Hyatt Herald Square New York

We loved the location which was central to everything and the number 6 subway which took us to areas outside of Manhattan. The Hotel is small which we liked and a little funky in the shared areas. The rooftop was an added bonus but we were sorry that it was closed.

We booked the breakfast for the 8 nights we stayed and were a little disappointed that it was the same every single day. Some variety would have been appreciated.

Very friendly & thorough staff

The bed wasn’t comfortable & the air quality was not great. The A.C. went on and off which made a poor nights sleep

Thank you for accommodating our request for early check in. We were in town for Phil Collins concert at MSG ( walking distance from hotel) Room was spacious and clean. Breakfast buffet was great, extra points for an amazing rooftop!

Wish the rooftop bar was open, but it was off season.

+ Location is great. Easy connection to several lines. Walking distance to all Midtown places + Good roomsize in a King- room + Fresh bottled water and toiletries everyday + male front office staff

- Had to move rooms and did not get our category in the first night as they overbooked - Most of the front office staff not well trained. E.g. Not knowing if there is a flat fare for Taxis to the airport, complaint management - Air condition very loud and disturbing. Even if turned off the neighbours A/C can be hear through the thin walls - Breakfast not worth the price (We got one as compensation for our room change)