of the requirements and requests were provided

Khuyết điểm: Nothing

Ưu điểm: Beautiful decor throughout . Flowers in the lobby are so extraordinarily beautiful and aromatic that you have the scent when you walk through . Staff is wonderful & friendly . I loved my stay.

Ưu điểm: Excellent service

Khuyết điểm: No

Ưu điểm: The comfort of the beds.

Khuyết điểm: The overall service. Was horrible!

Ưu điểm: The rooms are big and clean, and it has a good location.

Khuyết điểm: When we arrived around 4pm but the room wern’t ready, and the receptionist told usbto wait at the lobby lounge that has a small bar in the corner but there was no table available. And my mother was sick. There were some sits at the bar, but we couldn’t order tea at the bar for my mom. So we were told to go to the lounge on the the second floor, so we went. But the servers there were rude, and we were told they don’t serve tea upstairs. I mean, my mom was sick!! Can’t they make an exception????? So we went downstairs again, and after my wide complained and yelled at the servers, finally we got the table and finally my mom could have some hot tea. And my mom passed away the next day. It was a traumatic experience for staying at your hotel.

Ưu điểm: Definitely was the friendly and courteous staff!

Ưu điểm: Every thing

Khuyết điểm: Nothing

Ưu điểm: The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.

Khuyết điểm: The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.

Ưu điểm: Location

Khuyết điểm: No parking, no breakfast in hotel. Expensive Prices. Heat in room too hot even with heat off. Old pipe noises. Only two elevators up and down takes some time to get to lobby at a busy person traffic time.

Ưu điểm: Fantastic location. Walking distance to Metropolitan Museum and to Lincoln Center. Right by Central Park and Museum of Natural History. Great neighborhood for restaurants. Safe area. Room was bigger than usual for NYC.

Khuyết điểm: Restaurant/ breakfast area was closed while we were there and while there was Keurig coffee in the mornings, that was about it. Unable to control room temperature- too hot, even with heating unit off. We had to run AC (in February!) and open the windows to get room to reasonable temperature.

Ưu điểm: The room was comfortable and quiet except for the heating system which made a terrible noise. Apparently it was just my room and not the other rooms. Very clean. I would stay here again.

Ưu điểm: Comfortable beds. Close to Lenox Hill Hospital where I was headed each day.

Khuyết điểm: In room mini fridge

Ưu điểm: Location to food the park and the subway.

Khuyết điểm: I think the only thing needed in the room that we stayed in are queen size beds and at least a mini fridge for restaurant left overs but other then that everything was good.

Khuyết điểm: BED BUGS. Manager has yet to return calls regarding the situation. Indifferent staff.

Ưu điểm: Location, location, location...easy access to subway and to museums and Central Park. Elevators were prompt, quiet, and speedy.

Khuyết điểm: The room we had was small...but that's typical of most NYC hotels.

Ưu điểm: Attractive setting. Staff very attentive and friendly.

Khuyết điểm: We used transport chair and managed well in a regular room. There is ramp access at the hotel entrance, but the 2nd floor hotel amenities area mens restroom and elevator to hallway was tight. Note: There are ADA compliant rooms, might book one next time.

Ưu điểm: Location is awesome UWS Bell man

Khuyết điểm: Ambivalent desk staff

Ưu điểm: Location, friendly staff

Khuyết điểm: Bathroom is small

Ưu điểm: Totally delightful. This will be my go to hotel in NYC from now on

Khuyết điểm: Nothing

Ưu điểm: The hotel was very close to Lenox Hill Hospital which I needed to go because of family having surgery there. The hotel was very quiet the entire time I stayed. The staff was very nice & helpful when I had to extend my stay.

Ưu điểm: This boutique luxury hotel was exactly what we needed FOR a quick getaway WEEKEND in NYC. The staff was professional but kind AND the common areas in THIS hotel are lovely.

Ưu điểm: Convenience of dinner and breakfast.

Ưu điểm: I flew in very early in the morning, and they let me check in at that time. I got an upgraded room at no additional cost. The concierge was very friendly and helpful. My room had a terrace and an amazingly comfy bed. It'I was very very happy with my stay.

Khuyết điểm: Additional Resort Fee!

Ưu điểm: Location

Khuyết điểm: They charges us 49 USD/day/person without letting us know in advance. We would have not stayed there if we knew before. It was supposed to be for food/beverage service. But we dont drink alcohol and didnt use the service as much as we should have to make

Ưu điểm: location is the main reason I chose this hotel

Ưu điểm: good staff and good location, good meal.. but wifi condition was not so good inthe room.

Ưu điểm: Happy hour

Khuyết điểm: Deposit they took so much

Ưu điểm: Excellent breakfast and generous cocktail hour. I was also upgraded to a room with a terrace - so, the service was excellent.

Ưu điểm: This hotel is very conveniently located in the central park area and the staff is super helpful.

Khuyết điểm: Lack of amenities, terrace area closes too soon.

Ưu điểm: Not gonna lie but the aroma in the lobby was amazing. To walk in from a hot day of site seeing and then you are met with a wonderful comforting scent was a pleasure.

Khuyết điểm: Rooms are small but this is New York What can you really expect.

Khuyết điểm: Hotel maintenance is poor ; service is not up the standard