The seat cushion was worn out. It was very uncomfortable. The service was very good.
the biggest disappointments was, we were not informed of all the information we need, on our scheduled trip coming back to US.. We've tried a lot of times calling and send an email asking about any procedures that we might need to know upon our return trip, but unfortunately there was no response either at all. then came the horrific day of our return trip to US. after an hour and a half being in the long line, we are surprised when one of the airline staff announce that we need to prepare all documents needed including ANTIGEN TEST. This was the start of our horrific experience on that day. Were told different information from other sources, but heard nothing from JAL, as mentioned earlier that we tried calling them to ask for any info for our flight. Long story short as a result of this horrific misfortune caused by this airline, aside from the unexpected huge expenses that we incurred, as of this moment this problem is not yet resolve as we called them letting them of the situation happened to us in our recent Manila trip going to Seattle May 31, 2022.
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Same thing about the seats. Why can I select seats and then those choices not be honored?
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Food, service,"
Khuyết điểm: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Khuyết điểm: "food"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Perfect in all aspects. Will use them again for all my flights."
Ưu: "The food and movies"
Khuyết điểm: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
Khuyết điểm: "angled flat seats."
Ưu: "New plane, excellent service both on the ground and air. Above average food."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Khuyết điểm: "Entertainment system went down but the staff fixed it."
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Ưu: "Nicest crew I have ever seen!"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Khuyết điểm: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Ưu: "Excellent crew,service and great food."
Khuyết điểm: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ưu: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Ưu: "The service was great. Food was delicious,"
Khuyết điểm: "It was a bit too warm in the aircraft."
Ưu: "The food was good. Seats were as comfortable as any flight is."
Khuyết điểm: "There were no diet soft drinks available on the flight."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Food & entertainment"
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "The hospitality of the crew"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "Best and consistent service."
Ưu: "The staff took pride in providing excellent service from check in till landing."
Khuyết điểm: "Still paying for wifi in 2016"
Ưu: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Khuyết điểm: "There was nothing I didn't like about this airlines."
Ưu: "Always on time!"
Khuyết điểm: "Everything is perfect."
Ưu: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Khuyết điểm: "Menu in business class."
Ưu: "The crew's attention to detail, service."
Khuyết điểm: "Sort of bumpy flight."
Khuyết điểm: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Khuyết điểm: "add low carb meal option please!"
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Seating was fine"
Khuyết điểm: "If flight cost less lol"
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Khuyết điểm: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Khuyết điểm: "food"
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Khuyết điểm: "No complain about the flight and the services."
Khuyết điểm: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Ưu: "Overall comfort was good"
Khuyết điểm: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Ưu: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Khuyết điểm: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Ưu: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Ưu: "Pleasant stewardesses"
Khuyết điểm: "Expensive lunches, no entertainment unless you pay"
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Khuyết điểm: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Ưu: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Khuyết điểm: "Seat would not recline. That should be standard. My back was sore after trip."
Ưu: "The staff are friendly and helpful. The seat is very comfy"
Khuyết điểm: "Nothing"
Ưu: "Ample legroom and there is a good selection of food."
Khuyết điểm: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Great service. Crew are kind and friendly!"
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Ưu: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Ưu: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ưu: "Service was nice way more room than American Delta or United for economy"
Khuyết điểm: "None"
Khuyết điểm: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Wish there was more movies in English"
Ưu: "Great leg room, staff was very nice, food and entertainment was decent."
Khuyết điểm: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ưu: "Service was amazing."
Khuyết điểm: "Nothing."
Ưu: "The food and disipline on boarding the passangers according to their classes"
Ưu: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Flight attendant dispensing beverages & chips was not friendly or helpful. She seemed to be in bad mood.
Entertainment does not work , remote also not working . My wife flew back to NTC from Seatle on first class and the chair can not recline , sitting straight up for the entire flight.
Why you have as a matter of the length of the customers do not understand what should be inconvenienced, and child's mother, for one day delay forced the plane to their airplane all at the airport to cancel. you can't sleep at night.And inhospitable to really disappointed in the Delta holding a microphone in front of boarding, employees.Be inconvenienced like this you have to ask why we are paying.
Delay caused my layover to not work out in Atlanta. Did catch later flight but got home later than I wanted to.
The flight attendant read all of the directions off his phone, with a mask, and in a low, uninterested voice. We heard little to nothing of the directions and weren’t even motivated to try.
Boarding too slow. Crew could be more helpful. Flight was good, on time.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Khuyết điểm: "Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good."
Khuyết điểm: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Ưu: "The head flight attendant was very nice and fun!! She made a delayed flight so much better. Plus, or pilot was great!"
Ưu: "Delayed, packed, bought a sandwich! Good sandwiches!"
Khuyết điểm: "Packed and delayed"
Khuyết điểm: "Food was blah, not hot and watery"
Ưu: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Khuyết điểm: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Ưu: "VERY small plane and small narrow seats"
Khuyết điểm: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Ưu: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Ưu: "Large 9" screen for movies, games, etc. Sat in emergency exit row and there was lots of extra space."
Khuyết điểm: "Seats were slightly larger than older planes, but the back has an uncomfortable curve to it."
Ưu: "We got on we took off and arrived on schedule just as it should be."
Khuyết điểm: "N/A"
Ưu: "Not much, hardly anything"
Khuyết điểm: "The service in First Class, absolutely terrible"
Khuyết điểm: "20 minutes late"
Ưu: "Everything clicked from the start"
Khuyết điểm: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Ưu: "Overall experience"
Khuyết điểm: "Food"
Ưu: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Khuyết điểm: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Ưu: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Khuyết điểm: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Ưu: "We landed"
Khuyết điểm: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Ưu: "Incredible service, great entertainment options, comfy seats"
Ưu: "I didn’t"
Khuyết điểm: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
Ưu: "comfortable seats in comf+ but no pillow or blanket for 4 hr red eye? Come on delta"
Khuyết điểm: "Gate agent was the worst in two years..never smiled, never thanked anyone and didnt call me by name or recognize my diamond status. Boarding was a fiasco with the pillars in too small of a gate. FA had too much coffee they kept main babin lights on way too long and kept loudly asking if anyone wanted extra drinks snacks....this is a redeye, people want to sleep!!"
Ưu: "Delta gate agents kept everyone well informed and updated as to new boarding time/procedure"
Khuyết điểm: "Flight was delayed by 4 hours and reason was not explained or obvious"
Ưu: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Khuyết điểm: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Ưu: "Great selection of movies to watch."
Khuyết điểm: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Ưu: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Ưu: "Itwas fast and easy."
Khuyết điểm: "Nothing. Everyrhing was good."
Ưu: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Ưu: "Friendliness, spirit, organization of crew."
Khuyết điểm: "The obvious- no leg room, no food"
Ưu: "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
Ưu: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Khuyết điểm: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Khuyết điểm: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Ưu: "delays for a long time to get to the gate than delays for more than 2 hours for a crew to come in..."
Khuyết điểm: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Ưu: "We got almost an absurd amount of food and drink on the flight, which was great. A meal, two snacks, a bottle of water, and several passes of the drink cart. The flight staff were all great, the entertainment options were plentiful. Really just a great flight."
Khuyết điểm: "The Amsterdam airport was ludicrous. We were making a connection and had to go through four different levels of security. Our 1hr45minute layover was completely taken up just waiting in random lines to have someone look at our passports, or ask us to pull up our full flight itinerary email (teh boarding pass was not enough for her....). I appreciate the security attempts but it was really over the top, and the staff had no idea what they were doing (were bad at directing people to the right place or explaining what they needed). Note that NONE of this was the fault of Delta or KLM, completely teh airport."
Ưu: "Crew remained positive and apologetic for the long delay."
Khuyết điểm: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Khuyết điểm: "The flight was cancelled after waiting in the airport all day! I missed my conference on Thursday and Friday morning because I had to rent a car and drive! They did not seem concerned at all sbout money that was lost such as hotel, tickets for conferences and gas. All was said is the weather was bad snd we will get you out soon as we can."
Ưu: "Great cup of coffee, and some real lookers that were easy on the eyes :) on this flight. For an early morning flight this is always important. This was a connecting flight."
Ưu: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."
Ưu: "Every thing except food!"
Khuyết điểm: "Not enough food provided by airline!"
Ưu: "I was seated in the first five rows; the flight attendants were truly outstanding."
Khuyết điểm: "In a very modern Barcelona airport, traveling down and up flights of stairs to reach a bus to board the aircraft is a joke."
Ưu: "Child and mother behind me were terribly loud, rude, and inconsiderate. Worst flight ever"
Ưu: "Easy check in and boarding, and flight left on time."
Khuyết điểm: "Purchased these tickets over a month ago and I was never able to select my seats. I am a Delta frequent flier, and despite logging on and checking in, was told at the airport counter that I would be assigned a seat at the gate. Of course we were assigned to the last row of the antiquated MD 88, right next to one of the engines. As if the lack of reclining seats was bad enough, the engine noise and vibration was almost unbearable on the flight that was delayed one hour on the Tarmac. The crew was understanding and we did get to Orlando safely...a big plus."
Head flight attendant was wonderful.
The captain’s announcements were succinct, coherent, and brief—unlike the chatty confusing communications from the pilot on April 23, ORD to FCO. The flights got attendants were all very good, helpful, efficient, and friendly: I would single out as excellent an older white-haired lady, on both trips, for her cheerful and helpful attentions. The food was not as bad as it often is. Boarding in Rome was efficient and unstressful, and the over two hours going through immigration at OHare were the worst I have experienced in thirty years of frequent flights abroad. Can’t the airlines put some pressure to insure that the people at OHare can speak English at least as well as the personnel in foreign airports? My wife and I have agreed that we will in future foreign travel avoid returning to America at O’Hare.
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
The flight was delay more than an hour
I’m not a fan of small planes. Not enough leg room. There was a man that would keep his mask on. He and his partner were disruptive. He/they should have been arrested upon landing. Or at least inconvenienced in some way.
Ưu: "They offered some entertainment"
Khuyết điểm: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Khuyết điểm: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Ưu: "Staff was so kind and helpful."
Khuyết điểm: "They ran out of a couple of the snacks, not a big problem but note worthy."
Ưu: "Seats were very comfortable staff was really professional"
Khuyết điểm: "No complaints"
Ưu: "Crew was great, and we landed early."
Khuyết điểm: "My headphone and USB jack did not work so I wasn't able to use the entertainment like I had wanted."
Ưu: "Comfortable seats & fast boarding"
Khuyết điểm: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Ưu: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Khuyết điểm: "Nothing give a 10/10"
Khuyết điểm: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."
Ưu: "It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts"
Khuyết điểm: "There’s always room for improvement. Too much to list here"
Ưu: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Ưu: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Ưu: "Excellent crew and friendly staff on flight."
Khuyết điểm: "Due to re-evaluate cancellation priority given to guests the rebooking needs over guests needing to make requests about current flight."
Ưu: "This flight crew were upbeat and all smile. They definitely know what customer service should be."
Khuyết điểm: "Only pretzels for food when you’ve been on a plane all day didn’t make me happy."
Ưu: "departure and arrival time"
Khuyết điểm: "the passenger next to me smelled horrible"
Khuyết điểm: "Need better coffee"
Ưu: "Great service and clean airplane."
Khuyết điểm: "Bit of delay."
Ưu: "The flight crew was very nice"
Khuyết điểm: "The plane was almost 40 minutes late in boarding. I missed my connection flight to Rome"
Khuyết điểm: "The plane was too warm before take off."
Ưu: "The crew was wonderful of the flight was fine!"
Khuyết điểm: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Ưu: "It went very well."
Khuyết điểm: "Np"
Ưu: "Everyone was nice. Flight left on time an landed early."
Khuyết điểm: "The front row for the exit is too small. The diagram i looked at said it was an exit row on the 2nd leg of my flight. It wasnt!! Uncomortable for my legs. Im 6'3"
Ưu: "not much"
Khuyết điểm: "They overbooked every flight of the day (total of 4) and offered us no solution except what as standby and try to get on next days flight. Very bad form and they were not helpful in finding a solution. we finally rented a car and drove home over 8 hours- still trying to get the rental car cost reimbursed....and oh yeah they completed tore apart my METAL GUN CASE!!!!"
Ưu: "Decent seats and space Good entertainment choices"
Khuyết điểm: "Business-like attendants"
Ưu: "Airbus was nice and had charging capability at each seat?"
Khuyết điểm: "Although a BA flight I had to pay AA charges for checked baggage. Agent at AA counter was trying to help by offering my bag as carry on. I paid the $100.00 charge as I am handy capped and did not want to wrestle extra weight. Under BA there should have been no charge but the AA counter staff acted ignorant of that fact. Not sure why I am telling you this as I expect nothing will be done by anyone."
Khuyết điểm: "No food for sale"
Ưu: "Smooth flight on time."
Khuyết điểm: "Internet was out. Table was tilted and could not be level for drinks. Out of, or No cover sheet for protection for toiler seat. Result of : Management and Union"
Ưu: "Food was decent"
Khuyết điểm: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Ưu: "crew was great"
Khuyết điểm: "delays"
Ưu: "I like quick flight,"
Khuyết điểm: "The delay but hey that's how it goes."
Ưu: "comfortable seats, pleasant crew"
Khuyết điểm: "The crew came late and the boarding was delayed by about 2h and I missed my bus connection to Boston..."
Khuyết điểm: "Plane interior was really dirty"
Ưu: "Planes were on time and staff was friendly"
Khuyết điểm: "Nothing disliked"
Ưu: "Helpful attitude of crew"
Khuyết điểm: "would have liked to be able to power up digital devices."
Ưu: "Great food, comfort, and smiles :)"
Khuyết điểm: "They cancelled my flight "due to weather" when the storm wasn't to hit the destination for more than 6 hours AFTER arrival. I was stranded in PHX for TWO DAYS WITHOUT compensation."
Khuyết điểm: "The late departure from Baranquilla cause many people to miss connections after passing through immigration in Miami."
Ưu: "Was fairly roomy and flights were generally on time"
Khuyết điểm: "Boarding was chaotic- partly because passengers payed little attention to boarding groups and ground crew tried to control it- to little avail. Also, pilot or crew did not tell us what gate we were deplaning at and with short tomes between flights, I need to plan where my next gate is and fastest route there."
So much delays! The head flight attendent was rude to everybody.
Very well organized and clear directions where to go, airport easy to navigate. Over head speakers clear and easy to understand. Very satisfied. Thank you Downside: Need more stuff on check points
having gate crews there to open the door and let us off.
Ưu: "Crew was great"
Khuyết điểm: "We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved"
Ưu: "Service was friendly"
Khuyết điểm: "Such a small plane"
Ưu: "On time."
Khuyết điểm: "Entertainment has old movies. I don’t pay less to fly rouge, and sometimes I may not have a choice. At least they should have the same movie content as the planes that provide movies outside of the rouge app."
Khuyết điểm: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Khuyết điểm: "Upon landing, we made it through customs. Each step of the way when our tickets were scanned, we we told our flight had already departed... Even though we had a 4 hour layover. Even the boards showed the 8:55 pmflight had already departed.... At 5pm. Finally made it to customer service and they gave us the gate number and confirmed the flight didn't leave until 8:55. Then the flight got delayed 20 minutes. No problem, but after boarding we sat in the cramped and poorly cushioned seats for 45 minutes before takeoff because the plane needed servicing. Air jets would not turn off and my husband, who had a window seat, was freezing due to cold air constantly blowing around his feet. When we got off the plane he could barely feel his feet."
Ưu: "The boarding and deboarding of the plane were done quickly."
Khuyết điểm: "The flight was delayed 4 hours and the entertainment selection was subpar."
Khuyết điểm: "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."
Ưu: "Friendly welcome onto the plane. Lots a of over head bag storage space. Fair movie selection. Comfortable and short dlight from YVR to YYZ."
Khuyết điểm: "There's never anything that looks that appetizing on the menu for the those prices. I brought my own food onto the flight."
Khuyết điểm: "Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn"
Ưu: "Ease of service and efficiency."
Khuyết điểm: "Major delays due to poor maintenance. Maintenance is done with passengers on board. No issues with inconveniencing passengers. If you call to complain and ask for compensation, I’ll hey tell you to submit an email and they will respond 3-5 weeks or longer. Will never fly Air Canada again. Will tell everyone on my social media how awful this airline is to customers."
Ưu: "I liked the service on the flight. I was lucky to get two seats free. It was a comfortable ride."
Khuyết điểm: "This is the third trip with Air Canada and their time it was delayed. The entertainment app is very poor and annoying to use."
Khuyết điểm: "It was delayed by 24 minutes."
Ưu: "The crew was professional and friendly."
Khuyết điểm: "The return flight to Orlando was just shy of 2 hours delayed. It was delayed 30 minutes prior to boarding. Then we sat on the plane, at the gate for over an hour. The plane was absolutely filthy. There was food on the seats, on the floor, smears on the window. It was disgusting and I could not wait to get if that plane. I will not be choosing air Canada in the future."
Ưu: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Ưu: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Ưu: "Loved the plane."
Khuyết điểm: "I tried to get business class it was full. In general, I don't spend for business class because AC BC is so poor (horrible food, iffy seats, broken entertainment systems). But this plane was different, unfortunately I couldn't get on."
Ưu: "The in-flight staff were friendly."
Khuyết điểm: "We avoid Air Canada and after this flight that will continue. First, they wanted $400 for the return trip to guarantee that my wife and I sit together. To guarantee that we sit together and that it would be safe for her 28in femurs it would be $800. Then the Orlando leg of our trip was delayed by two hours, guaranteeing that we would miss our connecting flight. They would not make arrangements prior to departure, nor would they respond to any enquiries from any of the passengers about their connecting flight arrangements. On arrival in Toronto, as we pulled up to the gate, they announced that they had found alternate connections for all but 4 passengers that we would get more information outside. There was nobody at the gate. There was noone at customs. We did not know if we had a connecting flight, or if we had to pick-up our luggage. Nobody from Air Canada gave us any information. We asked security at baggage if we should go on to connecting flights or wait for luggage and were only informed that once we leave the baggage area we couldn't return. When we got to the terminal entrance for connecting flights, we were told (by security) that we could not enter without a new boarding pass. THEY directed us to the line for Air Canada (no indication if we were in the right line, but other people in the line were in the same situation. We finally got to the counter and were informed that we were on the last flight of the night and given boarding passes. Thank heavens that my credit card has priority pass membership. Delays happen. The way Air Canada handles it turned a minor annoyance into a maximum-stress situation. We already avoid Air Canada because they took away almost 50,000 travel miles for not flying for one year. We will work even harder to avoid them in the future."
Ưu: "Quick boarding, service was excellent and quick."
Khuyết điểm: "Don't like the Eouge entertainment system. Fortunately there was iPad rental.....at a price."
Ưu: "I liked the service crew and flight attendants help. It was amazing to come home safe. I enjoyed my flight."
Khuyết điểm: "Nothing at all."
Khuyết điểm: "We were missing some of our luggage and now 7 days later are no closer to getting it than we were .We haven't gotten much help or satisfaction."
Khuyết điểm: "Late leaving. Plane packed full. Cramped seating, overhead bins full. Carry on baggage seems unregulated. Air Canada does little to make flying pleasant. Cramped seating getting worse and worse. If you are tall, be prepared to suffer."
Ưu: "The food and the crew."
Khuyết điểm: "The choice of movies was not as many or as good as other airlines that fly between HKG and PDX, such as Delta and Cathay Pacific."
Khuyết điểm: "Food not included on long flights. I've travelled in third world countries where snacks have been provided on one hour flight. Had to wait for 1/2 hour to disembark."
Khuyết điểm: "See above"
Khuyết điểm: "We never got on this flight because we were delayed due to an emergency landing. Couldn't get anyone to help us get home sooner than 24 after when we were originally scheduled to be home in Nashville."
Ưu: "Service was good and people were nice."
Khuyết điểm: "Almost no room if someone puts their seat back, food was not good, made an emergency landing when passenger said he was fine and caused everyone to be delayed."
Khuyết điểm: "We left late in a plane with little air, got to Nashville and had to sit for an hour on the runway in a hot plane due to hate not ready. Clearly not staffed properly as there were multiple open gates in plain sight."
Khuyết điểm: "Flight was delayed for 45 mins. The Toronto Airport Terminal B was hellascious. No AC. Then we had to turn around after we were half way to Nashville and change planes. Not a good way to end a great trip back from Europe."
Ưu: "Movies on plane"
Khuyết điểm: "Food not enough"
Ưu: "Prompt and friendly service, comfortable and clean."
Khuyết điểm: "We had a hard time reserving seats in advance"
Khuyết điểm: "The flight to Frankfurt was an hour late, so my bags didn't make the next flight to Warsaw"
Khuyết điểm: "Breat"
Khuyết điểm: "This was an absolutely terrible flying experience. Our flight from Toronto to Vancouver was delayed by almost 5 hours, which meant I missed my connection to Victoria. Almost no information was given about what to expect about our onward travel connections in Vancouver (most people had connections). I was told that not only would AC book me on an alternate flight, but there would be an agent to meet us with information about baggage, hotel stays, etc. There was no such agent. An agent was only available for folks connecting long-haul to Sydney, Australia, but for no other destinations. I tried to call the airline directly to get information, and kept being told "you will have to speak to someone at the airport". No information was given about where my bags where, whether they would be at the airport or about my connecting flight. I was also told that if I chose to stay in a hotel I would need to pay out of pocket and then seek reimbursement. Unwilling to take the risk of not getting reimbursed, I, like many of my fellow travellers, chose to suck it up and sleep on the floor at the airport. They also failed to tell me that I would need a brand new boarding pass, so after waiting 30m to get through security, I then was sent back to wait another 30m to "check in" yet again and get another boarding pass. This was absolutely one of the worst flying experiences I've had recently, and it utterly frustrates me that AC has a near-monopoly on Canadian air travel. I live in Victoria and will likely go back to what I did in the past, which was take sea travel to Seattle and fly from there just to avoid Air Canada."
Khuyết điểm: "You need to warn people there is no in flight entertainment!"
Ưu: "Not much"
Khuyết điểm: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."
Ưu: "the flight attendant was nice at least on this flight"
Khuyết điểm: "the flight was delayed for an hour in a terminal where 4 other flights were scheduled to take off at the same time. the flight was delayed for an hour, and then I sat in the plane for another hour. The staff in the airport were super rude and didn't seem like they cared at all. There was nothing express about this flight."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "No TVs, you had to download an app to watch movies (could you at least have warned us this was the case? The flight was over 9 hours!) Gate was ridiculously crowded, boarding was chaotic, left over an hour late and my friend missed her connecting flight."
Ưu: "The trip from Toronto to San Francisco was better than the San Francisco trip because the return trip was on a Boeing 747 and a much more comfortable than the Airbus."
Khuyết điểm: "The Airbus red eye going to Toronto was too cramped so it was not very relaxing. The planes are not clean. I'm glad I have wipes to clean the table tray because it was messy."
Ưu: "A wonderful agent named Danyelle Mariner in Raleigh did an excellent job finding us an alternative flight when she saw that we would not make our connecting flight in Toronto. Thanks"
Khuyết điểm: "There seems to be a problem with the Toronto flights in the afternoon. If they are all being rescheduled change the plan."
Ưu: "The food was very good and hot for being served last. We got blankets and pillows that was a plus."
Khuyết điểm: "I was disappoint that we were not informed that we had to have wifi to use the entertainment system or rent iPads for $10.00. That is not right and your app. sucks to use. Please redo or get a new web person. So overall it was long a trip for people with children because they also had nothing for them to do. Fix this problem soon."
Ưu: "On time, excellent flight."
Khuyết điểm: "There was only a very limited choice of movies to select from."
Ưu: "wonderful airplane fantastic crew endless options for entertainment"
Khuyết điểm: "wonderful airplane fantastic crew endless options for entertainment"
Ưu: "The crew did a fine job after a hard day."
Khuyết điểm: "The monitor showed delay after delay--finally at 2 1/2 hours--and no one ever made any announcement. Customer service desks were closing and there was no agents at the gate. Customers did not get any information about why they were leaving at 23:25 rather than 20:55. Finally one agent started to fill us in but no announcements in gate area. This was a really unpleasant delay situation. We needed a lot more information and gate agents to help out. I will strongly try to avoid Air Canada in the future. Overall two thumbs down on the experience."
Ưu: "The meal provision and drink service was very speedy, seats were relatively comfortable. No on-board video was available only wifi service through personal devices."
Khuyết điểm: "We had a delay for 1 hour 20 minutes after boarding with no air conditioning. My other Air Canada flights also had no air conditioning while awaiting takeoff, and it was EXTREMELY uncomfortable. The crew tried to make it better by bringing cold water around as we waited but it was unbearably hot for a solid 30 minutes."
Khuyết điểm: "No snack at all, not even a package of cookies, pretzels or nuts. Sad! Where is all the money they are raking in with low fuel costs? Shouldn't some of it go back to the customer?"