The seat cushion was worn out. It was very uncomfortable. The service was very good.
the biggest disappointments was, we were not informed of all the information we need, on our scheduled trip coming back to US.. We've tried a lot of times calling and send an email asking about any procedures that we might need to know upon our return trip, but unfortunately there was no response either at all. then came the horrific day of our return trip to US. after an hour and a half being in the long line, we are surprised when one of the airline staff announce that we need to prepare all documents needed including ANTIGEN TEST. This was the start of our horrific experience on that day. Were told different information from other sources, but heard nothing from JAL, as mentioned earlier that we tried calling them to ask for any info for our flight. Long story short as a result of this horrific misfortune caused by this airline, aside from the unexpected huge expenses that we incurred, as of this moment this problem is not yet resolve as we called them letting them of the situation happened to us in our recent Manila trip going to Seattle May 31, 2022.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Same thing about the seats. Why can I select seats and then those choices not be honored?
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Food, service,"
Khuyết điểm: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Khuyết điểm: "food"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Perfect in all aspects. Will use them again for all my flights."
Ưu: "The food and movies"
Khuyết điểm: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
Khuyết điểm: "angled flat seats."
Ưu: "New plane, excellent service both on the ground and air. Above average food."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Khuyết điểm: "Entertainment system went down but the staff fixed it."
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Ưu: "Nicest crew I have ever seen!"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Khuyết điểm: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Ưu: "Excellent crew,service and great food."
Khuyết điểm: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ưu: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Ưu: "The service was great. Food was delicious,"
Khuyết điểm: "It was a bit too warm in the aircraft."
Ưu: "The food was good. Seats were as comfortable as any flight is."
Khuyết điểm: "There were no diet soft drinks available on the flight."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Food & entertainment"
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "The hospitality of the crew"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "Best and consistent service."
Ưu: "The staff took pride in providing excellent service from check in till landing."
Khuyết điểm: "Still paying for wifi in 2016"
Ưu: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Khuyết điểm: "There was nothing I didn't like about this airlines."
Ưu: "Always on time!"
Khuyết điểm: "Everything is perfect."
Ưu: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Khuyết điểm: "Menu in business class."
Ưu: "The crew's attention to detail, service."
Khuyết điểm: "Sort of bumpy flight."
Khuyết điểm: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Khuyết điểm: "add low carb meal option please!"
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Seating was fine"
Khuyết điểm: "If flight cost less lol"
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Khuyết điểm: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Khuyết điểm: "food"
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Khuyết điểm: "No complain about the flight and the services."
Khuyết điểm: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Ưu: "Overall comfort was good"
Khuyết điểm: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Ưu: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Khuyết điểm: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Ưu: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Ưu: "Pleasant stewardesses"
Khuyết điểm: "Expensive lunches, no entertainment unless you pay"
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Khuyết điểm: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Ưu: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Khuyết điểm: "Seat would not recline. That should be standard. My back was sore after trip."
Ưu: "The staff are friendly and helpful. The seat is very comfy"
Khuyết điểm: "Nothing"
Ưu: "Ample legroom and there is a good selection of food."
Khuyết điểm: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Great service. Crew are kind and friendly!"
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Ưu: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Ưu: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ưu: "Service was nice way more room than American Delta or United for economy"
Khuyết điểm: "None"
Khuyết điểm: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Wish there was more movies in English"
Ưu: "Great leg room, staff was very nice, food and entertainment was decent."
Khuyết điểm: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ưu: "Service was amazing."
Khuyết điểm: "Nothing."
Ưu: "The food and disipline on boarding the passangers according to their classes"
Ưu: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Tha table was dirty. I had to ask a crew member to clean it up.
Late to board late to depart captain gave inaccurate information
Khuyết điểm: "The crew was so rude"
Khuyết điểm: "In flight entertainment wouldn't work despite following the instructions, so I gave up after about 45 minutes."
Ưu: "Seats were comfortable and crew was nice."
Khuyết điểm: "Need something more substantial for food in first class on a cross-country flight."
Ưu: "Crew wuz gööd"
Khuyết điểm: "Good"
Ưu: "Seat was comfortable"
Khuyết điểm: "One attendant looked and acted,like she had just gotten up after a rough night. Never smiled, watched people put jackets and even a fast food bag in the overheads without ever saying a word."
Ưu: "Quiet, evening flight."
Khuyết điểm: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Ưu: "Not much. I did arrive to my destination with my bags!"
Khuyết điểm: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Ưu: "The entertainment options"
Khuyết điểm: "The flight was delayed because of another flight before ours and there was poor communication."
Khuyết điểm: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Ưu: "Pleasant and attentive crew"
Ưu: "Normal expectations were met"
Khuyết điểm: "It was fine"
Khuyết điểm: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."
Ưu: "Landed safely and on time. Crew was nice."
Khuyết điểm: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Ưu: "The boarding and flight were both good"
Khuyết điểm: "Paid $10 for WiFi that wouldn’t even allow me to stream some music or open a web page"
Khuyết điểm: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Khuyết điểm: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Ưu: "On time."
Khuyết điểm: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."
Khuyết điểm: "Very cramped seating This was an American Airlines flight, not Alaska Air."
Ưu: "Much more room in seats than expected"
Ưu: "It was great! I got an entire row to myself."
Ưu: "I got here."
Khuyết điểm: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Khuyết điểm: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Ưu: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Ưu: "Extra room with empty seat"
Khuyết điểm: "Seat didn't go back due to exit row"
Ưu: "Most things."
Khuyết điểm: "Delayed flight!"
Khuyết điểm: "First hearing news of my flight being severely delayed I asked the ticket agent if I should just drive down to DFW from Lawton he reassured me that the plane would get there with time I had to make a split decision to drive down very rapidly"
Khuyết điểm: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."
Ưu: "I changed my reservation in Hartford. Crew were extremely helpful."
Khuyết điểm: "I ended up getting to my destination 6 hours after what I had planned."
Ưu: "The male server was great. The ice cream for dessert was magnificent."
Khuyết điểm: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Khuyết điểm: "Plane size"
Khuyết điểm: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Khuyết điểm: "COULDN'T GET ON THE SECOND LEG BECAUSE DIDN'T MAKE THE FIRST LEG"
Ưu: "Overall friendliness of the crew"
Ưu: "Nice crew"
Khuyết điểm: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."
Ưu: "Arrived on time, left on time."
Khuyết điểm: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
Khuyết điểm: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("
Ưu: "Everything was good"
Ưu: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Khuyết điểm: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Ưu: "I was welcomed and make right at home"
Khuyết điểm: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Ưu: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Khuyết điểm: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"
Khuyết điểm: "Seeing as this flight was cancelled and we had to wait as two elderly people until 3pm the next day to get another flight and American Airlines would not compensate in anyway. I would say that we will never fly American Airlines again nor will my family. This was not the only delay or cancellation because of American either. We spent 48 hours traveling because of delays and cancellations and still American would do nothing for us. I'm 66 and my husband is 72 (who also has had back surgery for five slipped discs) and we had to sleep on concrete floors and had very limited money to buy food. It was by far the worst experience of my life and I would encourage everyone to not travel with them."
Ưu: "Service and friendliness"
Khuyết điểm: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
Khuyết điểm: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"
Khuyết điểm: "It was a 2 hour delay and they had us run to two different gates. The plane didn't take off for another half hour or so"
Ưu: "The crew did a great job of keeping the passengers taken care of."
Khuyết điểm: "Flight delays and almost missed the checkout of our rental car"
Khuyết điểm: "Delays. Always with the delays. An hour to take off and 30 minutes to land? I changed my flight because my father is dying of cancer, you charge me 200 extra for this? These planes shouldn't be allowed to fly. There's efficiency and there's just plain uncomfortable. Too tight. Small seats."