Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Khuyết điểm: "add low carb meal option please!"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Ưu: "The crew was very good."
Ưu: "empty flight, foods tasted good."
Khuyết điểm: "The seat was uncomfortable. Entertainment choices were limited."
Khuyết điểm: "Good"
Ưu: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Khuyết điểm: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Ưu: "All crew are so kind.Great services."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "All was 100%! Thanks!"
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Khuyết điểm: "food"
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Khuyết điểm: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Ưu: "Overall comfort was good"
Khuyết điểm: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Khuyết điểm: "https://twitter.com/devanshsoni10/status/940564856142311424"
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Khuyết điểm: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Ưu: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Ưu: "Pleasant stewardesses"
Khuyết điểm: "Expensive lunches, no entertainment unless you pay"
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Khuyết điểm: "Very good overall. The entertainment could you a little more choices."
Ưu: "The staff are friendly and helpful. The seat is very comfy"
Khuyết điểm: "Nothing"
Ưu: "Ample legroom and there is a good selection of food."
Khuyết điểm: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Great service. Crew are kind and friendly!"
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Ưu: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Ưu: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Wish there was more movies in English"
Ưu: "Service was amazing."
Khuyết điểm: "Nothing."
Ưu: "The food and disipline on boarding the passangers according to their classes"
Ưu: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Ưu: "Enjoyed the flight very much!"
Khuyết điểm: "Too much scrutiny for my request for a double vodka screwdriver"
Ưu: "staff was very nice and helpful"
Khuyết điểm: "movies were not sp good"
Ưu: "Delhi airport was good, they do with respect"
Khuyết điểm: "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"
They ran out of non veg dinner..which wasn't really bad considering all that could go wrong.
It was an okay experience. It felt like crew were doing their jobs, rather than treating the passengers as customers. Food was just average. nothing special which will influence me to prefer emirates to other airlines. Thankfully no delays.
It was really excellent!I suggest everyone should try Kayak.
Khuyết điểm: "Passengers were not always putting masks on and for unnecessary reasons"
Ưu: "Amazing crew.comfortable seats"
Khuyết điểm: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Khuyết điểm: "They charged us for the second bag checked in ??????"
Khuyết điểm: "Everything was great food and the plane great people"
Ưu: "Entertainment in plan .. airport facilities"
Khuyết điểm: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"
Ưu: "Overall good experience."
Khuyết điểm: "If could have got seats of our choice."
Khuyết điểm: "too many little children"
Ưu: "Great crew. More room for seat would be better"
Khuyết điểm: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
Ưu: "Everything from take off to service to landing. Was superb, real proffessionals."
Ưu: "The leg space and the entertainment. The crew were very nice."
Khuyết điểm: "The bathroom must be kept cleaner."
Khuyết điểm: "Baggage claim in Newark horrible and slow. Not the brightest people here."
Ưu: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Khuyết điểm: "Flight too long..."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Very comfortable flight"
Khuyết điểm: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
Khuyết điểm: "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."
Khuyết điểm: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."
Ưu: "Entertainment; Food is ok"
Khuyết điểm: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"
Khuyết điểm: "Always spicy food"
Khuyết điểm: "I have no space for my legs ..i have 1.97 cm ..other things are excellent"
Ưu: "Everything except food"
Khuyết điểm: "Nothing as such."
Ưu: "Good inflight entertainment"
Khuyết điểm: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Ưu: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Khuyết điểm: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
Khuyết điểm: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Khuyết điểm: "Seat a little uncomfortable even with mattress. Food not great."
Ưu: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Khuyết điểm: "I was taken by surprise that I could not take my SLR camera on board as carry-on luggage and had to check it (they were doing this to everyone, not just me and it covered laptops, kindles, cameras, etc - everything electronic except phones). This was not done on the flight into Dubai. Also irritating was when I got to Boston, an Emirates guy cut open the packing envelope open and in the process, accidentally sliced the camera neck strap. He was, however, very apologetic and eagerly got me the info needed to submit a claim to Emirates."
Ưu: "Everything felt like first class, in coach"
Khuyết điểm: "Everything was great"
Khuyết điểm: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
Ưu: "Very pleasant crew, good food and an easy layover."
Khuyết điểm: "No negative feedback."
Ưu: "Entertainment facilities very good. Important for those long trips. Food good too"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "The staff was very friendly"
Khuyết điểm: "food choices and entertainment options could be better"
Khuyết điểm: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
Ưu: "Entertainment center was great many series."
Khuyết điểm: "Nothing."
Ưu: "In-flight entertainment was good."
Khuyết điểm: "Was sitting in 41D. By the team they came to my seat, they ran out of the standard vegetarian meal. I was told I 'had to pre-order' the veg meal, although it had never happened in the 10+ long haul 14-hr flights I've taken with Emirates in the past. I was under the impression you only had to pre-order special meals like religious (Jain, Hindu) meals and not the std veg meal. Emirates should advise so while booking a ticket. Secondly the flight attendant who was telling me this was INCREDIBLY rude. This was extremely uncharacteristic from Emirates crew as I had always come across very pleasant flight attendants. This particular attendant constantly, and very indifferently, asked me if I wanted chicken or lamb, despite me repeatedly saying I am a vegetarian. This continued for a couple of minutes, and then she got flustered, rudely asked again if I want to eat or not. I said I am not going to eat a non-veg meal, and then she dragged the tray away. Without offering me any kind of veg alternative (Emirates carries pizzas as well in this long haul flights). I ended up not eating anything for that meal. Extremely unpleasant experience which was not expected from Emirates."
Ưu: "Excellent service, as expected."
Khuyết điểm: "Delayed by an hour, was not communicated properly at the airport."
Ưu: "Emirates has a great reputation, and now I've experienced first hand why that is! Great (complimentary!) food and beverages, clean comfortable seats, generous luggage policies, and impressive customer service. The crew on our flight represented 19 different countries and spoke a total of 19 different different languages. The woman ahead of me was very unpleasant about her screen not working, and every attendant she spoke to was infinitely polite and pleasant. They tried to reset her screen, and eventually found an empty seat and moved her to first class!"
Khuyết điểm: "Only that I can't take an Emirates airbus for all of my flights! I was detained for awhile during boarding because I was chosen to have my carry-on bag checked, and it took awhile because I had filled a water bottle after passing through security and it took some discussion before being approved (my husband didn't know where I was and had already boarded and was worried)."
Khuyết điểm: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
I was in Seat 5K, Hand rest wont go down when on Sleep Flat Mode. Door opens slowly after closing. Even crew were surprised. Not cleaned properly. I have pictures of broken handle and old used tissues and covers if wanted.
There was flight delays due to long ques of on-boarding process.
Everything is good and will manage
Khuyết điểm: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "Nothing"
Khuyết điểm: "Be more professional"
Ưu: "Nothing to like on that flight."
Khuyết điểm: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Khuyết điểm: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Friendly Crew, good entertainment possibilites."
Khuyết điểm: "Everything has a plastic holding purse."
Khuyết điểm: "Entertainment on the Boeing 777 suffered from access problems"
Ưu: "Plane design was nice"
Khuyết điểm: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Khuyết điểm: "Houston airport qatar airways check in office has 4 counters and 2 were for people who electronically checked in and they were only a few and other 2 counters were for the huge line. Need more counters. Doha airport has majority of Indian national personell at check in and luggage checkins. They have to learn some manners and be polite with people. Rudeness is a turn off passengers who are tired"
Ưu: "Qatar is awesome. Amazing service and great new planes."
Khuyết điểm: "All good"
Ưu: "The crew were very friendly"
Khuyết điểm: "The boarding was delayed"
Ưu: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Khuyết điểm: "Everything was good."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "The other two seats in my row were not occupied"
Khuyết điểm: "The excessive and second security checking at Doha"
Ưu: "Modern plane and great crew."
Ưu: "The crew were very friendly and helpful."
Khuyết điểm: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "Air hostesses are classic.The plane very spacious ."
Khuyết điểm: "Wait time to connect from Doha too longNo hotel accommodation."
Ưu: "The plane had everything I could want."
Khuyết điểm: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Khuyết điểm: "Nothing it was great"
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Ưu: "Not much except the on board crew are nice."
Khuyết điểm: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Ưu: "Food is good"
Khuyết điểm: "Economy seat"
Ưu: "The friendliness of the staff from check in to arrival!"
Khuyết điểm: "None"
Ưu: "Had a great experience with this flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "The professionalism of the staff"
Khuyết điểm: "No comment"
Ưu: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Khuyết điểm: "Nothing . everything was fine."
Ưu: "Plane was perfect"
Khuyết điểm: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Khuyết điểm: "It was an older plane. It seemed smaller and we had no choice in entertainment"
Khuyết điểm: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Khuyết điểm: "There were no headphones and again with the remote Oryx screen that is just way too complicated and freezes like crazy."
Ưu: "On time"
Khuyết điểm: "Food is so bad and it's finish quickly and there's no Choice is. And there's one point Why the flight stops tow times in Vietnam going and back It's should one time and back to Doha"
Khuyết điểm: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Ưu: "Quality entertainment."
Khuyết điểm: "Staff did nothing about crying children for the entire flight. Food was awful."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "airline service"
Khuyết điểm: "n.a"
Khuyết điểm: "Long transit"
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Ưu: "I was most disappointed when I got to the check in counter only to be informed that I was on "stand by" That was quite strange consideirng that the flight was not free, I had booked early called a day priot to the flight for confirmation. Though I was later allowed to fly but such treatment was most unnecessary. On the whole the flight was good"
Tha table was dirty. I had to ask a crew member to clean it up.
Late to board late to depart captain gave inaccurate information
Ưu: "It was a small jet but the first class section was extremely nice."
Khuyết điểm: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Khuyết điểm: "The crew was so rude"
Ưu: "Crew wuz gööd"
Khuyết điểm: "Good"
Ưu: "Seat was comfortable"
Khuyết điểm: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Ưu: "Quiet, evening flight."
Khuyết điểm: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Ưu: "The crew was very attentive."
Khuyết điểm: "There were no power ports on this flight."
Ưu: "Not much. I did arrive to my destination with my bags!"
Khuyết điểm: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Ưu: "The entertainment options"
Khuyết điểm: "The flight was delayed because of another flight before ours and there was poor communication."
Khuyết điểm: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Ưu: "Pleasant and attentive crew"
Ưu: "Normal expectations were met"
Khuyết điểm: "It was fine"
Ưu: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Khuyết điểm: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
Khuyết điểm: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
Ưu: "Landed safely and on time. Crew was nice."
Khuyết điểm: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Ưu: "Quick boarding"
Khuyết điểm: "Cold no food"
Ưu: "Crew were ok Captain was informant"
Khuyết điểm: "Delay Heat on plane at 98 degrees upon boarding"
Ưu: "The boarding and flight were both good"
Khuyết điểm: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Khuyết điểm: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Khuyết điểm: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Ưu: "Crew was friendly."
Khuyết điểm: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Ưu: "Much more room in seats than expected"
Ưu: "It was great! I got an entire row to myself."
Ưu: "I got here."
Khuyết điểm: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Khuyết điểm: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Ưu: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Khuyết điểm: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Ưu: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Khuyết điểm: "We boarded an hour late and then sat in the runway for ever. Flight was scheduled to arrive in Nashville at 1137p we arrived at 148a! Ridiculous"
Ưu: "Most things."
Khuyết điểm: "Delayed flight!"
Khuyết điểm: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Khuyết điểm: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Ưu: "I changed my reservation in Hartford. Crew were extremely helpful."
Khuyết điểm: "I ended up getting to my destination 6 hours after what I had planned."
Ưu: "All good"
Khuyết điểm: "All good"
Ưu: "The male server was great. The ice cream for dessert was magnificent."
Khuyết điểm: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Khuyết điểm: "Plane size"
Khuyết điểm: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Khuyết điểm: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Ưu: "Overall friendliness of the crew"
Ưu: "Arrived on time, left on time."
Khuyết điểm: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Khuyết điểm: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Ưu: "Everything was good"
Ưu: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Khuyết điểm: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Ưu: "I was welcomed and make right at home"
Khuyết điểm: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Ưu: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Khuyết điểm: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Khuyết điểm: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Ưu: "Service and friendliness"
Khuyết điểm: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
Ưu: "Once we finally got on the flight it was great! The crew was Fabtatsic and gave tons of updates as they became available."
Khuyết điểm: "The only bad thing I can say was the delay. Beyond their control but very frustrating."
Smaller plane therefore, smaller overhead bins. my carry-on needed to be compacted if I had known in advance I could have done it before instead of in the isle.
Ưu: "Trenton was outstanding. Very professional"
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Ưu: "Flight was comfortable and quick. Crew was friendly"
Khuyết điểm: "Suitcase arrived brokken off the belt. If was in good shape when checked in at Chicago for the last leg of a 17 flight round the world trip. Typical to have baggage handled very poorly in US."
Khuyết điểm: "Didn't get requested seats"
Ưu: "Always love flying United. I enjoy being treated so well and seeing others being treated with the same respect."
Khuyết điểm: "Nothing that the crew could have fixed. Delay due to previous plane coming in as well as too much oil on the plane so it took about 1.5 extra hours to finally begin taxing. A little frustrating to arrive so late but nothing they could have done. They handled it well and had positive attitudes"
Ưu: "On time"
Khuyết điểm: "Nothing"
Ưu: "The crew was polite and caring. Always making sure I had what I needed. The organization for boarding was fast and smooth."
Khuyết điểm: "The airline has to create a policy that control more the misbehavior of children on board. If children are not controlled properly, the environment becomes very disturbing."
Ưu: "Full flight but still received great care and attention from the crew."
Ưu: "The flight was non-stop and it was short 51mins. Boarding super easy."
Khuyết điểm: "Seats are too small."
Khuyết điểm: "flight had left by the time the delayed flight from MUC reached IAD => got rebooked on DL via ATL"
Khuyết điểm: "Hour and a half delay"
Khuyết điểm: "I do not like the in-seat screens that force you to watch advertising."
Ưu: "Great in flight crew. Easy check in and boarding. Left on time. Arrived early."
Khuyết điểm: "Really bumpy ride. I mean bumpy."
Ưu: "Staff was friendly"
Khuyết điểm: "Flight was delayed 100mins and lots of turbulence in flight"
Khuyết điểm: "United should explain why they wanted to create the Basic Economy Category. What is the benefit for the airlines? I feel that they just took the lowest price they always offered and took away the flexibility we had."
Ưu: "On time flight so can't complain about that. Flight attendant was funny, helpful and all around terrific"
Khuyết điểm: "Tiny cabin and seats. Aisle barely wide enough to walk through. Had to crouch down (I'm 6'4"), and barely fit into my seat (I'm not overweight. Cabin was frigid as well."
Ưu: "The new planes have more leg room for comfort! Easy on and off the flight"
Khuyết điểm: "Entertainment at a price. Should include a movie or two for free"
Ưu: "Friendly staff"
Khuyết điểm: "Multiple delays, rerouted 2 times, multiple seat changes"
Khuyết điểm: "Everything Worst airline ever I will never fly with them again We chose them because they are the only ones that fly straight to my destination. However, I would rather have a layover than fly with united again! I will be flying with Southwest from now on. Thank you"
Ưu: "The crew on the plane was great."
Khuyết điểm: "I HATED that our flight was delayed. Not even delayed once or twice, but a total of 6 times?! thats just ridiculous. Sitting in the airport for over 6 hours should NEVER be tolerated."
Ưu: "Friendly service"
Khuyết điểm: "The 737-700r seating is really close when you have 3 big guys in the same row"
Ưu: "Friendly staff"
Khuyết điểm: "Uncomfortable seats"
Ưu: "Flight attendant. The actual flight"
Khuyết điểm: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Khuyết điểm: "We had confirmed reservations to go visit my daughter and son in law in Nashville. We had purchased tickets to see a concert in Nashville. We missed the concert and a full day of planned activities. We were bumped off the flight although we had confirmed reservations. So we decided to drive and incurred hotel charges. We will be driving back home and will incur hotel charges on the way home. We had to pay for gas and wear and tear on our car. This has been an awful experience."
Ưu: "Everyone was extremely nice! Made me want to fly again. Very quick flight! Crew was great. Very enjoyable people."
Khuyết điểm: "I don't have any complaints."
Khuyết điểm: "Too cold on board"
Ưu: "Flight delayed, had to check carry on Bag and didn't receive it for over 30 mins after flight"
Ưu: "Comfy enough. Wider than the first plane."
Khuyết điểm: "Crew was a little short temperee but the plane was over a half hour late. Also, somewhere between Tucson and Nashville they played football with my suitcase and I ended up with broken gifts and a suitcase full of cookies from where thr damn container broke."
Ưu: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Khuyết điểm: "People took my seat, family in front of me had tv blaring the entire time and flight attendants did nothing, child next to me threw up on me since there were NO bags in the seats. Took 45 minutes to get luggage. Never again!! And no free wifi?? $7.99 is ridiculous when most other airlines give it for free."
Ưu: "Absolutely nothing good to say. Unaccommodating plane and crew."
Khuyết điểm: "Absolutely nothing good to say. Unaccommodating plane and crew. Pay a little more and fly another carrier."
Ưu: "The Flight Attendant who was in the back of the place was awesome and very caring."
Khuyết điểm: "Someone was sitting in my seats and instead of making him move they made us move and tried splitting up my wife and 6 month old child about 4 rows apart. The air started blowing very hot air about halfway through the flight. Everyone was sweating and it was better to just turn the air off completely then keep it on. They tried taking care of it which helped for 5 minutes and then it started blowing hot again. Also the WiFi would kick you off after about 30 seconds and then make you go through a login that takes like 60 seconds. Needless to say... this was the first time I haven't flown Southwest in years... and with the kind of experience it's no wonder why it won't happen again any time soon."
Ưu: "Fantastic crew"
Khuyết điểm: "Seat not comfortable"
Ưu: "Concetta trotter My experience was excellent at Newark airport The service I received was the best I ever had I am handicap and united took excellent care of Me the attendants were outstanding!!!! But when I arrived in Nashville I was suppose to Get a wheel chair to bring me out the door and The person brought me off the ramp and told me To get off he had other people !!! I was shocked thank GOD I had my cane to walk With Nashville should watch who they hire But over all united rocks can't wait to get On another flight on united won't fly anyone else You took very good care of me"
Khuyết điểm: "And then when I was flying home I had to change my flight plan because my flight got so delayed that I was going to miss my connector.."
Ưu: "Everyone was nice and helpful"
Khuyết điểm: "Every flight was late. I flew from Nashville to lax and both of my flights were late there and back"
Khuyết điểm: "Flight was cancelled and accommodations for this inconvience were horrible."
Ưu: "Plenty of leg room."
Khuyết điểm: "Loud guy sitting behind us was all."
Ưu: "They eventually refunded me"
Khuyết điểm: "The flight was delayed 4 times over 4 hours, then we boarded the plane. They then got us off the plane. We waited two hours and then canceled the flight. The gate agents were rude and not helpful when we got in line to figure out how wee would all get to ORD. It was the most dissappointing travel experience I have had in a very long time."
Ưu: "quick flight and good landing"
Khuyết điểm: "Do flights ever come on time??"
Ưu: "The free movies on the united app were awesome"
Ưu: "See above"
Khuyết điểm: "See above. Stewartists were rude both ways."
Ưu: "Nice people. Glad the plane was repaired rather than flight cancelled."
Khuyết điểm: "No airconditioning on ground. Long wait in hot Chicago. Plane returned to terminal because of faulty screen. Deplaned. Two hour wait for repair."
Ưu: "Nice crew and boarding staff. The plane was repaired rather than the flight being cancelled."
Khuyết điểm: "No airconditioning on the ground so the extra time on the tarmac was very uncomfortable. While taxiing, a screen went blank, so the plane returned to the terminal, deplaned, and there was a two hour delay for the repair."
Ưu: "Boarding was smooth ans efficient. Crew was attentive and nice."
Khuyết điểm: "I paid for 2hrs of wifi, yet was unable to access it as the service was "temporarily unavailable" for the remainder of the flight."
Ưu: "The process was good"
Khuyết điểm: "Wish there were more morning flights"
Ưu: "Very funny and skilled captain. Comfortable seats with lots of leg room"
Khuyết điểm: "Crabby flight attendant"