Holiday Inn Express Hotel & Suites Spence Lane

Staff was nice.

Although the staff worked to fix the issues, we started off our trip with a bad first impression. Our keycards would not work. Went to the desk 3 times to have them “reset” but still would not work. Maintenance was called to assist with the card reader. Once fixed, we opened the door to find out someone was already in that room. Staff placed us in another room but it was not cleaned so we had to wait for it to be cleaned.

Bed was comfy and checked in fast

At 815 there were maids in the hallway laughing and making a lot of noise! They were not being considerate at all that people are sleeping. Then a vacuum dropped into our door. Then as soon as I was about to fall back asleep they knocked on our door for 1-2 mins. It was just rude and inconsiderate. If check out if is at 11 why are you waking people up at 815. Not okay.