NH Collection New York Madison Avenue

The location. Two members of staff were lovely. A lady on reception at night and the luggage storage man. Having a safe we could use free of charge in the room. Wifi was good when it connected. Bathrooms were lovely!

Everything else. On arrival told we were told my a very rude unprofessional member of staff that they didn't have the type of room available that we had booked so had to share a bed on the first night then changed room on the second day. In first room the heating did not work which is awful when the weather is -10! In the second room the heating was good we could control it but was very noisy. In the second room we had access to the mini fridge due to the lock on the cupboard being broke but the fridge was dirty! The tv was old and very temperamental. The bed side lift broke on the last night which meant we couldn't turn it off! The fact the hotel was closing for renovation on the day we were checking out so we couldn't store or luggage which were could have been told about before arrival so had to pay $30 to store them elsewhere.

Perfect location

$250/night room •Air conditioner was big sound •Bathroom was cold •Old/Poor furniture

Some run down rooms. Must be 50 years old.

Location Updated rooms

Some old, smelly rooms. Unatentive staff.